Appendix 6
Volume of Information for Invitation to Tender
RCHT Hotel Services Market Test – Volume Information for Invitation
To Tender
The information below provides information, by service, that might be useful when bidding.
General
The attached excel file provides information on the number of patients, by site, attending
outpatients, day cases and details on emergency and elective inpatient stays, including
length of stay:
Appendix 6(i)
Activity by Site
(Dec12-Nov13).xlsx
Workforce
Indicative Average Turnover – 15%
Indicative Average Sickness – 5.5%
Bed Numbers per ward
Site
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
RCH
SMH
SMH
SMH
WCH
WCH
WCH
WCH
Ward Name
CARDIAC INVESTIGATION UNIT
CARNKIE WARD
CLIC WARD
CLINICAL DECISION UNIT
CORONARY CARE UNIT
CRITICAL CARE
DISCHARGE LOUNGE
ENDOSCOPY UNIT
FISTRAL UNIT
FRAILTY ASSESSMENT UNIT
GRENVILLE WARD
HARLYN WARD
LOWEN WARD
MAU1
MAU2
MEDICAL DAY UNIT
MERMAID CENTRE WARD
NEONATAL WARD
NEWLYN UNIT
PAED HIGH DEPENDENCY UNIT
PAED OBSERVATION AREA
PENDENNIS WARD
PHOENIX WARD
POLKERRIS WARD
RENAL UNIT
ROSKEAR WARD
SENNEN WARD (CLOSED)
SOUTH CROFTY WARD
ST MAWES LOUNGE
ST MAWES WARD
SURGICAL ADMISSIONS LOUNGE
THEATRE DIRECT
TOLGUS WARD
TRAUMA UNIT 1
TRAUMA UNIT 2
TRIAGE SURGERY UNIT
WELLINGTON WARD
WHEAL AGAR WARD
WHEAL COATES
WHEAL PROSPER WARD
MARIE THERESE HSE
ST JOSEPHS WARD
ST MICHAEL'S WARD
MEDICAL UNIT 1
MEDICAL UNIT 2
RENAL UNIT
SURGICAL UNIT
Beds
17
30
4
8
10
19
0
3
10
30
24
10
18
31
26
3
0
0
0
3
7
23
25
12
3
28
6
26
0
24
18
1
28
22
26
0
27
25
21
12
12
28
28
26
28
10
16
728
Chairs
9
1
0
0
0
0
6
0
0
3
2
0
0
7
2
6
0
0
1
1
6
0
2
0
16
1
0
0
18
0
12
48
18
0
0
0
2
0
0
0
0
0
0
0
0
0
10
171
Cots
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
21
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
21
Trolleys
0
0
0
0
0
0
0
17
0
0
0
0
0
0
0
0
2
0
11
0
0
0
0
0
0
0
0
0
0
0
0
0
0
6
0
2
0
0
0
0
0
0
0
0
0
0
0
38
Total
26
31
4
8
10
19
6
20
10
33
26
10
18
38
28
9
2
21
12
4
13
23
27
12
19
29
6
26
18
24
30
49
46
28
26
2
29
25
21
12
12
28
28
26
28
10
26
958
-Domestic Services
Daily ad-hoc cleaning request totals, type and durations:
Appendix 6(ii)
Doc5.1.C.a Domestic 7a.xlsx
Daily Accommodation vacation clean totals and durations
Appendix 6(iii)
Doc5.1.C.a Domestic 7b.xls
Consumable items, monthly usage and location:
Appendix 6(iv)
Doc5.1.C.a Domestic 7c.xls
Patient Meals
Daily portion amounts of menu items
Appendix 6(v)
Doc5.1.C.b - Patient
Meals 2b.xlsx
2011 Census An overview of the headline figures for Cornwall
Appendix 6(vi)
Doc5.1.C.b Patient Meals 6a.pdf
Ethnicity, Age, Gender, Religion overview – residents of Cornwall
Appendix 6(vii)
Doc5.1.C.b Patient Meals 6b.xlsx
Categories of Provisions and Sundries per area and weekly usage
Appendix 6(viii)
Doc5.1.C.b Patient Meals 7.xlsx
Portering Service
Task numbers by hour of day – 1 years data for RCH only
Task Type
00
01 02 03 04 05 06 07 08 09 10 11 12
Critical
3
7
7
8
4
8
9 10 11 20 15 25 22
Air Ambulance
3
4
5
3
7
Clinical Emergency/Fast Track Patient
1
1
1
1
1
1
1
1
1
Fire Alarm
1
3
4
1
2
3
6
3 11
6 10
4
Hold Lift
1
6
3
4
3
5
5
4
4
4
4 11 10
Emergency
584 506 446 437 379 316 316 237 228 246 269 321 329
Critical Care Patient Movement
23 14
1
1
4
9
2
5
2 14 14
9
ED Patient Movement
561 492 445 436 379 312 306 235 223 244 253 306 320
Major Incidents
1
2
1
Urgent
1553 1265 1077 1004 882 790 894 582 1429 2005 2310 2513 2131
Medical Equipment Move
282 261 211 202 210 178 222 216 462 544 498 598 534
Medical Gas Change
1
48 70 12
1
Medical Gas Move
99 79 84 84 75 103 184 99 304 209 159 202 175
Movement of specimens and blood
3
1
2
1
1
1
1
3
Non-routine Pharmaceitical
8
7
6
6
7
5 16
7
9 37 24 31 31
Patient Movement
1160 917 776 712 590 454 401 247 653 1215 1628 1681 1388
Routine
466 405 440 326 292 543 450 331 645 770 682 716 676
Assist Patient/Staff/Relative
4
3
1
2
1
5
2
5
5
3
5
Clean Wheelchairs
69
1
General Tasks
5
7
3
3
1
1
9
5
7
7 13
7
3
Linen Move
76 60 64 58 37 26 71 12 71 52 25 42 22
Medical Equipment Move
215 220 146 125 135 217 218 216 424 436 421 425 424
Medical Gas Change
8
1
3
2
3
5
2
3
2
4
1
7
2
Medical Gas Check
1
116 39
1
1
1
4
2
Mortuary Duties
1
1
Movement of Deceased Patients
88 67 68 78 76 69 57 44 39 57 61 96 97
Movement of Medical Equipment
2
5 108
4
1
2
1
2
7
7
5
Movement of Medical Records
32 19 19 20 16 12 15 12 81 168 105 68 60
Movement of specimens and blood
36 23 27 34 23 26 36 33 17 38 44 57 55
Scheduled
10 62 110 18 16 377 133 557 521 489 465 447 340
BOC Gas
21
38 22 10 14
5
Clear Corridor
2
4
1
5
4
33 65 19 16
7 17 32
Furniture Move
1
5
5
7
9
8
HR/Admin
3 55 107 10
8 374 72 64 153 116 178 49 62
Specimen Run
5
3
1
3
4
3
7 428 306 330 263 358 233
Grand Total
2616 2245 2080 1793 1573 2034 1802 1717 2834 3530 3741 4022 3498
13
20
5
1
4
10
397
9
387
1
2404
582
14
26
5
3
10
8
448
14
433
1
2788
675
1
129 143
1
23 21
1669 1948
602 723
4
1
9
8
23 29
378 468
3
2
1
2
1
73 76
2 11
68 74
44 48
895 329
4
1
14 25
4
7
304 121
569 175
4318 4314
15
25
4
2
9
10
442
18
423
1
2852
682
1
156
24
1989
823
4
11
48
501
5
16
17 18
22 17 11
1
4
3
6
1
10
3
2
8
8
4
499 488 479
11 16 19
488 470 459
2
1
2668 1932 2108
772 496 535
19
20
18
2
21
19
22
19
2
3
4
1
6
12 16 10
457 468 530
18 16 12
439 452 517
1
1638 2044 2093
455 428 363
23
8
1
2
7
5
2
556 593
8
8
548 585
1827 1755
319 335
116 122 95 101 99 104 103
1
3
3
2
1
2
19 17 18 16
8 15 11
1761 1296 1457 1063 1507 1610 1392
1088 861 761 674 685 807 564
8
4
6
7
6
2
2
1
15
9
7 10 15
9
7
47 39 58 36 73 96 79
527 420 427 362 361 313 274
1
4
1
2
1
2
4
1
1
1
92 91 75 61 76
4 16
7
1
3
74 288 140 100 53
83 95 163 98 124
473 169 137 152 109
9
2
59 55 41
5
3
92 272 109
73 53 48
26 363 22
85
2
10
1323
543
4
3
102
267
1
62
4
49
51
10
39
6 10 14 44
3
4
5
4
5
2
1
1
44 32 115 128 56 18 356 16
4
385 129 11 10
8
5
3
1
2
4615 4446 3435 3511 2896 3242 3812 2977 2910
Grand Total
343
43
31
112
157
9971
247
9713
11
42544
10060
134
3109
28
376
28837
14873
83
72
174
1246
7920
69
168
8
1658
200
1946
1329
6230
115
373
55
2445
3242
73961
Annual tasks numbers for West Cornwall Hospital is as follows:
Task
Number
Movements of Specimens
1460
Movements of Pharmacy
1040
Cleaning of Wheelchairs
365
Daily Recording of Mortuary Temperatures
365
Patient Movements
Mortuary Duties
Movement of furniture and equipment
8950
360
7800
Medical Gas Change
150
Maintain Tidiness of Outside Areas
365
Deliver Clean and Collect Dirty Linen from Wards and
Departments. Clean
365
Deliver Clean and Collect Dirty Linen from Wards and
Departments Dirty
1825
Sort and Deliver Stores to Wards and Departments
104
Delivery and collection of Meal trolleys to 2 wards
1095
Movements of Health Records and Mail (Internal)
1872
Nightime Regular External and Internal Security
Checks
730
Assist Nursing Staff with Aggressive/Potentially Violent
Patients
6
1825
Collect Refuse from Wards and Departments
Annual tasks numbers for St Michael’s Hospital is as follows:
Task
Number
Patient Movement Ward To
Ward
503
Patient Movement To X-Ray
607
Blood Sample Pick-up
728
Pharmacy Delivery
312
PAC collection
728
Medical Records
Delivery/Collect
971
Ad-Hoc Duties
745
Daily Specimen Run Collection Numbers – RCH only
Daily Specimen Run collection numbers
250
200
150
08:00:00
10:00:00
12:00:00
14:00:00
100
16:00:00
50
0
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Gas Usage (1 months data only for RCH site)
Gas Type
No for Month
Entonox G
42
Entonox F
39
Oxygen G
19
Oxygen F
11
Oxygen E
225
Oxygen CD
48
Air G
27
Air E
38
Nitrous G
18
Oxide E
2
Carbon Dioxide VF
25
Carbon Dioxide E
27
Helium Balloon Gas T
1
15% Oxygen Balance Nitrogen VPC
1
Retail Catering
Daily income, transactions and profit for each retail catering outlet
Appendix 6(ix) – [Redacted]
Weekly vending takings per location
Appendix 6(x) – [Redacted]
Function type and numbers
Appendix 6(xi)
Knowledge Spa
Functions.xlsx
Materials Management Service
receipt of NHS Supply Chain roll cages (30 – 40 per day)
receipt of deliveries direct from suppliers (200+ parcels per day) this would include, but not limited to, consumables, implants, instrumentation,
furniture etc
bulk store service to 59 locations, comprising of 272,600 items picked, at a value of £864,000 per annum
top-up service to 109 locations, 217,500 lines ordered at a value of £4,983,500 per annum (figures taken for tax year 2012/13)
Security Service
Security Service Volume Data by type/hour of day
Task Type
00 01 02 03 04 05 06 07 08 09 10 11
Critical
74 66 75 56 55 41 65 36 58 61 59 67
Air Ambulance
1
10 8 14 15
Fire Alarm
1 1 3 4 1
3 3 3 9 9 8
Verbally Aggressive Patient
15 14 16 17 15 7 11 8 17 5 6 12
Violent Patient
58 50 56 35 39 34 51 25 28 39 30 32
Emergency
26 33 23 20 24 16 48 24 45 19 13 33
Alarm Investigation
14 24 13 12 18 11 34 20 29 7 7 19
Search Missing Patient
12 9 10 8 6 5 14 4 16 12 6 14
Urgent
14 13 8 13 12 14 16 7 9 11 10 9
Patient Security
14 13 8 13 12 14 16 7 9 11 10 9
Routine
77 62 49 49 38 31 52 68 75 42 65 89
Assist Patient/Staff/Relative
35 38 32 34 23 17 32 45 49 32 42 52
Escort Staff
11 4 7 3 3 1 2 1 2
6 19
Investigation
6 3
1 4 2 1 2 3 2 1 1
Lock out
2 1 1 2 1 4 5 8 10 4 5 5
Lock-ups
9 5 1 4 2 1 6 7 7 1 5 5
Other Tasks
14 11 8 4 4 5 6 5 3 1 6 7
Uphold Smoking Policy
1 1 1
2
Welfare Check
1
Scheduled
31 19 15 28 29 22 59 34 61 31 34 41
HR/Admin
2 2 9 8 4 8
Security Patrol
31 19 15 28 29 22 57 32 52 23 30 33
Grand Total
222 193 170 166 158 124 240 169 248 164 181 239
12
64
15
6
14
29
25
10
15
6
6
64
38
3
2
2
8
11
13
69
18
3
13
35
25
16
9
9
9
38
27
1
14
72
14
6
20
32
23
12
11
15
15
87
55
13
2
3
4
1
3
5
8
3
15
76
12
10
13
41
28
13
15
11
11
58
32
5
5
8
4
3
1
20 17 46 39
2 2 1 1
18 15 45 38
179 158 243 212
16
90
12
9
14
55
36
24
12
9
9
82
42
1
3
9
14
9
3
1
17
1
16
234
17
83
8
5
18
52
26
17
9
11
11
101
33
1
4
17
33
11
2
18
72
7
2
18
45
34
21
13
12
12
146
43
2
2
16
68
13
2
19
94
7
2
19
66
59
35
24
11
11
194
38
3
5
12
126
7
3
20 21 22 23 Grand Total
81 91 85 76
1666
141
3 6 3 7
107
15 14 18 14
333
63 71 64 55
1085
31 21 26 25
683
21 8 12 11
408
10 13 14 14
275
16 16 20 17
289
16 16 20 17
289
117 80 113 88
1865
48 40 58 52
937
9 3 24 8
132
5 5 1 6
64
9 5 4 4
139
35 20 12 4
385
9 5 11 14
179
2 1 2
25
1 1
4
6 19 50 37 20 41 20
736
1
1
42
5 19 50 36 20 41 20
694
227 283 408 282 228 285 226
5239
Post Service
Average number of sacks received from Royal Mail on a daily basis
Site
Monday to Friday
Royal Cornwall Hospital
6
St Michael’s Hospital
1
West Cornwall Hospital
1
Appendix 4 - Franking Totals (RCH only)
Month
1st
2nd
Other
Grand Total
Nov-12
12915
53310
1273
67498
Dec-12
9184
39995
1825
51004
Jan-13
14384
51167
660
66211
Feb-13
14410
46738
525
61673
Mar-13
11417
46120
658
58195
Apr-13
11729
48500
738
60967
May-13
15001
46275
602
61878
Jun-13
12408
45360
555
58323
Jul-13
13235
49830
666
63731
Aug-13
10955
47641
822
59418
Sep-13
12219
46309
952
59480
Oct-13
14452
50088
882
65422
Grand
Total
152309
571333
10158
733800
Switchboard Service
Appendix 6(xii)
Market Testing
Switchboard Stats 1 Week in Half Hr Intervals.xls
Appendix 6(xiii)
Market Testing WCH
Switchboard Stats 1 Week in Half Hr Intervals.xls
Appendix 6(xiv)
Market Testing WCH
Switchboard Stats Monthly in Half Hr Intervals.xls
Linen Service
Linen item usage figures and locations
Appendix 6(xvi) – [Redacted]
Linen Usage
Figures.xls
Appendix 6(xv)
Return to sender items and daily/monthly figures per Hospital
Appendix 6(xvii)
RTS
numbers.xlsx
Uniform Ordering numbers and items
Appendix 6(xviii)
Doc5.1.C.j - Linen
5.xls
On site laundering items and daily numbers
Appendix 6(xix)
On site
Laundering numbers.xlsx
Waste Management Service
Waste Volumes
Clinical Waste – Number of tonnes by site over a 12 month period:
Sum of
Tonnes
Collection
Marie
Therese
House
Month
Royal
Cornwall
Hospital
St Michael's
Hospital
West
Cornwall
Hospital
Grand
Total
Nov-12
0.444
48.951
3.018
4.737
57.15
Dec-12
0.441
48.518
2.48
4.193
55.632
Jan-13
0.511
51.696
2.931
4.942
60.08
Feb-13
0.488
48.197
2.795
4.229
55.709
Mar-13
0.489
50.612
2.729
4.646
58.476
Apr-13
0.577
50.898
2.95
4.623
59.048
May-13
0.543
52.152
3.172
4.474
60.341
Jun-13
0.6445
49.6115
2.8255
4.5055
57.587
Jul-13
0.4915
57.5295
3.1465
4.309
65.4765
Aug-13
0.323
54.136
2.843
4.5385
61.8405
Sep-13
0.449
51.869
2.6805
4.7665
59.765
Oct-13
0.364
54.4245
3.247
4.874
62.9095
Grand Total
5.765
618.5945
34.8175
54.8375 714.0145
Domestic Waste – Number of tonnes over a 12 month period:
Domestic
Site tonnages
St Michael's Hospital
70.24
West Cornwall Hospital
86.27
Royal Cornwall Hospital
634.02
790.53
Re-cycled waste – Number of tonnes over a 12 month period:
Recycling
Site tonnages
St Michael's Hospital
103.82
West Cornwall Hospital
72.061
Royal Cornwall Hospital
426.29
602.18
Hazardous Waste – Number of consignments sent over a 12 month period:
Sum of Consingment
Notes
Royal
Cornwall
Hospital
Month
Grand Total
Site
St Michael's
Hospital
West
Cornwall
Hospital
Grand
Total
Nov-12
39
22
22
83
Dec-12
36
18
20
74
Jan-13
39
23
23
85
Feb-13
44
20
20
84
Mar-13
49
21
21
91
Apr-13
47
21
22
90
May-13
50
21
23
94
Jun-13
44
21
20
85
Jul-13
51
23
24
98
Aug-13
49
21
22
92
Sep-13
46
21
21
88
Oct-13
51
20
23
94
545
252
261
1058