IT-ITeS SECTOR SKILLS COUNCIL NASSCOM (SSC NASSCOM) CURRICULUM ALIGNMENT WITH A QUALIFICATION PACK 4E-Vandana Building (4th Floor) 11, Tolstoy Marg, Connaught Place, New Delhi – 110001, India 1 IT-ITeS Sector Skills Council NASSCOM Table of Contents Introduction ......................................................................................................................................... 3 Qualification Pack/s Curriculum Provider-Expression of Interest ........................................ 4 Documents Required by NSDC .................................................................................................... 11 Document Required by SSC NASSCOM ................................................................................... 12 Annexure-I: Curriculum Template NSDC ............................................................................... 19 Annexure-II: Training Delivery Plan Template-NSDC ......................................................... 20 Annexure III: Guidelines on Facilitation Guide-NSDC ........................................................ 21 Annexure IV: Guidelines on Trainer’s Guide-NSDC ........................................................... 22 Annexure V: Guidelines on Participant’s Guide/ Workbook ............................................ 23 Annexure-VI: QP-NOS COMPLIANCE SAMPLE CERTIFICATE ........................................ 24 2 IT-ITeS Sector Skills Council NASSCOM Introduction IT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM), the skill standard setting body of the ITBPM Industry, is the education and skill development initiative of NASSCOM. It works with its industry members and select academic and skill development institutions to help improve the quality and quantity of the employable workforce available to this industry. SSC NASSCOM conducted an exhaustive study in the last year to identify various occupations and the related job roles that exist within the four sub-sectors of the Indian IT-BPM industry. The unique job roles were concluded in the following manner (with a total of 517 unique job-roles): Industry Sub-Sector ITS (IT Services) BPM (Business Process Management) ERD (Engineering and R & D) SPD (Software Products and Development) Total Domestic EntryLevel 1 5 0 0 EntryLevel 19 16 15 18 Transnational Middle- Leadership Level Level 91 25 111 30 48 54 63 21 6 68 313 130 Detailed 'Qualification Packs (QP)' for the 74 unique entry- level job roles (addressing 80% of the net hires) were developed and published, for all four sub-sectors. Qualification Packs for all 74 entry- level Job Roles can be accessed through either of the given links: NASSCOM Website: http://www.nasscom.in/qualification-pack NSDC Website: http://www.nsdcindia.org/national-occupational-standards/standardspublic-ites.aspx Given the dynamism of the industry a large number of students have to be trained and certified at these job roles/QPs. The first step in this exercise is to have programs of learning aligned to these job roles with the appropriate pedagogy to achieve the outcomes articulated in the QPs. Towards this end: aligning curricula to QPs is the critical first phase (Curriculum Alignment Certification) and subsequently addressing the conformity of courseware for the same ( Course Conformity Certification) This document and the forms within address only the first phase leading to a ‘Curriculum Alignment Certification’. Please review the QPs w.r.t. the relevant industry sub-sectors and indicate your interest in the pertinent form. Using the ‘Checklist’ and the ‘Annexure’ attached kindly fill in the relevant documents/forms and submit the same to cac@nasscom.in . Post internal due diligence, feedback will be provided and the appropriate action can be taken from your end to enable compliance. On final submission and acceptance of all the relevant documents including the curriculum framework in the OBF format (Outcomes Based Framework) w.r.t. the QP concerned, SSC NASSCOM will award the ‘Curriculum Alignment Certificate’ and publish the same on its website. 3 IT-ITeS Sector Skills Council NASSCOM Qualification Pack/s Curriculum Provider-Expression of Interest a. Applicant Information Company / Training Provider (TP) Details Name Background (Please write a brief note) Address Contact Person Name (SPOC) Phone Number Number of years in operation E-Mail ID Less than One year Less than Two years Less than Five years More than Five year Current Year Annual Sales Revenue Number of Employees Company/TP Website Registered with NSDC Last Year Govt Other (VTP) If NSDC/VTP, please provide the background on which you have become partner with NSDC / are a VTP with Govt : Membership Number (NASSCOM or NSDC, or both) NASSCOM ___________________ (NASSCOM) _____________________ (NSDC) Membership active since: Type of membership Sector IT-ITeS Sub-sector: Choose one or more subsectors for which you have the curriculum IT Services (ITS) Software Products (SPD) Business Process Management (BPM) Engineering & R&D (ERD) 4 IT-ITeS Sector Skills Council NASSCOM b. Indicate QP / QPs that you are interested in for which : Curricula is Available w.r.t Qualification Packs/Job Roles & the National Occupational Standards IT Services (ITS) Business Process Management (BPM) Job Role / QP Name Nomenclature / QP Code NSQF Level 1. Domestic IT Helpdesk Attendant SSC/ Q0110 4 2. Junior Software Developer SSC/Q0508 3. Engineer Technical Support (Level 1) 4. Check the box Job Role / QP Name Nomenclature / QP Code NSQF Level 1. CRM Domestic Voice SSC/Q2210 4 4 2. Domestic Data entry Operator SSC/Q2212 4 SSC/Q0101 5 3. Collections Executive SSC/Q2214 4 Infrastructure Engineer SSC/Q0801 5 4. CRM Domestic Non-Voice SSC/Q2211 4 5. Media Developer SSC/Q0504 5 5. Domestic Biometric Data Operator SSC/Q2213 4 6. Technical Writer SSC/Q0505 5 6. Associate-CRM SSC/Q2202 5 7. Test Engineer SSC/Q1301 5 7. AssociateCustomer Care(Non-Voice) SSC/Q2201 5 8. Web Developer SSC/Q0503 5 8. AssociateRecruitment SSC/Q2501 5 9. Master Trainer for Junior Software Developer SSC/Q0509 6 9. Analyst-Research SSC/Q2601 7 10. Analyst SSC/Q0701 7 10. Associate- F&A Complex SSC/Q2302 7 11. Application Maintenance Engineer SSC/Q0201 7 11. Associate HRO SSC/Q2502 7 12. Deployment Engineer SSC/Q0301 7 12. Associate-SCM SSC/Q3001 7 5 IT-ITeS Sector Skills Council NASSCOM Check the box 13. Engineer Trainee SSC/Q0507 7 13. AssociateTransactional F&A SSC/Q2301 7 14. Junior Data Associate SSC/Q0401 7 14. Associate Analytics SSC/Q2101 7 15. Language Translator SSC/Q0506 7 15. AssociateDesktop Publishing (DTP) SSC/Q2702 7 16. QA Engineer SSC/Q1302 7 16. AssociateEditorial SSC/Q2701 7 17. Sale-Pre Sales Analyst SSC/Q1101 7 17. AssociateClinical Data Management SSC/Q2401 7 18. Security Analyst SSC/Q0901 7 18. AssociateLearning SSC/Q2801 7 19. Software Developer SSC/Q0501 7 19. AssociateMedical Transcription SSC/Q2402 7 20. UI Developer SSC/Q0502 7 20. Document Coder/Processor SSC/Q2901 7 21. Legal Associate SSC/Q2902 7 Engineering and Research & Development (ERD) Job Role / QP Name Nomenclature / QP Code NSQF Level 1 Technical Support engineer SSC/ Q5101 5 2 Design Engineer-EA SSC/Q4401 3 Design Engineer-PMS SSC/Q4301 Software Products (SPD) Check the box Job Role / QP Name Nomenclature / QP Code NSQF Level 1 Communicatio n Analyst SSC/ Q702 5 7 2 Technical Support Executive (Non-Voice) SSC/Q7201 5 7 3 Technical Support Executive (Voice) SSC/Q7202 5 6 IT-ITeS Sector Skills Council NASSCOM Check the box 4 Engineer (Product Lifecycle Management)PLM SSC/Q5201 7 4 Technical Writer SSC/Q6801 5 5 Engineer Trainee SSC/Q4202 7 5 Test Engineer SSC/Q7001 5 6 Hardware Engineer SSC/Q4701 7 6 Media Developer SSC/Q6703 5 7 Market Research Associate SSC/Q4102 7 7 Market Research Associate SSC/Q6302 7 8 Product Design Engineer Mechanical SSC/Q4201 7 8 Language Translator SSC/Q6802 7 9 Quality Engineer SSC/Q4801 7 9 Product Executive SSC/Q6501 7 10 Software Engineer SSC/Q4601 7 10 QA Engineer SSC/Q7002 7 11 Technical Writer SSC/Q4501 7 11 Sales-Pre Sales Executive SSC/Q1101 7 12 Test EngineerHardware SSC/Q5001 7 12 Software Developer SSC/Q6702 7 13 Test EngineerSoftware SSC/Q4901 7 13 Support Engineer SSC/Q6101 7 14 Management Trainee Marketing SSC/Q4101 8 14 Design Engineer SSC/Q6601 7 15 Research Associate SSC/Q5301 8 15 Engineer Packaging SSC/Q6901 7 7 IT-ITeS Sector Skills Council NASSCOM c. 16 Engineer SoftwareTransition SSC/Q7101 7 17 IP Executive SSC/Q6201 7 18 Management Trainee SSC/Q6301 8 Does IP of the courseware w.r.t the curriculum belong to you? Yes No d. Does your curriculum cover all the NOSs of the selected QP / QPs? Yes No Does the ‘Outcomes Based Framework’ for the QP capture the NOS as chapters / modules? e. Yes No Does the ‘Outcomes Based Framework’ address the learning activities for each line item to enable the outcomes and the performance ensuring measures in NOS/QP? f. Yes No I hereby certify that the above mentioned information is true Name Designation Phone no. Date Email ID 8 IT-ITeS Sector Skills Council NASSCOM 9 IT-ITeS Sector Skills Council NASSCOM NASSCOM CURRICULUM ALIGNMENT CERTIFICATION CHECKLIST NAME OF THE COMPANY/ CURRICULUM PROVIDER: ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… 10 IT-ITeS Sector Skills Council NASSCOM Documents Required by NSDC S. No. 1. List of Documents Curriculum Syllabus Description A clearly defined Curriculum/ Syllabus should be in place, clearly indicating: • Key competencies to be expected to be acquired by the incumbent at the end of the program. • Topics/ modules (to address different aspects of the program aligned to the NOSs as explained in Step-3 of curriculum alignment with QP-NOS) • Duration of each module (number of hours/days/weeks) and the total program. • Key learning outcomes mapped with the performance criteria of the corresponding NOS • Corresponding NOS Code. Annexure: Pg. no. 19 2. Training Delivery Plan A clearly laid out module wise and session wise, Training Delivery Planindicating name of the program, objectives (competencies/learning outcomes) to be achieved, duration, training aids/equipment use and training methodology Annexure: Pg. No. 20 3. Facilitation Guide A Facilitation Guide – for the Trainers on generic training skills – with focus on instructional, facilitation, pedagogic, administrative and communication skills. Annexure: Pg. No. 21 4. Leaders (or Trainers) Guide A Leaders (or Trainers) Guide – on the program per se – focusing on domain knowledge and skills being imparted. It should clearly articulate the distinct pedagogy for different skills & knowledge, equipment & machinery needed for delivering domain knowledge, props and audio visuals (where needed), a clearly laid out lesson plan for each session and key learning outcomes at the end of each session Annexure: Pg. No. 22 5. Participants Manual/ Workbook/ Guide A Participants Manual/ Workbook/ Guide – on the program per se – focusing on domain knowledge and skills being imparted. There should be exercises at the end of each module to test understanding. Where skills are being imparted to candidates who are not literate enough, the participants manual should include a lot of visuals. A section on basic health and safety measures (both on the shop floor and off it) should be included. Annexure: Pg. No. 23 6. Equipment Equipment being used for imparting training (such as tools & machinery, flipcharts, computers, projectors, whiteboards etc.,) should be clearly listed out and made available for inspection as and when needed. Can be made available in the OBF document 11 IT-ITeS Sector Skills Council NASSCOM Document Required by SSC NASSCOM Outcomes Based Framework (one Blank Sample copy) All OBFs to be filled in w.r.t QP concerned are available at http://sdrv.ms/1bbVqoJ IP of this Curriculum Framework in the OBF format is shared with SSC NASSCOM and can be advertised and shared as deemed desirable by SSC NASSCOM. 12 IT-ITeS Sector Skills Council NASSCOM Qualifications Pack Code Job Details Job Role Credits(NVEQF/NVQF/NSQF) Version number Sector Drafted on Sub-sector Last reviewed on Occupation Next review date Job Role Role Description NVEQF/NVQF level Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Experience Applicable National Occupational Standards (NOS) Performance Criteria 13 IT-ITeS Sector Skills Council NASSCOM Applicable NOS Unit Unit Code Unit Title (Task) Description Scope Objectives Performance Criteria (PC) w.r.t. the NOS: SSC /N0701 (Support As-Is analysis for IT projects) Knowledge and Understanding (K) Outcomes Performance Ensuring Measures Duration (Hrs) Work Environment / Lab Requirement (Inclusive of Hardware / Software Specifications) A. Organizational Context (Knowledge of the company/ organization and its 14 IT-ITeS Sector Skills Council NASSCOM processes) Outcomes Performance Ensuring Measures Duration (Hrs) Work Environment / Lab Requirement (Inclusive of Hardware / Software Specifications) Performance Ensuring Measures Duration (Hrs) Work Environment / Lab Requirement (Inclusive of Hardware / Software Specifications) B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills Writing Skills Reading Skills Oral Communication (Listening and Speaking skills) Outcomes B. Professional Skills Decision Making 15 IT-ITeS Sector Skills Council NASSCOM Plan and Organize Customer Centricity Problem Solving Analytical Thinking 16 IT-ITeS Sector Skills Council NASSCOM Outcomes Performance Ensuring Measures Duration (Hrs) Work Environment / Lab Requirement (Inclusive of Hardware / Software Specifications) Critical Thinking Attention to Detail Team Working C. Technical Skills 17 IT-ITeS Sector Skills Council NASSCOM ANNEXURE 18 IT-ITeS Sector Skills Council NASSCOM Annexure-I: Curriculum Template NSDC Kindly fill this template and submit PARTNER LOGO (PROGRAMME TITLE) SYLLABUS / CURRICULUM This programme is aimed at training candidates for the job of “_____” (mention job role), in the “________” Sector / industry (mention name of sector / industry) and by the end of the program aims at building the following key competencies amongst the learner: 1. 3. 5. 2. 4. 6. This course encompasses “__” out of “__”(Mention total no. of NOSs available in the QP under reference) National Occupational Standards (NOS) of “_____”(mention name of the QP) Qualification Pack issued by “_____”)mention name of the respective SSC). S. No. Topic/Module Duration (hrs/weeks/months) Key Learning Outcomes Corresponding NOS Code 1. 2. 3. 4. 5. 6. 7. Total Programme Duration ________________________ (hours/weeks/months/years) (This syllabus / curriculum /has been approved by __________ (name of relevant Sector Skill Council or NSDC designated authority) 19 Annexure-II: Training Delivery Plan Template-NSDC Kindly fill this template and submit PARTNER LOGO Session Plan Design Program Name Name of Client Version no. Pre-requisites to Training Training Outcomes S. No. Module Version update Date By the end of the program, the participants would have achieved the following competencies 1. 2. 3. Sessions Objectives Methodology Training Tools / Aids Duration (Hrs/Days) 1. 2. 3. 4. 5. 6. 7. 8. 9. 20 Annexure III: Guidelines on Facilitation Guide-NSDC Instruction: Please read As part of the overall Quality guidelines issued by NSDC, all Training partners are required to train their Trainers on general facilitation/ pedagogic skills as soon as they come on board. This training should be over and above what they have received/ will receive for domain / technical knowledge. Post training, the facilitator should be provided a manual detailing out the key skill requirements for a Trainer. The manual, at a minimum, must include the following elements: 1. Attitude and Behavior 2. Communication Skills 3. Communication styles 4. Need/ skill gap identification 5. Personality Development and body language 6. Leadership styles 7. Pedagogic techniques 8. Time management 9. Problem Solving 10. Rapport Building 11. Floor management 12. Health and Safety measures 21 Annexure IV: Guidelines on Trainer’s Guide-NSDC Instruction: Please read As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in place a detailed, documented instruction manual for use by the Lead Facilitator or Trainer, for each program being conducted. The manual, at a minimum, must include the following elements. 1. 2. 3. 4. 5. 6. 7. Name of the Program Version No. Table of contents (S.No. / Module or Topic/ Page No./Duration) General Instructions for Trainers Module Overview with module objectives Session Plan/ Lesson Plan for each module. One module on health & safety measures – both on the shop floor and off it, to help avoid any accidents or injuries during the course of training. 8. One module on soft skills divided into 2 sections – generic and with reference to the program being conducted. The Session Plan/ Lesson plan should include the following: a. Session Title b. Duration of session c. Session Objectives – indicating key learning outcomes (competencies expected to be acquired by the end of the session). d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired. e. Screenshot of slide/(s)or visuals being presented during the session f. Instructions to trainer (specific/ must do’s) g. Tips for trainer to facilitate interaction with participants – could include leading questions h. i. j. k. l. m. Activities to be conducted (including Role Plays where applicable) or Demonstrations Debrief post completion of activity Training aids/ materials/props/ tools/machinery to be used Instructions for transitioning in and out of activities Notes Assessments to test understanding 22 Annexure V: Guidelines on Participant’s Guide/ Workbook Instruction: Please read As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in place a detailed, documented guide or workbook for use by the participants, for each program being conducted. The participant’s workbook should be tailored to suit the student profile or requirement. Wherever applicable it should be translated into the local language or vernacular. Substitute text with visuals for illiterate or semi-literate candidates. Use flow charts and process maps to depict processes Use visuals and diagrams to depict equipment and use of equipment. Describe in detail the activities or tasks required to be performed for each process along with machinery/ equipment/ tools or resources to be used. The manual, at a minimum, must include the following elements. 1. 2. 3. 4. 5. 6. Name of the Program and version no. Table of contents (s.no / Module or Topic/ Page No./Duration) General Instructions to participants on how to use the workbook Module Overview with module objectives Session Plan/ Lesson Plan for each module. One module on Soft skills divided into 2 parts – one on generic soft skills and the other with reference to the particular skill being imparted. 7. One module on health & safety measures – both generic as well as with reference to the particular skill being imparted. 8. Short assessment and feedback forms at the end of each module. The Session Plan/ Lesson plan should include the following: a. Session Title b. Duration of session c. Session Objectives – indicating key learning outcomes (competencies expected to be acquired by the end of the session). d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired. e. Screenshot of slide/(s)or visuals being presented during the session. f. History/ background/ definitions relating to the topic under discussion – where applicable g. Brief on activities to be conducted (including Role Plays where applicable), demonstrations or audio-visual viewing. h. Space for logging in key learnings/observations from the activity i. Space for taking notes j. Exercises/ Assessments to check understanding/ reinforce learning 23 Annexure-VI: QP-NOS COMPLIANCE SAMPLE CERTIFICATE 24