IT-ITeS SECTOR SKILLS COUNCIL NASSCOM
(SSC NASSCOM)
CURRICULUM ALIGNMENT
WITH A QUALIFICATION PACK
4E-Vandana Building (4th Floor)
11, Tolstoy Marg,
Connaught Place,
New Delhi – 110001,
India
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IT-ITeS Sector Skills Council NASSCOM
Table of Contents
Introduction ......................................................................................................................................... 3
Qualification Pack/s Curriculum Provider-Expression of Interest ........................................ 4
Documents Required by NSDC .................................................................................................... 11
Document Required by SSC NASSCOM ................................................................................... 12
Annexure-I: Curriculum Template NSDC ............................................................................... 19
Annexure-II: Training Delivery Plan Template-NSDC ......................................................... 20
Annexure III: Guidelines on Facilitation Guide-NSDC ........................................................ 21
Annexure IV: Guidelines on Trainer’s Guide-NSDC ........................................................... 22
Annexure V: Guidelines on Participant’s Guide/ Workbook ............................................ 23
Annexure-VI: QP-NOS COMPLIANCE SAMPLE CERTIFICATE ........................................ 24
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IT-ITeS Sector Skills Council NASSCOM
Introduction
IT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM), the skill standard setting body of the ITBPM Industry, is the education and skill development initiative of NASSCOM. It works with its industry
members and select academic and skill development institutions to help improve the quality and
quantity of the employable workforce available to this industry.
SSC NASSCOM conducted an exhaustive study in the last year to identify various occupations and
the related job roles that exist within the four sub-sectors of the Indian IT-BPM industry. The unique
job roles were concluded in the following manner (with a total of 517 unique job-roles):
Industry Sub-Sector
ITS (IT Services)
BPM (Business Process Management)
ERD (Engineering and R & D)
SPD
(Software
Products
and
Development)
Total
Domestic
EntryLevel
1
5
0
0
EntryLevel
19
16
15
18
Transnational
Middle- Leadership Level
Level
91
25
111
30
48
54
63
21
6
68
313
130
Detailed 'Qualification Packs (QP)' for the 74 unique entry- level job roles (addressing 80% of the net
hires) were developed and published, for all four sub-sectors.
Qualification Packs for all 74 entry- level Job Roles can be accessed through either of the given links:
 NASSCOM Website: http://www.nasscom.in/qualification-pack
 NSDC Website: http://www.nsdcindia.org/national-occupational-standards/standardspublic-ites.aspx
Given the dynamism of the industry a large number of students have to be trained and certified at
these job roles/QPs. The first step in this exercise is to have programs of learning aligned to these job
roles with the appropriate pedagogy to achieve the outcomes articulated in the QPs.
Towards this end:
 aligning curricula to QPs is the critical first phase (Curriculum Alignment Certification) and
 subsequently addressing the conformity of courseware for the same ( Course Conformity
Certification)
This document and the forms within address only the first phase leading to a ‘Curriculum Alignment
Certification’. Please review the QPs w.r.t. the relevant industry sub-sectors and indicate your interest
in the pertinent form. Using the ‘Checklist’ and the ‘Annexure’ attached kindly fill in the relevant
documents/forms and submit the same to cac@nasscom.in . Post internal due diligence, feedback will
be provided and the appropriate action can be taken from your end to enable compliance.
On final submission and acceptance of all the relevant documents including the curriculum
framework in the OBF format (Outcomes Based Framework) w.r.t. the QP concerned, SSC
NASSCOM will award the ‘Curriculum Alignment Certificate’ and publish the same on its website.
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IT-ITeS Sector Skills Council NASSCOM
Qualification Pack/s Curriculum Provider-Expression of Interest
a. Applicant Information
Company / Training Provider (TP) Details
Name
Background
(Please write a brief note)
Address
Contact Person Name (SPOC)
Phone Number
Number of years in operation
E-Mail ID
Less than One year
Less than Two years
Less than Five years
More than Five year
Current Year
Annual Sales Revenue
Number of Employees
Company/TP Website
Registered with
NSDC
Last Year
Govt
Other
(VTP)
If NSDC/VTP, please provide the background on which you have become
partner with NSDC / are a VTP with Govt :
Membership Number
(NASSCOM or NSDC, or both)
NASSCOM
___________________
(NASSCOM)
_____________________
(NSDC)
Membership active since:
Type of membership
Sector
IT-ITeS
Sub-sector: Choose one or more subsectors for which you have the curriculum
IT Services (ITS)
Software Products (SPD)
Business Process Management (BPM)
Engineering & R&D (ERD)
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IT-ITeS Sector Skills Council NASSCOM
b. Indicate QP / QPs that you are interested in for which :
Curricula is Available w.r.t Qualification Packs/Job Roles & the National Occupational Standards
IT Services (ITS)
Business Process Management (BPM)
Job Role / QP
Name
Nomenclature /
QP Code
NSQF
Level
1.
Domestic IT
Helpdesk
Attendant
SSC/ Q0110
4
2.
Junior
Software
Developer
SSC/Q0508
3.
Engineer
Technical
Support (Level
1)
4.
Check
the box
Job Role / QP Name
Nomenclature /
QP Code
NSQF
Level
1.
CRM Domestic
Voice
SSC/Q2210
4
4
2.
Domestic Data
entry Operator
SSC/Q2212
4
SSC/Q0101
5
3.
Collections
Executive
SSC/Q2214
4
Infrastructure
Engineer
SSC/Q0801
5
4.
CRM Domestic
Non-Voice
SSC/Q2211
4
5.
Media
Developer
SSC/Q0504
5
5.
Domestic
Biometric Data
Operator
SSC/Q2213
4
6.
Technical
Writer
SSC/Q0505
5
6.
Associate-CRM
SSC/Q2202
5
7.
Test Engineer
SSC/Q1301
5
7.
AssociateCustomer
Care(Non-Voice)
SSC/Q2201
5
8.
Web Developer
SSC/Q0503
5
8.
AssociateRecruitment
SSC/Q2501
5
9.
Master Trainer
for Junior
Software
Developer
SSC/Q0509
6
9.
Analyst-Research
SSC/Q2601
7
10.
Analyst
SSC/Q0701
7
10.
Associate- F&A
Complex
SSC/Q2302
7
11.
Application
Maintenance
Engineer
SSC/Q0201
7
11.
Associate HRO
SSC/Q2502
7
12.
Deployment
Engineer
SSC/Q0301
7
12.
Associate-SCM
SSC/Q3001
7
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IT-ITeS Sector Skills Council NASSCOM
Check the
box
13.
Engineer
Trainee
SSC/Q0507
7
13.
AssociateTransactional
F&A
SSC/Q2301
7
14.
Junior Data
Associate
SSC/Q0401
7
14.
Associate
Analytics
SSC/Q2101
7
15.
Language
Translator
SSC/Q0506
7
15.
AssociateDesktop
Publishing (DTP)
SSC/Q2702
7
16.
QA Engineer
SSC/Q1302
7
16.
AssociateEditorial
SSC/Q2701
7
17. Sale-Pre Sales
Analyst
SSC/Q1101
7
17.
AssociateClinical Data
Management
SSC/Q2401
7
18.
Security
Analyst
SSC/Q0901
7
18.
AssociateLearning
SSC/Q2801
7
19.
Software
Developer
SSC/Q0501
7
19.
AssociateMedical
Transcription
SSC/Q2402
7
20.
UI Developer
SSC/Q0502
7
20.
Document
Coder/Processor
SSC/Q2901
7
21.
Legal Associate
SSC/Q2902
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Engineering and Research & Development (ERD)
Job Role / QP
Name
Nomenclature
/ QP Code
NSQF
Level
1
Technical
Support
engineer
SSC/ Q5101
5
2
Design
Engineer-EA
SSC/Q4401
3
Design
Engineer-PMS
SSC/Q4301
Software Products (SPD)
Check
the
box
Job Role / QP
Name
Nomenclature
/ QP Code
NSQF
Level
1
Communicatio
n Analyst
SSC/ Q702
5
7
2
Technical
Support
Executive
(Non-Voice)
SSC/Q7201
5
7
3
Technical
Support
Executive
(Voice)
SSC/Q7202
5
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IT-ITeS Sector Skills Council NASSCOM
Check
the
box
4
Engineer
(Product
Lifecycle
Management)PLM
SSC/Q5201
7
4
Technical
Writer
SSC/Q6801
5
5
Engineer
Trainee
SSC/Q4202
7
5
Test Engineer
SSC/Q7001
5
6
Hardware
Engineer
SSC/Q4701
7
6
Media
Developer
SSC/Q6703
5
7
Market
Research
Associate
SSC/Q4102
7
7
Market
Research
Associate
SSC/Q6302
7
8
Product Design
Engineer Mechanical
SSC/Q4201
7
8
Language
Translator
SSC/Q6802
7
9
Quality
Engineer
SSC/Q4801
7
9
Product
Executive
SSC/Q6501
7
10
Software
Engineer
SSC/Q4601
7
10
QA Engineer
SSC/Q7002
7
11
Technical
Writer
SSC/Q4501
7
11
Sales-Pre
Sales
Executive
SSC/Q1101
7
12
Test EngineerHardware
SSC/Q5001
7
12
Software
Developer
SSC/Q6702
7
13
Test EngineerSoftware
SSC/Q4901
7
13
Support
Engineer
SSC/Q6101
7
14
Management
Trainee Marketing
SSC/Q4101
8
14
Design
Engineer
SSC/Q6601
7
15
Research
Associate
SSC/Q5301
8
15
Engineer
Packaging
SSC/Q6901
7
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IT-ITeS Sector Skills Council NASSCOM
c.
16
Engineer
SoftwareTransition
SSC/Q7101
7
17
IP Executive
SSC/Q6201
7
18
Management
Trainee
SSC/Q6301
8
Does IP of the courseware w.r.t the curriculum belong to you?
 Yes  No
d.
Does your curriculum cover all the NOSs of the selected QP / QPs?
 Yes  No
Does the ‘Outcomes Based Framework’ for the QP capture the NOS as chapters / modules?
e.
 Yes  No
Does the ‘Outcomes Based Framework’ address the learning activities for each line item to
enable the outcomes and the performance ensuring measures in NOS/QP?
f.
 Yes  No
I hereby certify that the above mentioned information is true
Name
Designation
Phone no.
Date
Email ID
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IT-ITeS Sector Skills Council NASSCOM
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IT-ITeS Sector Skills Council NASSCOM
NASSCOM
CURRICULUM ALIGNMENT CERTIFICATION CHECKLIST
NAME OF THE COMPANY/ CURRICULUM PROVIDER:
…………………………………………………………………………
…………………………………………………………………………
…………………………………………………………………………
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IT-ITeS Sector Skills Council NASSCOM
Documents Required by NSDC
S. No.
1.
List of Documents
Curriculum Syllabus
Description
A clearly defined Curriculum/ Syllabus should be in place, clearly
indicating:
• Key competencies to be expected to be acquired by the incumbent at the
end of the program.
• Topics/ modules (to address different aspects of the program aligned to
the NOSs as explained in Step-3 of curriculum alignment with QP-NOS)
• Duration of each module (number of hours/days/weeks) and the total
program.
• Key learning outcomes mapped with the performance criteria of the
corresponding NOS
• Corresponding NOS Code.
Annexure: Pg. no. 19
2.
Training Delivery Plan
A clearly laid out module wise and session wise, Training Delivery Planindicating name of the program, objectives (competencies/learning
outcomes) to be achieved, duration, training aids/equipment use and
training methodology
Annexure: Pg. No. 20
3.
Facilitation Guide
A Facilitation Guide – for the Trainers on generic training skills – with
focus on instructional, facilitation, pedagogic, administrative and
communication skills.
Annexure: Pg. No. 21
4.
Leaders (or Trainers)
Guide
A Leaders (or Trainers) Guide – on the program per se – focusing on
domain knowledge and skills being imparted. It should clearly articulate the
distinct pedagogy for different skills & knowledge, equipment & machinery
needed for delivering domain knowledge, props and audio visuals (where
needed), a clearly laid out lesson plan for each session and key learning
outcomes at the end of each session
Annexure: Pg. No. 22
5.
Participants Manual/
Workbook/ Guide
A Participants Manual/ Workbook/ Guide – on the program per se –
focusing on domain knowledge and skills being imparted. There should be
exercises at the end of each module to test understanding. Where skills are
being imparted to candidates who are not literate enough, the participants
manual should include a lot of visuals. A section on basic health and safety
measures (both on the shop floor and off it) should be included.
Annexure: Pg. No. 23
6.
Equipment
Equipment being used for imparting training (such as tools & machinery,
flipcharts, computers, projectors, whiteboards etc.,) should be clearly listed
out and made available for inspection as and when needed.
Can be made available in the OBF document
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IT-ITeS Sector Skills Council NASSCOM
Document Required by SSC NASSCOM
Outcomes Based Framework (one Blank Sample copy)
All OBFs to be filled in w.r.t QP concerned are available at http://sdrv.ms/1bbVqoJ
IP of this Curriculum Framework in the OBF format is shared with SSC NASSCOM and can be
advertised and shared as deemed desirable by SSC NASSCOM.
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IT-ITeS Sector Skills Council NASSCOM
Qualifications Pack Code
Job Details
Job Role
Credits(NVEQF/NVQF/NSQF)
Version number
Sector
Drafted on
Sub-sector
Last reviewed on
Occupation
Next review date
Job Role
Role Description
NVEQF/NVQF level
Minimum Educational
Qualifications
Maximum Educational
Qualifications
Training
(Suggested but not
mandatory)
Experience
Applicable National
Occupational Standards
(NOS)
Performance Criteria
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IT-ITeS Sector Skills Council NASSCOM
Applicable NOS Unit
Unit Code
Unit Title (Task)
Description
Scope
Objectives
Performance Criteria (PC) w.r.t. the NOS: SSC /N0701 (Support As-Is analysis for IT projects)
Knowledge and Understanding (K)
Outcomes
Performance
Ensuring Measures
Duration
(Hrs)
Work Environment / Lab
Requirement (Inclusive of
Hardware / Software
Specifications)
A. Organizational
Context
(Knowledge of
the company/
organization
and its
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IT-ITeS Sector Skills Council NASSCOM
processes)
Outcomes
Performance
Ensuring Measures
Duration
(Hrs)
Work Environment / Lab
Requirement (Inclusive of
Hardware / Software
Specifications)
Performance
Ensuring Measures
Duration
(Hrs)
Work Environment / Lab
Requirement (Inclusive of
Hardware / Software
Specifications)
B. Technical
Knowledge
Skills (S)
A. Core Skills/
Generic Skills
Writing Skills
Reading Skills
Oral Communication (Listening and Speaking skills)
Outcomes
B. Professional
Skills
Decision Making
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IT-ITeS Sector Skills Council NASSCOM
Plan and Organize
Customer Centricity
Problem Solving
Analytical Thinking
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IT-ITeS Sector Skills Council NASSCOM
Outcomes
Performance
Ensuring Measures
Duration
(Hrs)
Work Environment / Lab
Requirement (Inclusive of
Hardware / Software
Specifications)
Critical Thinking
Attention to Detail
Team Working
C. Technical Skills
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IT-ITeS Sector Skills Council NASSCOM
ANNEXURE
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IT-ITeS Sector Skills Council NASSCOM
Annexure-I: Curriculum Template NSDC
Kindly fill this template and submit
PARTNER
LOGO
(PROGRAMME TITLE)
SYLLABUS / CURRICULUM
This programme is aimed at training candidates for the job of “_____” (mention job role),
in the “________” Sector / industry (mention name of sector / industry) and by the end of
the program aims at building the following key competencies amongst the learner:
1.
3.
5.
2.
4.
6.
This course encompasses “__” out of “__”(Mention total no. of NOSs available in the QP
under reference) National Occupational Standards (NOS) of “_____”(mention name of
the QP) Qualification Pack issued by “_____”)mention name of the respective SSC).
S. No.
Topic/Module
Duration
(hrs/weeks/months)
Key Learning
Outcomes
Corresponding
NOS Code
1.
2.
3.
4.
5.
6.
7.
Total Programme Duration ________________________ (hours/weeks/months/years)
(This syllabus / curriculum /has been approved by __________ (name of relevant Sector
Skill Council or NSDC designated authority)
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Annexure-II: Training Delivery Plan Template-NSDC
Kindly fill this template and submit
PARTNER
LOGO
Session Plan Design
Program Name
Name of Client
Version no.
Pre-requisites to
Training
Training Outcomes
S. No.
Module
Version update Date
By the end of the program, the participants would have
achieved the following competencies
1.
2.
3.
Sessions
Objectives
Methodology
Training
Tools /
Aids
Duration
(Hrs/Days)
1.
2.
3.
4.
5.
6.
7.
8.
9.
20
Annexure III: Guidelines on Facilitation Guide-NSDC
Instruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to train
their Trainers on general facilitation/ pedagogic skills as soon as they come on board.
This training should be over and above what they have received/ will receive for domain / technical
knowledge. Post training, the facilitator should be provided a manual detailing out the key skill
requirements for a Trainer.
The manual, at a minimum, must include the following elements:
1. Attitude and Behavior
2. Communication Skills
3. Communication styles
4. Need/ skill gap identification
5. Personality Development and body language
6. Leadership styles
7. Pedagogic techniques
8. Time management
9. Problem Solving
10. Rapport Building
11. Floor management
12. Health and Safety measures
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Annexure IV: Guidelines on Trainer’s Guide-NSDC
Instruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in
place a detailed, documented instruction manual for use by the Lead Facilitator or Trainer, for each
program being conducted.
The manual, at a minimum, must include the following elements.
1.
2.
3.
4.
5.
6.
7.
Name of the Program
Version No.
Table of contents (S.No. / Module or Topic/ Page No./Duration)
General Instructions for Trainers
Module Overview with module objectives
Session Plan/ Lesson Plan for each module.
One module on health & safety measures – both on the shop floor and off it, to help avoid any
accidents or injuries during the course of training.
8. One module on soft skills divided into 2 sections – generic and with reference to the program
being conducted.
The Session Plan/ Lesson plan should include the following:
a. Session Title
b. Duration of session
c. Session Objectives – indicating key learning outcomes (competencies expected to be
acquired by the end of the session).
d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired.
e. Screenshot of slide/(s)or visuals being presented during the session
f. Instructions to trainer (specific/ must do’s)
g. Tips for trainer to facilitate interaction with participants – could include leading questions
h.
i.
j.
k.
l.
m.
Activities to be conducted (including Role Plays where applicable) or Demonstrations
Debrief post completion of activity
Training aids/ materials/props/ tools/machinery to be used
Instructions for transitioning in and out of activities
Notes
Assessments to test understanding
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Annexure V: Guidelines on Participant’s Guide/ Workbook
Instruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in
place a detailed, documented guide or workbook for use by the participants, for each program being
conducted.
The participant’s workbook should be tailored to suit the student profile or requirement.





Wherever applicable it should be translated into the local language or vernacular.
Substitute text with visuals for illiterate or semi-literate candidates.
Use flow charts and process maps to depict processes
Use visuals and diagrams to depict equipment and use of equipment.
Describe in detail the activities or tasks required to be performed for each process along with
machinery/ equipment/ tools or resources to be used.
The manual, at a minimum, must include the following elements.
1.
2.
3.
4.
5.
6.
Name of the Program and version no.
Table of contents (s.no / Module or Topic/ Page No./Duration)
General Instructions to participants on how to use the workbook
Module Overview with module objectives
Session Plan/ Lesson Plan for each module.
One module on Soft skills divided into 2 parts – one on generic soft skills and the other with
reference to the particular skill being imparted.
7. One module on health & safety measures – both generic as well as with reference to the
particular skill being imparted.
8. Short assessment and feedback forms at the end of each module.
The Session Plan/ Lesson plan should include the following:
a. Session Title
b. Duration of session
c. Session Objectives – indicating key learning outcomes (competencies expected to be
acquired by the end of the session).
d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired.
e. Screenshot of slide/(s)or visuals being presented during the session.
f. History/ background/ definitions relating to the topic under discussion – where applicable
g. Brief on activities to be conducted (including Role Plays where applicable), demonstrations or
audio-visual viewing.
h. Space for logging in key learnings/observations from the activity
i. Space for taking notes
j. Exercises/ Assessments to check understanding/ reinforce learning
23
Annexure-VI: QP-NOS COMPLIANCE SAMPLE
CERTIFICATE
24