JUST A SAMPLE OF SOME COMMENTS FROM CUSTOMERS IN THIS CURRENT
CALANDER YEAR. If required we can provide contact details and also lots more
recommendations.
APRIL 2014 – DEALING WITH SENSITIVE COMMUNICATIONS FROM
PATIENTS
The feedback from my staff is that the training was very good as always.
Difficult subject delivered with great knowledge, learning styles and sound
theory. Even the most ‘reluctant’ person came away saying that this made her
think really deeply about how she communicates with patients. What a result!!
Look forward to Dr McGarrell coming back to us later in the year.
Many Thanks
Sue
Sue Practice Manager, LONDON
APRIL 2014 – NEWCASTLE WEST CCG
SESSION 1 - SELF MOTIVATION FOR HEALTH PROFESSIONALS
SESSION 2 – STRESS MANAGEMENT FOR BUSY HEALTHCARE STAFF.
The feedback taken from our anonymous evaluation forms after the event are
as follows; (over all over 85 people attended across both events)
Motivation – presented by Dr Val McGarrell
Average score overall (taken from evaluation forms): 5 / 5
Excellent.
Excellent!! Brilliant, the best yet.
Very good ideas and fun, unnecessary video at the end but generally good.
Brilliant.
Best workshop I have ever attended.
Did what she said it would.
Excellent, entertaining and motivational workshop, best one ever.
Good speaker, very funny and gets the point across.
Excellent workshop, very insightful and entertaining, speaker was
outstanding.
Room freezing! The best training session I have ever attended.
Actually felt I learned something and left the room feeling much better.
Brilliant – best session I have attended to date.
The speaker was excellent.
Emotional and invaluable, thanks Val.
Excellent.
Excellent as usual.
Val is very interesting.
Room’s cold, great session – more please especially with Val.
Stress –
Average score overall (taken from evaluation forms): 4.9 / 5
Valentina McGarrell is an ideal person to do this job.
Good.
Very appropriate to my job.
As good as the 1st workshop.
Excellent, felt good when finished workshop.
Another very educational session from Val.
Great workshop, best ones so far, great speaker, more of her.
Again an excellent session with same speaker and amazing lady who makes
it so fully understandable, no highfaulting rubbish here.
Again very good session – same speaker very informative yet enjoyable.
Very useful and informative – will definitely try tips.
Very interesting and useful.
Good and extremely interesting.
Very informative.
She’s always fun and very informative, had a way of making you think
differently.
Brilliant.
Val makes the talk fun and interesting.
Very good, enjoyed the speaker learnt good life skills.
Kind regards
Newcastle West Clinical Commissioning Group FEBRUARY 2014 – SESSION ON DEALING WITH AGGRESSIVE
PATIENTS AT RECEPTION – FORTH VALLEY (SCOTLAND)
Hi
Thanks for organinsing the PM training session yesterday.
I have to say it was one of the best I have ever attended. The trainer was
excellent.
Do you have a list of topics she does training on? I think it would be really
useful to get her to do some for the Practice
Many thanks
Marie
Hi,
Just wanted to thank you for organising such an amazing session with Val
McGarrell.
I really enjoyed the session for start to finish and came away feeling
empowered and motivated.
Can we have her again please doing her session on conflict resolution?
I understand for some of the other managers that she also does sessions for
receptionists, can I put forward my reception staff for some of her
receptionist training.
kindest Regards
Lesley, Practice Manager
Hi
I would be interested in having Val McGarrell come to the practice to provide
the team building module for our full practice on one of the Create sessions,
perhaps in May.
We are going through a period of change, what with looking for a new GP
etc, and i think this would be really good in establishing our new team.
I was at the PM training on Wednesday and was really impressed with
her. My receptionists have also attended the masterclass sessions with Val
at CReate and have thoroughly enjoyed them.
Two things really:
Would you be able to arrange this for me?
and
Would you be able to full or part fund this depending on cost?
Many thanks
Jennifer, Practice Manager
RCGP Practice Staff Masterclass Advanced Communications
Thursday 30th January 2014
Summary of Event Evaluation Forms
No. of Delegates:
No. of Forms Returned:
35 attended (36 bookings, 1 late cancellation)
35
Rate of Satisfaction (Average score out of 10)
Venue:
9.4
Organisation of Course:
Speaker Content:
Speaker Presentation:
Learned Anything:
Incorporate in Work:
Catering:
Overall Rating
Highly
9.8
9.9
10
9.7
9.7
9.4
35 out of 35
Additional Comments/Suggestions
 Great day
 Very interesting, good speaker
 Great speaker
 Val is a very interesting and motivating speaker
 Very good and interesting
 Fantastic-thank you!
 Val was excellent at explaining and spoke “our language”. Thoroughly
enjoyed today
 Speaker was very informative and made learning exciting by the way
she put things across. Courses closer to home?
 Thank you
 Great presentation-very motivational. Lovely, funny lady
 Very good course-excellent content and speaker. Will take this back
and pass on to colleagues
 I was kept entertained during the course and learned a lot of new skills
and info. which I hope to incorporate into my work place. Speaker was
excellent
 Clear, direct, fun
 Enjoyed the course very much. I felt all aspects were covered
extremely well. I learned a lot
 The speaker is an absolutely fabulous speaker-I could listen to her all
day. I would like every member of staff to attend one of her courses.
Very helpful points. Wonderful day!
 Val was amazing-wish I could take her back to my practice and get her
to speak to all our GPs and staff. Has made me motivated to work
forward with my practice, with my team
 Thoroughly enjoyed my day. Course content was very useful. Val
always make medical receptionists important and worthy
 Found the training very helpful and interesting
RCGP Glasgow Practice Receptionist’s Training Day
Wednesday 29th January 2014
Summary of Event Evaluation Forms
No. of Delegates:
No. of Forms Returned:
28 attended ( 28 bookings)
28
Rate of Satisfaction (Average score out of 10)
Venue:
9.6
Organisation of Course:
9.8
Speaker Content:
10
Speaker Presentation:
10
Learned Anything:
9.6
Incorporate in Work:
9.5
Catering:
9.7
Overall Rating
Highly
28 out of 28
Additional Comments/Suggestions
 Very enjoyable
 Great speaker
 Excellent informative presentation. Would certainly like to attend more
courses
 Val our speaker was fabulous and extremely easy to listen to
 I found the overall presentation great
 Val is a superb speaker-came away with more knowledge than I
thought I would. Very helpful, interesting and enjoyable. Fell now that
my role is important and that I am a very valuable member of staff
 Val was amazing, really enjoyed every part of it and learned so much.
Wish I was coming back for the second day!
 Would like to take part in many more training days. Speaker is
excellent and enjoyable
 The speaker was excellent. She made the course very enjoyable and
interesting with a down to earth approach
 Val was a fantastic speaker. Great course, very enjoyable
 Speaker was very good, informative and had a great sense of humour.
Easy to listen to
 Trainer was very good and provided a lot of relevant examples
throughout the day
 Had a great day, lots of information to take back to my own office
 Very informative and enjoyable course
 Thoroughly enjoyed the course
 Very good speaker and very good to listen to
On 27/01/2014 09:53, "Practice Manager 284"
Wrote:
Hi Val
Thanks again for the fantastic staff training session on Wed 22nd Jan.
Feedback from staff has been excellent, a fun filled afternoon with plenty of
learning. Staff commented on the useful learning tools provided to help them
in their work. I have never seen them so keen to try out training – even the
thought of aggression does not deter them now. Results! Just need to keep
the momentum going now!
Kind regards
Louise practice manager
From: NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT)"
Dear Val,
Using NLP to diffuse angry patients at reception- Dr Val McGarrell
Average score overall (taken from evaluation forms)5/5
Very interesting
A very useful workshop
Val is excellent in all training sessions. Humourous and very informative.
Very informative, exactly what we needed to hear. The examples used were
exactly what we as a practice experienced 2 days ago.
Very relevant
Love coming to training when Val is doing it, makes it really interesting.
Very good delivery, excellent host.
Have done this training 3 times now. Val is a very good trainer.
Wonderful trainer