Business Services Curriculum Framework BSB07v7
Program: Task 1
Units of Competency:
HSC Indicative
Hours
Code
Title
Core/Elective
BSBSUS201A
Participate in environmentally sustainable work practices
Core
15
BSBWHS201A
Contribute to health and safety of self and others
Core
15
BSBITU102A
Develop keyboard skills (delivery only)
Elective
15
Prerequisite Units
Rationale: This program provides the opportunity for Clients to develop knowledge and skills required to work effectively in an environmentally sustainable manner.
Clients will develop the specific knowledge and understanding to enable the skills to be developed and applied in the workplace. Environmentally sustainable work practices
and procedures will need to be addressed throughout the HSC Business Services course.
This program is designed to be delivered in an integrated approach with other units of competency as a part of the HSC Business Services course. It is not intended to be
delivered as a program on its own.
Trainers should look at the other units of competency that they are delivering Cluster { } to identify how and when elements of this program can be integrated with the
development of other skills and knowledge.
Employability Skills (please indicate)
Self Management
Planning and Organising


Initiative & Enterprise
Team Work


Learning
Problem Solving


Communication
Technology


CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
1
Business Services Curriculum Framework BSB07v7
HSC requirements and advice – key terms and concepts:







Participate in environmentally sustainable work
practices
environmental issues
environmental hazards/risks
environmentally sustainable work practice
organisational plans
resource consumption
resource efficiency
sustainability.
Contribute to health and safety of self and others

Develop keyboard skills (delivery only)

CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
2
Business Services Curriculum Framework BSB07v7
BSBSUS201A - Participate in environmentally sustainable work practices
Performance
Element
criteria
1. Identify current resource use
1.1
Identify workplace
environmental and
resource efficiency
issues.
1.2
Identify resources
used in own work
role.
Range Statement
Environmental and resource efficiency
issues may include:
 maximising opportunities to improve
business environmental performance
 minimising environmental risks
 promoting more efficient production
and consumption of natural resources,
for example minimising waste by
participating in or using a waste
management system
 using resources efficiently such as
material usage, energy usage
(seeking alternative sources of energy
or energy conservation) or efficient
water usage
Appropriate techniques may include:
 examining and documenting resources
in work area
 examining invoices from suppliers
 examining relevant information and
data
 measuring resource usage under
different conditions
 reports from other parties involved in
the process of identifying and
implementing improvements
Compliance may include:
 meeting relevant laws, by-laws and
regulations or best practice to support
compliance in environmental
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
Learning experiences for the HSC must address:
An awareness of current environmental issues applicable to
the business services industry including:
 sustainability
 waste management
 energy use and efficiency
 resource use and efficiency
 water resource management
 recycling/re-use
 clean-up practices.
Define:
 environmentally sustainable work practice.
An understanding of the environmental responsibilities of staff
in accordance with workplace/organisation policy and
procedures including:
 following work instructions, standard operating procedures
and inspection processes
 reporting and communication of environmental issues
 maintaining environmental records
- incident and accident reports
- inspection reports.
Learning experiences for the HSC must address:
Define:
 resource.
An awareness of a range of business resources including:
 human resources
 facilities
 software
 raw materials
 stock and supply.
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
3
Business Services Curriculum Framework BSB07v7
BSBSUS201A - Participate in environmentally sustainable work practices
Performance
Element
criteria
1.2 (cont.)
Identify resources
used in own work
role.
1.3
Document and
measure current
usage of resources
using appropriate
techniques.
Range Statement
performance and sustainability at each
level as required (such as
Environmental Protection or
Biodiversity Conservation Act):

international

commonwealth

state/territory

local government

industry

organisation
Organisational plans may include
 documented policies and procedures
 work plans to minimise waste or to
increase efficiency of resources such
as a green office program, supply
chain program for purchasing
sustainable products or an
environmental management
framework
Suggestions may include ideas that help
to:
 improve energy efficiency
 increase use of renewable, recyclable,
reusable and recoverable resources
 maximise opportunities such as use of
solar power or other alternative forms
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
Awareness of the potential environmental threat of types of
resources commonly used in the business services industry
including:
 materials
- paper
- plastic
- hazardous materials
 energy
electronic equipment and associated consumables.
Learning experiences for the HSC must address:
Techniques to collect and measure information regarding
workplace/organisation resource consumption including:
 examining resources in work area
 examining invoices from suppliers
 examining relevant information and data
 measuring resource usage under different conditions
 monitoring data
 considering reports from other parties involved in the
process of identifying and implementing improvements.
Electronic and manual tools available to document resource
use including:
 checklists
 databases
 spreadsheets
 graphs
 stocktake tools
 software.
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
4
Business Services Curriculum Framework BSB07v7
BSBSUS201A - Participate in environmentally sustainable work practices
Performance
Element
criteria
1.4
Record and file
documentation
measuring current
usage, using
technology (such as
software systems)
where applicable.
1.5
Identify and report
workplace
environmental
hazards to
appropriate
personnel.
Range Statement
of energy, where appropriate
 prevent and minimise risks
 reduce emissions of greenhouse
gases
 reduce use of non-renewable
resources
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
Learning experiences for the HSC must address:
The importance of recording information that is:
 clear
 legible
 accurate
 concise
 appropriate in terms of industry terminology.
A broad understanding of the importance of and
standard procedures for:
 document maintenance and storage
- appropriate storage/filing of hard copies of computergenerated documents
 maintaining document inventories/asset registers.
Learning experiences for the HSC must address:
Knowledge of designated personnel in relation to
environmental hazard identification and control within the
workplace/organisation.
The importance of acting within level of authority in terms of:
 taking initiative
 problem-solving
 decision-making.
Awareness of organisational structures and lines of reporting.
Appropriate person(s) including:
 supervisor/team leader
 manager
 trainer.
An awareness of monitoring and reporting for environmental
hazards including:
 formal/informal
 verbal
 written
- checklists
- incident and accident reports
- inspection reports
- registers/logs/files.
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
5
Business Services Curriculum Framework BSB07v7
BSBSUS201A - Participate in environmentally sustainable work practices
3. Seek opportunities to
improve resource
efficiency
2. Comply with environmental regulations
Performance
Element
criteria
2.1
Follow workplace
procedures to
ensure compliance.
Range Statement
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
Learning experiences for the HSC must address:
Define:
 compliance.
A basic understanding of the difference between:
 law
 regulation
 code of practice
 best practice.
An awareness of the main features of environmental legislation
including:
 Protection of the Environment Operations Act 1997 (NSW)
and amendments
 Codes of Practice (WorkCover NSW)
- Control of Workplace Hazardous Substances.
An understanding of legislative responsibilities of:
 the workplace/organisation
 an individual worker.
2.2
Report breaches or
potential breaches
to appropriate
personnel.
3.1
Follow
organisational plans
to improve
environmental
practices and
resource efficiency.
Learning experiences for the HSC must address:
An understanding of a range of strategies and procedures to
work in an environmentally sustainable manner in a business
environment and to minimise the potential negative
environmental impacts of work practices including:
 efficient use of energy and resources
 opportunities for use of alternative forms of energy
 use of renewable, recyclable, reusable and recoverable
resources
 avoidance or minimisation strategies
purchasing sustainable products
regular maintenance of tools and equipment
use of biodegradable/non-toxic materials
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
6
Business Services Curriculum Framework BSB07v7
BSBSUS201A - Participate in environmentally sustainable work practices
Performance
Element
criteria
Range Statement
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
 waste minimisation
accurate measurements and calculations
recycling
using recyclable products
 removal and disposal of non-reusable materials in a
responsible manner:
- consumables
- chemicals and hazardous substances.
Knowledge of workplace/organisation policies and procedures
for waste disposal.
3.2
Work as part of a
team, where
relevant, to identify
possible areas for
improvements to
work practices in
own work area.
3.3
Make suggestions
for improvements to
workplace practices
in own work area
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
7
Business Services Curriculum Framework BSB07v7
BSBWHS201A - Contribute to health and safety of self and others
2. Implement work safety
requirements
1. Work safely
Performance
Element
criteria
1.1
Follow provided
safety procedures
and instructions
when conducting
work
1.2
Carry out pre start
systems and
equipment checks
according to
workplace
procedures
1.3
Follow workplace
procedures for
responding to
emergency
incidents
2.1
Identify designated
persons for
reporting queries
and concerns about
safety in the
workplace
2.2
Identify existing and
potential hazards in
the workplace,
report them to
designated persons,
and record them
according to
workplace
procedures
Range Statement
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
Safety procedures and instructions may
include:
 as contained in health and safety
brochures, magazines and other
material
 completing required documentation
 following procedures for work area
housekeeping
 following WHS guidelines relevant to
workplace procedures for:

disposing of spilled
substances, dangerous
products, sharps and waste,
and cleaning equipment

maintaining stocks of cleaning
equipment, such as disposable
gloves, liquid repellent aprons,
and disinfectant

sterilising cleaning equipment

using appropriate cleaning
equipment to clean spillages
and breakages

wearing personal protective
clothing and protective
eyewear when in contact with
body fluids or chemicals that
may splash
 handling, using and storing hazardous
chemicals according to workplace
procedures
 labels for hazardous chemicals
 safety data sheets (SDS)
 specific guidelines and procedures as
they apply to own work area
 undergoing operator training and
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
8
Business Services Curriculum Framework BSB07v7
BSBWHS201A - Contribute to health and safety of self and others
Performance
Element
criteria
2.3
Identify and
implement WHS
procedures and
work instructions
3. Participate in WHS
consultative processes
2.4
Identify and report
emergency
incidents and
injuries to
designated persons
according to
workplace
procedures
2.5
Identify WHS duty
holders in own work
area and their duties
3.1
Contribute to
workplace meetings,
inspections and
other WHS
consultative
activities
3.2
Raise WHS issues
with designated
persons according
to organisational
procedures
Range Statement
Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
instruction when using new equipment
or processes.
Emergency incidents may include:
 accidents
 alcohol and other drug intoxication
 crime
 external threats
 fire
 flood
 near misses
 sudden illness
Designated persons may include:
 health and safety officers
 health and safety representatives
 managers and supervisors
 other persons authorised or nominated
by the organisation
 PCBUs or their officers
 team leaders
 union officers
 WHS inspectors
 WHS permit entry holders.
Hazards may include anything that can
cause harm, including:
 as specified in WHS Acts, regulations
and codes of practice
 blood
 breakage and spillage
 criminal acts
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
9
Business Services Curriculum Framework BSB07v7
BSBWHS201A - Contribute to health and safety of self and others
Performance
Element
criteria
3.3
Take actions to
eliminate workplace
hazards and reduce
risks
Range Statement









Content: HSC Requirements and
Advice
Learning
experiences/
Assessment
activities
Resources
Registration/
Signature
and Date
fatigue
hazardous chemicals
hazardous equipment
hazardous work processes
intoxication
needle sticks
sources of infection
stress
unsafe work tasks or practices.
Duty holders may include:
 as specified in WHS Acts:
 PCBUs or their officers
 workers
 other persons at a workplace.
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
10
Business Services Curriculum Framework BSB07v7
BSBITU102A - Develop keyboard skills (delivery only)
3. Check
accurac
y
2. Identify and develop keyboard
skills
1. Use safe work
practices
Element
Performance
criteria
1.1
Adjust workspace,
furniture and
equipment to suit
user ergonomic
requirements
1.2
Ensure work
organisation meets
organisational and
occupational health
and safety (OHS)
requirements for
computer operation
2.1
Identify and apply
keyboard functions
for both alpha and
numeric keyboard
functions
2.2
Apply touch typing
technique to
complete a task
2.3
Develop speed and
accuracy in
accordance with
workplace
requirements for
level of
responsibility
3.1
Proofread document
carefully to identify
errors
Range Statement
Content: HSC Requirements and
Advice
Learning experiences/
Assessment activities
Resources
Registration/
Signature
and Date
Ergonomic requirements may include:
 avoiding radiation from computer
screens
 chair height, seat and back adjustment
 document holder
 footrest
 keyboard and mouse position
 lighting
 noise minimisation
 posture
 screen position
 workstation height and layout
Work organisation may include:
 exercise breaks
 mix of repetitive and other activities
 rest periods
 visual display unit (VDU) eye testing
Touch typing technique may vary
according to:
 level of competency of operator
 workplace requirements
Speed and accuracy must be:
 consistent with degree of experience of
operator
 relevant to level of responsibility
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
11
Business Services Curriculum Framework BSB07v7
BSBITU102A - Develop keyboard skills (delivery only)
Element
Performance
criteria
Range Statement
Content: HSC Requirements and
Advice
Learning experiences/
Assessment activities
Resources
Registration/
Signature
and Date
3.2
Amend document,
correct errors and
complete a final
accuracy check
CEO Wollongong RTO 90487
Teaching Program Task 1/BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU102A Develop keyboard skills (delivery only)
12