Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
POSITION TITLE:
Swim School Administrator/Instructor
REPORTS TO:
Swim School Program Coordinator
DEPARTMENT:
Operations Programs
ORGANISTIONAL LEVEL:
Health, Fitness & Indoor Sports Centre (State) Award Level
5
LOCATION:
University Sports & Aquatic Centre
EMPLOYMENT STATUS:
Permanent Part-time (30hrs per week)
SUPERVISES/MANAGERS
Casual Learn to Swim School Instructors
HUMAN RESOURCES STATUS
Does this position fall under the definition of Child Related
Employment?
Does this position require incumbent to undergo criminal reference
check?
Does this position require incumbent to demonstrate good driving
record or possess a specific drivers licence?
Will the incumbent be required to make disclosure of pecuniary
interest?
Could there be a conflict of interest with a secondary employment?
Swim Club staff
Primary-Internal
Contacts/stakeholders
Facility & Operations Managers & Supervisors
Marketing & Media Department
Finance & Administration
Participation & Programs Department
Primary-External
Contacts/stakeholders
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Swim Club members & Customers
YES
YES
NO
YES
YES
Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
Incumbent:
Organisation
Sydney Uni Sport & Fitness’s object is to encourage, foster, promote, develop, extend and govern
amateur sport members of the University of Sydney and greater community and to promote the
health and well being of these stakeholders through the provision of sport and recreational
activities and facilities.
General Overview
The Swim School Administrator, Instructor is the first point of contact for the majority of people
having relations with the Sydney Uni Sport & Fitness Swim School and Learn to Swim program. It
is essential that you present the appropriate professional and courteous image, demeanour and
attitude that best reflects everything that is Sydney Uni Sport & Fitness. A friendly and helpful
person does much to give a good first impression of SUSF. The Swim School Administrator,
Instructor is responsible for promotion and marketing of the Swim School and Learn to Swim
program as well as development of Junior swim squads. The role is required to be performed
within 20 hours per week, containing a combination of administration tasks (approx 15 hours)
and deck coaching (approx 5 hours). The role also requires a high level of face to face customer
service and frontline POS servicing.
This position will deliver a wide range of administrative support to the Swim School and Learn to
Swim program.
Duties
1
Administration
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Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
.1
Co –ordinate swim programs on membership relationship management system
(MRM.plus2)
.2
Customer Service and Public Relations
.3
Market & Promote schools program
.4
Follow up Swim Program enquires
.5
Make and conduct swim assessments
2
Swim School
2.1
Teach Learn to Swim as required
2.2
Coach squads as required
2.3
Compile class lists & Assessment Sheets
2.4
Produce quarterly newsletters
2.5
Produce quarterly achievement certificates
2.6
Assist Program Coordinator with staffing swim program
2.7
Promote Swim Club to all swim school members
3
Sydney Uni Swim Club
3.1
Encourage swim school members to become involved with Swim Club and race nights.
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Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
3.2
Encourage members to participate in regular swimming competitions.
3.3
Assist with Swim Club Nights as required
4.
Club Memberships
4.1
Ensure that club memberships are recorded on the SUSF MRM.plus2 database, are
maintained and kept as up to date as possible.
4.2
4.3
Calculate, invoice and process Swim club for memberships.
Provide information to members and club officials in regard to mailing lists, etc
5.
General
5.1
Follow-up and collection of outstanding customer payments and carrying in relation to
Swim School and Learn to Swim.
5.2
Reception and administrative relief and cover.
5.3
Answering incoming calls and assisting callers with swim school enquiries and other
general enquiries in relation to the University Sports & Aquatic Centre.
5.4
Answer all counter enquiries, assisting with membership, club enquiries, receiving monies
for membership, miscellaneous receipts whilst servicing and attending to the reception and
POS at the University Sports & Aquatic Centre.
5.5
General Administrative support and other tasks as required and directed by the Swim
School Program Coordinator and Head Coach.
5.6
All other tasks, duties and special projects as directed by the Swim School Head Coach and
Program Coordinator.
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Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
Selection Criteria
1. Recognised qualification and experience in Learn to Swim and Swim School instruction.
2. Recognised qualification and experience in customer service or related.
3. Demonstrated organisational skills and ability to deal with multiple projects and priorities.
4. Demonstrated high level of interpersonal skills and written and oral communication skills.
5. Demonstrated knowledge and experience in handling cash and general administrative tasks.
Key Result Areas
1. Cash Handling and POS reconciliation.
2. Meeting deadlines for reporting and reconciliation.
3. Accuracy and competency of work.
4. Satisfaction of key stakeholders and members.
Qualifications & Experience
Essential

Auswim Certificate Holder (current)

Swimming Australia Assistant Coach (current)

Swim School Instructor experience (2+ years)

Attention to detail and thoroughness.

Strong Communication & Interpersonal Skills

Organisational & Time management skills

Computer Skills (Newsletters, Spreadsheets)
Desirable

Professional Sport industry experience (1+ years)

Senior First Aid – workplace safety
Accountability

This position reports to and is accountable to the Sydney Uni Sport & Fitness Swim
School Head Coach and Program Coordinator.
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Position Description:
SWIM SCHOOL
ADMINISTRATOR/INSTRUCTO
R
Conditions of Employment

The position is in accordance with the terms and conditions of the Employment
Agreement and relevant industrial award.

The successful applicant will be required to complete a 100 point Police Records Check
and Working with Children Check as per NSW Government Legislation.

The position has a 12 week probationary period

Availability to work the agreed days plus flexible/extended hours as required to meet the
demands of the position and commensurate to the level of the position.

Standard statutory benefits apply such as 9% Superannuation Guarantee, Sick Leave and
Annual Leave (pro rata)

An educational and development allowance is also applicable for pre-approved relevant
industry training.
Signed and Accepted by:
Date:
______________________
Employee:
_____________________
Signature: _________________
Manager:
_____________________
Signature: _________________
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