2015-16 pricing handbook
Version 03
QES Management System
Issue date: 01/10/2015
2015-16 pricing handbook
Document history
Revision
Date
approved
Page,
para.
Change
1
30-Jun-15
2
29-Jul-15
Various
Addition of ‘Alt text’ to meet accessibility requirements
3
30-Sep-15
35
Addition of new item “Wasted / missed replacement
appointments – remote meters” to Table 5-8
Document IRD-214
Rev 3
Page ii
City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Contents
Index of tables ..............................................................................................................................v
Index of figures ............................................................................................................................vi
Glossary ......................................................................................................................................vii
Interpretation of this document ...............................................................................................viii
Disclaimer ........................................................................................................................viii
Payment terms ................................................................................................................viii
Note on application of GST ............................................................................................viii
Note on the distinction between tariffs, fees, prices and charges ..............................ix
1
Price regulation ..................................................................................................................1
2
Principal services ..............................................................................................................2
2.1 Introduction to principal services ..............................................................................2
2.1.1 Structure of fees ....................................................................................................2
2.1.2 Liability for fees ......................................................................................................2
2.1.3 Interest on overdue accounts ................................................................................2
2.2 Water supply.................................................................................................................3
2.3 Recycled water .............................................................................................................5
2.4 Sewerage ......................................................................................................................5
2.4.1 Calculating the volume of sewage — residential customers .................................6
2.4.2 Calculating the volume of sewage — non-residential customers ..........................9
2.5 Concessions on water supply and sewerage .........................................................10
2.5.1 Water and sewerage concessions for pensioners and concession card
holders ...........................................................................................................10
2.5.2 Water and sewerage rebate scheme for not-for-profit organisations ..................10
2.5.3 Life support (haemodialysis) machine concessions ............................................11
2.6 Guaranteed service levels.........................................................................................11
2.7 Trade waste ................................................................................................................12
2.7.1 Trade waste application .......................................................................................15
2.7.2 Trade waste agreement .......................................................................................15
2.7.3 Trade waste volume and quality – complying trade waste ..................................16
2.7.4 Food waste disposal ............................................................................................17
2.7.5 Non-compliance management .............................................................................17
2.7.6 Trade waste variations .........................................................................................18
2.7.7 Field sampling ......................................................................................................18
2.7.8 Supervised discharge ..........................................................................................19
2.8 Fees collected on behalf of other organisations ....................................................19
2.8.1 ‘Waterways and Drainage Charge’ collected on behalf of Melbourne Water ......19
2.8.2 Parks Charge collected on behalf of Parks Victoria ............................................21
3
Hydrant and standpipe access services .......................................................................23
3.1 Standpipe and hydrant usage permits ....................................................................23
3.1.1 Recycled water standpipe permit.........................................................................24
3.1.2 Hydrant permit .....................................................................................................24
Document IRD-214
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
3.2 Automated fill usage permit......................................................................................24
4
Land and property development services .....................................................................25
4.1 Development works application offer and acceptance ..........................................25
4.2 New customer contributions ....................................................................................26
4.2.1 New customer contributions – residential and subdivisional developments .......26
4.2.2 New customer contributions for non-residential high demand
developments ................................................................................................29
4.3 Deposits for connections to the water and sewerage system ..............................29
5
Building alteration, new connection and metering services .......................................31
5.1 Plumbing applications ...............................................................................................31
5.2 Property services plans ............................................................................................31
5.3 Asset plots and sewer details...................................................................................32
5.4 Build over easement application ..............................................................................32
5.5 Pressure and flow information .................................................................................33
5.6 New connections .......................................................................................................33
5.6.1 Technical advice / assessment and compliance audits .......................................34
5.6.2 Wasted inspection / installation visits and missed appointments ........................34
5.6.3 Water supply ........................................................................................................35
5.6.4 Sewerage system ................................................................................................36
5.6.5 Meter connection .................................................................................................36
5.6.6 Meter assembly for a dry tapping ........................................................................37
5.6.7 Replacement of missing meters ..........................................................................38
5.6.8 Anti-theft devices .................................................................................................38
5.6.9 Locked box installation/replacement ...................................................................38
5.6.10 Reticulation extension design service ...............................................................38
5.6.11 Single/double check detectors ...........................................................................39
5.6.12 Backflow assessment and testing .....................................................................40
5.7 Inspection requested before City West Water consent issued (test prior) ..........40
5.8 Recycled water inspections ......................................................................................40
5.9 Recycled water bypass connector ...........................................................................41
6
Information and account administration services ........................................................42
6.1 Information statements .............................................................................................42
6.2 Special meter reading ................................................................................................42
6.3 Removing and testing a water meter .......................................................................42
6.4 Restricting or restoring a water supply ...................................................................43
6.5 Bill reprinting ..............................................................................................................43
6.6 Freedom of information request...............................................................................44
6.7 Tender documents .....................................................................................................44
7
Chargeable works ............................................................................................................45
7.1 Chargeable works overheads ...................................................................................45
7.2 Incident support charge-out rates ...........................................................................45
Document IRD-214
Rev 3
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Index of tables
Table 2-1
Interest rate for overdue accounts .............................................................................3
Table 2-2
Residential water tariff ...............................................................................................3
Table 2-3
Non-residential water tariff .........................................................................................5
Table 2-4
Recycled water tariff ..................................................................................................5
Table 2-5
Residential sewerage tariff ........................................................................................6
Table 2-6
Non-residential sewerage tariff ..................................................................................6
Table 2-7
Seasonal indices for sewage volume calculation ......................................................7
Table 2-8
Discharge factors for sewage volume calculation .....................................................8
Table 2-9
Water and sewerage bill concessions applied to pensioners and concession
card holders .............................................................................................................10
Table 2-10 Water and sewerage rebate applied to not-for-profit organisations ........................10
Table 2-11 Life support (haemodialysis) machine concession ..................................................11
Table 2-12 Guaranteed service levels .......................................................................................12
Table 2-13 Risk rank ..................................................................................................................15
Table 2-14 Trade waste application fees ...................................................................................15
Table 2-15 Trade waste agreement fees ...................................................................................15
Table 2-16 Trade waste volume and quality fees – Category A ................................................17
Table 2-17 Trade waste volume and quality fees – Category B ................................................17
Table 2-18 Food waste disposal fees ........................................................................................17
Table 2-19 Non-compliance management fees .........................................................................18
Table 2-20 Trade waste variations fees .....................................................................................18
Table 2-21 Field sampling fees ..................................................................................................18
Table 2-22 Supervised discharge fees ......................................................................................19
Table 2-23 Residential Waterways and Drainage Charge.........................................................19
Table 2-24 Non-residential Waterways and Drainage Charge ..................................................20
Table 2-25 Rural Waterways and Drainage Charge ..................................................................21
Table 2-26 Parks Charge ...........................................................................................................21
Table 3-1
‘Recycled water standpipe permit’ and ‘Hydrant permit’ fees..................................23
Table 3-2
Automated fill usage permit fees .............................................................................24
Table 4-1
Development works application offer fees ...............................................................25
Table 4-2
Development works application acceptance fees....................................................25
Table 4-3
New customer contributions – residential and subdivisional developments ...........26
Table 4-4
Ratios applicable for each meter size relative to a 20mm meter standard .............29
Table 4-5
Water supply connection deposit .............................................................................30
Table 5-1
Plumbing application and assessment fees ............................................................31
Table 5-2
Property services plan fees .....................................................................................32
Table 5-3
Asset plots and sewer details fees ..........................................................................32
Table 5-4
Build-over easement application fees ......................................................................33
Document IRD-214
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Table 5-5
CCTV and sewer relining service fees ....................................................................33
Table 5-6
Pressure/flow information service fees ....................................................................33
Table 5-7
Technical advice / assessments and compliance audit fees ...................................34
Table 5-8
Wasted inspection / installation visits and missed appointments ............................35
Table 5-9
Tapping/tee insertion fees (work on water main).....................................................35
Table 5-10 Pluggings / tee removal fees (work on water main) ................................................35
Table 5-11 Other work on water main........................................................................................36
Table 5-12 Meter connection fees .............................................................................................37
Table 5-13 Meter assembly fees ................................................................................................37
Table 5-14 Missing meter replacement fees ..............................................................................38
Table 5-15 Anti-theft device fees ...............................................................................................38
Table 5-16 Locked box installation/replacement fees ................................................................38
Table 5-17 Reticulation extension design service fees ..............................................................39
Table 5-18 Single check connection fees ..................................................................................39
Table 5-19 Double check connection fees .................................................................................39
Table 5-20 Backflow assessment and testing fees ....................................................................40
Table 5-21 Drainage inspection (prior to consent issued) fees .................................................40
Table 5-22 Recycled water connection inspection fees .............................................................41
Table 5-23 Recycled water bypass connector fees ...................................................................41
Table 6-1
Provision of information statements fees .................................................................42
Table 6-2
Special meter reading fees ......................................................................................42
Table 6-3
Removing and testing a water meter fees ...............................................................43
Table 6-4
Removal of a restriction device fees ........................................................................43
Table 6-5
Reprint of customer bill fees ....................................................................................44
Table 6-6
Freedom of information request fees .......................................................................44
Table 6-7
Tender document fees .............................................................................................44
Table 7-1
Loading (overhead) applied to chargeable works ...................................................45
Table 7-2
Incident support charge-out rates ............................................................................46
Index of figures
Figure 4-1
New Customer Contribution Zones .........................................................................27
Figure 4-2
New Customer Contribution Zones Detail ...............................................................28
Document IRD-214
Rev 3
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Glossary
Term
Explanation
BOD
5 day biochemical oxygen demand
ESC’s CWW determination
Essential Services Commission’s June 2013 City West Water
Determination
fee
the amount due to be paid in relation to each product or service used or
procured, and is equal to the relevant per unit price multiplied by the
number units used or procured
GSL
Guaranteed service levels
GST
Goods and Services Tax
ITDS
inorganic total dissolved solids
kL
kilolitre
L
litre
NAV
Net Annual Value
price
the amount to be charged for each unit of product or service used or
procured
SS
suspended solids
tariff
the overarching structure under which fees are applied – for example:
the ‘residential customer water tariff’ comprises separate fees (and
prices) for the ‘annual service’ and the ‘volumetric measure of usage’
TKN
total Kjeldahl nitrogen
UGB
Urban Growth Boundary
Document IRD-214
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Interpretation of this document
The following notes are provided to assist readers’ interpretation this document.
Disclaimer
This document is provided for information purposes only. Whilst City West Water Corporation
(CWW) uses all reasonable endeavours to incorporate and keep the information contained in
this document accurate and up to date, it is strongly recommended that you not rely solely on
the information or document for your purposes, and that you verify particular details with CWW.
If you rely on the information without verification, you do so at your own risk and accept full
responsibility for doing so. CWW does not give any warranty or representation express or
implied, as to the completeness, reliability or accuracy of the information contained in this
document. All figures, diagrams, drawings, plans or other graphics included in the document
may not be exact or accurate. To the extent permitted by law, CWW and its officers and
employees expressly disclaim and exclude any and all liability for any loss, damage, cost or
expenses suffered or incurred by any person relating to or resulting from the use of, or reliance
on, any information contained in this document by any person.
Payment terms
Payment terms for all invoices are 14 days from the date of the invoice.
Note on application of GST
Wherever it is unclear, please confirm with City West Water’s Finance Department whether a
service is subject to GST. The applicability of GST is to be determined on a case by case basis
to ensure compliance with GST legislation.
Water, sewerage and storm water drainage services are generally GST free and, unless
otherwise noted, the prices quoted in this Pricing handbook reflect this.
However, some exceptions do apply – exceptions where GST may apply include (but are not
necessarily limited to):
1

services performed on the customer side of the metering point

services that do not have a basis in legislation or where a government owned entity
competes for delivery of a service with private sector entities.
Customers seeking clarity over whether GST will apply to services being provided by City West
Water or its contractors should call 131 691 and ask to speak to the Taxation Accountant in City
West Water’s Finance Department.
1
See Australian Taxation Office, Goods and Services Tax Ruling GSTR 2000/25, Goods and services tax: GST free
supplies of water, sewerage and sewerage-like services, storm water draining services and emptying of a septic
tank.
Document IRD-214
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Note on the distinction between tariffs, fees, prices and charges
Notwithstanding the language that may be used in other documentation and legislative
instruments, this Pricing handbook will adopt the following conventions:

‘charge’ is (generally) used a verb – for example: a ‘fee will be charged’. The
exceptions are the ‘Waterways and Drainage Charge’ collected on behalf of
Melbourne Water and the ‘Parks Charge’ collected on behalf of Parks Victoria

‘price’ is the amount to be charged for each unit of product or service used or
procured

‘fee’ is the amount due to be paid in relation to each product or service used or
procured, and is equal to the relevant per unit price multiplied by the number units
used or procured

‘tariff’ is the overarching structure under which fees are applied – for example: the
‘residential customer water tariff’ comprises separate fees (and prices) for the
‘annual service’ and the ‘volumetric measure of usage’.
Document IRD-214
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City West Water
1
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Price regulation
City West Water is a State-owned water corporation providing water supply and sewerage
services to Melbourne’s central business district, inner and western suburbs pursuant to the
Water Act 1989.
The prices charged for City West Water’s services are regulated by the Essential Services
Commission using the framework established by the Water Industry Act 1994. The Essential
Services Commission employs a multi-stage process to set City West Water’s prices, including
issuing guidance papers, community consultation and reviews of submissions from water
corporations. The Essential Services Commission holds public hearings and issues a Draft
Decision for public comment before reaching its Final Decision and Price Determination.
The prices that apply for prescribed services for 2015-16 were set out in the Essential Services
Commission’s June 2013 City West Water Determination (‘ESC’s CWW determination’)
covering the period 1 July 2013 to 30 June 2018. ESC’s CWW determination also specifies the
pricing principles City West Water uses to set its miscellaneous fees and charges. For more
information refer to the Essential Services Commission's '2013-18 Water price review
determinations' webpage.
Document IRD-214
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2015-16 pricing handbook
2
Principal services
2.1
Introduction to principal services
QES Management System
Issue date: 01/10/2015
City West Water’s principal fees relate to water supply, recycled water, sewerage and trade
waste services.
2.1.1
Structure of fees
Fees for each of City West Water’s principal services comprise a fixed service fee and a
variable usage/disposal fee. Service fees are billed quarterly in advance while usage and
disposal fees are billed quarterly in arrears. Customers that use large volumes of water may be
billed usage and disposal fees monthly in arrears. Our usage and disposal fees are billed per
thousand litres, known as a kilolitre.
Separate sets of fees are charged for residential and non-residential customers.
Service fees for water supply and sewerage only apply to properties that are connected or
capable of being connected to City West Water’s networks. In the case of an owners’
corporation, each property within the subdivision is deemed connected if the common property
is connected, or capable of being connected.
Fees for trade waste services are structured in a similar manner to water supply and sewerage,
comprising a fixed ‘trade waste agreement fee’ and variable fees based on the volume and
chemical composition of the trade waste.
2.1.2
Liability for fees
Liability for water and sewerage service fees rests solely with the property owner, while liability
for residential usage and disposal fees may rest with either the owner or the occupier. Liability
for non-residential usage and disposal fees rests solely with the owner. The occupier’s liability is
limited to situations where their use of water supply and sewerage services is measured by a
separate water meter; the occupier’s details have been provided to City West Water; and an
initial meter reading has been taken. In all cases, liability for trade waste fees rests with the
occupier.
Liability for all fees is determined according to rules set out in the Water Act 1983, the Water
Industry Act 1994 and Schedule 3 of the ESC’s CWW determination.
2.1.3
Interest on overdue accounts
Most customers will receive a quarterly or monthly bill and have 14 days from the date the bill is
issued to make the payment. City West Water may apply interest to unpaid City West Water
fees at the rate set by the Essential Services Commission. The Essential Services
Commission’s interest rate for overdue accounts in indicated in Table 2-1.
Document IRD-214
Rev 3
Page 2
City West Water
Table 2-1
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Interest rate for overdue accounts
Rate
Allowable interest rate set by the Essential Services Commission
6.3%
City West Water will send you reminder and warning notices prior to applying interest to unpaid
accounts. For more information on payment options refer to City West Water’s Customer
Charter.
2.2
Water supply
Water supply fees are comprised of a fixed component known as a service fee and a usage
component based on how much water a customer consumes as measured by a water meter.
Service fees are raised against properties serviced by and connected to City West Water’s
infrastructure. This includes each property subject to an owners’ corporation where common
property is connected to City West Water’s infrastructure on a serviced and connected property,
pursuant to s259(9) of the Water Act 1989.
Residential customers pay an inclining block tariff for their quarterly usage where the price for
water increases with the volume used. Non-residential customers are charged a flat price per
kilolitre used.
Table 2-2
Residential water tariff
Item
Unit
Price
Service charge
$ per property per annum
228.00
Usage charge

Block 1 (0-440 litres/day)
$ per kL
2.3932

Block 2 (441-880 litres/day)
$ per kL
2.8168

Block 3 (881+ litres/day)
$ per kL
4.1855
Consider the following examples for the calculation of the usage component of a residential
2
water bill, where the meter supplies a single residence.

Example A
Residents of Property A use 27 kL of water in the June quarter (91 days) equating to
an average daily use of 300 L / day. In addition to the standard quarterly service fee,
the water usage fee applied to Property A for the June quarter will be in accordance
with ‘Block 1’ – that is:
2
For multiple residences connected to a single meter, metered water usage will be divided by the number of
residences and the water bill for each residence would be separately calculated in accordance with the examples
that follow.
Document IRD-214
Rev 3
Page 3
City West Water
QES Management System
Issue date: 01/10/2015
Average daily
usage (in litres)
over 91 days
[Column B]
Price per kL for
usage in relevant
block [Column C]
Value of water
used in relevant
block(s)
[Column D = B x C]
Block 1
300
$ 2.3932
$ 64.62
Block 2
0
$ 2.8168
$ 0.00
Block 3
0
$ 4.1855
$ 0.00
Block [Column A]
Total

2015-16 pricing handbook
300
$ 64.62
Example B
Residents of Property B use 54 kL of water in the June quarter (91 days) equating to
an average daily use of 600 L / day. In addition to the standard quarterly service fee,
the water usage fee applied to Property B for the June quarter will reflect an average
of 440 L / day at Block 1 rates and the remaining 160 L / day at Block 2 rates – that
is:
Average daily
usage (in litres)
over 91 days
[Column B]
Price per kL for
usage in relevant
block [Column C]
Value of water
used in relevant
block(s)
[Column D = B x C]
Block 1
440
$ 2.3932
$ 94.77
Block 2
160
$ 2.8168
$ 40.56
Block 3
0
$ 4.1855
$ 0.00
Block [Column A]
Total

600
$ 135.33
Example C
Residents of Property C use 91 kL of water in the June quarter (91 days) equating to
an average daily use of 1000 L / day. In addition to the standard quarterly service
fee, the water usage fee applied to Property C for the June quarter will reflect an
average of 440 L / day at Block 1 rates, 440 L / day at Block 2 rates and the
remaining 120 L / day at Block 2 rates – that is:
Average daily
usage (in litres)
over 91 days
[Column B]
Price per kL for
usage in relevant
block [Column C]
Value of water
used in relevant
block(s)
[Column D = B x C]
Block 1
440
$ 2.3932
$ 94.77
Block 2
440
$ 2.8168
$ 111.55
Block 3
120
$ 4.1855
$ 45.20
Block [Column A]
Total
Document IRD-214
1,000
$ 251.52
Rev 3
Page 4
City West Water
Table 2-3
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Non-residential water tariff
Item
Unit
Price
Service charge
$ per property per annum
332.08
Usage charge
$ per kL
2.6621
Concessions may apply as noted in section 2.5 of this handbook.
2.3
Recycled water
City West Water provides a retail recycled water service through separate, purple-coloured
pipes and meters. Fees for this service comprise a fixed service fee component and a usage
component based on the volume of recycled water as measured by a meter.
Service fees are raised against properties serviced by and connected to City West Water’s
recycled water infrastructure. This includes each property subject to an owners corporation
where common property is connected to City West Water’s infrastructure on a serviced and
connected property, pursuant to s259(9) of the Water Act 1989.
For residential dual-pipe schemes, where recycled water is used for indoor as well as out-door
uses, the metered use of recycled water will be added to the metered use for drinking water, for
the purposes of calculating sewage volumes – see section 2.4 of this handbook.
Concessions as noted in section 2.5 of this handbook are applied to both potable water use and
recycled water use, so as not to disadvantage recycled water users.
Table 2-4
*
Recycled water tariff
Item
Unit
Price
Residential – service charge*
$ per property per annum
29.76
Residential – usage charge
$ per kL
2.3932
Non-residential – usage charge
$ per kL
2.3051
Quarterly service charges for residential recycled water will not be applied until such time as recycled water is
available to residential customers.
2.4
Sewerage
Sewerage fees are comprised of a fixed service fee component and a sewage disposal fee
based on the volume of sewage each customer is estimated to discharge to City West Water’s
sewerage networks.
Service fees are raised against properties serviced by and connected to our infrastructure. This
includes each property subject to an owners corporation where common property is connected
to City West Water’s infrastructure on a serviced and connected property, pursuant to s259(9) of
the Water Act 1989.
In respect of sewage disposal fees, City West Water estimates volumes of sewage disposed to
City West Water’s networks based on each customers’ metered water use.
Document IRD-214
Rev 3
Page 5
City West Water
Table 2-5
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Residential sewerage tariff
Item
Unit
Sewer service charge
$ per property per annum
253.00
Sewage disposal charge
$ per kL
1.8414
Table 2-6
Price
Non-residential sewerage tariff
Item
Unit
Price
Sewer service charge
$ per property per annum
446.84
Sewage disposal charge
$ per kL
1.7914
The ESC’s CWW determination specifies default methods to estimate the volume of sewage
disposed by customers but gives flexibility to use another method where City West Water is
satisfied that the default method is likely to ‘systematically and substantially overestimate the
volume of sewage discharged’. The default and alternative methods for each customer group
are explained below .
Calculating the volume of sewage — residential customers
2.4.1
Default method
Schedule 3 of the ESC’s CWW determination provides that the volume of sewage discharged
from a residential property or premises during a meter reading period shall, by default, be
calculated according to the formula:
Volume of sewage = VW × SF × DF
Where:
VW is the total volume of water and recycled water supplied to the property or premises, being the
volume determined for the purpose of calculating a water usage fee for the same meter reading
period or that volume rounded to the nearest kilolitre;
SF is the seasonal factor, which is derived from dividing:
a)
the total number of days in the meter reading period by the sum of
b)
the number of days which fall within each particular month within the meter reading period
multiplied by the relevant seasonal index shown in Table 2-7 for that month for a House or
a Unit
Document IRD-214
Rev 3
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City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Where:
‘House’ means a building, excluding a unit, which is used or intended to be used as a
residence.
3
‘Unit’ means a unit within the meaning of the Valuation of Land Act 1960, a group of units
within that meaning, a building used or intended to be used for more than one residence and a
part of a building used or intended to be used as one residence.
DF is the discharge factor shown in Table 2-8 in respect of the ‘quarterly equivalent volume of
water’. The quarterly equivalent volume of water is the volume of water calculated by multiplying the
volume of water supplied to or apportioned to the property or premises by 91.25 and dividing the
result by the number of days in the meter reading period, except in the case of water supplied to:
a)
a separately metered property used or intended to be used for more than one residence
where those residences are not separately metered; or
b)
to a property which is not separately metered and to which a volume of water has not been
apportioned,
In which case, the quarterly equivalent volume of water is the volume of water calculated by
dividing the volume of water supplied to all residences or properties sharing the meter by the
number of residences or properties supplied and multiplying the result by 91.25 and dividing that
result by the number of days in the meter reading period.
Table 2-7
3
Seasonal indices for sewage volume calculation
Month
‘House’
‘Unit’
January
1.45
1.30
February
1.45
1.30
March
1.30
1.20
April
1.30
1.10
May
1.20
1.00
June
1.00
1.00
July
1.00
1.00
August
1.00
1.00
September
1.10
1.00
October
1.10
1.00
November
1.40
1.10
December
1.40
1.20
Under the Valuation of Land Act 1960 a ‘unit’ is defined as ‘a unit on a registered plan of strata subdivision subject
to Schedule 2 to the Subdivision Act 1988; a stratum estate within the meaning of the Transfer of Land Act 1958;
and a building or part of a building in the exclusive occupation of a person who is entitled to occupation by virtue of
being a shareholder in a company which owns the building or a tenant of such a shareholder; and a residential unit
in respect of which a residence right in a retirement village under the Retirement Villages Act 1986 is in force’.
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Table 2-8
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Discharge factors for sewage volume calculation
Quarterly equivalent volume of water
Factor
≤ 125 kL
0.9 × water supplied
> 125 kL and ≤ 250 kL
0.9 - 0.0036 × (water supplied -125)
> 250 kL
0.45 × water supplied
Alternative methods
Two alternatives to the default method are available for calculating sewage volumes for
residential customers where City West Water is satisfied that the default method is likely to
‘systematically and substantially overestimate the volume of sewerage discharged’. These
alternative methods are outlined below.
Customised discharge factor
A customer can seek a customised discharge factor using the consumption history at the
property to determine what percentage of water is disposed to the sewer annually.
The customer will be requested to complete a ‘Water Audit Kit’ to determine where water is
used at the property. Should the information support an adjustment to the discharge factor a
customised discharge factor will be calculated. The customised discharge factor is applied in
calculating the volume of sewerage discharged to the sewerage system.
In most circumstances under the customised discharge factor method the volume of sewage
discharged from a residential property is calculated as:
Volume of sewage = VW × CDF
Where:
VW is the volume of water and recycled water supplied to the property or premises, being the
volume determined for the purpose of calculating a water usage fee for the same meter reading
period or that volume rounded to the nearest kilolitre; and
CDF is the customised discharge factor calculated by City West Water using the consumption
history at the property to determine what percentage of water is disposed to the sewer annually.
In the majority of cases, the formula used to calculate the volume of sewage differs to that
applied in the default method with the seasonal factor and discharge factor replaced by the
customised discharge factor.
Metering
The metering option involves the customer installing extra water meters (at their own cost) to
more effectively isolate that water use which is discharged to the sewerage system. Relevant
costs would be determined in accordance with section 5.6.5 of this handbook.
Under the metering method the volume of sewage discharged from a residential property is
calculated as:
Volume of sewage = (VW – VEW) × DF
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Where:
VW is the volume of water and recycled water supplied to the property or premises, being the
volume determined for the purpose of calculating a water usage fee for the same meter reading
period or that volume rounded to the nearest kilolitre;
VEW is the volume of ‘external water’ supplied to the property for the same meter reading period as
VW; and
DF is the discharge factor, set at 0.9 under this method.
The key to the metering method is the measurement of external water. For most residential
customers, external water use (for garden watering and car washing) occurs via external taps.
Metering external taps can therefore make an accurate measure of external water.
The decision on whether to use an alternative method rests with the customer and City West
Water does not guarantee a particular outcome.
Calculating the volume of sewage — non-residential customers
2.4.2
Default method
Schedule 3 of the ESC’s CWW determination provides that the volume of sewage discharged
from a non-residential property or premises during a meter reading period shall, by default, be
calculated according to the formula:
Volume of sewage = (VW – VTW) x DF
Where:
VW is the total volume of water and recycled water supplied to the property or premises, being the
volume determined for the purpose of calculating a water usage fee for the same meter reading
period or that volume rounded to the nearest kilolitre;
VTW is the volume of trade waste (see section 2.7 of this handbook) discharged from the property
or premises in the meter reading period; and
DF is the discharge factor, which is 0.9 or a lesser figure determined by City West Water to result in
a more accurate estimate of the volume of sewage discharged.
For most non-residential customers, the default method coupled with a discharge factor of 0.9 is
used. The only exceptions are ‘trade waste customers’ who typically use water in industrial
processes. In these cases a customised discharge factor is calculated by City West Water to
account, for example, for the volumes of water either incorporated into product or lost in steam.
This is undertaken as part of the pricing assessment for trade waste customers.
For customers who are not trade waste customers but do use water in industrial processes, a
customised discharge factor will be calculated by City West Water on request.
Alternative methods
For non-residential customers, City West Water has endorsed the same alternative methods for
calculating sewage volumes as for residential customers (see section 2.4.1 of this handbook).
Most industrial users of water are already paying for sewage disposal on the basis of a
customised discharge factor or can request for such a factor to be calculated for this purpose. It
is therefore expected that those non-residential customers seeking to use an alternative method
would typically be using large quantities of water on parks, gardens or reserves.
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For such customers, the relationship between water use and sewage discharge can be highly
variable, depending to a significant degree on weather conditions. Varying the discharge factor
within the default method is considered inappropriate because of the often-substantial variation
in the relationship between ‘water in’ and ‘water out’.
Unlike the residential situation, it is expected that for many non-residential customers,
particularly parks and gardens, it would be more effective to meter internal use rather than
external use. For example, metering the water used in a toilet block is more simple than
metering every tap in a public reserve.
2.5
Concessions on water supply and sewerage
Under Division 8 of Part 13 the Water Act 1989, City West Water is required to provide
concessions to customers on the Government’s behalf.
2.5.1
Water and sewerage concessions for pensioners and concession card holders
All eligible pensioners and Health Care Cardholders will receive a standard percentage discount
off their water and sewerage bill up to a maximum dollar value per annum. Where households
are not sewered, and therefore not paying sewerage fees, the maximum is reduced.
Table 2-9
Water and sewerage bill concessions applied to pensioners and concession card
holders
Item
Unit
Standard discount
%
Maximum rebate for water & sewer customers
$ per property per annum
298.00
Maximum discount where ‘water only’ service
supplied
$ per property per annum
149.00
2.5.2
Concession
50
Water and sewerage rebate scheme for not-for-profit organisations
The Metropolitan Rebates for Eligible Organisations Orders 1998 establishes a water and
sewerage rebate scheme for not-for-profit organisations. The rebate is limited to a maximum
amount off the combined water and sewerage service fees imposed on the property in a
financial year. The amount of the rebate is reduced proportionately according to the proportion
of the financial year for which the organisation was not liable for the service fee or was ineligible
to claim the rebate in respect of the property.
Table 2-10
Water and sewerage rebate applied to not-for-profit organisations
Item
Unit
Maximum rebate
$ per property per annum
Concession
260.00
To be eligible for the rebate, the property must be predominantly used for at least one of the
following:

by a charitable organisation, or charitable organisations, for charitable purposes
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
by a not-for-profit organisation or not-for-profit organisations that exist for the
purpose of providing or promoting cultural or sporting recreational or similar facilities
or objectives (excluding a body that promotes or controls horse racing, pony racing
or harness racing), for outdoor sporting, recreational, cultural or similar outdoor
purposes or activities

as a club for or a memorial to persons who served in the First or Second World War
or in any other war, hostilities or special assignment referred to in the Patriotic Funds
Act 1958

as a sub-branch of the Returned Services League of Australia

by the Air Force Association (Victorian Division)

by the Australian Legion of Ex-Servicemen and Women (Victorian Branch)

vested in or owned by a public statutory body and predominantly used as a public
open space or park.
2.5.3
Life support (haemodialysis) machine concessions
The ‘Life support (haemodialysis) machine concession’ provides a per annum free water
allowance (applied quarterly) – 25 per cent of the per annum allowance is applied to each
quarter’s metered water usage as a reduction in that quarter’s billed water usage. The
allowance also affects the calculation of the sewage disposal fee. This fee is based on the
volume of water after the allowance is granted.
Table 2-11
Life support (haemodialysis) machine concession
Item
Unit
Free water
kL per annum
Allowance
168
To be eligible for the concession, a person must comply with all of the following conditions:

be the holder of a Pensioner Concession Card, a Health Benefits Card, Health Care
Card or a Repatriation Health Card (for all conditions)

be responsible for water usage fees and reside at the property in question

have their hospital certify that a haemodialysis machine is located at the property.
For more information on the life support (haemodialysis) machine concession, refer to the
Department of Human Services' 'Life Support Concession' webpage.
2.6
Guaranteed service levels
City West Water has a commitment to pay a financial rebate to residential customers if it does
not achieve a pre-determined level of service. The ‘Guaranteed service levels’ (GSL) scheme
ensures that any rebate is credited to a customer’s account automatically.
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Table 2-12 outlines City West Water’s GSL and the rebate City West Water’s will provide if
these levels of service are not achieved.
Table 2-12
Guaranteed service levels
Service level
Rebate if service levels are not achieved
No more than five unplanned water supply
interruptions in a twelve month period
$50 for each interruption in excess of five
No more than three sewerage service
interruptions in a twelve month period
$50 for each interruption in excess of three
Unplanned water supply interruptions to be
restored within five hours
$50 for each interruption longer than five hours
Interruptions to sewerage services to be restored
within five hours
$50 for each interruption longer than five hours
Sewer spills to be contained within five hours of
notification
$1000 for each spill not contained in five hours
Sewer spills within a house, that are a result of a
failure in our pipes, to be contained within one
hour of notification
$1000 for each sewer spill that is not contained
within one hour of notification (in-kind services to
assist with clean-up, accommodation etc. are in
addition)
Restricting the water supply of, or taking legal
action against, a residential customer prior to
taking reasonable endeavours to contact the
customer and provide information about help that
is available if the customer is experiencing
difficulties paying.
$300 for each restriction of supply, or legal action
taken without taking reasonable endeavours to
contact the customer and provide information
about help that is available if the customer is
experiencing difficulties paying.
If City West Water’s failure to meet a GSL is the result of an event caused by, or the
responsibility of, the customer or a third party, the GSL rebate will not be payable.
2.7
Trade waste
A range of fees applies to customers discharging commercial and industrial wastes or ‘trade
waste’ to the sewerage system. These fees reflect both:

fixed costs associated with establishing trade waste agreements and consents and
monitoring subsequent compliance

variable costs associated with accepting trade waste with a different chemical
composition to sewage.
Information in respect of ‘how to meet trade waste obligations’ and ‘trade waster customer
types’ is available from City West Water's 'Trade Waste' webpage.
For the purposes of the Water Act 1989, the Water (Trade Waste) Regulations 2014 prescribes
the following as trade waste:
a)
any superfluous matter derived from, or that is a by-product of, a trade, industrial,
commercial, medical, dental, veterinary, agricultural, horticultural or scientific activity;
b)
any waste matter (other than waste matter that is discharged from private residences)—
(i) that consists solely or partly of food; or
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(ii) which results from any process connected with the preparation of food;
c)
any waste matter discharged from a laundry—
(i) used for the purposes of a private or public hospital, school or other institution; or
(ii) used for the purposes of a hotel, motel or similar establishment; or
(iii) where use of the laundry is subject to the payment of a fee; or
(iv) used for any other commercial purpose;
d)
any waste matter discharged from—
(i)
any cooling, refrigeration or airconditioning system installed on premises on which
any activity referred to in paragraph (a) occurs; or
(ii)
a ship's ballast; or
(iii) municipal or commercial swimming pools, including filter backwash effluent; or
(iv) any primary, secondary or tertiary educational establishment where the matter is a
by-product of a scientific, artistic or photographic activity or any trade based training
activity;
e)
any superfluous matter derived from, or that is a by-product of, a desalination process or
that is discharged from works used in a desalination process, whether on residential or
non-residential premises;
f)
any superfluous matter derived from, or that is a by-product of, a groundwater quality
monitoring system, a groundwater extraction and disposal system or a groundwater
treatment system;
g)
any superfluous matter derived from, or that is by-product of, construction activities;
h)
run-off from water used to extinguish a fire or to deal with any other hazard or emergency
on premises on which an activity referred to in paragraph (a) occurs;
i)
leachate from any private, commercial or municipal landfill or from a commercial
composting or vermiculture facility;
j)
sewage sludge from a facility for the disposal of septic tank sludge or sewage treatment
plant sludge.
Discharge of trade waste must comply with City West Water’s ‘Approved Acceptance Criteria for
discharge to the sewerage system’ as approved by the Essential Services Commission. City
West Water is under no obligation to accept non-compliant trade waste but can do so subject to
certain conditions.
If a customer’s discharge breaches their trade waste agreement or consent, or the customer
fails to apply for a trade waste agreement or consent following requests to do so, a trade waste
compliance management process comes into effect. As this involves City West Water in
additional administrative and analytical expense, a range of non-compliance fees apply (see
following sections 2.7.1 – 2.7.8 of this handbook).
The ‘risk rank’ of a customer can alter the fees that are applied. Trade waste risk rank scores
are calculated as follows:
R=L+V+H+A+S+C
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Where:
R
Is a risk rank score
L
Location of the discharge in relation to the treatment plant.
V
H
If discharging to Western Treatment Plant and > 5 km radius
L=0
If discharging to Western Treatment Plant and ≤ 5 km radius
L = 10
If discharging to Altona Treatment Plant
L = 18
Average daily discharge volume from recorded volumes over the last twelve months. If no
volumes are recorded, the daily maximum volume is used.
Average daily volume (kL)
V
<5
1
≥ 5 and < 25
10
≥ 25 and < 50
20
≥ 50 and < 75
30
≥ 75 and < 100
40
≥ 100 and < 500
50
≥ 500 and < 1000
75
≥ 1000 and < 2000
100
≥ 2000
150
The compliance history of samples taken over the last three years.
H = number of samples with at least one parameter out of limits as a percentage of the total
number of samples.
If the total number of samples is less than 4, H = 10.
A
Every customer has a list of activities assigned to their business. It is the activity with the
highest value that is used i.e. activity and value with highest risk. The value will be 1, 5, 10,
25, 50 or 75. The following are examples that can be expanded upon during discussions
with new applicants:
A = 1 for example food preparation
A = 5 for example wash-down water
A = 10 for example textile finishing
A = 25 for example wool carbonising
A = 50 for example chrome tanning
A = 75 for example liquid waste disposal
S
The substances that a customer is likely to be discharging to sewer are given a value based
on the activity value.
S = 50 if the activity weighting is either 50 or 75
S = 10 if the activity weighting is either 10 or 25
S = 0 if the activity weighting is either 1 or 5
C
A class is assigned to represent the risks associated with different manufacturing sectors. If
more than one class applies, the class with highest risk is used in the risk ranking.
C = 50 for example liquid waste disposal
C = 30 for example chemical blending
C = 25 for example electroplating – dip.
C = 20 for example rendering or dyeing
C = 10 for example contaminated groundwater
C = 0 for example carpet cleaning
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The risk rank is considered when City West Water determines its inspection and sampling
frequency, the agreement term, and conditions such as customer self–monitoring and risk
assessment plan requirements.
Table 2-13
Risk rank
Risk rank score (R)
Rank
≥ 150
1
≥ 120 and < 150
2
≥ 90 and < 120
3
≥ 50 and < 90
4
< 50
5
2.7.1
Trade waste application
Every application for a Trade waste agreement or Trade waste consent shall be accompanied
by a fee for the processing of the application according to the following scale.
Table 2-14
2.7.2
Trade waste application fees
Item
Unit
Price
Risk Rank 1
$ per application
2,075.81
Risk Rank 2
$ per application
2,075.81
Risk Rank 3
$ per application
2,075.81
Risk Rank 4
$ per application
571.26
Risk Rank 5
$ per application
297.50
Trade waste agreement
Once a trade waste agreement or consent is in place, customers pay the relevant fee, at least
quarterly in advance, for ongoing compliance monitoring and administration.
Table 2-15
Trade waste agreement fees
Item
Unit
Risk Rank 1
$ per agreement per annum
18,190.32
Risk Rank 2
$ per agreement per annum
15,088.28
Risk Rank 3
$ per agreement per annum
7,575.08
Risk Rank 4
$ per agreement per annum
1,654.46
Risk Rank 5
$ per agreement per annum
314.16
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Trade waste volume and quality – complying trade waste
2.7.3
Trade waste customers are categorised as being either ‘Category A’ or ‘Category B’ for the
purpose of charging the trade waste discharged.
A trade waste customer’s pricing category depends on each of the following:

the volume of trade waste discharged

the customer’s water meter configuration

the concentration of contaminates within the trade waste discharged.
A Category A customer’s trade waste volume and quality charges vary depending on the
volume and contaminant loading of the discharge.
The volume of trade waste discharged to the sewerage system is measured by either:

metering the waste discharged

metering the water supplied to the property and deducting the estimated quantity
consumed on the property

other methods, as required.
For new customers bills will be based on an industry average derived from City West Water’s
trade waste database to set the initial method of determining volume and concentrations of:

5 day biochemical oxygen demand (BOD)

suspended solids (SS)

total Kjeldahl nitrogen (TKN)

inorganic total dissolved solids (ITDS).
On commencing discharge, City West Water may undertake a sampling program, or may
require that a sampling program be undertaken by the customer, to confirm these levels.
Re-assessment can occur at any time, particularly if a customer changes production methods.
Customers may also request a pricing reassessment at any time.
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Table 2-16
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Trade waste volume and quality fees – Category A
Item
Unit
Price
Volume
$ per kL
0.9573
Quality of discharge

BOD
$ per kg
0.9747

SS
$ per kg
0.5281

TKN
$ per kg
1.8757

ITDS
$ per kg
0.0191
Category B customers pay a fixed price per kL for the trade waste discharged as per Table 2-17
– to be billed and displayed on the relevant account as non-residential sewage
Table 2-17
2.7.4
Trade waste volume and quality fees – Category B
Item
Unit
Volume
$ per kL
Price
1.7914
Food waste disposal
Food waste fees apply to the discharge of food waste that does not attract trade waste volume
and load fees per section 2.7.3 of this handbook. Food waste fees are applicable to hospitals
and institutions where waste is discharged through a waste disposal unit. The fee is levied per
registered bed per annum.
Table 2-18
2.7.5
Food waste disposal fees
Item
Unit
Price
Hospitals and other institutions
$ per bed per annum
51.48
Non-compliance management
City West Water institutes its trade waste compliance management process when a customer
breaches its trade waste agreement or consent or fails to submit an application for a trade
waste agreement or consent following requests to do so. This involves advising the customer of
its non-compliance and negotiating to resolve the non-compliance. Two types of fees are levied
in respect of this process, an hourly fee for labour and any laboratory analytical costs.
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Table 2-19
*
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Non-compliance management fees
Personnel involved or service type
Unit
Price
Executive
$ per hour
407.00
incl. GST
Specialist
$ per hour
156.75
incl. GST
Trade waste consultant
$ per hour
105.60
incl. GST
Laboratory analysis
$ per hour
At cost
GST may
apply *
See Note on application of GST, page viii.
2.7.6
Trade waste variations
When a customer requests a variation to the terms and conditions in Schedule 2 of their Trade
waste agreement, the customer will be charged an hourly price for the processing and approval
of the variation and any laboratory analytical costs.
Table 2-20
*
Trade waste variations fees
Personnel involved or service type
Unit
Price
Executive
$ per hour
370.20
Specialist
$ per hour
142.75
Trade waste consultant
$ per hour
96.20
Laboratory analysis
$ per hour
At cost
GST may
apply *
OH&S assessment
$ per hour
At cost
GST may
apply *
See Note on application of GST, page viii.
2.7.7
Field sampling
When City West Water personnel conduct monitoring on behalf of a customer at the customer’s
request, the customer will be charged for the time taken to conduct the sampling, plus any
laboratory analytical costs.
Table 2-21
*
Field sampling fees
Personnel involved or service type
Unit
Price
Executive
$ per hour
370.20
Specialist
$ per hour
142.75
Trade waste consultant
$ per hour
96.20
Laboratory analysis
$ per hour
At cost
GST may
apply *
See Note on application of GST, page viii.
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2.7.8
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Issue date: 01/10/2015
Supervised discharge
When City West Water personnel directly supervise the discharge of trade waste to City West
Water’s sewers under the terms of a Trade waste agreement, a fee is payable to cover City
West Water’s labour costs.
Table 2-22
2.8
Supervised discharge fees
Personnel involved
Unit
Price
Executive
$ per hour
370.20
Specialist
$ per hour
142.75
Trade waste consultant
$ per hour
96.20
Fees collected on behalf of other organisations
City West Water bills and collects the ‘Waterways and Drainage Charges’ for Melbourne Water
Corporation and the ‘Parks Charge’ for Parks Victoria. City West Water has no role in
determining theses rates.
2.8.1
‘Waterways and Drainage Charge’ collected on behalf of Melbourne Water
City West Water bills and collects the ‘Waterways and Drainage Charge’ on behalf of Melbourne
Water Corporation. Funds raised are used to look after rivers and creeks and to manage
drainage and floodplains.
Fees for non-residential customers are based on a property’s Net Annual Value (NAV) at 1990
levels of valuation. If valuations for properties constructed or altered after 1990 are on other
than 1990 values then equalisation factors determined by the Valuer-General are used to adjust
Council valuations back to the 1990-valuation base.
Property owners are responsible for the Waterways and Drainage Charge.
Residential customers pay a fixed ‘minimum fee’.
The fees charged depend on the location of a property within the readjusted Melbourne Water
drainage boundary the Urban Growth Boundary as described below.
Residential
The residential Waterways and Drainage Charge is billed to all residential properties located
with the Urban Growth Boundary (UGB) including any extensions made to the UGB from 2010.
Table 2-23
Residential Waterways and Drainage Charge
Item
Unit
Price
Residential – minimum fee
$ per property per annum
95.48
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Non-residential
The application of the Waterways and Drainage Charge is affected by the extension of the
Urban Growth Boundary (UGB) which occurred in November 2005. Properties inside the old
UGB face a different set of charges to properties that were newly captured by the extension of
the UGB. Parameters relevant to the calculation of the Waterways and Drainage Charge for
non-residential properties (which include commercial operations like hotels, factories, retail
organisations and airports) are outlined in Table 2-24.
Table 2-24
Non-residential Waterways and Drainage Charge
Item
Unit
Price
Non-residential – minimum fee
$ per property per annum
Non-residential – NAV-based fee
$ per $NAV
109.80
0.011684
Non-residential properties face a Waterways and Drainage Charge as follows:


Properties inside the old UGB are subject to a charge that is the greater of either:
-
the minimum fee; or
-
a NAV-based fee.
Properties that were newly captured with the extension of the UGB in November
2005, as well as farmland properties holding relevant exemptions, are only subject to
the minimum fee.
Consider the following example:


Property D and Property E (each of which are inside the old UGB) have different
assessed net annual values and, as is the case for all relevant properties, their
respective NAV-based fees must calculated before the final Waterways and
Drainage Charge can be determined – the NAV-based fees would be:
Property
[Column A]
Assessed NAV
[Column B]
$ per $NAV
[Column C]
Calculated
NAV-based fee
[Column D = B x C]
Property D:
$10000
0.011684
116.84
Property E:
$8000
0.011684
93.47
The Waterways and Drainage Charge imposed on each property is as follows:
-
As the NAV-based fee calculated for Property D ($ 116.84) is greater than the
‘Minimum fee’ ($ 109.80), Property D is liable for a Waterways and Drainage
Charge equal to the NAV-based fee of $ 116.84.
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As the NAV-based fee calculated for Property E ($ 93.47) is less than the
‘Minimum fee’ ($ 109.80), Property E is liable for a Waterways and Drainage
Charge equal to the ‘Minimum fee’ of $ 109.80.
Rural
The rural Waterways and Drainage Charge is billed to customers living within Melbourne
Water’s Waterways Management District, but outside the current UGB. Rural areas mostly
benefit from Melbourne Water’s waterway services and some aspects of flood protection.
Because of this, a lower fee is billed to rural customers to reflect the lower level of drainage and
flood protection services compared to urban customers.
Table 2-25
Rural Waterways and Drainage Charge
Item
Unit
Price
Res and non-res (outside UGB) – minimum fee
$ per property per annum
52.48
For more information on the Waterways and Drainage Charge, refer to Melbourne Water's
'Waterways and drainage charge' webpage.
2.8.2
Parks Charge collected on behalf of Parks Victoria
City West Water collects the Parks Charge on behalf on behalf of the Department
of Environment, Land, Water and Planning. Funds raised go directly to Parks Victoria, Zoos
Victoria, the Royal Botanic Gardens and the Shrine of Remembrance.
The fee charged is calculated as the greater of either the ‘minimum fee’ or a fee based on the
4
net annual value (NAV) of the property in question.
Table 2-26
Parks Charge
Item
Unit
Price
Minimum fee
$ per property per annum
72.56
NAV-based fee
$ per $NAV
0.004350
The fee charged is calculated as the greater of either the ‘minimum fee’ or a fee based on the
net annual value (NAV) of the property in question – for example:

4
Property C and Property D have different assessed net annual values and, as is the
case for all relevant properties, their respective NAV-based fees must calculated
before the final Waterways and Drainage Charge can be determined – the
NAV-based fees would be:
‘NAV’ refers to Net Annual Value ($) on a 1990 valuation basis
Document IRD-214
Rev 3
Page 21
City West Water

2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Property
[Column A]
Assessed NAV
[Column B]
$ per $NAV
[Column C]
Calculated
NAV-based fee
[Column D = B x C]
Property F:
$20000
0.004350
87.00
Property G:
$15000
0.004350
65.25
The Waterways and Drainage Charge imposed on each property is as follows:
-
As the NAV-based fee calculated for Property F ($ 87.00) is greater than the
‘Minimum fee’ ($ 72.56), Property F is liable for a Parks Charge equal to the
NAV-based fee of $ 87.00.
-
As the NAV-based fee calculated for Property G ($ 65.25) is less than the
‘Minimum fee’ ($ 72.56), Property G is liable for a Parks Charge equal to the
‘Minimum fee’ of $ 72.56.
For more information on the Parks Charge refer to Parks Victoria's 'How we're funded'
webpage.
Document IRD-214
Rev 3
Page 22
City West Water
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2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Hydrant and standpipe access services
City West Water offers a range of potable and recycled water access permits from standpipes
and hydrants. These permits are important to control access to our networks and educate users
on the correct procedures in accessing standpipes and hydrants.
Before being issued with a permit, the customer is required to demonstrate that a certified
backflow prevention device is fitted on the water-carrying vehicle and have undertaken the
on-line induction which is accessible via City West Water’s website. For more information on the
process for application and use of standpipes and hydrants, please visit City West Water's
'Water carting' webpage.
Once the relevant fee is paid, a City West Water approved sign or sticker is issued for display
on the vehicle for a nominated period and the user is registered.
3.1
Standpipe and hydrant usage permits
There are two separate permits that can be obtained in relation to standpipe/hydrant usage:

Recycled water standpipe permit

Hydrant permit.
Each permit and the associated usage of water from either standpipe or hydrant attracts fees as
outlined in Table 3-1.
Late / missed appointment fee will be charged when a previously arranged appointment (to
within 30 minutes) is not kept by the customer. Appointments can relate to backflow prevention
inspection, permit compliance or equipment investigations.
On occasions, customers can be issued with a key to access standpipes upon application. If a
customer requests an additional key a bond is applied per key.
Table 3-1
‘Recycled water standpipe permit’ and ‘Hydrant permit’ fees
Item
Unit
Price
Permit application

Application fee
$ per application
218.00

Additional vehicle fee
$ per vehicle
34.65
Usage

Potable water
$ per kL
2.6621

Recycled water
$ per kL
2.3051
Non-compliant log report
$ per month
67.25
Late / missed appointment
$ per appointment
70.50
Key bond
$ per key
50.00
Document IRD-214
Rev 3
Page 23
City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Conditions relating to each of the Recycled water standpipe permit and the Hydrant permit are
outlined below.
3.1.1
Recycled water standpipe permit
A customer who wishes to draw water from a recycled water standpipe in City West Water’s
service area must obtain a Recycled water standpipe permit.
Before being issued with a permit, the customer must complete the relevant application and
must sign an agreement accompanied by a list of extraction conditions. Where the applicant
also holds a Hydrant permit (see section 3.1.2 of this handbook), backflow prevention
certification must be provided. Once the Recycled water standpipe permit is approved the
applicant will be issued with written notification of a permit number and a City West Water
approved sticker issued for display on the vehicle. At each visit to the standpipe the permit
holder is required to enter the requested volume of recycled water into the secured existing key
pad controls for billing purposes.
3.1.2
Hydrant permit
A customer who wishes to draw water from a potable standpipe, or a potable / recycled water
hydrant in City West Water’s licence area must obtain a Hydrant permit. This permit entitles the
holder to draw water from hydrants for a nominated period. The permit holder must record, and
provide on request, actual usage obtained from the hydrants for billing purposes. Once the
permit is approved the applicant will be issued with written notification of a permit number and a
City West Water approved sticker issued for display on the relevant vehicle. Backflow
requirements must be met.
3.2
Automated fill usage permit
When requested by City West Water a customer, who wishes to frequently draw large volumes
of water from a hydrant must obtain an Automated fill usage permit which may require to have a
device installed in the vehicle which monitors usage and location of fills. Requirements in
respect of the Hydrant permit outlined in section 3.1.2 of this handbook are also applicable to
the Automated fill usage permit.
Table 3-2
Automated fill usage permit fees
Item
Unit
Application fee
$ per application
Administration service fee
$ per fill
8.55
Supply usage charge
$ per kL
2.6621
Late / missed appointment
$ per appointment
262.50
Document IRD-214
Rev 3
Price
218.00
Page 24
City West Water
4
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Land and property development services
In the process of creating new subdivisions for residential and business use, land developers
are required to construct water supply and sewerage reticulation systems to set standards and
then vest these assets, at no cost, to City West Water.
The cost of extending and upgrading the water supply and sewerage networks to serve new
developments, redevelopments, and extensions is met by City West Water. City West Water
levies ‘per lot’ contributions on developers or it may require a developer to meet the ‘broughtforward’ costs for an out-of-sequence development. A deposit may also be required.
4.1
Development works application offer and acceptance
A development works application applies when an extension of City West Water's reticulated
water, recycled water or sewerage mains is required to service a property. There are two types
of offer that apply:

‘works offer’ relating to a development where assets are being constructed that will
be vested in City West Water – typically an extension of reticulation systems

‘non-works offer’ relating to plumbing applications and building plans – typically
where no substantive works are required other than a simple connection to an
existing City West Water asset.
Offer and acceptance fees cover the costs of City West Water staff to process development
works application – specifically:

offer fees cover costs associated with processing an application and generating
development deed/conditions of offer

acceptance fees apply when the applicant accepts the development deed/conditions
and cover staff costs associated with the subsequent developments works.
Table 4-1
Development works application offer fees
Item
Unit
Price
Works offers

1-10 lots
$ per offer
1,127.40

> 10 lots
$ per offer
2,234.95
$ per offer
309.75
Non-works offers
Table 4-2
Development works application acceptance fees
Item
Unit
1-10 lots
$ per acceptance
2,580.30
> 10 lots
$ per acceptance
4,261.45
Document IRD-214
Rev 3
Price
Page 25
City West Water
4.2
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
New customer contributions
City West Water levies a new customer contributions when new connections are made to the
corporation’s water, sewerage and recycled water networks. These contributions support the
cost of assets required to service development.
New customer contributions – residential and subdivisional developments
4.2.1
Standard residential water and sewer new customer contribution fees apply throughout City
West Water’s service area for all residential developments and non-residential subdivisions.
Zonal and lot size-based recycled water new customer contribution fees apply in City West
Water’s urban growth zones (refer to Figure 4-1, p27, and Figure 4-2, p28).
The new customer contributions are charged on a ‘per lot’ basis where a lot is defined as an
area within the development that is separately titled or is, or can be, individually metered for
water or recycled water purposes. Standard new customer contributions are now raised in
respect of each lot with a single 20mm water meter. If a larger meter or multiple meters are
required, additional new customer contribution charges will apply.
Table 4-3
New customer contributions – residential and subdivisional developments
Item
Unit
Price
Water and sewer services

Water - all zones, all lot sizes
$ per lot
668.15

Sewer - all zones, all lot sizes
$ per lot
668.15
o Lot size <450 sq. m
$ per lot
1,871.20
o Lot size ≥ 450 sq. m
$ per lot
2,299.35
o Lot size <450 sq. m
$ per lot
1,871.20
o Lot size ≥ 450 sq. m
$ per lot
2,513.20
Recycled Water Zones


West Werribee Zone and Greek Hill Zone
Holden Zone
Document IRD-214
Rev 3
Page 26
City West Water
Figure 4-1
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
New Customer Contribution Zones
Document IRD-214
Rev 3
Page 27
City West Water
Figure 4-2
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
New Customer Contribution Zones Detail
Document IRD-214
Rev 3
Page 28
City West Water
4.2.2
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
New customer contributions for non-residential high demand developments
In order to reflect the higher demand placed on City West Water’s networks by single lot
commercial and industrial developments, the new customer contributions fee will be converted
to equivalent standard 20mm residential connections.
New customer contribution fees for water and recycled water services will be based on the
meter size required for the development. Table 4-4 sets out the ratios applicable for each meter
size relative to a 20mm meter standard to which the standard fees apply.
Table 4-4
Ratios applicable for each meter size relative to a 20mm meter standard
Equivalent
residential
connections
Meter size
20mm
1.0
25mm
2.0
32mm
3.0
40mm
6.0
50mm
10.0
80mm
40.0
100mm
70.0
The equivalent residential connection shown in Table 4-4 above represents the multiplier
relative to a standard residential lot (20mm connection) and the calculation will be based on the
New Customer Contribution Zone (refer to Figure 4-1, p27, and Figure 4-2, p28) and size of the
original lot. The equivalent residential connection ratio for meter sizes up to 40mm is fixed. For
meter sizes greater than 50mm, the ratio may vary based on the capacity of the meter to be
used.
For sewer new customer contribution fees the equivalent residential connection calculation will
be based on the number of plumbing fixture units contained within the development.
For the purposes of the calculation, 25 plumbing fixture units is equivalent to a single lot. The
fixture unit rating for each plumbing fixture is set out in Table 6.1 of AS/NZS 3500.2.2:1996.
(National Plumbing and Drainage Code).
4.3
Deposits for connections to the water and sewerage system
A developer’s contractor under the supervision of City West Water generally carries out
connections of new water mains to existing mains. A connection deposit is levied to cover the
costs incurred by City West Water in shutting down the main, notifying property owners,
supervision of the connection and flushing and recharging the main.
A connection deposit is charged per connection required as shown in table 4.3 below. At the
completion of the works the final amount required to be paid is adjusted based on the actual
costs incurred by City West Water in carrying out the above work.
Document IRD-214
Rev 3
Page 29
City West Water
Table 4-5
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Water supply connection deposit
Item
Unit
Price
Residential land
$ per connection
350.00
Commercial / industrial land
$ per connection
500.00
Where City West Water carries out the connection to water supply, all fees are calculated at
cost plus a contribution to overhead and charged to the developer (see section 7.1 Chargeable
works overheads).
Connection of new sewer mains to existing mains does not incur a connection fee. However, for
existing mains up to 300mm in diameter, connection must be carried out by contractors
approved by City West Water. Where City West Water carries out the connection, all fees are
calculated at cost and charged to the developer (see section 7.1, Chargeable works
overheads).
Document IRD-214
Rev 3
Page 30
City West Water
5
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Building alteration, new connection and metering
services
City West Water provides a range of services in the area of plumbing, new connections to its
assets and metering. Many of these services involve customers requiring City West Water’s
consent to undertake certain activities that may have an effect on the water or sewerage
systems.
5.1
Plumbing applications
Before undertaking any plumbing works a property owner must obtain City West Water’s
consent. Building plans must be submitted with the application where external building works
are involved (i.e. new building or extension) if requested by City West Water.
When sewerage consents are issued customers are provided with a property service plan,
which must be updated by the Licensed Plumber responsible for the work and, once the work is
complete, returned to City West Water’s agent, Casey Inspection Service (contact details
below):
Casey Inspection Service
4 Florence Street
Burwood Vic 3125
Toll free:
Phone:
Fax:
Email:
Table 5-1
1800 627 173
03 9835 5555
03 9835 5505
plans@cis1.com.au
Plumbing application and assessment fees
Item
Unit
Price
Water and/or sewerage plumbing application
$ per application
82.50
Water and/or sewerage complex assessment
$ per application
368.85
Once a plumbing application has been lodged and entered into CWW system, no refund is
applicable for the application fee.
For developments that require an assessment, new sewer connection and/or preparation of an
offer, an assessment fee is added to the application fee. Refund of assessment fees associated
with a withdrawn application will only be considered if no assessment has been undertaken.
5.2
Property services plans
Property service plans may include a record of the approximate location of sanitary drains within
a property’s boundaries, connection point to the sewerage system and the fixtures connected to
the sewerage system (e.g. basins, toilets and baths). These plans are stored on a digital
imaging system and are made available to customers through City West Water’s agent, Casey
Inspection Service (contact details noted in section 5.1, above).
Document IRD-214
Rev 3
Page 31
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Table 5-2
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Property services plan fees
Item
Unit
Price
Property service plan
$ per plan
28.85
5.3
Asset plots and sewer details
Developers, consultants and property owners often request a plot showing the location of City
West Water’s assets relative to a particular parcel of land. This is known as an ‘asset plot’. As
an additional service, City West Water will calculate and include on the plot: size, depth and
offset details for sewerage assets, referred to as ‘sewer details’.
Table 5-3
Asset plots and sewer details fees
Item
Unit
Price
Asset plots
$ per application
36.75
Sewer detail
$ per calculation
50.40
Once application for asset plot and/or sewer detail has been lodged and entered into CWW
system, no refund is applicable.
5.4
Build over easement application
Under the Water Act 1989, a person must seek City West Water’s consent before causing or
permitting any of the following:

any structure to be built or any filling to be placed on land over which City West
Water has an easement or an easement exists for water supply, sewerage or
drainage purposes

any structure to be built or any filling to be placed within 1 metre laterally of any of
City West Water’s works, including structures above or below ground

any soil, rock or other matter that supports, protects or covers any of City West
Water’s works to be removed.
A fee is charged for the administrative time spent in assessing whether an approval will be
granted, and under what conditions. An additional fee may be applied when customers amend
their proposal and/or building/engineering plans thus requiring extra administrative work by City
West Water to assess the customer’s build over easement application.
Document IRD-214
Rev 3
Page 32
City West Water
Table 5-4
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Build-over easement application fees
Item
Unit
Price
Build over easement application
$ per application
233.35
Assessment of amended building/engineering
plans
$ per assessment
70.50
To assist in assessing whether an approval will be granted and on what conditions, City West
Water may be required to conduct CCTV monitoring and where necessary sewer re-lining
works.
Table 5-5
CCTV and sewer relining service fees
Item
Unit
Price
Sewer CCTV (up to and including 225mm
sewer)
$ per sewer length
(manhole to manhole)
458.50
Sewer re-lining

100mm diameter
$ per metre
127.00

150mm diameter
$ per metre
127.00

225mm diameter
$ per metre
173.00

300mm diameter
$ per metre
215.50
5.5
Pressure and flow information
In designing fire protection systems for new buildings, councils and hydraulic consultants seek
confirmation from City West Water of the pressures and free flows available from the water
supply system for a particular property.
Table 5-6
Pressure/flow information service fees
Item
Unit
Pressure flow information - urgent
$ per information request
552.60
Pressure flow information - standard
$ per information request
258.45
5.6
Price
New connections
City West Water must permit a property to connect to the water supply or sewerage systems
once an owner or occupier requests connection by notice. However, the owner must agree to
meet the cost of making that connection.
Connection costs are different for water supply and sewerage. For water supply, costs include:

the connection to the water main itself (referred as a ‘tapping’ for small service
connections, or ‘tee insertions’ for large service connections)
Document IRD-214
Rev 3
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Issue date: 01/10/2015

removal of redundant connections (referred to as ‘plugging’ for small service
connections, or ‘tee removals’ for large service connections)

provision of a City West Water approved meter

meter assembly (where applicable)

meter delivery and/or meter installation.
New tappings / tees, or removal of tappings / pluggings / tees are undertaken by City West
Water’s nominated contractor. City West Water will also install all new 20mm and 25mm water
meters as well as meter assemblies on all new dry tapping connections ( connection exists laid
by developer). Missed appointment fees may apply if prearranged works do not go ahead as
per agreement.
5.6.1
Technical advice / assessment and compliance audits
City West Water may conduct technical assessments or a compliance audit for connections
including but not limited to works associated with City West Water meters or building over
easements. Technical assessment could also include surveying costs applicable when a
customer requests City West Water to validate asset information provided. If, post survey, the
initial asset information provided by City West Water is found to be accurate, this fee will be
charged.
City West Water will inspect all new water connections greater than or equal to 80mm and may,
at its discretion, inspect water connections less than 80mm and any sewer connection. Where a
compliance inspection is required due to a plumber’s work originally being deemed ‘noncompliant’, City West Water can charge another compliance audit fee to cover all costs
associated with the reinspection. Fees must be paid prior to the reinspection being carried out.
Table 5-7
5.6.2
Technical advice / assessments and compliance audit fees
Item
Unit
Price
Technical advice / assessment / asset survey
$ per hour
70.50
Compliance audits
$ per inspection
70.50
Wasted inspection / installation visits and missed appointments
A wasted visit or missed appointment fee may be charged where a prearranged appointment is
not kept or is cancelled with less than 24 hours’ notice. The fee may also be charged where
upon arrival at the site, either City West Water or its contractor determines that the site is not
ready for work to proceed or is otherwise non-compliant with City West Water conditions of
connection.
Document IRD-214
Rev 3
Page 34
City West Water
Table 5-8
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Wasted inspection / installation visits and missed appointments
Item
Unit
Price
Appointments not kept or not ready to proceed

20-50mm tapping
$ per appointment
120.50

≥ 80mm tapping
$ per appointment
190.00
Wasted inspection / installation visits and
missed appointments – plumbing & connections
$ per appointment
70.50
Wasted / missed replacement appointments –
remote meters
$ per appointment
53.05
5.6.3
Water supply
Fees for insertion, removal or other activity associated with connections to the water supply
system are as follows.
Table 5-9
Tapping/tee insertion fees (work on water main)
Item
Unit
20mm - main < 63mm
$ per insertion
At cost
20mm - main 63mm to 150mm
$ per insertion
202.95
20mm - main above 150mm
$ per insertion
At cost
25mm - main up to 150mm
$ per insertion
240.35
25mm - main above 150mm
$ per insertion
At cost
≥ 32mm - all main sizes
$ per insertion
At cost
Table 5-10
Price
Pluggings / tee removal fees (work on water main)
Item
Unit
Price
20mm - all main sizes
$ per removal
26.75
25mm - all main sizes
$ per removal
26.75
32mm - all main sizes
$ per removal
35.65
40mm - all main sizes
$ per removal
35.65
50mm - all main sizes
$ per removal
35.65
≥ 80mm
$ per removal
At cost
Document IRD-214
Rev 3
Page 35
City West Water
Table 5-11
5.6.4
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Other work on water main
Item
Unit
Price
Excavation work to expose the water main
$ per job
At cost
Tappings / tee insertions on mild steel mains
(including welding)
$ per job
At cost
Welding costs (tappings / tee insertions )
$ per job
At cost
Sewerage system
As making new connections to the sewerage system generally involves less risk, City West
Water has an approved list of contractors customers can use to install new connection branches
or to remove redundant services. Customers are free to choose any contractor from the
approved list and make payment for the work direct to their selected contractor. The list of
contractors will be mailed when an application is approved.
5.6.5
Meter connection
As a condition of connecting to the water supply system (including recycled water where
available), a water meter supplied by City West Water must measure the supply of water to a
property. Fees for meter connection include installation and/or delivery.
Document IRD-214
Rev 3
Page 36
City West Water
Table 5-12
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Meter connection fees
Item
Unit
Price
Meter type and size:

20mm potable meter
$ per meter
181.45

20mm recycled meter
$ per meter
181.45

25mm potable meter
$ per meter
282.30

25mm recycled meter
$ per meter
310.00

32mm potable and recycled meter
$ per meter
952.70

40mm potable and recycled meter
$ per meter
1332.10

50mm potable and recycled meter
$ per meter
At cost

≥ 80mm potable and recycled meter
(including magflow meter)
$ per meter
At cost
Remote meter devices:
*

New 20mm meter with remote device and
installation
$ per device
390.25

New 25mm meter with remote device and
installation
$ per device
494.85

Replacement of existing 20mm meter with
remote read meter
$ per device
247.70

Replacement of existing 25mm meter with
remote read meter
$ per device
375.65

Remote meter device plus installation on
existing ≥ 32mm meter
$ per device
345.85

Automated meter infrastructure (AMI)*
$ per device
At cost
AMI systems required for all multi storey apartment buildings 5 levels with 30 apartments or more.
NOTE: 20mm – 25mm water meters are installed by City West Water. For 32mm and greater sized
water meters, private plumbers install the water meters in accordance with City West Water’s
requirements and guidelines.
5.6.6
Meter assembly for a dry tapping
Meter assembly fees (Table 5-13) cover the costs of City West Water providing a water supply
to a property by installing a meter assembly (excluding water meter) for those properties that
have a service pipe already located within the title boundary (dry tapping). Water meter costs
are included in Table 5-12.
Table 5-13
Meter assembly fees
Item
Unit
Potable water meter assembly (20mm and
25mm) excluding pressure valves
$ per assembly
281.95
Recycled water meter assembly (20mm and
25mm) excluding pressure valves
$ per assembly
281.95
Document IRD-214
Rev 3
Price
Page 37
City West Water
5.6.7
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Replacement of missing meters
As a condition of connecting to the water supply system, a water meter supplied by City West
Water must measure the supply of water to a property. Where City West Water determines that,
according to its records, a property is connected but lacks a meter, a new meter will be supplied
and installed at the property owner’s cost. In situations where a water meter is no longer
required, a customer is to apply and pay for the redundant service to be removed. See Table
5-10 Pluggings / tee removal fees (work on water main) for the actual work on the water main. If
City West Water is required to carry out excavation work to expose the water main, these costs
will need to be included.
Table 5-14
Missing meter replacement fees
Item
Unit
Price
Missing 20mm water meter (supply and install,
excluding delivery and connection charges )
$ per missing meter
70.35
Missing ≥25mm water meter (supply and install,
excluding delivery and connection charges )
$ per missing meter
At cost
5.6.8
Anti-theft devices
At its discretion, City West Water may require the installation of an anti-theft device on new or
existing water meters.
Table 5-15
Anti-theft device fees
Item
Unit
Price
Anti-theft device on 20mm water meter
$ per device
18.10
Anti-theft device on 25mm – 150mm water
meter
$ per device
At cost
5.6.9
Locked box installation/replacement
City West Water may install or replace locked boxes on meters for recycled water.
Table 5-16
Locked box installation/replacement fees
Item
Unit
Locked box replacement
$ per locked box
5.6.10
Price
159.25
Reticulation extension design service
The owner of a development requiring water and sewerage reticulation extensions engages a
consultant for the design, construction and survey of reticulation.
Document IRD-214
Rev 3
Page 38
City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
City West Water provides design for small water main and sewerage extensions. Design costs
are based on the estimated time involved when this service cannot be reasonably provided by
consultants.
Table 5-17
Reticulation extension design service fees
Personnel involved
Unit
Principal Design Engineer
$ per hour
183.70
incl. GST
Senior Design Engineer
$ per hour
147.95
incl. GST
Senior Design Officer
$ per hour
147.95
incl. GST
Senior Draftsperson
$ per hour
134.75
incl. GST
Design Engineer
$ per hour
125.95
incl. GST
Design Officer
$ per hour
121.55
incl. GST
Senior Surveyor
$ per hour
160.60
incl. GST
Survey Assistant
$ per hour
110.55
incl. GST
Construction Auditing Supervision
$ per hour
134.75
incl. GST
Construction Auditor
$ per hour
121.55
incl. GST
5.6.11
Price
Single/double check detectors
A single or double check detector is placed on a fire service to detect any non-fire-related use.
The fees are charged to meet the initial costs of providing the check detector device upon
request.
Table 5-18
Single check connection fees
Item
Unit
80mm x 25mm
$ per connection
1,396.15
100mm x 25mm
$ per connection
1,171.65
150mm x 25mm
$ per connection
1,766.85
200mm x 25mm
$ per connection
3,483.85
Table 5-19
Price
Double check connection fees
Item
Unit
80mm x 25mm
$ per connection
1,756.85
100mm x 25mm
$ per connection
2,043.85
150mm x 25mm
$ per connection
2,795.85
200mm x 25mm
$ per connection
5,446.85
Document IRD-214
Rev 3
Price
Page 39
City West Water
5.6.12
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Backflow assessment and testing
Backflow assessment
Upon request a backflow risk assessment can be conducted on a particular site. Once the
assessment is completed by City West Water or its contractor the property owner will be
provided a copy of the assessment/report.
Backflow test
Upon request a backflow test is conducted on an existing backflow device(s) on site. Once the
backflow test is completed by the contractor a copy of the test report(s) must be provided to City
West Water and the property owner.
Table 5-20
5.7
Backflow assessment and testing fees
Item
Unit
Price
Backflow assessment
$ per hour
77.55
Back flow testing
$ per device
129.00
incl. GST
Inspection requested before City West Water consent issued
(test prior)
This fee may be applied when, prior to City West Water giving its consent to connect, a
customer requires a drainage inspection on a development. This inspection will not include
connection to City West Water’s assets and is issued solely at City West Waters discretion. The
inspection will be mandatory and will be carried out by the Victorian Building Authority (VBA), at
a mutually acceptable time.
Table 5-21
5.8
Drainage inspection (prior to consent issued) fees
Item
Unit
Inspection required prior to consent
$ per inspection
Price
112.00
Recycled water inspections
City West Water requires that the internal plumbing of all residential recycled water properties is
inspected by its nominated contractor. This inspection ensures that, at time of development,
there is no cross connection between potable water pipes and recycled water pipes.
City West Water may require that the internal plumbing on new non-residential developments
be audited by its nominated contractor in addition to the inspections the developer/owner/builder
will need to arrange under the pre-agreed Environment Improvement Plan.
Document IRD-214
Rev 3
Page 40
City West Water
Table 5-22
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Recycled water connection inspection fees
Item
Unit
Price
Recycled water connection inspection
5.9

Residential
$ per inspection
234.50

Non-residential
$ per inspection
278.00
Recycled water bypass connector
A recycled water bypass connector is a fitting used during the construction of a building to
pressurise the internal privately owned water system via a connection between the potable and
recycled taps. This fitting is removed prior to the mandatory plumbing inspections.
Table 5-23
Recycled water bypass connector fees
Item
Unit
Price
Recycled water bypass connector
$ per connection
38.50
Document IRD-214
Rev 3
Page 41
City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
6
Information and account administration services
6.1
Information statements
Information statements are prescribed under the Water Act 1989.
Under s32 (2)(b) of the Sale of Land Act 1962, vendors of property in City West Water’s service
area are required to provide potential purchasers with an information statement from City West
Water prior to contract signing. All property-based fees billed by City West Water are included
on the information statement. The statement details any encumbrance affecting the land
(excluding those shown on land titles), works required to be carried out, matters outstanding
and any relevant price or fee.
Fees for provision of statements are as follows. Please note that City West Water offers an
express service. For those customers wishing to access electronic statements please go to City
West Water's 'Online Services' webpage.
Table 6-1
Provision of information statements fees
Item
Unit
Price
Information statement - electronic
$ per statement
17.15
Information statement - standard
$ per statement
26.95
Information statement - urgent
$ per statement
49.65
6.2
Special meter reading
In accordance with City West Water’s Customer Charter, City West Water will read your water
meter on a regular basis and according to City West Water’s meter reading schedule. Requests
for an unscheduled or ‘special’ meter reading will incur a fee.
Table 6-2
6.3
Special meter reading fees
Item
Unit
Price
Special meter read fee
$ per read
20.25
Removing and testing a water meter
If a customer disputes the accuracy of a water meter reading, the meter may be removed and
tested. A fee is imposed to contribute to the cost of removing, replacing and testing the meter. If
the meter is found to be reading with an upwards bias of more than 4 per cent this fee will be
refunded to the customer, the meter replaced and a refund or credit issued for the amount
overcharged.
Document IRD-214
Rev 3
Page 42
City West Water
Table 6-3
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Removing and testing a water meter fees
Item
Unit
20mm meter
$ per removal / test
177.75
25mm meter
$ per removal / test
214.25
32mm meter
$ per removal / test
421.30
40mm meter
$ per removal / test
459.35
50mm meter
$ per removal / test
At cost
80mm meter
$ per removal / test
At cost
100mm meter
$ per removal / test
At cost
150mm meter
$ per removal / test
At cost
6.4
Price
Restricting or restoring a water supply
Under s144 of the Water Act 1989, City West Water can restrict a customer’s water supply for
non-payment of any money due to City West Water as well as for breaches of water restrictions,
misuse of water, failure to grant access and improper plumbing. The Water Act 1989 also
provides that a fee may be imposed for subsequently removing a restriction device.
City West Water can also restrict a customer’s water supply for repeated violations of
permanent water saving rules and water restrictions.
Water restrictive devices can either be of the ‘silver box’ type (effectively locking the stop tap) or
the ‘disc meter’ type (which limits the water flow through a meter).
Restrictions at or near the main are only carried out where restrictive devices have been
tampered with or meters are not installed.
Water supply is not restricted where customers can demonstrate that they are facing financial
hardship and are prepared to negotiate a payment plan with City West Water. Customers are
encouraged to contact City West Water if in payment difficulty.
Table 6-4
6.5
Removal of a restriction device fees
Item
Unit
Price
Removal of restriction device ... at water meter
$ per removal
167.75
Removal of restriction device ... at water main
$ per removal
At cost
Bill reprinting
In accordance with City West Water’s Customer Charter, City West Water will send regular
statements to customers at a nominated email or street address. Customer requests to reprint
and post current and prior bills will incur a fee.
When a customer requests a reprint of a list account, the fee applies to each account on the list.
Document IRD-214
Rev 3
Page 43
City West Water
Table 6-5
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Reprint of customer bill fees
Item
Unit
Price
Re-print of regular (paper) bill
$ per bill
4.40
6.6
incl. GST
Freedom of information request
City West Water is subject to the Freedom of Information Act 1982. Each application for
information attracts a fee. Applications must identify clearly the documents required. Additional
fees may be applied where substantial photocopying or other media is needed to complete the
relevant request.
Table 6-6
Freedom of information request fees
Item
Unit
Price
Freedom of Information request
$ per request
27.20
Search time, supervision and copying of
documents
$ per request
20.40
General enquiries relating to Freedom of Information may be made by contacting the Freedom
of Information Officer on (03) 9313 8320.
Requests for access to City West Water documents under the Freedom of Information Act 1982
may be made in writing to:
Freedom of Information Officer
City West Water
Locked Bag 350
Sunshine VIC 3020
6.7
Tender documents
City West Water issues a large number of tenders for construction and other projects. To
encourage potential tenderers to request only those documents that they actually need, there is
a scheduled fee for tender documents.
Table 6-7
Tender document fees
Item
Unit
Price
General documents
$ per
document set
55.00
Document IRD-214
Rev 3
incl. GST
Page 44
City West Water
7
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Chargeable works
Chargeable works are those works that can only be carried out by City West Water’s
maintenance contractor/partner due to either the specialist skills required or the high risks to
City West Water’s assets associated with the work.
The most common examples of chargeable works and services are maintenance of Local
Government owned fire hydrants, repair of assets following damage and alterations to assets at
the request of third parties.
7.1
Chargeable works overheads
Chargeable works fees are charged to the customer at cost plus an overhead to contribute to
the recovery of the administrative costs associated with the maintenance contractor/partner.
Table 7-1
Loading (overhead) applied to chargeable works
Unit
Price /
loading
Chargeable works & services
overhead rates as
appropriate
At cost
Works performed by subcontractors
% loading to
labour costs
38
Works performed by maintenance
contractor/partner
% loading to
labour costs
51
Item
*
GST may
apply *
See Note on application of GST, page viii.
NOTE: The loading applied to labour cost listed above only relate to the labour component of the works
carried out. All others items such as materials, plant and road opening costs will be exclusive of the
overhead rate.
7.2
Incident support charge-out rates
In some circumstances City West Water personnel are involved in the management of major
chargeable works or incidents that are carried out by City West Water’s maintenance
contractor/partner or subcontractors.
The following rates are based on the estimated time City West Water personnel are involved
with major chargeable works or incidents:
Document IRD-214
Rev 3
Page 45
City West Water
Table 7-2
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
Incident support charge-out rates
Personnel involved
Unit
Manager / Senior Engineer
$ per hour
200.20
incl. GST
Engineering Support
$ per hour
158.95
incl. GST
Technical / Administrative Support
$ per hour
141.35
incl. GST
Document IRD-214
Rev 3
Price
Page 46
City West Water
2015-16 pricing handbook
QES Management System
Issue date: 01/10/2015
City West Water
1 McNab Avenue
Footscray VIC 3011
Locked Bag 350 DX 30311
Sunshine VIC 3020 Australia
T 03 9313 8422 F 03 9313 8417
E enquiries@citywestwater.com.au
citywestwater.com.au
Document IRD-214
Rev 3
Page 47