CONTENTS pg no. A. B. GENERAL INFORMATION 1 Welcome …………………………………………..………………. 2 School of Engineering and Science ………..…………………….. 3 Academic Programs …………………………..…………………… 4 School Organizational Chart ……………………………………... 5 Service Agreement ………………………………………………… PROCESS AND PROCEDURES 1 School Operational Chart ………………………………………… 2 School Reporting Chart …………………………………………… 3 4 School Information Flow Chart …………………………………. Appointment of Head of Department ………………………….. 5 Budgeting Process …………………………………………………. Flow Chart of Budgeting Process 6 Purchase Requisition Process ……………………………………… Flow Chart of Requisition Process Flow Chart of Software Requisition Process 7 Field Trip …………………………………………………………… Flow Chart of Field Trip Process 8 Official Business Travel ……………………………………………. Flow Chart of Travel Request/Academic Visit Procedures Flow Chart of Academic Visit Procedures II 9 10 C. Academic Visits …………………………………………………….. EAC Accreditation …………………………………………………. 11 Unit Review ………………………………………………………… 12 Room Allocation …………………………………………………… SCHOOL COMMITTEES 1 Establishing of School Committee ………………………………… 2 Appointment of Committee Chair……………………………….. 3 Research and Development Committee …………………………. R&D TOR R&D Conference Attendance 4 Teaching and Learning Committee ……………………………….. T&L TOR 5 Industrial Relation Committee ……………………………………. Industrial Relation TOR Industrial Placement 6 Occupational Health and Safety (Lab) Committee ………………. OHS TOR Lab Safety Procedure Maintenance Procedure for Lab Equipment 7 Student and Staff Consultative Committee ……………………….. SSC TOR 8 Resource and Physical Development Committee ……………….. RPD TOR 9 Student Recruitment Committee SRC TOR D. SCHOOL ACTIVITIES 1 Industrial Advisory Panel Establishment…………………………. 2 First Aid Course …………………………………………………… A. GENERAL INFORMATION WELCOME To all the new staff I would like to extend a warm welcome to the School of Engineering and Science. This SOP booklet was put together to serve as a guide, especially, for new staff on the school operational processes. It highlights the school’s organization and operational charts, the service agreement for academic co-operation with Perth and the standard procedures that underpin the various school activities and operational processes. 1.0 SCHOOL OF ENGINEERING AND SCIENCE It consists of four Departments of Engineering, namely, Chemical, Mechanical, Civil and Construction, Electrical and Communication Engineering and Computing, and a Department of Science and Math. Over the last 7 years, our staff strength has grown to over fifty and our student population has breached the 800 mark. 2.0 ACADEMIC PROGRAMS All our Engineering programs received both international and national recognition from the various engineering accreditation Boards, including, EAust, IChemE and EAC, Malaysia. Similarly, our Bachelor of Technology gained accreditation from EAust and our Computing Science program also received recognition and accreditation from the Australian Computing Society. For this reason, School of Engineering and Science is reputed for its international recognition in our engineering programs and they have become the student’s choice in this region. Our new Applied Geology program has entered its year two and will see its first cohort of graduates in 2009 3.0 4.0 SCHOOL ORGANIZATIONAL CHART Assoc. Prof. Chua Han Bing Director Jacqueline N Martin Administrative Assistant A/P Dr. Andrew Whyte Head, Dept. of Civil & Construction Engineering A/P Dr. Yudi Samyudia Head, Department of Chemical Engineering Dora Cecelia Indin Admistrative Assistant Dr. Khaled Hossien Head, Department of Mechanical Engineering Waseem Ahmed Head, Department of Electrical, Communication Engineering & Computing A/P Dr. Eswaran Padmanabhan Head, Department of Science and Mathematics Dr. Kaniraj Shenbaga Associate Professor Dr. Chua Han Bing Associate Professor Dr. Alexander Gorin Associate Professor Dr. Zhuquan Zang Associate Professor Dr. Osama Twaiq Lecturer Dr. Lau Hieng Ho Senior Lecturer Dr. Abdul Ghani Senior Lecturer Dr. Raisul Islam Lecturer Dr. Nader Basoum Associate Professor Dr. Elisabeth Dominique Lecturer Dr. Ngu Ling Ngee Senior Lecturer Moola Mohan Reddy Lecturer Dr. Naing Oo Senior Lecturer Zeya Oo Senior Lecturer Dr. Veena Doshi Lecturer Cheng Chin Fook Lecturer Dr. Wong Kiing Ing Lecturer Rajalingam Sokkalingam Lecturer Freddie Panau Lecturer Rajamohan Ganesan Lecturer Dr. Ashutosh Kumar Lecturer Samson Philip Technical Officer Jobrun Nandong Lecturer Habib Johar Lecturer Dr. Hadi Hassan Lecturer Tan Yin Ling Lecturer Michael Ding Poh Hua Lab Technician Veeramani S Lecturer Dr. Tang Fu Ee Coordinator EFY Dr. Djwantoro Hardjito Senior Lecturer Dr. Jayakumar M Senior Lecturer Carrie Ho Lecturer P. Suresh Kumar Lecturer Nuri Elbasha Lecturer George Edmund Technical Officer Jeffrendy Zulendy Lab Technician Florence Wong Assoc. Lecturer Mohd. Amaluddin Lecturer Joanna Thayun Technical Officer Terence Tan Lecturer Helda Puyang Jau Lab Technician Kenneth Adan Lecturer Than Soe Senior Tech. Officer Rabi Habash Lecturer Suresh Reuben Technical Officer Tiong Teck Chai Lecturer Daniel Wong Technical Officer Gopal Lenin Lecturer Elda A. Jailani Technical Officer 5.0 SERVICE AGREEMENT 5.1 AGREEMENT FOR ACADEMIC COOPERATION This agreement is between the Division of Engineering, Science and Computing, Curtin University of Technology and Curtin Sarawak Malaysia. 5.2 RECITALS Curtin University of Technology (Curtin) and Curtin Sarawak Malaysia (CSM) have entered into a contract under which, in exchange for an agreed consideration, Division of Engineering, Science and Computing (ES&C) courses may be undertaken at the CSM Miri campus leading to the award of the corresponding Curtin degree. 5.2.1 CSM has agreed to provide the physical and human resources required to offer a pathway to each relevant degree that is equivalent to the pathway offered within ES&C, with equivalent learning outcomes for students; 5.2.2 CSM has agreed to provide appropriately qualified and experienced staff to present units; 5.2.3 ES&C has agreed to fully support CSM in the provision of courseware and procedures. 5.2.4 ES&C courses have an established place in the education market. ES&C and CSM have agreed that it is essential that these be delivered, and continue to be developed, to satisfy relevant educational accreditation requirements. In particular: ES&C and CSM have agreed that accreditation of Curtin engineering degrees by relevant accrediting bodies is an essential element of their value; Both parties acknowledge that Engineers Australia is the recognised accrediting body for engineering courses offered by Australian universities; In accrediting courses, Engineers Australia requires that all pathways for pursuing a course must meet its published standards. Thus, where ES&C and CSM offer the same course, in order for the course to be accredited at all, accreditation standards must be met at both locations; ES&C and CSM have agreed that both will maintain the standards required for accreditation of relevant courses by Engineers Australia; Both parties acknowledge that it is also necessary that CSM Engineering Courses meet Malaysian Government accreditation and professional requirements; Furthermore, ES&C and CSM have agreed that both will maintain the standards required for accreditation of the Chemical Engineering course by the Institution of Chemical Engineers. 5.3 DEFINITIONS 5.3.1 In this document the following definitions apply: CSM means Curtin Sarawak Malaysia CSM Lecturer means the lecturer responsible for delivering a particular unit at CSM Curtin means Curtin University of Technology ES&C means the Division of Engineering, Science and Computing within Curtin University of Technology Course Coordinator means the ES&C academic staff member designated to be responsible for a course by the organisational entity (e.g. Department) that owns the course Executive Dean means the Executive Dean of ES&C Head of Discipline refers to the CSM staff member responsible for the management of the particular engineering discipline at CSM HOD means Head of Department (ES&C) or Head of Discipline (CSM) PVC means Pro Vice-Chancellor CSM Unit Coordinator means the academic staff member designated to be responsible for a unit by the organisational entity (e.g. Department) that owns the relevant unit. 5.4 INTRODUCTION 5.4.1 The purpose of this document is to: Describe mutual expectations as to the level and manner of support provided by ES&C to CSM; Ensure consistency in standards of content, presentation and assessment of courses offered at both ES&C and CSM; Provide a guide to the operation of ES&C courses at CSM and to ensure Curtin’s quality management procedures are adhered to; and Encourage and facilitate collegial interaction between the staff of ES&C and CSM. 5.4.2 Curtin University’s policies and procedures will prevail unless modified by this document. 5.4.3 All academic activities at CSM are governed by the following policies and procedures: Quality Management Procedures http://www.policies.curtin.edu.au/documents/qlty_mgt_proc.doc Code of Ethical Practice in the Provision of Education to International Students by Australian Universities http://www.policies.curtin.edu.au/documents/code_provis_education_internat_studs_aus_unis.doc International Education Services Policy and Procedures for Annual Review of International Education Services http://policies.curtin.edu.au/documents/international_education_services.doc http://policies.curtin.edu.au/documents/annual_review.doc Teaching and Learning Policies and Procedures http://policies.curtin.edu.au/teaching_learning.html 5.4.4 5.5 It is the responsibility of all academic staff at both ES&C and at CSM to be familiar with the above policies. Although these policies will govern the operation of Curtin courses at CSM, certain specific modifications to the implementation of the above policies may be required to accommodate the different operating environment at CSM. RESPONSIBILITY AND COLLEGIAL INTERACTION 5.5.1 ES&C and CSM will each nominate a single appropriately qualified Liaison Officer who will be responsible for facilitating the exchange of scheduled information and materials between ES&C and CSM. The Liaison Officer at a particular campus is to act as a single point of contact for the other campus in pursuing its formal requests for information. It is not intended that Liaison Officers will be involved in, or necessarily be informed of, ad hoc and informal communications between ES&C and CSM staff. 5.5.2 Both ES&C and CSM will work cooperatively to monitor the delivery, assessment and performance of units undertaken at both campuses, and undertake moderation as required in order to ensure equivalence of standards. 5.5.3 The development of courseware and curriculum review will be undertaken in a collegial manner with input from relevant staff at both campuses. CSM staffs are invited to provide information regarding any variations, consistent with the overall objectives and outcomes of the Curtin courses that would help to ensure the curriculum is appropriate for CSM students. Any formal changes made will be approved through the normal Curtin processes and all intellectual property rights belong to Curtin University of Technology. 5.5.4 Equivalent pathways and equivalent learning outcomes will be provided, and the same standards of academic performance will be maintained on both campuses. The academic staff member responsible for teaching units at either campus may present the material in the way believed to be most effective for student learning in accordance with best practices for teaching and learning under the circumstances pertaining at that place and time. Unit Coordinators will ensure that students at both campuses are given equivalent advice and guidance about the unit and the way students’ performance will be assessed. 5.5.5 5.6 ES&C and CSM HODs will endeavour to ensure direct communication channels between academic staff at the two campuses are well established prior to commencement of teaching. COURSES 5.6.1 CSM will comply with ES&C course structures and other course requirements. 5.6.2 CSM will be granted representation on ES&C Course Committees, and other committees as appropriate. 5.7 STAFF SELECTION PANELS 5.7.1 5.8 QUALITY AUDITS 5.8.1 5.9 5.10 CSM will involve the relevant ES&C Bentley campus Head of Department in its selection processes for academic and senior technical appointments. Both CSM and ES&C will cooperate in carrying out any quality audits required by either party. ACADEMIC MISCONDUCT 5.9.1 CSM students are subject to the same procedures for dealing with academic misconduct including plagiarism as ES&C students. CSM staff, in conjunction with the Unit Coordinator, will conduct initial investigation and subsequent recommendation under the relevant policy. 5.9.2 Where the misconduct is brought to an ES&C disciplinary panel, the relevant Dean within ES&C will ensure that CSM staffs are appropriately involved in the decision-making process. MARKING AND MODERATION 5.10.1 Examination scripts are to be marked by the CSM staff member in Miri, using marking guides provided by the Unit Controller 5.10.2 For moderation purposes, CSM Lecturers will extract, after marking, two excellent, two average and two poor examples of students’ work, and arrange for them to be couriered to the Unit Coordinator at ES&C. However, if the unit is being run for the first time at CSM, or the staff member is new to the unit or has limited experience, five examples of each need to be couriered. This will occur progressively throughout the semester for assignments, laboratory reports, etc. that contributes more than 10% to the final grade, as well as for any tests or examinations held during the semester. It is essential that selected examination scripts be couriered from CSM to ES&C immediately upon completion of the examination marking for that particular unit. 5.10.3 Unit Coordinators will ensure that examination papers are moderated prior to any relevant Board of Examiners meeting and they will provide to the BOE information on the passing rates of local and International students at each campus, and overall. Evidence of difference in the learning environment, but without compromising maintenance of standards and compliance with course structures and requirements. In circumstances of concern the ES&C Unit Controller may recommend to the Dean of Teaching & Learning E&SC that the remarking of all papers is necessary. Moderation may involve adjustment of results at CSM taking into account 5.10.4 Immediately after the completion of moderation, the Unit Coordinator will send the relevant Miri lecturer a spreadsheet showing all raw and moderated marks, for both progressive and final assessment. In addition to ensuring maintenance of standards and compliance with course structures and requirements, another important purpose of the moderation is to provide feedback to the CSM Lecturer. Accordingly, the Unit Coordinator will also advise the CSM Lecturer of any changes to the approach to marking that should be borne in mind the next time the unit runs. 5.10.5 Following completion of overall moderation, the Unit Coordinator will advise the CSM Lecturer of any changes to the results and recommend any changes to the approach to future marking required to ensure consistency with ES&C practices. 5.10.6 All final results will be entered into Student One at the campus where they are marked. If there are changes to CSM marked units after moderation by ES&C, these will be re-entered by CSM following notification by ES&C. 5.11 PPLICATIONS TO GRADUATE 5.11.1 Applications to graduate must be forwarded to the relevant Department in ES&C. 5.11.2 The relevant HOD in ES&C has the authority to determine eligibility to graduate and the level of award. 5.12 ENROLMENTS 5.12.1 University calendar and prescribed dates will be adhered to. 5.12.2 CSM will enter all enrolments directly into Student One. 5.12.3 For initial entry into an ES&C course, CSM will apply enrolment standards that, while appropriate to the local matriculation system, match as nearly as is practicable entry standards applied in ES&C. 5.12.4 CSM will apply the rules set by ES&C and within Student One for recognition of prior learning (RPL). 5.12.5 CSM will maintain students’ academic records in Student One. 5.12.6 For continuing enrolment within a course, CSM will meet the same standards and requirements as are applied in ES&C. 5.13 UNIT RESPONSIBILITIES 5.13.1 The CSM HODs will contact the ES&C Liaison Officer at least three months prior to the start of semester to confirm the units that will be running at CSM and to ascertain whether any changes are planned or expected. 5.13.2 CSM will compile a list of all units taught at Miri, CSM Lecturers and other responsible academics, and will provide this list to ES&C four weeks prior to the start of semester. 5.13.3 ES&C will compile a list of the names of Course Coordinators and Unit Coordinators who are involved in units taught at CSM, and will provide this list to CSM four weeks prior to the start of semester. 5.13.4 ES&C will provide all unit outlines to CSM two weeks before the start of semester in which they are to be taught. 5.13.5 Unit outlines will comply with Curtin University and ES&C requirements. 5.14 COURSEWARE 5.14.1 The Unit Coordinator is responsible for the courseware content for the unit to be taught at CSM. Courseware refers to materials used for teaching units within a course, typically including: The unit outline Lecture material to be used by a Lecturer (notes, overheads, designs for physical items, etc.) Tutorial material to be used by a Lecturer (laboratory assignments, course software, etc.) Lists of text books, required laboratory resources and recommended reference material Assessment procedures and guidelines regarding the expected assessment standards 5.14.2 ES&C will provide complete courseware to CSM a minimum of two weeks prior to the commencement of each teaching semester; any changes to courseware will be provided to CSM immediately they become available to ES&C. 5.14.3 ES&C courseware made available to CSM may only be used on the CSM Miri campus, unless otherwise agreed in writing by the Executive Dean. 5.14.4 The main means of making course and unit information available to staff at CSM will be by uploading such information onto a server accessible to staff at CSM and ES&C. The Liaison Officer within ES&C will have sole authority for loading or removing content from this server, and will advise the Liaison Officer at CSM when content has been changed. The use of this server will replace, as far as possible, the e-mailing and posting of courseware to individual staff at CSM. Direct e-mailing should only be used for informal and routine matters. 5.15 TEACHING MATERIALS, TEXTBOOKS AND REFERENCES 5.15.1 ES&C will provide the official booklist to CSM by 31st October for First Semester and 30th April for Second Semester. 5.15.2 ES&C and CSM will abide by the official booklist that has been provided. 5.15.3 CSM may reproduce Curtin copyright publications with the approval of the Director, Commercial Services. It is CSM’s responsibility to ensure that it obtains the most up to date version of Curtin publications. 5.15.4 The availability of teaching materials for new units will be negotiated between the HODs from both campuses well in advance of the unit being taught. 5.15.5 CSM and ES&C agree that all materials and equipment required to teach a Unit will be available and ready for use before the start of the relevant semester. 5.15.6 CSM will ensure that it has adequate holdings of reference books and other written material required to support student learning in ES&C units. 5.16 ON-LINE MATERIALS AND SUPPORT 5.16.1 CSM will advise the ES&C Liaison Officer which CSM staff require access to Web CT courses, providing the following information: Name of CSM Lecturer (family name first); Email address of CSM Lecturer; Unit being taught; Name of the Unit Coordinator Staff ID number 5.17 PROGRESSIVE ASSESSMENT 5.17.1 Where progressive assessment includes tutorial questions or assignments, the questions and/or topics should be provided to the CSM Lecturer responsible at the beginning of the semester. 5.17.2 Where the progressive assessment takes the form of a test, the relevant Unit Coordinator within ES&C will send the paper to the CSM Lecturer to reach CSM at least seven days before the test is due to take place. All such papers shall be treated as confidential. 5.17.3 Where the CSM Lecturer will be marking a test or assignment, the Unit Coordinator shall provide marking criteria to the CSM lecturer. 5.17.4 Progressive assessment (eg. tests, assignments) will be marked by the CSM Lecturer and those contributing more than 10% to the final mark are subject to moderation following marking according to Clauses 9.2 and 9.3. 5.17.5 At the end of the final teaching week of a semester, the staff member at CSM will send all progressive assessment results (sorted alphabetically) and with the name and signature of the CSM staff member to the Unit Coordinator, with a copy to the HOD at ES&C. 5.17.6 Where possible, no formal assessments are to be scheduled on Sarawak Public Holidays. Curtin Sarawak will provide a list of Public Holidays to ES&C in October of the previous year for distribution to Unit Controllers. 5.18 APPEALS AGAINST ASSESSMENT 5.18.1 Where a Miri student queries a result, the CSM Lecturer will first try to resolve the issue informally. 5.18.2 If the student is not satisfied, Curtin’s official procedures for an appeal will apply. 5.19 EXAMINATIONS 5.19.1 Students at both ES&C and CSM will take the same examinations. 5.19.2 ES&C is responsible for setting examinations, following the procedures set out in Schedule A. 5.20 BOARDS OF EXAMINERS 5.20.1 The following meetings of Boards of Examiners (BOE) will occur for the Faculty of Engineering and Computing: Common first year Individual Department meetings (five) 5.20.2 Each BOE will be Chaired by the relevant Dean within ES&C, or a delegated individual. 5.20.3 Each BOE meeting will be conducted as a videoconference or teleconference following the procedures for Boards of Examiners as set out in Schedule B, attached. 5.21 DEFERRED EXAMINATIONS AND SUPPLEMENTARY ASSESSMENTS 5.21.1 Deferred examinations and Supplementary assessments will be awarded by the relevant Board of Examiners. 5.21.2 CSM students will take the same Deferred examinations and Supplementary assessments as ES&C students, at the same times. 5.21.3 The relevant Unit Coordinator within ES&C will send Deferred and Supplementary examination papers, which will be treated as confidential, to the CSM Lecturer to reach CSM at least seven days before the due date of the examination. 5.21.4 Deferred examinations and Supplementary assessments will be marked in CSM and will be subject to moderation, as described in Clauses 9.2 and 9.3. 5.21.5 The Unit Coordinator has the option to request all examinations be sent for moderation, and can amend the final results. 5.21.6 ES&C will promptly advise CSM the results of moderation of relevant deferred and supplementary examinations. CSM will enter the results into Student One and will be responsible for advising students enrolled in CSM of the results. 5.22 EXAMINATION SCRIPTS 5.22.1 ES&C will retain any CSM scripts that are moderated at ES&C until the expiry of the time limit for appeals against assessment. 5.22.2 Original scripts, including copies thereof, will not be distributed to students. 5.22.3 Examination scripts, or copies thereof, will be retained under the terms specified for the purpose of course accreditation. 5.23 STAFF VISITS 5.23.1 Staff visits, by staff from both campuses, will take place as required with the approval of the PVC CSM and relevant Dean within ES&C, and in consultation with the responsible staff at both campuses. Visits are focused on the development of strong communication and a collegial spirit between staff members, provision of staff development, and the maintenance of quality in order to ensure the effective delivery of Curtin courses. 5.23.2 The costs associated by visits will be met by the Campus requesting the visit, except as otherwise negotiated. 5.23.3 There are four categories of staff visits: academic, teaching, general staff and moderation visits, described below. 5.23.4 Academic Visits Academic visits by CSM staff to ES&C will be primarily for the purpose of staff development. Academic visits may be recommended by the Director of the School of Engineering and Science at CSM or requested by the ES&C Course Coordinator. Priority will be given to new staff, staff teaching units being offered for the first time at CSM, research active staff, and for attendance at staff development courses. Staff development visits will address issues raised by staff at either campus and may be requested by staff at either campus. The appropriate HOD at either campus will coordinate the visits. ES&C may request that a particular course be the focus of a quality assurance visit. A brief report will be prepared after each visit by the visiting academic, and copied to the relevant Dean within ES&C and the PVC CSM. 5.23.5 Teaching Visits Postgraduate teaching visits for ES&C staff teaching postgraduate courses at CSM will take place in accordance with procedures agreed between the two academic areas. Undergraduate teaching visits will be arranged only in unusual circumstances, for example, when staff resources in a particular area of expertise at one campus are available to meet a request to help remedy a corresponding deficiency at the other campus. 5.23.6 General Staff Visits General staff visits will be arranged between the two campuses when required to support technical and/or administrative functions. 5.23.7 Moderation Visits Moderation visits will occur as required in support of the examination and moderation procedures for each Division. 5.24 FUTURE COOPERATION 5.24.1 An ES&C - CSM Liaison Committee will be established to facilitate communication and cooperation and explore ways in which the relationship can be enhanced. 5.24.2 The ES&C - CSM Liaison Committee shall comprise: Pro Vice-Chancellor, CSM (Convenor) Executive Dean, ES&C (or nominee) Dean, Engineering and Computing ES&C Director, School of Engineering and Science CSM Divisional Administrator ES&C ES&C and CSM Liaison Officers 5.24.3 The Executive Dean ES&C and PVC Sarawak will review the agreement each semester and seek input from their respective area staff regarding the need for changes and previous compliance. Schedule A. Examinations 1. Examinations involving students at both campuses will be set in accordance with the principle that students should not be materially disadvantaged relative to others studying the same unit under different teaching staff as a consequence of the different teaching staff having significantly different prior knowledge of the nature of the examination. 2. For units involving CSM students, examinations should be set in collaboration with relevant CSM staff. Course coordinators are encouraged to appoint CSM Lecturers as Co-examiners, or at least involve them directly in the examination setting process. However, before each final examination paper is lodged with the Curtin Examinations Centre, sign-off must occur verifying that the paper has been sighted by the relevant teaching staff at CSM. 3. A process of secure viewing environment will be established at CSM whereby when the examination papers are received they will be held in a secure location and viewed by the CSM lecturer in the presence of Bentley/CSM liaison officer. No copies or notes will be taken. 4. Students at CSM will sit the same examinations as ES&C students at the same time, via centrally scheduled examinations for semesters 1 and 2. 5. CSM will follow Curtin’s Invigilation Guide. 6. For final examinations to be marked in Miri, Unit Coordinators will forward comprehensive marking guides to the CSM Lecturer to arrive no later than the date of the centrally scheduled examination. 7. CSM will upload all final results into Student One in accordance with dates set by the Curtin Examinations Office. Both CSM and ES&C will print a final copy of the results sheet prior to the relevant Board of Examiners’ meeting. Schedule B. Boards of Examiners 1. Boards of Examiners (BOE) for all Departments will follow the same procedures and will follow Curtin’s guidelines relating to student progression (Good Standing, Termination, Conditional status), supplementary assessment, deferred examinations, change of grade, etc, which will be made available to HODs at CSM prior to the examination period. 2. A single set of results sheets (available at ES&C and CSM) will be used by all staff at the BOE meetings. These will be printed by ES&C and CSM at least one day before the relevant BOE. For convenience, the CSM students will be presented as a separate and coherent group. 3. Global scaling of assigned grades shall be the first item of business of the BOE meetings. This step is aimed at bringing consistency to the marking process between units. This requires that the BOE be provided with the passing rates for each unit at each location, and overall, after moderation as described in Clauses 9.2 and 9.3. Each BOE will consider the entire cohort of students under its jurisdiction, that is, both ES&C and CSM students, not various components separately. 4. If there are significant discrepancies in marks between campuses attributable to special circumstances at one or more campuses, these will be considered after any global scaling has occurred. 5. After completion of steps 3 and 4 individual students’ circumstances will be considered. 6. When the BOE is conducted as a teleconference, results for CSM students will be reviewed first. Miri-based participants in the BOE are welcome to stay for the review of the remaining students, and to confirm that similar standards are applied to both cohorts, but they are not obliged to stay for the full duration of the meeting. The decision of the grade to be awarded to any student, regardless of location, rests with the BOE concerned, subject to modification through referral to Curtin’s appeal processes. In the event that consensus cannot be reached within a BOE on a grade to be awarded, the decision will rest with the relevant Dean within ES&C under whose authority the BOE has been established. B. PROCESS AND PROCEDURES 1.0 SCHOOL OPERATIONAL FLOWCHART Director HR related matters ~ Workload, Staffing, Leaves, Staff Development, etc T&L matters ~ Moderations, Unit Review, Unit Outlines, co-exams, etc School R&D matters ~ CSRF, Conference Attendance, Workshops etc SS ~ Student matters, Appeal, Exams, Industrial Training/visits, 1st Aid Course, etc Purchasing/Finance Matters~ PRFs, Expenses, Quotations, Tender etc AA Library ~ Text Books/ References Requisition, Inter-library loan, etc ICT matters ~ Software / Hardware Requisitions etc Lab Matters~ maintenance, audit, repairs, safety, commissioning etc HOD/HOD Meeting Accreditation matters – visits, document preparations ,external examiner, etc School Assets Management – transfer, retirement, audit etc Staff/Committee 2.0 SCHOOL REPORTING CHART Director Admin. Assistant HODs Engineering Staff Senior Tech. Tech. Officers/ Lab Technical 3.0 SCHOOL & UNIVERSITY COMMITTEES AND INFORMATION FLOW CHART School School Board Meeting Chair ~Director Sec ~AA Members ~ All Staff R&D Committee Chair ~ Jobrun Nandong Departmental Meeting Chair ~ HOD R&D Occ. Health & Safety Chair ~ Dr. Osama Twaiq R&D T&L T&L Committee Chair ~ A/P Andrew Whyte Industrial Relation Chair ~ Cheng Chin Fook Sch Mgt Comm Meeting Chair ~ Director Sec ~ AA Members ~ HOD, Comm. Chairs & Senior Tech. Officer University Liason Industrial Advisory Education Com. Students & Staff Consultative Chair ~ Dr. Md. Raisul Talking Heads Meeting Resource & Physical Dev. Chair ~ Dr. Eswaran Padma Marketing Com. Student Recruitment Chair ~ Dr. Ashutosh Kumar ICT Com. DPGS Com. Curtin–Shell Ambad. Com Scholarship Com. QES Com. (AUQA) 4.0 APPOINTMENT OF HEAD OF DEPARTMENT Memo from HR to staff Seeking Expression of Interest Candidates to Apply [open for 2 weeks] Interview Panel Set up/ Interview Conducted [Chaired by Dean] Candidates informed of the outcomes from PVC’s office within a week after the interview HR issued letter of appointment to successful candidates [2 years appointment]a week following the announcement of the outcomes 5.0 BUDGETING PROCESS DOS received Planning Guidelines from University Finance Service Budget Comm. Set up Chair ~ DOS Member ~ HoDs & AA Work together on the Opex and Capex Budget [timeline 1 – 2 weeks] ~ draft Draft forwarded to University Budget Panel for review If not accepted Budget Comm./DOS will revise the Budget If accepted Finalized Budget University Panel accepted Budget Submitted to Management Board for Approval 6.0 PURCHASE REQUISITION 6.0 School AA [Dora] will be in charge for all outgoing of Purchase Requisition forms. 6.1 Staffs are required to submit pertinent information on the items requested to the School AA to avoid complication in processing procedure. 6.2 All PR must have complete description and attached with relevant supporting documents such as quotation or brochures/catalogue. 6.3 After the PR is completed, School AA will get approval from the Director. School AA will record the particular into the PR logbook. 6.4 The approved PR will be submitted to the Purchaser for processing. The process will mainly takes two [2] weeks. FLOW CHART FOR PURCHASE REQUISITION PROCEDURE All PR must be obtain from School AA [for any R&D related, please get PR from R&D Office] Pass all completed forms to School AA [to check on any uncompleted forms] [for R&D pass back to R&D Office] School AA will obtain the Director’s signature [then record in the PR outgoing log] School AA to pass to purchaser for processing Purchaser to get quote from supplier [mainly will take about 2 weeks] 6.7 FLOW CHART FOR SOFTWARE REQUISITION Staff fills in the PR for software (approved) required for teaching Recommended by Director and verified by ICT on the number of license and user Forward to FS for the approval process PO released by FS upon approval by the University Installation of software is carried out by ICT – Eng. Officer upon/arrival Ready for use (by staff/students) 7.0 FIELD TRIP REQUISITION 7.0 Any field trip request should be made at least one week before traveling date. 7.1 All supporting documents i.e. email or letter of correspondence between requestor and the visited company must be attached for prove. 7.2 The requestor must fill a PR form if an external bus service is required stating date, depart and return time, venue [full address], and number of students on the trip. 7.3 If internal bus service [Campus Bus] is required, the requestor must make a booking through the online booking. https://booking.curtin.edu.my/vehicle/book_vehicleType_select.asp 7.4 For car and other vehicle, you can use the same link as above. 7.5 The campus bus cannot be use for overnight trip. The campus bus can only accommodate 25 people. 7.7 FLOW CHART FOR FIELD TRIP REQUISTION PROCEDURE Invitation Letter from Visited Company Campus Bus External Bus [maximum passenger is 25] [maximum passenger is 45] Check online booking for availability Fill in the Purchase Requisition Form Fill in the online booking Approved by Director Send to purchaser for processing Purchaser will inform of the bus confirmation by email to the requestor 8.0 OFFICIAL BUSINESS TRAVEL 8.0 All official business travel should be directed to the School AA [Jacqueline] for processing. 8.1 Staffs are required to submit pertinent information and itinerary to the School AA. Official forms will be completed and process by the School AA. 8.2 A copy of the approved Travel Request Form should be directed to the School AA. 8.3 If in any case, a staff member needs to request for an Advance Travel, he/she needs to make sure that the Travel Request is first approved before requesting for advance. 8.4 Advance Travel Request should be submitted to the Finance Department at least five [5] working days before traveling date. 8.5 If a staff member is going for an academic visit to Perth, they first have to fill in the Academic Visit Request Form. After it has been approved, then proceed with the Travel Request Form. The Academic Visit Request Form can be obtain from the following link: I:\School of Engineering\Shared Documents\Forms 8.6 Keep all original receipts for claim purposes. 8.7 All claims shall be submitted to the Finance Department within fourteen [14] days upon return. 8.8 Original receipts for hotel, taxi and air ticket should be attached to the original Travel Request Form for claim. Boarding pass for air travel has to be kept for submission. 8.9 A detailed travel diary is required upon submission of travel expense claim. 8.10 All forms can be retrieved from the following link: Y:\Departments\Human Resource\Forms 8.11 FLOW CHART FOR TRAVEL REQUEST / ACADEMIC VISIT PROCEDURE I Fill in Academic Visit Request Form [for Academic Visit to Perth] School AA to obtain the Director’s signature for completed form and pass to HR for approval Upon Approval All Travel Request Form shall be directed to School AA for processing School AA to obtain the Director’s signature for completed forms School AA to pass to Finance Department for processing Upon return Fill in the Expenses Claim Form [attach all original receipt and Travel Diary] Submit to Finance Dept. for processing TRF Approved Fill in Advance Travel Request [attach a copy of the approved TRF] 8.12 FLOW CHART FOR ACADEMIC VISIT PROCEDURE II HODs ~ allocated the number, visits during school Budget Planning Director to propose to Uni. Budget panel for review School informed of the approved allocation Staff sends in the requisition for Academic Visit Recommendation sought from Director HR processes and approval from Dean/PVC is sought Travel request raised upon approval Upon returning, staff to provide report ~ Any Academic/TL issues are addressed to improve delivery of units involved in dept concerned 9.0 ACADEMIC VISITS (MIRI VISITS) FROM PERTH HOD consults with DOS on intention to invite staff from Bentley 2 months before the visit HOD provides justification for the visit to DOS. DOS recommends to PVC/Dean Upon approval from PVC, HOD extends invitation to staff concerned in Bentley Arrangement of travel organized thro the Sarawak office in Perth one month before the visit HOD prepares itinerary during the visit Visiting staff follows the itinerary set and fills exit form for the DOS to sign off on the last day of the visit 10.0 EAC ACCREDITATION Stage Process Timeline 1. School Assessment Identification of a programme for accreditation: a) New programme: b) Current/Re-accreditation: 2. Self-Assessment a) Department sets up Taskforce b) CSM undertakes self-analysis against Standards c) Prepare the Self- assessment Portfolio (content) d) Review and Edit Portfolio i. Chair to send soft-copy for review ii. Chair to include amendment if any 12 months before final year exam of the 1st student intake 12 months before expiry Responsible Document Dean, Director of School, Planning Office Dean and Director of School HOD/Planning Manager 4 months or 16 weeks before the mandated 6 months at Stage 1 Week 1 - 4 HOD (Chair), 3 Departmental staff, Planning Task force Week 5 Dean, Director of School, Planning Office Document D and F (Self-Assessment Portfolio Doc) Chair e) Sign-off the Accreditation Portfolio f) Submit a copy of the selfanalysis report to external examiner 3. External Examiner 3.1 a) Head of Department to identify external examiner. b) CV’s for Dean’s and Director of School approval c) Invitation to External Examiner d) Schedule and logistics Week 5 PVC Week 5 Chair of Taskforce Week 1 HOD Week 2 Dean, Director of School Planning Office 3.2 Week 6 e) Site visit f) Entry meeting g) Exit meeting h) Final report from External Examiner Week 3 Week 3 Week 10 Joint consultation btw Planning & Dept Chair, Taskforce, Dean, Director of School & Planning Office External Examiner External Examiner Report Stage Process Timeline i) Address comments and Week 12 recommendations by External Examiner j) Ready to proceed? No – back Week 12 to stage 2 4. Submission of Portfolio to EAC through MQA a) Submit Examiner’s report and Week 16 Self- Assessment Report b) MQA/EAC to request more information if incomplete submission 5. EAC Site Visit a) Schedule of accreditation visit b) Panel undertakes visit c) Panel submits report to EAC 6. Accreditation Decision 6.1 a) Full accreditation : 5 years b) Conditional Accreditation : less than 5 years c) Decline Accreditation 6.2 d) Appealing EAC decision Responsible Document HOD and Director of School CSM response to Recommendations Dean, HOD and Director of School Self-analysis Portfolio, External Exam’r Report, CSM Actions on Recommendations Submit within 3 months Taskforce otherwise withdrawn. 6 months after submission 2 days With 4 weeks HOD, Planning and EAC Secretariat Taskforce Evaluation Panel With 6 months CSM to remedy shortcomings and submit evidence of corrective actions. Failure to address – non-accreditation at the end of 2 years. Application not considered within the next 1 year. Notice in writing within PVC 2 weeks of Board decision Appeals document submitted within 4 weeks of notice 7. End Program Accreditation (Repeat after 5 years) Appendix D (Evaluation Panel Report) Letter to EAC/MQA Letter Supporting documents 11.0 UNIT REVIEWS a) Following the BOE , all HODs are reminded to do the unit reviews for all units taught for the semesters. b) Staff are asked to fill in the unit review performer c) A summary of the staff comments are collated and forward to the HODs in Bentley within three weeks following the BOE d) Quality Panel meetings in Perth will raise and address issues from Miri beginning of the new semester. e) HOD in Miri will receive minutes of the Quality Panel meeting and the actions to be taken to address Miri issues. 12.0 ROOM ALLOCATION 12.1 HR will inform the school AA regarding the arrival of new staff member. 12.2 School AA will allocate and make necessary preparation for the staff, such as staff room allocation/workstation, PC, telephone line, photocopy password, door tag, mailing box. 12.3 Each staff member should not make any rooms changes without informing the school AA. 12.4 Changing rooms are only allowed before the semester starts and with the approval from DOS. 13.0 TEACHING WORKLOAD 13.1 Head of Department should call for a Department meeting to discuss regarding the workload for each semester 13.2 Each Head of Department must complete their teaching workload before the semester start and extend a copy to the School AA. 13.3 School AA will compile the Teaching Workload from each Head of Department and to be forwarded to Director of School and Human Resource Department. (Teaching Workload model – appendix 1) C. SCHOOL COMMITTEES 1.0 ESTABLISHING OF SCHOOL COMMITTEES 1.1 Appointment of Committee Chair Candidates are proposed by Director Consultation with relevant HoDs and staff concerned Director makes the final decision on the candidates Staff informed about the appointment of Candidates HoDs are requested to nominate staff to be members of the committee Committee chairs are informed of their members in the committee 2.0 RESEARCH AND DEVELOPMENT COMMITTEE 2.1 Term of Reference of Research and Development Committee Preamble The Research and Development Committee at School of Engineering and Science will be responsible to and report to Director, School of Engineering and Science, Curtin Sarawak, Malaysia. Terms of Reference 1. To promote the development and implementation of R&D activities within the School so that they are in-line with the University Strategic Plan. 2. To disseminate the guidelines and policies for Research and Development activities within Curtin Sarawak Malaysia into the staff within the department. 3. To promote and encourage individual and collaborative Research and Development activities amongst staff of the School. 4. To promote and encourage higher degree by research programme activities at the School. 5. To promote and encourage research ethics in all Research and Development activities at the School. 6. To promote and encourage collaborative Research and Development activities involving researchers in Curtin Sarawak Malaysia and Curtin Australia. 7. To consider any other relevant item that is referred to the Committee. Committee Structure The School R&D Committee is composed of: (Elected) Chair At least, one representative from each department Terms of Reference for Ethics Committee 1. To ensure that the University’s Guiding Ethical Principles are upheld at various levels and categories of research at Curtin Sarawak Malaysia. 2. To formulate the procedures of ethics approval and ensure that these procedures are adhered to. 3. To review applications for ethics approval to ensure that research conducted at Curtin Sarawak Malaysia meets quality standards ethically and methodologically. 4. To review and resolve any complaints on ethical aspects of any research conducted under the auspices of Curtin Sarawak Malaysia. 5. To provide support to PVC/Dean/other Committees on ethical aspects of research at Curtin Sarawak Malaysia. Structure/Composition of the Committee Associate Dean, R&D, Chair Dean (Academic and T&L), Member R&D Coordinator/Nominee, School of Engineering & Science, Member R&D Coordinator/Nominee, School of Business, Member R&D Coordinator/Nominee School of Pre-University, Member Graduate Studies Coordinator, Member 3.0 Dr Kaniraj Shenbaga Dr Joan Gribble Mr Jobrun Nandong Mr Samuel Choo Mr Terry Justin Dit Dr Zhuquan Zang TEACHING AND LEARNING COMMITTEE 3.1 Term of Reference of Teaching and Learning Committee Preamble The Curtin Sarawak Malaysia Teaching and Learning Committee (CSM T&L Committee) will be responsible to and report to the Dean (Academic and Teaching and Learning), Curtin Sarawak Malaysia. Terms of Reference 1. 2. To act as an advisory body in the development and review of Curtin Sarawak Malaysia’s T&L Plan and through this enhance both the national and international effectiveness of Teaching and Learning at CSM within the context of the University’s Strategic Plan. To promote and oversee the development and implementation of CSM’s T&L Plan. 3. 4. 5. 6. 7. 8. 9. To develop and review the guidelines and policies for Teaching and Learning activities within CSM. To promote and encourage individual and collaborative Teaching and Learning activities involving staff and students in Curtin Sarawak Malaysia and Curtin, Perth. To act as a channel of communication between the CSM School T&L Committees, CSM T&L Committee and the Teaching and Learning Committee, of Curtin, Perth. To encourage CSM staff to complete higher degrees and to become involved in teaching and learning research activities. To consider any other item that is referred to the Committee. Committee Structure The CSM T & L Committee is composed of a maximum of eight elected members and at least two ex-officio members. It has the option to co-opt other members as appropriate. Each School and the Student Council determine the procedures for the nomination and election of the members of the CSM T&L Committee. Membership is for 1 year. The Chair of the CSM T&L Committee will be nominated by the Committee at the first meeting following the elections and the recommendation forwarded to the Dean (Academic and Teaching and Learning) for approval. Membership Ex Officio: Dean Director, Academic Other ex-officio members, as appropriate. Up to eight members of the Academic Staff (permanent and fixed term contract) and three students representing each School. Teaching Plans and Policies Teaching and Learning Plan In recent years a major focus for educational programs at Curtin has been the concept of developing learner-centred flexibility. This remains central in the new Plan, linked to the fundamentals of quality enhancement and greater consolidation. As the underpinning principles, these can not only alleviate the resource and workload difficulties that the University faces but also contribute powerfully to a learning community characterised by innovation, reflective practice and a commitment to excellence. University Strategic Plan 2007 - 2010 The Strategic Plan for the period 2007 - 2010 provides the University with direction to meet many of the challenges ahead. A new planning framework has been introduced that better aligns planning, monitoring and quality improvement activities to track progress of the implementation of Key Strategic Priorities. Do 1 Teaching and Learning wnload: . Strategic Plan 2 Teaching and Learning . Priorities 2008 Student Charter This Charter states the expectations of students and staff in their interactions as members of the Curtin community. Curtin students should receive a total experience at Curtin that they can enjoy and value. Through their interactions with staff and other students, they can expect: intellectual stimulation; personal growth; a social environment; and an international network of friends and contacts. The Charter encourages a productive partnership between students and staff to realise the University's Vision, Mission and Goals. Academic Policy The teaching and learning policies and procedures of the University are developed in the context of the Vision and Mission Statement. http://www.curtin.edu.my/T&L/events.htm http://www.curtin.edu.my/T&L/contactus.htm 4.0 INDUSTRIAL RELATION COMMITTEE 5.1 Term of Reference of Industrial Relation Committee 5.1.1 PREAMBLE The Industrial Relations Committee of the School of Engineering and Science will be responsible to and report to the Director of the Scholl of Engineering and Science, Curtin Sarawak Malaysia. 5.1.2 TERMS OF REFERENCE 1. Set a framework that will enable each student to fulfill curriculum requirements with respect to industrial training. 2. Identify industrial partners who are willing to provide training placement to students enrolled in the School of Engineering and Science of Curtin Sarawak Malaysia. 3. Build a database of industrial partners and student placements. 4. Act as the interface between students and industrial partners with the aim of facilitating and overseeing the placement of students in industrial training positions. 5. Establish clear guidelines with respect to the roles and expectations of students, industrial partners and Curtin Sarawak Malaysia. 6. Develop a standard contract to be signed between Curtin Sarawak and industrial partners outlining the scope of training programme, issues of liability and insurance, as well as other matters deemed of importance. 7. Ensure that minimum standards are applied with respect to training programs and reports. 8. Through appropriate feedback from industrial partner and trainees, introduce quality control processes that focus on industrial training. 9. Identify opportunities for consultancy work. COMMITTEE STRUCTURE The Industrial Relations Committee of the School of Engineering and Science is composed of eight members, all of them being Academic Staff from the School of Engineering and Science. The members of the Industrial Relations Committee of the School of Engineering and Science are determined on an annual basis by the Director of the Scholl of Engineering and Science, Curtin Sarawak Malaysia. The Chair of the Industrial Relations Committee of the School of Engineering and Science is determined on an annual basis by the Director of the School of Engineering and Science, Curtin Sarawak Malaysia. MEMBERSHIP Ex Officio: Director of the School of Engineering and Science Eight members of the Academic Staff of the School of Engineering and Science (permanent and fixed term contract) 5.0 OCCUPATIONAL HEALTH & SAFETY [LAB] COMMITTEE 6.1 6.0 Term of Reference of Occupational Health & Safety [Lab] Committee STUDENT AND STAFF CONSULTATIVE COMMITTEE 7.1 Term of Reference of Industrial Relation Committee 1. Teaching and Learning issues brought by the students will be discussed and plans will be formulated to improve the T&L areas of difficulty. 2. Make recommendation to the Dean on how to improve the Teaching & Learning interface. 3. To deal with any matter rose by the student representatives about the educational interface, teaching facilities and student services. 7.2 Student’s Appeal Against Termination & Remarking 7.2.1 FLOW CHART FOR STUDENT’S APPEAL AGAINST TERMINATION & REMARKING Registrar Office School AA Appropriate Staff Yes No HOD Yes No HOS No Registrar Office in Bentley 7.0 RESOURCE AND PHYSICAL DEVELOPMENT COMMITTEE 8.1 8.0 Term of Reference of Resource and Physical Development Committee STUDENT RECRUITMENT COMMITTEE 9.1 Term of Reference of Student Recruitment Committee C. SCHOOL ACTIVITIES 1.0 INDUSTRIAL ADVISORY PANEL 1.1 POLICY An Advisory Committee shall be established for each course/program area taught at the University. 1.1.1 Objectives To provide productive links between the community, industry and relevant professions. To maximize the relevance and quality of research, development and teaching. To identify evolving trends, challenges and opportunities relevant to a professional education. 1.1.2 Explanation A course/program area at Curtin is normally a School but where discretely different departments or groups of courses exist within a course/program area, separate Advisory Committees may be established. 1.2 GUIDELINES 1.2.1 Terms of Reference The Advisory Committee shall advise the Head of School (or equivalent) regarding the relevance, structure and presentation of each course, and its future development; the direction and scope of the research and development, consulting, continuing education and other community-related activities of the program course area, including emerging needs and opportunities; relationships between the program/course area and relevant professional or community groups, and employers; the overall functioning of the program area, with particular reference to its future development to meet emerging and anticipated needs. 1.2.2 Composition Head of the program/course area (Head of School) (Chairperson). Relevant Executive Dean Heads of Departments or another member of academic staff from the program are, if appropriate. Head of School or Dean, in the case of Course Advisory Committees, which operate at the Faculty level. A staff member elected from the teaching staff of the course/program area. At least six members of the community, industry or relevant profession(s) as determined by the Divisional Academic Board on the recommendation of the Executive Dean after consultation with the relevant Head of program/course area. A representative of the Student Guild nominated from the course/program area.* * For Advisory Committees on Engineering this may be a recent graduate member of the Alumni. 1.2.3 Terms of Appointment The terms of office of members shall be for two years expiring on the 31 December. Consecutive terms shall be permitted. 1.2.4 Meeting Frequency The Advisory Committee shall meet as and when necessary but in any case at least once a year. 1.2.5 Approval Authority Only the Academic Senate shall approve amendments to this policy and the Guidelines. 1.2.6 Effective Date This policy statement came into effect on the date that it was approved by University Academic Board, being 27 June 1997. 1.2.7 Review This policy statement shall be reviewed within three years from the date on which it comes into effects. The Academic Senate is responsible for the policy review, which shall be brought to it by the General Manager, Student and Staff Services. 1.3 ADMINISTRATIVE PROCEDURES 1.3.1 Responsible Officer The General Manager, Student and Staff Services is responsible for ensuring that the administrative procedures are updated as required. ** Amended - UAB 179/00 (1/12/00, effective 1/1/01) – approval authority updated. 1/1/01 – titles updated (Academic Senate replaced University Academic Board) SELECTION PROCESS OF DEPARTMENT INDUSTRIAL ADVISORY PANELS HoD/Dept. identify potential candidate company Director/IR committee approval School/Dept. issuing offer of appointment letter with reply form Confirmation by the company Appointment letter 2.0 FIRST AID COURSE 1. The First Aid Course is eligible to 3rd and 4th year students. It is one of the requirements for the student to complete their degree. 2. For registration, please register with the Engineering School Admin Assistant. 3. The First Aid Course will be conducted during the tuition free week. 4. 2.1 FIRST AID COURSE FLOW CHART AA organize with MRCS on the dates Engineering students informed to register with AA List of students is prepared and forwards to MRCS ~ PR is raised Dates/venue are confirmed and students are informed MRCS provides info to AA on student’s result within 3 months AA provides a copy of result to Student Service