Los Rios Community College District Approved: September 1998 STUDENT SUPPORT SERVICES SUPERVISOR DEFINITION Under the direction of the assigned dean, plans, organizes and directs the operations of assessment, job placement, re-entry and career center services. Develops and implements an assessment program, including diagnostic, placement and career testing of prospective, new, returning and continuing students. Develops and implements employment referral services. Develops employment opportunities for students and graduates. Develops and implements programs to serve re-entry students. Performs related duties as assigned. TYPICAL DUTIES Plans, organizes and directs the operations of assessment, job placement, re-entry and career center services. Establishes and directs testing services for prospective, new, returning and continuing students. Works with advisory groups and recommends adoption of appropriate assessment instruments. Directs and monitors the use of computerized assessment systems. Provides in-service training on test administration. Interviews, advises and refers job applicants for part-time and graduate employment. Assists students in using resources to identify career interests. Develops and maintains liaisons with area employers to provide work opportunities for current and former students, and with local high schools to provide assessment services for prospective students. Establishes and maintains record keeping systems for assessment, job placement, re-entry and career center activities. Selects, trains, supervises and evaluates performance of classified staff and student assistants assigned to assessment, job placement, reentry and career center. Develops and implements departmental procedures, both manual and automated. Provides for training and appropriate implementation of new and revised practices. Develops, designs and implements procedures, forms and materials required for efficient assessment, job placement, re-entry and career center operations. Interprets and applies complex procedures in diverse situations using independent judgment. Ensures accountability and adherence to established policies and procedures. Coordinates assessment, job placement, re-entry and career center services with the work experience coordinator, counselors, financial aid staff, occupational education dean and other student services and instructional staff. Works closely with the CalWORKS Supervisor to ensure appropriate services are provided TANF and CalWORKS eligible students. Assists in developing and providing assessment and job placement opportunities for TANF and CalWORKS students. Develops and maintains a placement program for all students seeking employment, including current students, graduates, certificate earners, and those who leave college for other reasons. Performs follow-up with employers to determine student effectiveness on the job. Organizes employer visits to the campus for recruitment and for providing career information. Serves on advisory committees concerned with assessment, placement and career opportunities for students and CalWORKS, as appointed by the Vice President of Student Services. Develops and maintains a program for job assistance for disabled and disadvantaged students. Provides information on vocational opportunities and career assistance to students, both individually and in group settings. Provides vocational testing that, with appropriate interpretation from counselors, will help to discern student job interests. Develops and maintains an inventory of educational and vocational resources, including assessment instruments. Develops and implements programs and services to support re-entry students. Compiles and generates reports related to assessment, job placement, re-entry and the career center. Maintains and monitors budget records and expenditures for assessment, job placement, reentry and the career center and ensures that expenditures are within budget allocations and guidelines. Provides information to students and staff on current labor market trends and job opportunities. Maintains placement and assessment records to provide information on program implementation and Los Rios Community College District Student Support Services Supervisor Page 2 improvement. Provides statistical information on assessment, placement and labor market trends to the Instruction Office for use in program review. Participates in student services program review. Responds to requests for information from students, staff and the public on assessment, job placement, re-entry and career center activities. Performs related duties as assigned. QUALIFICATIONS EXPERIENCE Three years of increasingly responsible experience in student services, public services or human resources, including one year in a lead or supervisory capacity. Experience in assessment, job placement, re-entry or career services at a community college preferred. EDUCATION Bachelor’s degree from an accredited college or university; or an associate degree from an accredited college or university plus two additional qualifying years of experience. KNOWLEDGE OF Interviewing techniques; computer systems and applications related to assessment, job placement, reentry and career information; assessment and job placement practices; assessment instruments, testing and scoring procedures; statistical or mathematical applications used in testing research; special needs of reentry students; records management and retention procedures; modern office practices, procedures and equipment; applicable sections of the State Education Code, State Code of Regulations, and other applicable laws and regulations; interpersonal skills using tact, patience and courtesy; principles and practices of effective supervision and training; budget preparation and control; college and district policies and procedures. ABILITY TO (ESSENTIAL FUNCTIONS) Perform the basic functions of the position; plan, organize, control and direct assessment, job placement, re-entry and career center functions; communicate effectively both orally and in writing; maintain records and prepare reports; operate a computer terminal to enter data, maintain records and generate reports; use computer software applications such as Word, Excel, Paradox, etc., to produce reports and information; set priorities and schedule work assignments; organize and participate in activities designed for student success; establish effective liaisons with area employers and high schools; train, supervise and evaluate assigned personnel; maintain current knowledge of program policies, regulations, requirements and restrictions; analyze situations accurately and adopt an effective course of action; meet schedules and time lines; work cooperatively and effectively with the public, students, faculty and staff; organize and conduct individual and group assessment and training activities; work independently with minimal direction; work as a member of a team; participate in program review activities; sustain regular work attendance; exercise initiative and good judgment.