An Roinn Cosanta Óglaigh na hÉireann Department of Defence Defence Forces Value for Money Review Naval Service Vessel Maintenance March 2009 PRN No. A9/0498 Table of Contents LIST OF FIGURES...................................................................................................................................................................................II LIST OF TABLES.....................................................................................................................................................................................II GLOSSARY OF ABBREVIATIONS AND ACRONYMS ................................................................................................................... III EXECUTIVE SUMMARY ....................................................................................................................................................................... V 1. INTRODUCTION .................................................................................................................................................................... 1 1.1 1.2 1.3 1.4 1.5 2. THE DEFENCE ORGANISATION .............................................................................................................................................. 1 OVERVIEW OF VALUE FOR MONEY AND POLICY REVIEW (VFMPR) INITIATIVE .................................................................. 2 REVIEW SCOPE AND TERMS OF REFERENCE .......................................................................................................................... 3 METHODOLOGY..................................................................................................................................................................... 5 REVIEW STRUCTURE ............................................................................................................................................................. 6 NAVAL SERVICE VESSEL MAINTENANCE OBJECTIVES ................................................................................................ 7 2.1 2.2 2.3 2.4 2.5 3. PROGRAMME OBJECTIVES ..................................................................................................................................................... 7 THE WHITE PAPER ON DEFENCE (2000) ................................................................................................................................ 8 STRATEGY STATEMENT ......................................................................................................................................................... 9 DELIVERY OF NAVAL SERVICE VESSEL OUTPUTS ............................................................................................................... 11 CONCLUSION ....................................................................................................................................................................... 12 NAVAL SERVICE VESSEL MAINTENANCE OVERVIEW ................................................................................................. 13 3.1 3.2 3.3 3.4 3.5 4. TYPES OF MAINTENANCE .................................................................................................................................................... 13 UNITS INVOLVED IN SHIPS MAINTENANCE .......................................................................................................................... 14 MAINTENANCE MANAGEMENT SYSTEMS ............................................................................................................................ 15 MAINTENANCE EXECUTION ................................................................................................................................................ 16 MAINTENANCE MANAGEMENT AND THE MAINTENANCE CYCLE ........................................................................................ 17 MAINTENANCE ACTIVITIES, COSTS AND OUTPUTS ...................................................................................................... 20 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 5. PLANNING, INSPECTION & MAINTENANCE MANAGEMENT UNIT (PIMM) ........................................................................... 20 FLOTILLA – SHIPS CREW ..................................................................................................................................................... 22 MECHANICAL ENGINEERING AND NAVAL DOCKYARD (MENDY) ...................................................................................... 25 WEAPONS ELECTRICAL UNIT .............................................................................................................................................. 28 CONTRACTED MAINTENANCE ............................................................................................................................................. 31 INVENTORY ......................................................................................................................................................................... 34 INFRASTRUCTURE................................................................................................................................................................ 37 COST OVERVIEW ................................................................................................................................................................. 38 CONCLUSIONS AND RECOMMENDATIONS ............................................................................................................................ 39 EFFECTIVENESS OF MAINTENANCE .................................................................................................................................. 41 5.1 5.2 5.3 5.4 6. MAINTENANCE PERFORMANCE ........................................................................................................................................... 41 MAINTENANCE MANAGEMENT FUNCTION .......................................................................................................................... 42 BENCHMARKING ................................................................................................................................................................. 43 RECOMMENDATIONS ........................................................................................................................................................... 47 PERFORMANCE MONITORING SYSTEM............................................................................................................................ 50 6.1 PERFORMANCE MONITORING SYSTEM ................................................................................................................................ 50 APPENDIX 1 NAVAL SERVICE ORGANISATION .......................................................................................................... 58 APPENDIX 2 NAVAL SERVICE FLOTILLA..................................................................................................................... 60 APPENDIX 3 PROGRAMME LOGIC MODEL ................................................................................................................. 68 i List of Figures Figure 2.1 Figure 3.1 Figure 3.2 Figure 4.1 Figure 4.2 Figure 4.3 Figure 4.4 Figure 4.5 Figure 5.1 Figure 5.2 Figure 6.1 Naval Service Patrol Days 1999 – 2006 ...................................................... 11 The Maintenance Management Cycle .......................................................... 18 Maintenance Management Overview .......................................................... 19 Expenditure on Equipment Installed by WEU 2003 to 2006 ....................... 29 Contracted Maintenance Costs 2003 - 2006 ............................................... 31 Maintenance Inventory Management .......................................................... 34 Cost of Maintenance Inventory Purchased 2003 – 2006 ............................. 35 Infrastructure Upgrade Costs 2003 - 2006 .................................................. 37 Acquisition Team Process ............................................................................ 45 Revised Maintenance Management Process ................................................ 49 Recommended Performance Indicators ....................................................... 52 List of Tables Table 4.1 Table 4.2 Table 4.3 Table 4.4 Table 4.5 Table 4.6 Table 4.7 Table 4.8 Table 4.9 Table 4.10 Table 4.11 Table 4.12 Table 5.1 Table 5.2 Table 5.3 MMS Strength .............................................................................................. 20 Maintenance Personnel on each Naval Service Ship as June 2006 ............ 23 Maintenance Personnel Costs for each Naval Service Ship 2006 ............... 23 Personnel Costs for MENDY 2006 .............................................................. 25 Personnel Employed in WEU (2006) ........................................................... 29 Expenditure on Equipment Installed by WEU 2003 to 2006 ....................... 30 Contracted Maintenance Costs 2003 - 2006 ............................................... 32 Military and Civilian Staff Employed in Tech Stores as at June 2006 ........ 35 Cost of Maintenance Inventory Purchased 2003 – 2006 ............................. 36 Current Infrastructure Upgrade Costs 2003 - 2006 .................................... 37 Utility Costs 2003 – 2006 ............................................................................ 38 Overall Naval Service Vessel Maintenance Costs for 2006. ....................... 39 Percentage of Time Operational or Available at 8 Hours Notice ............... 42 Breakdown of Naval Service Patrol Days 2003 - 2006 ............................... 42 Fleet Days Lost Due to Unscheduled Maintenance ..................................... 42 ii Glossary of Abbreviations and Acronyms A-Team AMOS ATCA ATCP BSC CBM COS CPVs D COS (Sp) DFHQ DoD EAG EAM ERI ESDP FOCNS FSG FSL GMES GOC GPMG HMG HPV HQ IMO IMS IRCG ISPS Code LE LIMES MARISS MARPOL MENDY MEO MIF MINS MLC MMS MMT MMU Acquisition Team Automated Maintenance on Ships Aid to the Civil Authority Aid to the Civil Power Balanced Score Card Conditioned Based Maintenance Chief of Staff Coastal Patrol Vessel Deputy Chief of Staff (Support) Defence Forces Headquarters Department of Defence Efficiency Audit Group Enterprise Asset Management Expenditure Review Initiative European Security & Defence Policy Flag Officer Commanding the Naval Service Fleet Support Group Fleet Support Limited Global Monitoring for Environment & Security General Officer Commanding General Purpose Machine Gun Heavy Machine Gun Helicopter Patrol Vessel Headquarters International Maritime Organisation Inventory Management System Irish Coast Guard International Ship & Port Facilities Security Code Long Éireanach Land & Sea Integrated Monitoring for European Security Maritime Security & Surveillance International Convention for the Prevention of Pollution from Ships Mechanical Engineering Naval Dockyard Mechanical Engineering Officer Management Information Framework Marine Internal Navigation System Maintenance & Logistics Command Maintenance Management Section Maintenance Management Team Maintenance Management Unit iii MOU NDY NESU NS NSC NSL OC OIC OPVs PDF PIMM PMS PPM RDF RFA RN RPII SLA SMC SMI SOLAS UCM UNCLOS USCG VFM VFMPR VFMPRCSC WMEC Memorandum of Understanding Naval Dockyard Naval Engineering Support Unit Naval Service Naval Support Command Northwest Ship Repairers and Shipbuilders Officer Commanding Officer in Charge Offshore Patrol Vessel Permanent Defence Force Planning, Inspection and Maintenance Management Unit Personnel Management System Planned Preventative Maintenance Reserve Defence Force Royal Fleet Auxiliary Royal Navy Radiological Protection Institute of Ireland Service Level Agreement Strategic Management Committee Strategic Management Initiative International Convention for Safety of Life at Sea Unscheduled Corrective Maintenance United Nations Convention on the Law of the Sea United States Coast Guard Value for Money Value for Money and Policy Review Value for Money and Policy Review Central Steering Committee Medium Endurance Cutters iv Executive Summary The Naval Service provides the maritime element of the State’s Defence Forces. The Naval Service has an authorised strength of 1,144 and operates a flotilla of eight ships that are based in the State’s single Naval Base at Haulbowline in Co. Cork. This Review examines all of the vessel maintenance activities required for vessels to achieve operational readiness and deployment targets, including maintenance of hulls, weapons, electrics, electronics and machinery. The Review encompasses the period 2003 – 2006 inclusive. Each of the terms of reference is now taken in turn and the key findings outlined: TOR 1. Identify Naval Service vessel maintenance objectives. TOR 2. Examine the current validity of those objectives and their compatibility with the overall strategy. The objective of Naval Service vessel maintenance is: “to preserve Naval Service vessels in a determined state or condition1, or to restore Naval Service vessels to a determined state or condition, in order to meet operational readiness and deployment targets.” The Steering Committee found that the objectives of Naval Service vessel maintenance are clearly specified, remain valid and are directly linked to overall strategic goals. TOR 3. Define the outputs associated with Naval Service vessel maintenance activity and identify the level and trend of those outputs. The Steering Committee found that although quantifiable in a broad sense, detailed information relating to the outputs of military and civilian personnel in each of the Units involved in maintenance was unavailable. This lead to specific difficulties in assessing the efficiency of personnel involved in conducting maintenance tasks. The Steering Committee found that the recording of staff time spent on specific maintenance tasks was not in operation for military personnel. Although a job-card system was in operation for civilian maintenance personnel working in the Dockyard in practice multiple jobs were frequently aggregated into a single job number, which prevented the benchmarking of specific maintenance tasks with standard times utilised for such tasks by comparative organisations or equipment manufacturers. The Steering Committee noted that the Naval Service are currently addressing these issues through refining the usage of job cards and the introduction of the Enterprise Assets Management (EAM) module of the Management Information Framework (MIF). Whilst 1 Relates to the standard of vessel maintenance the Naval Service set which is informed by the standards set down by International Convention for the Safety Of Life At Sea (SOLAS) and prevention of Marine Pollution (MARPOL) that are appropriate to the Naval Service. v the refined usage of job-cards will yield immediate results, the introduction of EAM is currently being piloted and although it is anticipated that EAM will address the issues outlined above, this will not be confirmed until the pilot project is evaluated. TOR 4. Examine the extent that Naval Service vessel maintenance objectives have been achieved, and comment on effectiveness. The Steering Committee found that maintenance outputs are meeting the objectives of Naval Service vessel maintenance. This was confirmed by the fact that operational readiness and deployment targets are being achieved to a high level and a low incidence of unscheduled maintenance resulting in lost patrol days. The Steering Committee agreed that the current maintenance management structures in the Naval Service provide a sound basis for effective maintenance management. Implementation of the recommendations requiring improvements to management information is critical to improving the performance management of the maintenance function. The Steering Committee agreed that co-ordination at a higher level of all available maintenance resources coupled with improved performance measurement data will significantly improve the effectiveness of maintenance management in the Naval Service. The Steering Committee recommends the re-configuration of the current system into a dedicated maintenance management team (MMT), with responsibility for the centralised co-ordination of maintenance execution. TOR 5. Identify the level and trend of costs and staffing resources associated with Naval Service vessel maintenance and thus comment on the efficiency with which it has achieved its objectives. Each of the units involved in undertaking activities that contribute to Naval Service vessel maintenance were identified and costed. These costs include personnel pay costs, inventory costs, infrastructure costs and the cost of contracted maintenance. The Steering Committee found that the staffing levels remained relatively constant over the Review period. Costs for 2006 are outlined below: vi Maintenance Costs 2006 Staff Costs PIMM Flotilla MENDY - Military (FSG) - Civilian WEU Tech Stores - Military - Civilian €646,800 €3,151,523 €2,153,850 €2,743,891 €1,753,080 €299,845 €329,553 Equipment, Contracted Maintenance & Inventory WEU Equipment installed Contracted Maintenance Inventory Infrastructure Current Utility Costs €289,665 €2,960,347 €3,006,583 €14,386 €58,873 €17,408,396 Total As previously outlined, the Steering Committee found that detailed information relating to the outputs of military and civilian personnel in each of the Units involved in maintenance was unavailable. This lead to specific difficulties in assessing the efficiency of personnel involved in conducting maintenance tasks The Steering Committee recommends that the capture of staff time on maintenance activities and the introduction of standard times for all maintenance tasks be introduced for all maintenance personnel involved in vessel maintenance in the Naval Service both military and civilian. This will facilitate better performance management of personnel resources. In the interim period whilst EAM is being piloted, job cards should be introduced for military personnel. The Steering Committee found that data that isolated inputs such as inventory or contracted services, on a ship-by-ship basis, was difficult to access. The Steering Committee noted that assigning costs to the relevant cost centre would significantly improve the accessibility of maintenance costs on a ship-by-ship basis. The Steering Committee noted that this issue is currently being addressed in the context of the implementation of Phase II of the MIF. The Steering Committee found that military maintenance personnel in both FSG and WEU Unit were also tasked with performing sea relief duties and other military tasks. The Steering Committee accepts that such requirements are unavoidable but recommends that the Naval Service critically review the management of such taskings with a view to vii improving planning certainty for the availability of maintenance personnel when scheduling major maintenance activities. In light of the unavailability of performance information to assess efficiency, the Steering Committee recommends that an ongoing review of Naval Service vessel maintenance be conducted as implementation of review recommendations occurs and such information becomes available. TOR 6. Evaluate the degree to which the objectives warrant the allocation of public funding on a current and ongoing basis and examine the scope for alternative policy or organisational approaches to achieving these objectives in a more efficient and / or effective basis (e.g. through international comparison). As outlined above, the objectives of Naval Service Vessel Maintenance are clearly specified, remain valid and are directly linked to Strategic Goals. The Review examined practices in the US Coastguard and Arklow Shipping and recommendations arising from this examination have been outlined above. The Steering Committee recommends that the Naval Service should continue to investigate, identify and implement the most cost effective and efficient means of vessel maintenance available including contracting out of maintenance tasks where appropriate. TOR 7. Specify potential future performance indicators that might be used to better monitor the performance of Naval Service vessel maintenance. Appropriate performance indicators that complement the Naval Service’s Balanced Scorecard system were identified and agreed with the Naval Service. viii 1. Introduction 1.1 The Defence Organisation2 The mission of the Department of Defence and Defence Forces is: “To provide for the military defence of the State, contribute to national and international peace and security and fulfil all other roles assigned by Government”3 The Department of Defence comprises civil and military elements with a total of 650 personnel. Of this number 380 (whole time equivalents) are civil servants and 270 are military personnel. The military personnel constitute Defence Forces Headquarters (DFHQ). In addition, in the order of 850 civilian employees are employed throughout the Defence Forces. These civilian employees provide a range of general operative, trades and other services in military installations. The primary role of the Department is to support the Minister as Head of the Department, in particular by providing policy advice and support on Defence matters. This includes assistance with policy formulation and the implementation of policy as directed by the Minister. The Secretary General is the Minister’s principal defence policy advisor and the Chief of Staff (COS) is the Minister’s principal military adviser. Defence Forces The Defence Forces are organised on conventional military lines providing a sufficiently flexible structure to carry out all the roles assigned by Government. The Defence Forces consist of a Permanent Defence Force (PDF) and a Reserve Defence Force (RDF). The Permanent Defence Force consists of the Army, the Air Corps and the Naval Service. The authorised Permanent Defence Force strength is 10,500. Naval Service The Naval Service provides the maritime element of the State’s Defence Forces. The Naval Service has an authorised strength of 1,144 and operates a flotilla of eight vessels that are based in the State’s single Naval Base at Haulbowline in Co. Cork. The organisational structure of the Naval Service is outlined in Appendix 1. 1.1.2 Roles of the Defence Forces The roles of the Defence Forces, which are set out in the White Paper on Defence (2000), are: The terminology used in this report is as follows: the term “defence” is used to refer in a broad sense to defence provision in Ireland comprising civil and military elements; “Defence Organisation” refers to the civil and military organisation; the “Defence Forces” refers to the military organisation. 2 3 Department of Defence and Defence Forces Strategy Statement 2008 - 2010 1 to defend the State against armed aggression; this being a contingency, preparations for its implementation will depend on an ongoing Government assessment of the security and defence environment; to aid the civil power (meaning in practice to assist, when requested, the Garda Síochána, who have primary responsibility for law and order, including the protection of the internal security of the State); to participate in multinational peace support, crisis management and humanitarian relief operations in support of the United Nations and under UN mandate, including regional security missions authorised by the UN; to provide a fishery protection service in accordance with the State’s obligations as a member of the EU; and, to carry out such other duties as may be assigned to them from time to time, e.g. search and rescue, air ambulance service, Ministerial air transport service, assistance on the occasion of natural or other disasters, assistance in connection with the maintenance of essential services, assistance in combating oil pollution at sea. 1.2 Overview of Value for Money and Policy Review (VFMPR) Initiative The Government’s Expenditure Review Initiative (ERI) was launched in May 1997 and is part of the broader change process, which was framed by the Strategic Management Initiative (SMI). The SMI is a key catalyst in public sector management reform and modernisation. The objectives of an expenditure review are to analyse Exchequer spending in a systematic way and to provide a basis on which more informed decisions can be made on priorities within and between expenditure programmes. In 2006, the ERI was revised and expanded by Government. Reviews conducted under this expanded scheme are now called Value for Money and Policy Reviews (VFMPR) and include other Policy Reviews whether conducted internally or commissioned externally, that impact on value for money. VFMPR are overseen by the VFMPR Central Steering Committee. Each Government Department is required, in consultation with the Department of Finance, to identify suitable VFM reviews for inclusion in each round of the VFMPR cycle. Each Department is then responsible for conducting their VFM reviews, usually under the auspices of a steering committee with relevant expertise. In addition, each VFM review is now quality assessed by an external independent evaluation expert, drawn from a panel, which was established by the VFMPR Central Steering Committee. This quality assurance process ensures that VFM reviews are subjected to rigorous independent scrutiny prior to finalisation and publication and this enhances the objectivity of each review. The Review of Naval Service Vessel Maintenance was approved by Government as part of the 2006 – 2008 round of reviews. 2 1.2.1 VFM Reviews in the Department of Defence Topics for inclusion in the programme of VFM and policy reviews are identified by the Strategic Management Committee (SMC). This high level civil/military committee comprises the Secretary General of the Department of Defence, the Chief of Staff (COS) of the Defence Forces, the two Assistant Secretaries of the Department and the two Deputy Chiefs of Staff. The Flag Officer Commanding the Naval Service (FOCNS) and General Officer Commanding (GOC) the Air Corps attend meetings of the SMC when matters relating to their services are discussed. The management of the VFMPR process is the responsibility of an Assistant Secretary of the Department of Defence. Reviews are conducted under the auspices of an appointed civil/military steering committee with relevant expertise. A representative from the Department of Finance is invited to participate on the steering committee. The terms of reference for each review are drafted by the steering committee and submitted to the Department of Finance for observations. The Secretary General of the Department of Defence, who is the Accounting Officer for all Defence Expenditure, approves final terms of reference. The vessel maintenance function expends a significant proportion of Subhead J, of the Defence Vote, which is devolved to the Naval Service. In addition to this devolved expenditure the majority of expenditure on vessel maintenance relates to staff costs of both civilian and military personnel drawn from Subheads B and F of the Defence vote. The selection of Naval Service vessel maintenance as a review topic, was also intended to complement and further inform the implementation of Phase II of the introduction of the MIF in Defence. This phase of MIF was to see the development of costing methodologies and the development of enhanced performance management information within the Defence Organisation. The focused review of a complex maintenance function requiring detailed planning, personnel management, procurement and inventory management, involving both military and civilian personnel, provided an ideal opportunity to identify and disseminate best practices across the Defence Forces. Whilst the scope of this Review is confined to Naval Service vessel maintenance, it was anticipated that the lessons learned will and must have wider organisational benefits. 1.3 Review Scope and Terms of Reference The maintenance of Naval Service vessels is conducted by military personnel at sea and ashore, civilian employees at the Naval Base and external contractors. The vessel maintenance function is focussed on ensuring that the flotilla meets operational readiness targets and specified patrol day deployment targets as per the roles and tasks assigned to the Naval Service. The objective of Naval Service vessel maintenance is: “ to preserve Naval Service vessels in a determined state or condition, or to restore Naval Service vessels to a determined state or condition, in order to meet operational readiness and deployment targets.” This Review examines all of the vessel maintenance activities required for vessels to achieve operational readiness and deployment targets, including maintenance of hulls, 3 weapons, electrics, electronics and machinery. The Review encompasses the period 2003 – 2006 inclusive. 1.3.1 Terms of Reference The terms of reference for the Review are consistent with the generic terms of reference for Value for Money reviews supplied by the Department of Finance and were approved by the Secretary General of the Department of Defence. The terms of reference are as follows: 1. Identify Naval Service vessel maintenance objectives. 2. Examine the current validity of those objectives and their compatibility with the overall strategy. 3. Define the outputs associated with Naval Service vessel maintenance activity and identify the level and trend of those outputs. 4. Examine the extent that Naval Service vessel maintenance objectives have been achieved, and comment on effectiveness. 5. Identify the level and trend of costs and staffing resources associated with Naval Service vessel maintenance and thus comment on the efficiency with which it has achieved its objectives. 6. Evaluate the degree to which the objectives warrant the allocation of public funding on a current and ongoing basis and examine the scope for alternative policy or organisational approaches to achieving these objectives in a more efficient and / or effective basis (e.g. through international comparison). 7. Specify potential future performance indicators that might be used to better monitor the performance of Naval Service vessel maintenance. 1.3.2 Membership of Steering Committee A civil-military Steering Committee was established in 2006. The membership of the Steering Committee is: Mr. Robert Mooney4, Principal Officer, Department of Defence (Chairman) Colonel Paul Pakenham5, Director of Administration, DFHQ. Ms. Eilís O’Connell6, Principal Officer, Department of Defence Captain Paul Keaney (NS), OIC Naval Support Command, Naval Service. Mr Frank Griffin7, Department of Finance Ms. Patricia Troy8, Assistant Principal, Department of Defence, Secretary 4 Mr. Robert Mooney replaced Mr. Jim Blighe Colonel Paul Pakenham replaced Colonel Bob Fitzgerald. 6 Ms. Eilís O’Connell replaced Mr. Brendan Coghlan 7 Mr. Frank Griffin replaced Ms. Eileen Dalton (Department of Finance). 8 Ms. Patricia Troy replaced Mr. Robert Mooney 5 4 1.4 Methodology The maintenance of Naval Service vessels involves a variety of units in the Naval Base, each with inputs, activities and outputs. The aggregation of each of these unit’s efforts, constitutes the overall maintenance output for Naval Service vessels. The relationship between each of these unit’s inputs activities and outputs was identified and expressed in programme logic format, which provided the evaluation framework for this Review. The Review focussed on each of the unit’s activities and identified and costed inputs utilising a variety of methodologies. (a) Pay costs were extracted utilising the MIF system, cost centre codes and payroll analysis. The proportion of time available for vessel maintenance activities was derived through analysis of the military Personnel Management System and through existing job card analysis for civilian employees. (b) Material costs and contracted services were identified by the Naval Service utilising the MIF system and historical data. The Review then focussed on the identification and quantification of activities for each of the units and their contribution to the overall maintenance effort. (a) (b) (c) The utilisation of job card data allowed for the broad quantification of civilian maintenance employee’s activities. Civilian support staff costs were apportioned based on the proportion of civilian maintenance staff time engaged in Naval Service vessel maintenance. The activity of stores and procurement staff was quantified through the examination of orders placed and inventory issued. Inventory management was examined through analysis of inventory turnover levels. The maintenance activity of military personnel is not captured via job cards and their contribution towards the maintenance effort, although identified in broad terms, could not be precisely quantified. The Working Group intended to utilise maintenance standard times for United States Coast Guard (USCG) Medium Endurance Cutters (similar to LE Eithne) to project overall maintenance effort required for this type of vessel and utilise this as a “best estimate” of military staff effort. The Naval Service were unable to perform such a projection. The Review Group utilised a variety of methodologies in order to examine efficiency. The identification of a direct military comparator proved problematic due to variances in the specifications, capabilities, fleet size and age of vessels. The Review Group decided to undertake focussed benchmarking on specific ship components that require significant maintenance activity. The Review Group approached engine suppliers Wartsila Ireland Ltd, who agreed to supply standard times for major routine maintenance for their equipment. The USCG supplied detailed maintenance information, including standard times, for their Medium Endurance Cutters (WMEC), which are similar to LE Eithne. These were compared with: (a) Maintenance of Wartsila W 26 engines on LE Niamh and LE Roisin. 5 (b) Selected Maintenance routines for LE Eithne. In order to examine alternative approaches to ships maintenance, the Review Group examined both private sector and public sector approaches. Members of the Working Group were given a comprehensive overview of maintenance management and execution in Arklow Shipping, an Irish commercial shipping company. Members of the group also examined the USCG approach to vessel maintenance and the initiatives being undertaken to improve this function. The Review was assessed by an independent evaluator, in line with the quality assurance process required by the Value for Money and Policy Review Central Steering Committee. 1.5 Review Structure Chapter 2 examines the objectives of Naval Service vessel maintenance and their compatibility with overall strategy. Chapter 3 describes the Naval Service maintenance organisation, including the types of maintenance, the units, maintenance execution, maintenance management systems, and the maintenance cycle. Chapter 4 examines maintenance costs, activities, outputs, and comments on efficiency. Chapter 5 examines and comments on effectiveness. Chapter 6 examines performance measurement, outlines the Naval Service Balanced Scorecard (BSC) and includes suggestions for performance indicators for the maintenance function. 6 2. Naval Service Vessel Maintenance Objectives This chapter addresses terms of reference 1 and 2 of the Review, which are: 1. 2. 2.1 Identify Naval Service vessel maintenance objectives. Examine the current validity of those objectives and their compatibility with the overall strategy. Programme Objectives The Naval Service define the objectives of Naval Service vessel maintenance as: “To preserve Naval Service vessels in a determined state or condition, or to restore Naval Service vessels to a determined state or condition, in order to meet operational readiness and deployment targets.” The Naval Service maintains its vessels to allow it achieve its operational deployment and readiness targets, and to ensure the safety of its crews and minimise harm to the environment. As for all Navies, there are no recognised international Naval/Military standards laid down to cater for vessel maintenance. The civilian standards applied in this area are ratified by the International Maritime Organisation (IMO), a subsidiary body of the UN, in the International Convention for the Safety Of Life At Sea (SOLAS) and prevention of Marine Pollution (MARPOL). While warships and troopships are generally exempt from SOLAS & MARPOL, this exemption has an important caveat: “The present Convention shall not apply to any warship. However, each party shall ensure by the adoption of appropriate measures not impairing the operations or operational capabilities of such ships owned or operated by it, that such ships act in a manner consistent, so far as is reasonable and practicable, with the present convention”. Irish Naval Service Vessels are maintained throughout their life with a view to ensuring a level of safety and environmental protection that is at least equivalent to SOLAS and MARPOL. Ships are subjected to a programme of regular inspections by Classification Society representatives in order to provide independent assurance of the level of safety, environmental protection and overall vessel sea worthiness. In essence, the civil regime, in so far as is reasonably practical for naval vessels, is used as a minimum standard benchmark for vessels of the Naval Service with respect to safety, prevention of pollution and to minimise adverse effects on the environment. In addition, Naval Service vessels are maintained to ensure they can meet their operational targets. The configuration of Naval Service vessels is militarily focussed with systems that significantly differ from civilian vessels. As military vessels, the breadth of maintenance differs from civilian vessels and includes maintenance of weapons systems, electronics, communications, boarding craft and surveillance and monitoring equipment. When Naval Service vessels conduct overseas visits, regional agreements and requirements of the host port State must be fulfilled. For example, host States like Canada or the USA may demand compliance with the local environmental and/or safety provisions, or the 7 presentation of MARPOL certificates. This is set out in the United Nations Convention on the Law of the Sea (UNCLOS). The operational readiness and deployment targets for the Naval Service are grounded in Defence policy as outlined in the White Paper on Defence and in the delivery of outputs as outlined in the Department of Defence and Defence Forces Strategy Statement 2008 – 2010, the Defence Forces’ Annual Plan, and the Defence Annual Output Statement 2008. 2.2 The White Paper on Defence (2000) The White Paper on Defence (2000) sets out the policy framework for Defence over the period to end 2010. It outlines the requirement for the Naval Service to provide for contingent and actual maritime defence requirements. Fishery protection was identified as being the primary activity of the Naval Service on a day to day basis, accounting for over 90% of Naval Service operations9. In addition, the Naval Service’s ability to undertake tasks at sea, led the Government to decide that: “the emphasis will be on utilisation and development of the Naval Service to contribute to the maximum to all of the State’s requirements in the maritime domain”10. Analysis of the Defence and Security environment in 2000 led the Government to decide that: “..the Naval Service will be developed around the provision of a modern 8 ship flotilla. There will be a process of continuous investment and vessel replacement to ensure that the flotilla is capable of meeting military and other requirements. Ireland does not face a maritime-based threat for which the huge costs of warships could be justified. The military requirements of the Naval Service are largely of a contingent nature and the general approach will be to ensure an appropriate level of retained capability. The requirement is for a flexible force with the capacity to deploy vessels at sea quickly and to sustain as many days on patrol as possible. While a major alteration in the level and type of vessel provided is not contemplated, there is the potential to maximise capabilities, within the broad available financial envelope. This can be achieved by a range of efficiency and effectiveness measures designed to achieve more patrol days and to utilise existing manpower and other resources in a better way…”11. The special review of the Naval Service, which reported in 1998 under the auspices of the Efficiency Audit Group (EAG), led to specific recommendations to improve efficiency and effectiveness in the Naval Service. The White Paper on Defence (2000) outlines the principal elements of a plan to implement these efficiency and effectiveness recommendations made by Price Waterhouse. Principal elements of this plan provided for: A new organisational structure based on operations and support divisions with an overall manpower level of around 1,144. 9 White Paper on Defence (2000) para 4.11.1 White Paper on Defence (2000) para 4.11.8 11 White Paper on Defence (2000) para 4.11.5 10 8 A planned approach to sea / shore rotation of personnel on a two year period of commitment to sea going duties followed by a two year period away from such duties. Service Level Agreements (SLAs) with principal clients such as the Department of the Marine and Natural Resources. Regular recruitment and other measures such as schemes for the commissioning of enlisted personnel to address personnel shortfalls. Enhancement of the Naval Service College and development of proposals for a joint initiative with Cork Institute of Technology, in order to meet changing needs and keep pace with the increased demand for maritime education and training responses. Continuation of a programme of investment at the Naval Base to improve the buildings and other infrastructure. Enhancement of information technology infrastructure to maximise information gathering and utilisation in line, inter alia, with EU requirements.12 The Review of White Paper Implementation (2007) acknowledged that this plan had been achieved. 2.3 Strategy Statement Department of Defence and Defence Forces Strategy Statement, 2008 – 2010 The Strategy Statement articulates the mission of the Defence Organisation, which is: “to provide for the military defence of the State, contribute to national and international peace and security and fulfil all other roles assigned by Government.”13 The Strategy Statement outlines four high level goals as follows: 1. To provide for the defence of the State against armed aggression, by maintaining and developing appropriate military capabilities. 2. To contribute to on-island security and stability by providing, on request, aid to the civil power (ATCP), aid to the civil authority (ATCA) and other emergency and nonemergency services. 3. To contribute to the maintenance of international peace and security through participation in approved UN-mandated peace support, crisis management and humanitarian relief operations. 4. To provide the best possible defence policy advice and military advice to the Minister in order to support management of all aspects of defence provision and facilitate planning for future needs. These goals are supported by four programmes, which are outlined in the Defence Annual Output Statement 2008. The Naval Service contributes to all of these goals and programmes. 12 13 White Paper on Defence (2000) para 4.11.10 Department of Defence and Defence Forces Strategy Statement 2008 - 2010 9 2.3.1 Programme 1 - Contingent Capabilities The Naval Service provides the maritime element of the State’s contingent Defence capabilities. The organisation, fleet, staffing and training of the Naval Service are focussed toward the delivery of a wide variety of naval capabilities including joint operations with both the Army and the Air Corps. The eight-vessel configuration provides the platform from which both military and non-military outputs are delivered as required by Government. The armament and crewing of each vessel is outlined in Appendix 2. 2.3.2 Programme 2 – On Island Security and Support to Other Agencies. In line with the Government decision to utilise and develop the Naval Service to contribute to the maximum to all of the State’s requirements in the maritime domain, Naval Service vessels operate in a multi-tasking capacity. This ensures the optimal utilisation of Naval Service assets and maximises value for money. The Naval Service continues to direct approximately 90% of its patrol day output towards fishery protection. A draft Service Level Agreement (SLA) is currently being progressed with the Sea Fisheries Protection Agency. This SLA will formalise output targets for the Naval Service with respect to fishery protection. In addition to fishery protection, the Naval Service also deliver a range of outputs on behalf of and to other State agencies and non Government organisations such as the Department of the Environment, Heritage and Local Government, the Irish Coastguard (IRCG), Met Éireann, the Marine Institute and the Radiological Protection Institute of Ireland (RPII). These include providing a search and rescue response, pollution surveillance, dive support, training and advice, escort duties, meteorological readings and wildlife monitoring. A SLA was finalised with the IRCG in December 2008, which details the service to be provided to the IRCG by the Naval Service. Also in December 2008 a SLA was finalised with the Marine Institute regarding the provision of surveys, training and information sharing between the Naval Service and the Marine Institute. Other SLAs are being progressed with Met Éireann, Medico-Cork/Health Service Executive and the Central Fisheries Board. In addition, the Naval Service is provided for in SLAs the Department is establishing with the RPII and the Air Accident Investigation Unit (AIIU) in the Department of Transport. The Naval Service provides expertise to the Department of Transport, Maritime Safety Directorate for the implementation and continuing evaluation of response to the International Ship and Port Facility Security Code (ISPS Code), as it applies to Irish Ports. The ISPS Code applies to port security and came into force worldwide in July 2004. In addition, the Naval Service is represented on the National Maritime Security Committee. The Naval Service participates in EU security initiatives such as Global Monitoring for Environment and Security (GMES), Land and Sea Integrated Monitoring for European Security (LIMES), and Maritime Security and Surveillance (MARISS) The Naval Service also undertakes tasks in ATCP and in ATCA. As part of the Joint Task Force on drug interdiction at sea, the Naval Service with An Garda Síochána and Revenue’s Custom Service collaborate to prevent the illegal smuggling of drugs. The Naval 10 Service also performs security duties, as requested, for major high profile events in Ireland such as visits by foreign dignitaries. The unique characteristics of Naval Service vessels and crew have also provided the State with the capacity to pursue and detain vessels engaged in other potentially high risk illicit activities such as the illegal movement of weapons and ammunition. Naval Service vessels have also assisted in developing trade and cultural links with other countries through foreign visits. 2.3.3 Programme 3 - International Peace and Security Naval Service vessels have supported the Defence Forces deployed on overseas peace support operations through deployment, re-supply and recovery tasks. Naval Service personnel also regularly serve on overseas peace support operations. In addition, the Naval Service provides military advice, where required, with respect to European Security and Defence Policy (ESDP). 2.3.4 Programme 4 - Policy and Military Advice. The FOCNS provides military advice in respect of Naval and maritime issues. Naval Service personnel are also assigned appointments in Defence Forces Headquarters in the Department of Defence. The FOCNS attends meetings of the high level civil/military Strategic Management Committee when issues relating to the Naval Service are being discussed. 2.4 Delivery of Naval Service Vessel Outputs Since 2000, in line with the White Paper Goal, there has been a phased increase in Naval Service ship patrol day output, with current patrol day output more than 50% higher than 1999 output. Figure 2.1 highlights the patrol day trends over the period 1999 – 2006. Figure 2.1 Naval Service Patrol Days 1999 – 2006 Naval Service Patrol Days 1999 - 2006 Patrol Days 1800 PATROL DAYS 1600 1400 1200 1000 1999 2000 2001 2002 2003 2004 2005 2006 Year The Naval Service patrol day target is currently 1,680 patrol days each year. This equates to 210 patrol days per vessel each year. To meet this target the Naval Service must ensure 11 that vessels are properly maintained in order to perform the multiple tasks that may be required. The Defence Forces’ Annual Plan 2008 requires that the Naval Service fleet is deployed or maintained at a readiness level of 8 hours notice or less, 90% of the time throughout the year. In essence, this means that in addition to providing for the targeted patrol day requirements, the Naval Service fleet must also be “available” for deployment if required. Currently, this readiness state is primarily directed towards possible requirements arising from Programme 2, as previously outlined at 2.3.2. 2.5 Conclusion The Steering Committee are satisfied that the objectives of Naval Service vessel maintenance are clearly specified, remain valid and are directly linked to overall strategic goals. 12 3. Naval Service Vessel Maintenance Overview This chapter provides an overview of Naval Service vessel maintenance. It outlines the types of maintenance undertaken, the Naval Service Units involved with vessel maintenance and how maintenance is conducted. The chapter also describes the differing levels of maintenance and maintenance management. 3.1 Types of Maintenance Maintenance is carried out on all vessels under the following broad headings: 3.1.1 Planned Preventative Maintenance (PPM) This is maintenance that is carried out on shipboard equipment to prevent failure of machinery, thereby ensuring continuous availability. PPM is carried out according to either running hours e.g. 100Hrs, 250Hrs, 500Hrs, 1000Hrs, 3000Hrs, 5000Hrs, 10,000Hrs or time e.g. daily, weekly, monthly, three monthly, six monthly, annually, bi-annually etc. All machinery onboard a vessel has a maintenance plan. This approach also allows for planning and management of resources e.g. finance, personnel, spare parts, tools. 3.1.2 Condition Based Monitoring (CBM) This consists of maintenance routines designed to monitor and assess the performance of machinery. Without carrying out invasive maintenance inspections, CBM can indicate the condition of machinery and help to highlight when overhauls are required. CBM utilises performance measurement criteria, spectrographic oil analysis, trend analysis and surveys. CBM is used to reduce the maintenance burden and increase the time between overhauls. CBM is carried out on a continuous basis e.g. hourly, daily, as well as on a planned basis e.g. monthly, or three monthly. 3.1.3 Unplanned Corrective Maintenance (UCM) This category encompasses maintenance activities that occur as a result of equipment failure. Failure can occur due to factors such as the environment in which machinery is operated (e.g. rough weather, vibration, and heat), age of the equipment, manufacturing faults, etc. This type of maintenance is difficult to pre-empt and can result in extended down time of machinery as spare parts, personnel etc. may not be readily available. UCM is the area of maintenance that presents the greatest threat to a seagoing vessel through unscheduled down time. As it is difficult to cater for, particularly with older equipment, UCM can adversely affect the operational profile of a vessel for an extended period of time. UCM, by its very nature generally requires immediate action to address. This diverts resources and focus away from the other maintenance activities. Through its approach and maintenance policies, the Naval Service attempts to minimise the amount of UCM by adhering to a robust maintenance regime of PPM and CBM. 13 3.2 Units involved in Ships Maintenance 3.2.1 Naval Support Command (NSC) NSC is tasked with the support of the Naval Service afloat and ashore. As part of this role, Officer Commanding NSC is responsible for Naval Service vessel maintenance and has a number of units / sections under command in order to fulfil this responsibility. The individual functions of these units are elaborated in this section. 3.2.2 Planning, Inspection and Maintenance Management section (PIMM) Maintenance of Naval Service vessels is planned by a dedicated central shore based unit called PIMM. This unit schedules planned preventative maintenance, monitors the completion of maintenance tasks and provides central support with respect to unplanned corrective maintenance. This unit is also responsible for conditioned based monitoring of Naval Service machinery, primarily through lubricating oil analysis. 3.2.3 Ships Crew Each vessel has dedicated maintenance personnel who perform watch-keeping duties and perform specified PPM and CBM routines. In addition vessels have the capability to perform UCM, depending on the nature of the unplanned event, inventory held on board and maintenance expertise required. Whereas most crew members engage in general ships husbandry tasks (routine cleaning, chipping and painting), crew members with appropriate qualifications undertake technical maintenance tasks. 3.2.4 Mechanical Engineering Naval Dockyard Unit (MENDY) This unit is comprised of two discrete elements: Naval Dockyard and Fleet Support Group (FSG). 3.2.4.1 Naval Dockyard The Naval Dockyard is mostly staffed by civilian personnel with overall management by Naval Service officers. The Dockyard undertakes the more technically demanding PPM on Naval Service vessels. This is generally scheduled for completion during a vessel's annual re-fit period. The Dockyard also undertakes UCM that requires their level of technical capability or infrastructural support. 3.2.4.2 Fleet Support Group (FSG) FSG is staffed by Naval Service personnel with maintenance qualifications. The Naval Service operates a policy of two years sea going duties and two years land based duties for its ship’s crews. FSG personnel are the ship’s maintenance personnel who are on land based duties. 14 FSG personnel are utilised to support the maintenance effort. They are used to provide additional support to ships’ crews and/or the Dockyard, as required. FSG also undertake all maintenance tasks on Naval Service Rigid Inflatable Boats (RIBs), which are utilised for boarding operations, a critical operational capability for the Naval Service. 3.2.5 Weapons Electric Unit (WEU) The WEU comprises three Sections; Electric/Electronic Section, Communications Technical Section, and Ordnance Section. WEU is also staffed by Naval Service personnel with technical qualifications and like FSG these personnel are generally ship’s crews on shore rotation. WEU conducts weapons maintenance and electrical and electronic maintenance support. WEU also performs upgrade works on these vessel’s systems. 3.2.6 Logistics Unit The Logistics Unit provides logistic support for all of the Naval Service. From a maintenance perspective, the key element of this unit is the Main Technical Stores, which procures maintenance goods and services and receipts and issues the majority of maintenance inventory. Each of the units involved in performing maintenance can requisition inventory from the Logistics Unit. 3.3 Maintenance Management Systems The Naval Service currently manages its maintenance through three IT systems. Excel Spreadsheet System. This is the traditional or older system and consists of spreadsheets containing a planner, master plan, maintenance schedules, weekly/monthly routines and quarterly return reports. It is in use on six of the vessels. Automated Maintenance on Ships (AMOS). This is an “off the shelf” computer based system running from a shore based database. It consists of software designed specifically for managing vessel maintenance. It differs from the Excel system in that the system is programmed with all information regarding maintenance of the machinery and the maintenance routines are automatically scheduled by the system. It is in use on two of the vessels. EAM. The Naval Service is in the process of adopting a single computer based system similar in principle to the AMOS. Enterprise Asset Management (EAM) is a module of the MIF and is currently being rolled out on a phased basis to all units with maintenance requirements. It is anticipated that this will be the future system which will be used on all ships and units. Some of the added advantages are: o o o o o o o Linked to stores (will significantly improve planning and accountancy). Run from a secure database via satellite (24hrs / 7 days availability to sea going units). Can accommodate immediate and widespread update when required. Greater accuracy in forecasting. Handles all internal and inter unit works orders. Allows for capture of time spent on maintenance tasks. Greater capacity for trend analysis. 15 EAM has been rolled out on trial to one shore based unit (Diving section) and the first sea going unit (LE Aisling). It is anticipated that EAM will eventually replace the other two systems. 3.4 Maintenance Execution Vessel Maintenance is carried out as follows: 3.4.1 By ship’s crew on patrol A patrol is generally of 21 days duration. During that time, each department onboard the ship carries out hourly, daily, weekly and monthly maintenance routines PPM. The ship’s crew also continuously undertake UCM. In addition, they also complete any scheduled larger routines. Generally maintenance routines of up to and including 6 monthly, are carried out at sea on patrol. Larger maintenance routines are generally not performed, as this would involve taking equipment out of service for an extended time frame. There is also a risk factor in larger routines – e.g. if problems are discovered requiring extra parts, the equipment could be out of service for even longer. Main engine and generator maintenance (small to medium scale) is carried out at sea e.g. 100Hrs, 500Hrs, 1500Hrs. The careful management of alternate engine running routines and engine room practices allows for the deferral of major maintenance routines. Not all elements of major routines can be conducted at sea, so some of the jobs will be deferred to a more suitable time. The completion of maintenance at sea can be affected by factors such as weather and the operational profile of each vessel. Factors that can contribute to successful completion are scheduled down time e.g. vessel alongside port, or weather bound at anchor where duty watches are supplemented by key maintenance personnel who can conduct maintenance. Maintenance cover is maintained at all times on a 24hr basis. 3.4.2 Alongside Naval Base between patrols During periods alongside in the Naval Base between patrols (periods of 16 days), maintenance as outlined above is conducted. Work that may have been deferred during an operational patrol is also undertaken. In addition to the “normal” working day, maintenance cover is supported on a 24hr basis by rostered duty watch personnel. Departments within the vessel will also use this time to request support from shore based departments who can provide extra personnel, in particular specialised trades, specialist equipment and specialist knowledge. In the main, this support is sought to reduce work back-logs, investigate and problem solve more complex failures and undertake UCM that may be beyond the vessel’s ability. Support is available from Naval Dockyard, WEU and FSG. The support levels are limited during standard periods between patrols, as ships on annual refit will command the majority of support resources. Civilian contractors may also be contracted in during this period for specific specialised work e.g. insulation work and accommodation outfitting. 3.4.3 During the annual refit period Each ship is allocated an annual refit period of generally 28 days. Planning for the annual refit normally commences at six to nine months prior to the event. All large scale 16 services/overhauls are scheduled to occur at this time. New equipment fit, major additions, alterations and accommodation upgrades also occur at this time. The majority of available resources from NDY, WEU and FSG are made available to the vessel during this period. The ship’s crew are also employed on maintenance during this period. Civilian contractors may also be contracted in during this period for specific specialised work. 3.4.4 During Dry Dock Each ship is removed from the water every 30 months for a two week dry docking period. This allows work to be conducted on all underwater components of the vessel, which are unavailable under normal circumstances, and is planned in advance. A civilian ship repair facility is contracted to dock, carry out necessary works and undock the vessel. The work carried out by the contractor is supplemented by the ship’s crew. 3.5 Maintenance Management and the Maintenance Cycle 3.5.1 The Maintenance Cycle Figure 3.1 outlines the key units involved in vessel maintenance and the maintenance management cycle. A draft maintenance plan is circulated by the Maintenance Management Section (MMS) – a sub-element of PIMM, to the various stakeholders and is considered in conjunction with the annual patrol plan. Once agreed differing units have responsibility for implementing various elements of the plan. Typically each ships Mechanical Engineering Officer (MEO) is responsible for ensuring that PPM is conducted when required. Where available, FSG personnel can supplement the ships maintenance crew when alongside between patrols. The Officer in Charge (OIC) of MENDY typically manages the Annual Re-fit project for each ship and the OIC of WEU manages ordnance upgrades and electronic upgrades as well as supplying staff for re-fit tasks. The requisitioning of inventory for differing elements of maintenance is generally performed by the unit, which will perform the maintenance task that requires the inventory or equipment that is being requisitioned. The procurement of the item may be through Main Technical Stores or through the unit performing the maintenance task. Figure 3.1 below illustrates the Maintenance Management Cycle. 17 Figure 3.1 The Maintenance Management Cycle 3.5.2 Maintenance Management Figure 3.2 highlights the differing levels of maintenance, the contribution that each unit makes to overall maintenance outputs and management responsibilities. There may be occasions when units perform levels of maintenance above or below those outlined, however, the figure is a useful guide to the roles of the differing units. It is clear that although PPM is scheduled and monitored by MMS, the execution of maintenance is managed by a variety of stakeholders. Inventory is requisitioned by the various stakeholders as required. 18 Figure 3.2 Maintenance Management Overview Maintenance Plan is produced by MMS Maintenance levels can be categorised by Technical Difficulty Maintenance Level Level 1 Low Maintenance Performed By Level 2 Level 3 Technical Difficulty (Skills and Equipment / Facilities Required) Ships Crew Ships Crew High Dockyard Civilian Staff FSG Outside contractors Dockyard Civilian Staff Outside contractors Maintenance Managed By Maintenance Recorded by Maintenance Centrally Recorded and Scheduled by Ships MEO Ships MEO Dockyard / WEU Consultation with Dockyard / FSG / WEU managers. Consultation with Ships MEO Ships MEO Ships MEO Dockyard Maintenance Management Section The Logistics Unit supports maintenance through the acquisition of inventory and the procurement of contracted services. 19 4. Maintenance Activities, Costs and Outputs This chapter addresses the following terms of reference: 3. Define the outputs associated with Naval Service vessel maintenance activity and identify the level and trend of those outputs. 5. Identify the level and trend of costs and staffing resources associated with Naval Service vessel maintenance and thus comment on the efficiency with which it has achieved its objectives. 6. Evaluate the degree to which the objectives warrant the allocation of public funding on a current and ongoing basis and examine the scope for alternative policy or organisational approaches to achieving these objectives in a more efficient and / or effective basis (e.g. through international comparison). 4.1 Planning, Inspection & Maintenance Management Unit (PIMM) This Unit is responsible for Naval Service technical standards, new constructions and is also responsible for Engineering / Technical branch matters in conjunction with the Personnel Management Section. Maintenance Management Section (MMS) is within this Unit and it directs, supervises and records technical maintenance of Naval Service equipment. PIMM are responsible for new constructions, planning and provides an inspectorate to preserve Naval Service technical standards. The strength of the unit is outlined in Table 4.1. Table 4.1 MMS Strength Officers NCOs Enlisted Personnel Total 8 12 1 21 4.1.1 Costs The total payroll cost of the MMS for 2006 was €770,000. As strengths and rank structures remained constant over the Review period, these costs are indicative of MMS payroll costs each year of the Review period. In order to accurately reflect the cost of time spent on purely maintenance related activities, other assigned tasks such as temporary duties, training and ceremonial duties were identified. A percentage of 16% was extrapolated from available data. This represents time spent on activities other than maintenance. When total payroll costs are reduced by this percentage actual maintenance related payroll costs for MMS were €646,800. 4.1.2. Activities MMS carries out the following maintenance functions: 20 Researches, creates and implements maintenance policy and routines. Reviews and updates maintenance policy and routines. Plans, schedules and distributes maintenance routines for all units on an annual basis. Monitors and assesses completed maintenance. Maintains an overall overview on running of large items of machinery. Monitors CBM. Monitors ship’s machinery log books. Co-ordinates ship’s annual engineering inspections. Identifies and implements ship’s modernisation policy. As outlined in Chapter 3, MMS plan all fixed scheduled maintenance or PPM to include; Dry-docking – Each ship is removed from the water every thirty months for a two week dry docking period. This allows work to be conducted on all underwater components of the ship and is planned in advance. Annual refits – Each ship is allocated an annual refit period of generally twenty-eight days. Routines - Daily, weekly, monthly, tri-monthly and bi-annual maintenance routines and requirements. Fixed schedule maintenance requirements are governed by manufacturer’s recommendations, IMO recommendations, relevant civilian legislation and regulations, Naval Service experience and Classification Society standards. Classification Society Regulations set ship quality standards and include inspections to ensure that ships are seaworthy and not a threat to the environment. If a ship passes inspection, the Classification Society issues a technical and compliance report. Although built to Class, Naval Service vessels are exempt from and therefore not retained in Class. This is mostly for operational and security reasons. 4.1.3 Output / Maintenance Management The initial draft maintenance plan is circulated to Naval Service Operations (NSO) in order to develop and merge it with the annual patrol plan. Once finalised, the maintenance plan is issued to the various maintenance stakeholders including the ship’s MEO. MMS often order parts for the various refits in order to speed up the requisitioning process but this activity is also conducted by the MEO, WEU, Dockyard and FSG. Once the plan is circulated, MMS step back to an oversight role and responsibility for driving the maintenance activities is delegated to the MEO. This process is the same for each of the eight ships and assistance from MMS is continually sought when maintenance-planning issues arise particularly in the case of unscheduled repairs. The calendar year is broken into four quarters with a specific maintenance schedule assigned to the MEO for completion in each quarter. This schedule will include projections of dry-docking and re-fits that are dynamic and change frequently depending on engine running hours each quarter. At the end of each quarter, MMS download data for maintenance completed on board. This data does not normally, but can include work completed during refits or unscheduled maintenance. In general, the refit period lasts approximately five weeks and there are 21 rarely overruns outside of the scheduled timeframe. The Naval Service estimate is that 70% of all maintenance is planned with the balance assigned to unscheduled requirements that arise from time to time. This unforeseen maintenance or UCM is addressed by MMS in discussion with the MEO and prioritised depending on operational requirements and resource availability. The process of downloading data is quite labour intensive and currently entails three different management support systems. Standard Excel Package - is used on the majority of the fleet where a member of MMS has to physically download maintenance work onto a disk from the ship’s maintenance computer at the end of each quarter. It consists of spreadsheets containing a planner, master plan, maintenance schedules, weekly monthly routines and quarterly return reports and is operated on six of the ships. AMOS - is operated on the LE Roisin and Niamh. This is an “off-the-shelf” package, which is designed specifically for the marine industry and in particular for use onboard ships. It was procured with the purchase of LE Niamh and Roisin. The maintenance schedules and inventory are preloaded on the system and it has the ability to cost inventory to ships but does not currently cost labour. Each ship has its own real time database, which is uploaded to a central database at each visit to the Naval Base. During the reporting period there was satellite connect difficulties with this system but these have been recently resolved. Enterprise Asset Management (EAM) - is a module of MIF currently being piloted on LE Aisling in tandem with Excel as a back up. All three management support systems require different skills, corporate knowledge, training, technical expertise and operating procedures in order to be maintained. It is envisaged that MMS will operate one management system namely EAM, once EAM is fully operational. 4.1.4 Efficiency and Recommendations The current maintenance management system is labour intensive with responsibility for execution of maintenance dispersed amongst a number of stakeholders, as previously highlighted in Chapter 3. This is not helped by the use of three differing management support systems, Excel, AMOS and EAM. It is anticipated that, once fully implemented, EAM will address these management issues. The Working Group identified the US Coast Guard’s (USCG) MMT system as a valuable and best practice model that could be adopted, as appropriate in the Naval Service. This point will be expanded on in Chapter 5. 4.2 Flotilla – Ships Crew The organisational structure / crew of a Naval Service vessel for the purpose of the Review can be sub divided into three branches, each with distinct duties and responsibilities. The three branches are as follows: Marine Engineering Branch Weapons / Electrical Branch 22 Operations Branch Operations Branch is concerned mainly with the navigational and operational functions of the vessel, in addition to personnel administration. As such, the Branch is excluded from the maintenance tasks as defined within this Review. The maintenance responsibilities reside within the Mechanical Engineering and Weapons Electrical Branches and their functions correspond in the main with those of their shore-based colleagues. The planning and coordinating of all maintenance activities on board each vessel rests with the MEO. The maintenance personnel on board each vessel are outlined in Table 4.2 below. Table 4.2 Maintenance Personnel on each Naval Service Ship as June 2006 Vessel LE Eithne LE Emer LE Aoife LE Aisling LE Orla LE Ciara LE Niamh LE Roisin Total Marine Engineering Branch Officers NCOs Enlisted Pers 2 10 9 1 9 8 1 8 4 1 9 3 1 7 6 1 8 3 1 7 5 1 8 6 9 66 44 Weapons Electrical Branch Officers NCOs Enlisted Pers 1 1 1 1 1 1 1 1 2 1 1 9 1 Total 24 19 14 14 15 13 15 16 130 4.2.1 Costs The total salary costs for maintenance personnel outlined above for 2006 was €5,600,744. The yearly costs throughout the period of the Review were relatively constant due to the fact that staff numbers and ranks remained consistent throughout. An analysis of ships maintenance personnel’s duties identified that 43.73% of staff time is attributable to watch keeping and other duties with the remainder being available for vessel maintenance activities. Assigning costs on this basis results in total payroll costs for ship’s maintenance staff of €3,151,523. The costs for each vessel are outlined in Table 4.3 below. Table 4.3 Maintenance Personnel Costs for each Naval Service Ship 2006 Vessel LE. Eithne LE. Emer LE. Aoife LE. Aisling LE. Orla LE. Ciara LE. Niamh LE. Roisin Total Total Cost 1,011,576 786,386 604,594 611,939 693,143 555,574 641,519 696,013 €5,600,744 23 Cost of available time for maintenance 569,213 442,499 340,205 344,326 390,031 312,621 360,982 391,646 €3,151,523 The above costs relate to maintenance staff availability for maintenance and do not relate to the cost of personnel time actually engaged in maintenance. It was not possible to calculate personnel direct maintenance costs due to the fact there are no job cards or other method of recording maintenance personnel time when actually engaged in maintenance activity. 4.2.2 Activity PPM conducted by the flotilla during patrols is based on the schedules set by MMS using the three maintenance management support systems, previously outlined in the Review. Patrols are generally of 21 days duration, with maintenance on board being dovetailed with the operational tempo of the ship. During patrols, the two maintenance branches carry out hourly, daily, weekly and monthly planned maintenance routines. Small to medium scale maintenance is carried out on ships’ main engines and generators, e.g. 100hrs, 500hrs, 1500hrs maintenance routines. This requires careful management of duty versus standby engines and engine rooms. Additionally, maintenance branches complete larger PPM routines with up to and including six monthly routines carried out on patrols. Maintenance routines greater than six months cannot be carried out, as it would involve taking equipment out of service for an extended timeframe. MEOs are required to make quarterly returns using the management support systems to MMS on the maintenance scheduled against maintenance completed. The completion of maintenance schedules can be impeded by factors such as weather, the operational tempo of the ship and the complexity of problems that may be uncovered during PPM. Temporary unavailability of required maintenance inventory items can also impede the completion of certain maintenance tasks. PPM that is not completed during patrols is identified by maintenance management support systems and is completed between patrols when the ship is alongside or during periods of annual refits. Maintenance branches also conduct UCM as the need arises and to this end are required to provide maintenance cover on a 24hr basis while the vessel is on patrol and alongside at the Naval Base. 4.2.3 Efficiency Time spent on major maintenance routines undertaken by maintenance personnel in the flotilla is not currently recorded i.e. through the use of job cards or other methods. This presents two difficulties in attempting to identify if maintenance tasks performed by ships’ maintenance staff are efficient. Firstly, the output of maintenance personnel in the flotilla cannot be disaggregated into discrete maintenance tasks and secondly, costing is based on personnel availability to conduct maintenance and not on their actual time spent engaged in maintenance. Specific efforts were made to benchmark maintenance work carried out by maintenance personnel in the flotilla with standard times used by the USCG maintenance staff on board a similar class of ship to the LE Eithne for major service routines. However, this was not possible due to the reasons outlined above. It has therefore not been possible to assess the efficiency of maintenance staff in the flotilla. 24 4.2.4 Recommendations It is anticipated that the implementation of the EAM module of the MIF will allow for the capture of personnel time spent on major maintenance routines. The Steering Committee recommend, that major service routines are isolated and that standard times are introduced for each of these routines. Standard times can be identified for the major service routines by utilising manufacturers, USCG, and other suitable comparative data. The Steering Committee also recommends that a formal system to monitor performance against standard times should be established. It should be noted, as previously stated above, that there are external factors that impact on maintenance activities such as weather, the operational tempo of vessels and lead time for parts. These will make the use of standard times for comparative purposes less reliable initially than their use for shore-based units. However, in due course, the recording of time spent on jobs and the use of standard times will provide a bank of data that will allow for better measurement of the efficiency of maintenance tasks undertaken by personnel in the flotilla. 4.3 Mechanical Engineering and Naval Dockyard (MENDY) This Unit is responsible for second line and heavy technical support of Naval Service ships and boats. This unit comprises the main element of the civilian maintenance workers and the FSG. The FSG is the flotilla shore rotation. The breakdown of strength and costs for 2006 are outlined in Table 4.4 as follows; Table 4.4 Civilian Military Personnel Costs for MENDY 2006 Officers NCOs Enlisted Pers Total Pers 8 44 26 86 78 Total Allocated Pay14 2006 € 2,743,891 € 2,153,850 164 € 4,897,741 Total 4.3.1 Civilian Dockyard Staff 4.3.1.1 Costs Payroll costs for 2006 were identified as €3,372,167. This figure includes staff involved in both administrative and maintenance activities. Civilian Dockyard staff are directed towards other maintenance activities aside from Naval Service fleet maintenance. These include; 14 Self-maintenance of Dockyard equipment and facilities Account Analysis Report MIF 25 Naval Base units requiring Dockyard maintenance skills Department of Defence ferry fleet Unit costing The job card system was used to identify the percentage of time engaged in these other activities in order to reflect the cost of Naval Service fleet maintenance. Analysis of direct costs associated with the various areas of maintenance highlighted 18.7% of time dedicated to these other responsibilities. This gives an associated cost of €2,743,891 for civilian Dockyard personnel for 2006. 4.3.1.2 Activities As already mentioned, the civilian Dockyard staff are mainly used for level II and level III (heavy technical support) maintenance of Naval Service ships. Their main work effort is primarily directed towards the annual refit of each ship, which is generally scheduled for a twenty-eight day period. All large-scale services/overhauls are scheduled to occur during the refit. New equipment fit, major additions, alterations and accommodation upgrades also occur at this time. The majority of available maintenance resources as detailed above are made available to the ship during this period. During periods alongside the Naval Base between patrols, support is often sought from the Dockyard in order to reduce work backlogs, investigate & problem solve more complex failures and undertake UCM that may require Dockyard resources. However, support levels are limited during standard periods between patrols, as ships on annual refit will command the majority of support resources. OC Dockyard can also order parts through the Main Tech Stores for work that will be conducted during the re-fit period. 4.3.1.3 Efficiency The maintenance plan issued by MMS details specific work that must be completed within the refit period. This work is managed by OC Dockyard and assigned to the various civilian sections. The Dockyard operates a job card system that associates time and personnel resources with the various maintenance requirements. The current process entails opening a job card once work has started, which is then closed on the date that the job is completed. However, within this period, additional jobs can and are added to the card and personnel assigned to the work are often called away for other prioritised work. The net effect of this is that the completed job number reflects a series of aggregated maintenance activities against an overall time. It is therefore difficult to comment on efficiency when the system does not provide information regarding time spent on specific maintenance activities. The Steering Committee noted that the present job card systems primary focus is on capturing costs rather than a means of identifying time spent on maintenance activities. The Committee acknowledged that the difficulties encountered by the Working Group in terms of identifying time spent on various maintenance activities is a practice or custom related issue and a modified application of the job card system should address these issues. The Naval Service has recently taken steps to address this gap. 26 Allied to this issue, the Steering Committee noted that there is presently no benchmarking system in the Naval Service for assessing maintenance activities such as the use of average or standard times compared to actual time taken to complete work as a measure of efficiency. The Working Group noted that a Preventative Maintenance Manual was in operation in the USCG. This manual includes a detailed list of maintenance activities on a ship-by-ship basis outlining the number of personnel required to conduct the work, necessary parts and consumables, frequency and an estimate on how long the job should take. The Naval Service has commenced drafting a Preventative Maintenance Management Manual, by combining all the information already available into a single source document. In addition, the Working Group acquired standards times from an engine manufacturer in order to benchmark time for completion of specific maintenance routines and it is intended that these routines will be incorporated into the Naval Service Preventative Maintenance Management Manual. Due to the aggregation of multiple maintenance tasks under a single job number, the Working Group were unable to isolate specific jobs for which standard times had been identified. This prevented the Working Group from completing the benchmarking study and commenting on efficiency. 4.3.1.4 Recommendations It is anticipated that the EAM module of MIF will allow for the setting of standard times against specific jobs and the recording of actual time spent on these jobs. The Steering Committee recommends that a Preventative Maintenance Manual, currently being developed by the Naval Service, be completed for each vessel. This manual should include a detailed list of maintenance activities on a ship-by-ship basis outlining the number of personnel required to conduct the work, necessary parts and consumables, frequency and an estimate on how long the job should take. The Steering Committee recommends that major PPM routines are isolated and that standard times are introduced for each of these routines. Utilising manufacturers, USCG and other suitable comparative data can identify standard times for the major service routines. The Naval Service should continue to refine the current civilian job card system to clearly identify specific works undertaken, thus facilitating the identification of time spent and associated costs on specific maintenance jobs. The Steering Committee recommends that a formal system to monitor performance against standard times should be established. 4.3.2 Fleet Support Group (FSG) 4.3.2.1 Costs The total payroll cost of FSG for 2006 was €3,155,000. It became apparent during the Review that FSG are used for activities other than maintenance therefore the whole payroll 27 costs could not be allocated. These activities include ceremonial, military training, base security duties and relief for personnel at sea. An examination of daily/weekly attendance figures highlighted a 33% time allocation to activities other than maintenance. When taking this factor into account, the maintenance related cost of FSG for 2006 is €2,153,850. 4.3.2.2 Activities The FSG comprise of the marine engineering staff that are on 2-year rotation from sea service with the flotilla. The skills resources within FSG include engine room artificers and mechanics. OC Dockyard assigns appropriate tasks to FSG personnel based on the Preventative Maintenance Plan. FSG generally conduct level II maintenance on the various ships during refits and when vessels are alongside. In addition, they are also responsible for servicing and repairs to the inflatable rib fleet. As mentioned in the costing methodology, FSG are also used for other duties. 4.3.2.3 Efficiency As indicated above, FSG personnel are assigned various tasks in accordance with maintenance requirements. These assignments are recorded in the daily parade states but unlike their civilian colleagues, there is no job card system or means of capturing output in terms of time spent on maintenance activity. Therefore, productive effort for maintenance could not be isolated on a task-by-task basis and this has prevented the Steering Committee from commenting on efficiency. 4.3.2.4 Recommendations The Steering Committee anticipate that EAM will address the issues outlined above in terms of reporting on time spent on maintenance activities. The Steering Committee recommend that the job card system should also be piloted and extended to the FSG in order to align maintenance processes under one system and facilitate the introduction of EAM. The Steering Committee noted that 33% of FSG staff time is spent on a range of activities including sea relief and non-maintenance related military duties. Personnel are often taken away from maintenance jobs in order to fulfil these temporary duties, sometimes with little prior notice. This may result in a reluctance to schedule FSG staff for extended maintenance tasks. The Steering Committee recognise that there is an ongoing requirement for sea relief staff and staff to undertake military duties. In that context, the Steering Committee recommends that the Naval Service critically review management of FSG staff resources to ensure maximum availability for maintenance tasks. The Steering Committee acknowledges that on occasion, operational requirements may supersede planning guidelines but believe that their technical skills and capabilities need to be primarily directed towards maintenance activities. 4.4 Weapons Electrical Unit (WEU) 28 WEU is responsible for the maintenance of communications, navigational, electrical and ordnance equipment on Naval Service vessels. The organisation of the Unit reflects these categories of equipment and is broken down into the following sections: Communications Technical Section Electrical/Electronic Section Ordnance Section This Unit co-ordinates and controls the work of its component sections. The Unit also manages the use of external contractors as the need arises. The staff of WEU comprise of the permanently shore based staff and communications, electrical and ordnance technicians who are on two year rotation from sea service with the flotilla. The total strength of the Unit as at 2006 is outlined in Table 4.5 below. Table 4.5 Personnel Employed in WEU (2006) Officers NCOs Enlisted Pers Total Pers 8 48 3 59 4.4.1 Costs The total salary costs for WEU for 2006 were €2,087,000. The costs remained consistent over the period of the Review again due to the fact that the staff numbers and ranks remained constant over the period. However, all salary costs cannot be attributable to the maintenance effort. Personnel from the unit are also involved in other Naval Service tasks such as regimental duties, military training and ceremonial duties. Analysis of daily and weekly attendance for staff in the Unit identified that 16% of WEUs staff time is not attributable to maintenance. This gives salary costs for WEU attributable to the maintenance effort of €1,753,080. In addition to staff costs, there has also been significant expenditure on equipment installed on board the flotilla by WEU. These costs are outlined in Figure 4.1 and Table 4.6 below. Figure 4.1 Expenditure on Equipment Installed by WEU 2003 to 2006 € 000,000 1.2 1 0.8 0.6 0.4 0.2 0 2003 2004 29 2005 2006 Table 4.6 Expenditure on Equipment Installed by WEU 2003 to 2006 Expenditure on equipment installed by WEU (€) 2003 2004 2005 2006 472,348 481,693 1,193,193 289,665 The increase in expenditure for 2005 relates to a number of upgrades to vessel equipment with a combined value in excess of €600,000, which is outlined below: Major refurbishment of DAO5 Radar on board LE Eithne Purchase of replacement gyros on Offshore Patrol Vessels (OPVs) Purchase of Marine Inertial Navigation Systems (MINS) Although the useful life of these upgrades extends beyond the period of the Review their full costs were charged in the year they were incurred. 4.4.2 Activities As outlined above WEU is broken into three functional areas each with responsibility for a specific area of maintenance, which is identified below. Communications Technical Section - The Communications Technical Section provides maintenance service for all Naval Service communications and navigational equipment. Electrical/Electronic Section - The Electrical/Electronic section provides a maintenance service for all power generation and ship borne electrical equipment. Ordnance Section - The Ordnance Section provides a maintenance service for all small arms and ships’ weapon systems and an advisory/inspectorate function for weapons. WEU maintenance activities are based around the vessel patrol plan, with the majority of their work being conducted during the annual refits for each of the eight vessels. In preparation for annual refits, WEU identify maintenance work required to be completed by consulting equipment maintenance schedules and liasing with MMS and ships MEOs. Outside of refit periods, WEU conduct maintenance on the vessels while ships are alongside the Naval Base between patrols. In this period, WEU assist the ships crew with extra personnel, particular specialised trades, specialist equipment and specialist knowledge to reduce work backlogs, investigate and problem solve more complex failures and undertake UCM that may be beyond the ships’ crew capacity. WEU also provide advice for ships at sea in all matters relating to their competencies. If there is a requirement to conduct maintenance beyond the capability or capacity of WEU, external contractors are engaged and managed by WEU. 30 4.4.3 Efficiency As with the flotilla there are no records kept on time spent on jobs completed by WEU personnel through the medium of job cards or other methods. This presents the same two difficulties as with the flotilla in determining the efficiency of the unit. Firstly, the productive effort of WEU staff cannot be disaggregated into discreet maintenance tasks and secondly costing is based on staff availability and not on the their actual time engaged in maintenance tasks. Specific efforts were made to benchmark maintenance work carried out by WEU Electric / Electronic section on power generators aboard ship, with standard times set by the manufacturer for major service routines. However, this was again found not to be possible due to the reasons outlined above and the difficulties in obtaining this data from the manufacturers. It has therefore not been possible to assess efficiency. 4.4.4 Recommendations As with other units, it is anticipated that the implementation of the EAM module of MIF will allow for the capture of time spent on major service routines. In the interim, the Steering Committee recommend that the Naval Service should develop a refined job card system to be piloted in WEU, in order to align maintenance processes under one system. It is further recommended by the Steering Committee that major PPM routines are isolated and that standard times are introduced for each of these routines. Utilising manufacturers and other suitable comparative data can identify standard times for the major service routines. The Steering Committee recommends that the Naval Service critically review management of WEU staff resources to ensure maximum availability for maintenance tasks. The Steering Committee acknowledges that on occasion, operational requirements may supersede planning guidelines but believe that their technical skills and capabilities need to be primarily directed towards maintenance activities. 4.5 Contracted Maintenance Contracted maintenance for the period 2003-2006 is highlighted in the table and graph below Figure 4.2 and Table 4.7. Figure 4.2 Contracted Maintenance Costs 2003 - 2006 31 €000,000 3 2 1 0 2003 Table 4.7 Year Contracted Maintenance Costs (€) 2004 2005 2006 Contracted Maintenance Costs 2003 - 2006 2003 2004 2005 200615 1,410,811 1,808,713 1,193,193 2,451,247 Contracted maintenance is required when a particular item of equipment needs a manufacturers service input or specialised fixtures and fittings need to be replaced, upgraded or installed on the various vessels. This level of maintenance is required when the expertise is not retained either on board ships or in the Dockyard. It includes servicing of refrigeration units, air conditioning systems, governors, turbo-blowers and all internal refurbishment and repairs such as galleys, decking, tiling and specialised repairs. In the case of dry-docking, the necessary maintenance infrastructure is not within Naval Service resources and must therefore be outsourced. This entails removing each ship from the water every 30 months for a two-week dry-docking period. This allows work to be conducted on all underwater components of the ship and is planned in advance. A civilian ship repair facility is contracted to dock, carry out necessary works and undock the ship. Ships’ crew supplement the work carried out by the contractor. 4.5.1 Output and Information Deficiencies The main difficulty that the Steering Committee encountered when costing contracted maintenance was in obtaining a breakdown of expenditure on a ship-by-ship basis. The Naval Service was unable to associate contract maintenance costs with various individual ships through the MIF system. The cost is captured in NSC cost centre and not devolved to the fleet where the costs ultimately fall. Initial investigation suggests that subhead managers currently do not devolve expenditure (through no fault of their own) to the end user cost centre codes. This issue was raised with the MIF Project Management Board who confirmed to the Steering Committee that it is being addressed as part of MIF Phase II. 4.5.2 Outsourcing of Maintenance 15 The 2006 cost of contracted maintenance includes two new projects; major overhaul of 76mm OTO Melara main armament and an upgrade of LIOD weapons systems. Difficulties were also experienced in 2006 with the changeover from IMS to MIF where some inventory items were wrongly procured under the Contracted Maintenance DoD Code. It was not possible to identify all of these costs hence the 2006 figure is higher than the previous years. 32 The Steering Committee noted that the Royal Navy (RN) have started outsourcing more of their maintenance to civilian contractors in an effort to reduce costs. Contracts valued at around £250 million have been recently placed by the Ministry of Defence with companies owning shipyards in the North West, North East and South West of England for the longterm maintenance of its fleet of Navy support ships. Northwestern Shiprepairers and Shipbuilders (NSL) of Birkenhead and the A&P Group in Falmouth and Newcastle on Tyne have been named as the contractors to maintain the flotilla of 16 Royal Fleet Auxiliary (RFA) tankers, stores ships and landing ships that supply the RN at sea. The contractors will maintain 'clusters' of ships, providing the necessary refuelling and refit work for the RFA vessels throughout their service lives. Ships are grouped in clusters according to their duties and capabilities. NSL is contracted for the maintenance of four clusters of ships (11 ships in total), with contracts totalling over £180 million, while A&P Group are charged with two clusters (five ships) in a contract worth around £53 million with the work to be shared between its bases in Falmouth and on the Tyne. Another engineering and support services company called Fleet Support Limited (FSL) is based in Portsmouth. In addition to deep repair of naval warships, support and commercial vessels, the company also provides a fully integrated facilities management, logistics, transport, waterfront support and fleet-time maintenance service to the RN. All key capabilities are integrated by FSL in Portsmouth to include Dry docks to suit all classes of RN ship Comprehensive manufacturing and refurbishment workshops A large non-tidal basin for ship lay-up, preparation and fitting out Experienced workforce Optimum application of commercial and naval practices A knowledge of RN ships Established naval supply chain All specialisations to survey, plan, investigate, supervise, test and deliver the project The Steering Committee note that the maritime industry in the United Kingdom is well established, far more vibrant and presents greater choice of maintenance contractor than exists in the domestic industry in Ireland. Commercial shipping enterprises in Ireland use contractors both in England and mainland Europe and scheduled maintenance work is often conducted when the vessel is in port and under cargo contract so loss of business is limited. Larger maintenance work such as dry-docking takes place as required and in the case of Arklow Shipping is conducted in Dublin dry-dock. The Naval Service currently utilise commercial dry docking facilities in Cork. In addition, the volume of maintenance work emanating from the RN is much greater than that of the Naval Service and would therefore be more likely to attract and encourage greater competition. The scope for identifying suitable contractors in Ireland is limited without actually tendering for contracts and there is no guarantee thereafter that a chosen contractor could provide vessel maintenance over a sustained period of time. Servicing Naval Service vessels off-island is possible but presents issues for security, logistical requirements of transporting vessels to and from identified ports and the inherent loss or reduction in organic maintenance capability as a result. However, it is recommended that the Naval Service continue to explore any opportunity to achieve greater efficiency in outsourcing maintenance or elements of maintenance. 33 4.5.3 Recommendations The Steering Committee recommends that the Naval Service should continue to investigate, identify and implement the most cost effective and efficient means of vessel maintenance available. The previous recommendations of the Steering Committee with respect to benchmarking efficiency of maintenance tasks will, in due course, allow for more informed cost comparison of alternative approaches to maintenance including further use of contracted services. 4.6 Inventory The primary management and storage of Naval Service maintenance inventory is performed by Naval Service Technical Stores. All requisitions made by units involved in the maintenance of vessels are made to the Tech Stores, with the Tech Stores in turn filling requisitions from their stock, or requisitioning from commercial suppliers. In addition to inventory being held at Tech Store level, inventory is also held in each of the maintenance units, e.g. MENDY, etc and also on board each of the vessels. Figure 4.3 outlines the units involved in the storage and requisitioning of maintenance inventory. Figure 4.3 MEN DY Maintenance Inventory Management FSG WEU LE Eithne Tech Stores Commercial Suppliers 4.6.1 Naval Service Technical Stores The Naval Tech Stores staff are responsible for the administration of the stores procurement process, control of Naval Service contracts and the custody, care and maintenance of inventory. Not all inventory under the control of Tech Stores relates to maintenance, e.g. Naval Service stock of ship fuel. Activity analysis undertaken of transactions conducted provided us with an estimate showing that 57% of the productive 34 effort of Tech Stores relates to maintenance inventory. Table 4.8 below outlines the staff employed in Tech Stores. Table 4.8 Military and Civilian Staff Employed in Tech Stores as at June 2006 Military Civilian Total 4.6.1.1.Staff Costs Officers 3 NCOs 5 Enlisted Pers 2 Total Pers 10 16 26 Military Staff. Costs were calculated using the staff in place as at 2006. This gave a total of €526,043 for military staff. Apportioning costs on the basis of activity analysis gives the staff costs for 2006 as €299,885. Although military staff rotated through appointments, the rank profile of staff remained consistent allowing this cost to accurately reflect staff costs for each year of the Review. Civilian Staff. The Tech Stores staff remained constant throughout the period of the Review allowing costs to be calculated from individual pay data. Costs were again apportioned using activity analysis, which gave a cost for civilian staff of €329,553. 4.6.2 Inventory Costs During the period of the Review the Naval Service, in line with the Defence Forces transitioned from the Inventory Management System (IMS) to the MIF to manage inventory. This transition created difficulty in extracting data on the value of inventory used in vessel maintenance. This difficulty was compounded by the fact that the vessels could only link with MIF when they were alongside the Naval Base. Figure 4.4 and Table 4.9 below outline the cost of inventory purchased over the period of the Review. Figure 4.4 Cost of Maintenance Inventory Purchased 2003 – 2006 € 000,000 3 2 1 0 2003 2004 35 2005 2006 Table 4.9 Cost of Maintenance Inventory Purchased 2003 – 2006 Cost of maintenance Inventory Purchased (€) 2003 2004 2005 2006 3,469,939 3,326,176 3,061,172 3,006,583 4.6.3 Efficiency As outlined above there are currently data deficiencies, which make it difficult to make an informed assessment on whether inventory is being purchased and expended in the most efficient manner. In order to monitor efficiency in the purchase and use of inventory, data relating to inventory needs to be made more readily accessible by management systems. Additionally, analysis of procurement activity indicates large numbers of small orders for maintenance inventory. This would appear to be reducing the opportunity available to gain economies of scale by aggregating orders. The Naval Service have already begun to examine past purchase history to identify opportunities to combine future orders. 4.6.4 Recommendations Data on inventory used annually needs to be more readily accessible with this information being available on a ship-by-ship basis. Costs must be related to individual vessels in this way and will facilitate annual budgets to be assigned to individual vessels. The Steering Committee recommends that notional budgets for each ship should be developed with a system to monitor outturn against assigned budgets. The notional budgets for each of the vessels should be apportioned to the individual vessels with performance monitored by OC PIMM. This should be piloted in the interim on a manual basis until EAM is fully implemented. This type of system is being used successfully in Arklow Shipping on a manual paper based system. The Naval Service are currently involved in three initiatives, which should make this data accessible going forward. Firstly, the refined use of cost centre codes as part of the roll out of MIF Phase II. Secondly, a pilot on MIF connectivity via a new satellite link is underway involving two vessels. The ultimate objective of the project is to achieve constant MIF connectivity with each vessel in the flotilla. Thirdly the full implementation of EAM should assist in the gathering of the required data. In the interim, budgets should be assigned to each of the ships with a system to monitor outturn against allotted budgets piloted on a manual basis until EAM is fully implemented. The Steering Committee recommend that every effort be made to aggregate orders and reduce the number of smaller orders so as to fully exploit economies of scale achievable in ordering inventory. It is anticipated that this will be achieved through two initiatives previously referred to that the Naval Service have embarked on. Firstly, the introduction of EAM, will trigger ordering of inventory for large scheduled maintenance routines and secondly the introduction of MMT to manage each individual vessels maintenance. The 36 planned introduction of MMT’s will be expanded upon in Chapter 5. Both of these initiatives will have the effect of reducing the need for large numbers of smaller orders. To ensure economies of scale are achieved, a formal system to monitor the number of small orders should be established. 4.7 Infrastructure Each of the units involved in vessel maintenance occupy buildings of differing sizes and functionality, e.g. workshops, stores, office space. The costs related to these buildings for the purpose of the Review were defined as expenditure on upgrades and utilities. The next two sections identify the costs that relate to Naval Service vessel maintenance. 4.7.1 Capital Upgrades of Infrastructure During the period of the Review, two capital infrastructural projects were undertaken. In 2003, a new Naval Service Tech Stores was built costing €3,004,848 and in 2006, the FSG Mast House was upgraded to accommodate maintenance of the RIBs on the two newer vessels costing €820,088. It was not deemed appropriate that any of these costs would be apportioned for the purpose of the Review due to the estimated useful life of the upgrades. 4.7.2 Current Upgrades of Infrastructure During the period of the Review, there were upgrades to the building infrastructure occupied by maintenance units. The costs of infrastructure upgrades are outlined in Figure 4.5 and Table 4.10 below for the relevant years of the Review. Figure 4.5 Infrastructure Upgrade Costs 2003 - 2006 € 000 150 100 50 0 2003 Table 4.10 2005 2006 Current Infrastructure Upgrade Costs 2003 - 2006 Current Infrastructure Upgrades (€) Total 2004 2003 87,700 2004 128,609 2005 0 2006 14,386 87,700 128,609 0 14,386 37 The expenditure in 2003 relates to the upgrade of the FSG Workshops with the expenditure in 2004 relating to refurbishment of the Riggers Workshop (MENDY). It should be noted that although all current expenditure projects occurred within the period of the Review thus contributing to the cost of maintenance, the benefit of these infrastructural improvements will last well beyond the period under review. 4.7.3 Utility Costs Utility costs were estimated for the period of the Review based on the area (m²) of the building each unit occupies. A flat rate for utilities was used which gave consistent costs for each year. Table 4.11 below outlines the utility costs for each unit involved in maintenance. Table 4.11 Utility Costs 2003 – 2006 Unit 17 MMU WEU MENDY FSG Tech Stores Total 4.8 Area (m²)16 206 673 2,481 974 1,289 Utility Costs (€) 2,157 7,046 25,976 10,198 13,496 58,873 Cost Overview Total Costs for Naval Service vessel maintenance are outlined in Table 4.12. 16 Utility costs per m² sourced from Forfas 17 Utility costs attributable to MMU and Tech Stores were apportioned based on the proportion of time staff spent on maintenance related activity (84% and 57 % respectively) 38 Table 4.12 Overall Naval Service Vessel Maintenance Costs for 2006. Maintenance Costs 2006 Staff Costs PIMM Flotilla MENDY - Military (FSG) - Civilian WEU Tech Stores - Military - Civilian €646,800 €3,151,523 €2,153,850 €2,743,891 €1,753,080 €299,845 €329,553 Equipment, Contracted Maintenance & Inventory WEU Equipment installed Contracted Maintenance Inventory Infrastructure Current Utility Costs €289,665 €2,960,347 €3,006,583 €14,386 €58,873 €17,408,396 Total 4.9 Conclusions and Recommendations The Steering Committee note that many of the recommendations arising in this chapter are currently being addressed. It is anticipated that EAM, when fully implemented will assist in addressing the following key issues: Recording of time spent on maintenance Development of standard times Triggering of inventory requisitions Auditable maintenance trail The Steering Committee note that further devolution of costs to end user cost centres is being addressed in the context of Phase II of MIF. Once operational, this will alleviate difficulties encountered in identifying costs on a ship-by-ship basis.18 39 The Steering Committee note that it will take a period of time before EAM can be fully operational and the subsequent benefits measured. While this process is being progressed, certain interim measures can be implemented in order to address certain identified issues in the short-term. The Committee therefore make the following recommendations: The Naval Service should continue to refine the current civilian job card system to clearly identify specific works undertaken thus facilitating the identification of time spent and associated costs on specific maintenance jobs. The job card system should also be piloted and extended to FSG and WEU in order to align maintenance processes under one system. Work in this area should commence immediately. The Steering Committee recommend, that major PPM routines are isolated and that standard times are introduced for each of these routines. Utilising manufacturers, USCG and other suitable comparative data can identify standard times for the major service routines. Furthermore, a formal system to monitor performance against standard times should be established. Work in this area should commence immediately. The Steering Committee recommend that every effort be made to aggregate orders and reduce the number of inappropriate smaller orders of inventory in order to fully exploit the economies of scale achievable in ordering inventory. Notional budgets for each ship should be developed with a system to monitor outturn against assigned budgets. The notional budgets for each of the vessels should be apportioned to the individual vessels with performance monitored by OC PIMM. This should be piloted in the interim on a manual basis until EAM is fully implemented. Work in this area should commence immediately. The Steering Committee recommends that the Naval Service critically review management of FSG and WEU staff resources to ensure maximum availability for maintenance tasks and to improve utilisation of FSG staff resources for extended maintenance tasks. The Committee acknowledges that on occasion, operational requirements may supersede planning guidelines but believe that their technical skills and capabilities need to be primarily directed towards maintenance activities. Work in this area should commence immediately. The Steering Committee recommends that a Preventative Maintenance Manual be developed for each vessel. This manual should include a detailed list of maintenance activities on a ship-by-ship basis outlining the number of personnel required to conduct the work, necessary parts and consumables, frequency and an estimate on how long the job should take. The Steering Committee recommends that the Naval Service should continue to investigate, identify and implement the most cost effective and efficient means of vessel maintenance available. 40 5. Effectiveness of Maintenance This chapter addresses the following term of reference: 4. Examine the extent that Naval Service vessel maintenance objectives have been achieved, and comment on effectiveness. The effectiveness of Naval Service vessel maintenance is determined by the degree to which the overall objective of Naval Service vessel maintenance is met. That objective as outlined in Chapter 2 is: “to preserve Naval Service vessels in a determined state or condition, or to restore Naval Service vessels to a determined state or condition, in order to meet operational readiness and deployment targets.” Two approaches were taken in evaluating effectiveness: (i) The overall performance of the maintenance function was examined to see if the objectives of meeting operational readiness and deployment targets were achieved and; (ii) The maintenance management function was examined to determine whether the process was effective. 5.1 Maintenance Performance 5.1.1 International Standards As outlined in Chapter 2, Irish Naval Vessels are maintained throughout their life with a view to ensuring a level of safety and environmental protection that is at least equivalent to civilian standards such as SOLAS and MARPOL. That objective has been achieved through the successful compliance of the Naval Service with regular inspections by Classification Society representatives. This has provided impartial assurance of the commitment of the Naval Service to maintaining safety, environmental protection and overall ship worthiness. 5.1.2 Operational Readiness and Deployment Targets As stated in Chapter 2, the Defence Forces’ Annual Plan 2008 requires that the Naval Service fleet is operational or at a readiness level of 8 hours notice or less 90% of the time each year. Table 5.1 shows that this target has been achieved for the last three years of the period under review. This target was not in operation for 2003. 41 Table 5.1 Percentage of Time Operational or Available at 8 Hours Notice Year Total Weeks in Refit for all vessels % of Time 2003 2004 2005 2006 47 39 35 39 11.3 9.4 8.4 9.4 % of Time Operational or available at 8 hours notice 88.7 90.6 91.6 90.6 5.1.3 Deployment Targets As stated in Chapter 2, there has been a phased increase in Naval Service ship patrol day output, with current patrol day output more than 50% higher than the 1999 output. The Naval Service Implementation Plan (2000) set a target of allocating 90% of annual patrol days to fishery protection activity. The performance of the Naval Service in this regard is outlined in Table 5.2. Table 5.2 Year 2003 2004 2005 2006 Breakdown of Naval Service Patrol Days 2003 - 2006 Fishery Patrol Days 1353 1488 1599 1540 Non-fishery Patrol Days 143 80 82 118 Total 1496 1568 1681 165819 5.1.4 Unscheduled Maintenance Fleet days lost due to unscheduled maintenance represent a very small proportion of the overall days achieved as shown in the table below Table 5.3. Table 5.3 Year 2003 2004 2005 2006 5.2 Fleet Days Lost Due to Unscheduled Maintenance Days Planned 1511 1600 1680 1680 Days lost due to unscheduled maintenance 27 (1.8%) 12 (0.75%) 10 (0.59%) 9 (0.54%) Maintenance Management Function Chapter 3 outlined the management structures and Chapter 4 described some of the difficulties that have been identified with the existing processes in place to manage the 19 The 1680 patrol day target was not achieved due to nine days unscheduled maintenance for LE Ciara and an additional thirteen days planned maintenance for LE Orla. 42 maintenance function. These included the use of three different management systems for data retrieval, and the unavailability of appropriate data to allow for detailed analysis of time spent on maintenance tasks. Where job cards are completed, they reflect a series of aggregated maintenance activities against an overall time. It was not possible to isolate expenditure on maintenance on a ship-by-ship basis. Furthermore, once the annual maintenance plan had been discussed and agreed with the stakeholders (involving multiple meetings on a ship-by-ship basis), OC MENDY retained executive responsibility for and control over the delivery of the maintenance requirements. This was a legacy issue as he did not have authority over all the elements of the maintenance resource. There were also difficulties with the management of maintenance inventory. Multiple units requisition parts for refits rather than this task being co-ordinated centrally. In totality, these complications have hindered the effective management of the maintenance function. In order to improve management effectiveness, a new model encompassing a re-configuration of the responsibilities for maintenance, in conjunction with a project centred approach, is outlined at the conclusion of this chapter. This new model has been informed by the lessons learned from analysis of other organisations, as outlined below. 5.3 Benchmarking In examining the efficiency and effectiveness of Naval Service vessel maintenance, the Review Group decided to benchmark costs and systems with an appropriate comparative body. The USCG was identified as a good comparator to benchmark all aspects of the maintenance on the LE Eithne against a similar class of vessel used by the USCG. The maintenance management systems used by the USCG across their fleet were examined to benchmark Naval Service systems. Arklow Shipping, an Irish commercial shipping company was used to identify possible alternate methods of maintenance and maintenance management systems. 5.3.1 United States Coastguard (USCG) Following 9/11, the USCG moved from the responsibility of the Department of Transport to the Department of Homeland Security. The USCG is focused primarily on effectiveness, measured in patrol days, rather than efficiency. They are mission oriented, hence their maintenance is mission centred. The USCG maintenance structure has three levels reporting to the Officer Commanding each vessel or the Maintenance and Logistics Command (MLC) as appropriate. 43 Structure Maintenance Level Organisational Intermediate Depot Maintenance Performed by Ships personnel Ships personnel assisted by Naval Engineering Support Units20 USCG yard or civilian contractors for refit or dry dock Naval Service Equivalent Level 1 Level 2 Level 3 Scheduling Maintenance schedules are based on equipment manufacturer’s recommendations, generally accepted elapsed time methods for scantlings and structure, and CBM. Each Medium Endurance Cutter (similar class of vessel to the LE Eithne) is scheduled for 185 patrol days each year. A Preventative Maintenance Schedule is created for each cutter. These schedules are then used to plan the availability of all cutters for patrols and maintenance. The cutters have dock maintenance every two years and are in dry dock every four years. The planning horizon for all maintenance is between one and two years in advance. In order to maximise the efficiency and effectiveness of scheduled maintenance, the USCG have developed a method of project managing major refits. It should be noted that both the structure and size of the USCG dictates that long lead-times are used in the planning of refits. Ship refits are generally more comprehensive than those undertaken by the Naval Service and it can take up to one year to complete a dry docking / Depot Maintenance Refit for each cutter. In view of the size of the Naval Service fleet and the scale of work undertaken during annual refits, such lengthy lead-times would not be required. However, the USCG principle of using a team to project manage a programme of work is still applicable and could be adapted to the Naval Service needs. Acquisition Team One of the examples of best management practice to emerge from the USCG was the use of an Acquisition Team (A-Team). The Acquisition Team process is a collective term that denotes all actions between the designation of the A-Team and the completion of the project. The A-Team process has proved to reduce problems encountered during ship availabilities. By having all interested parties involved in the Acquisition Team process, fewer chances of mistakes or omissions can occur. The acquisition strategy and process being used at the USCG helps ensure thorough preparation as ships enter either dry-dock or dock side repair and maintenance efforts. The process consists of a team drawn from all the required disciplines involved in cutter maintenance and the overall availability scheduling process. The A-Team is responsible for the efficient planning, solicitation, award and execution of the projects and does not disband until the maintenance projects have been successfully completed. The team consists of the type desk manager (team chairman), an engineering specifications writer, contracting personnel, administrative personnel, logistics support personnel and the port engineer from a Naval Engineering 20 The personnel here (including the NESU) are solely engaged in engineering duties on the USCG cutters. However, similar to personnel in the Naval Service FSG, in addition to their primary function of maintenance, USCG personnel are also required to conduct other tasks such as regimental, ceremonial and security duties. 44 Support Unit (NESU). Other ad-hoc members are added to the A-Team as required. Members may join or withdraw as expertise is required, and may serve on several different A-Teams simultaneously. The A-Team process involves at least four meetings during the course of the acquisition process (see Figure 5.1) with milestones tracked during weekly coordination meetings attended by all branches. Figure 5.1 Acquisition Team Process At the conclusion of the project, feedback is solicited from all A-Team members, lessons learned are reviewed for each particular project and ways to improve the entire process for future work are identified. By members focussing on a common goal, the A-Team makes a significant contribution in keeping projects on schedule and within budget. Funding Maintenance funding is allocated to each cutter on a yearly estimate, pooled and then used as required. Some funds are retained on board to be allocated by the Officer Commanding, with the remainder retained ashore by the MLC. This pooling of financial resources did not appear to be based on any definitive methodology, nor indeed did the calculation of the initial estimate allocated to each vessel. Each cutter must then pay for all maintenance to be carried out, whether it is carried out in the Coast Guard Yard or by civilian contractors. The IT system in place to manage USCG maintenance quantifies the cost of civilian staff, inventory and contracted work to each vessel. However, as is the case with the Naval Service, the system does not quantify the maintenance costs of uniformed personnel. 5.3.2 Arklow Shipping Established since 1966, Arklow Shipping specialises in the dry bulk trade, with management teams based in Arklow and Rotterdam. Arklow Shipping currently operates a fleet of 30 ships carrying cargo within Europe on short voyages of generally between two 45 and four days. Members of the Review Group met with a representative from Arklow Shipping to explore the approach to maintenance management in a private sector context. The main driver for maintenance planning in this company is to comply with maintenance requirements as stipulated in shipping regulations and classification standards. In addition, Arklow Shipping tries to keep the vessels operating 360+ days of the year. Maintenance is planned to fit in with the ship’s operational schedule so that routine maintenance can be accommodated without losing any operational capacity. Structure Maintenance Level Maintenance Performed by Routine maintenance Non-routine maintenance Dry dock Ships staff On-shore team to assist ships staff Contract experts when required Dublin dry dock Naval Service Equivalent Level 1 Level 2 Level 3 The majority of vessel maintenance is carried out on board in so far as is possible. Each ship has an engineer officer, supported by the ship’s crew. In addition there is a two man support team and five engineer superintendents based in Arklow who are on call as required to discuss problems with a ship’s engineer and organise the delivery of parts or services to the port of call. The majority of maintenance work, apart from dry docking, is carried out where possible by the ship’s crew, both at sea and while the ship is in port off loading and loading cargo. In the case of services that are outside the capability of the ship’s engineer, Arklow Shipping retain a list of reliable contractors in the main operating ports who can be called upon to carry out maintenance at an agreed price. Arklow Shipping uses a Dublin dry dock for their docking / refits, and makes the most of time spent in dry dock by carrying out engine maintenance at the same time. Scheduling Arklow Shipping has been very successful in managing to dovetail maintenance with the operational tempo of their fleet. Major maintenance is undertaken in ‘small packages’ with the primary objective being to coordinate maintenance with the periods the ships are in port off loading and loading cargo. Funding The costs for ship maintenance are estimated in a budgetary process each year based on the planned maintenance activities (parts and services). Costs are allocated on a ship-by-ship basis and the budget is checked every three to four months where the engineer superintendent will justify expenditure. This system provides for detailed monitoring and control of maintenance costs. The key lessons learned from this private sector company are being studied carefully to determine their practicability for the Naval Service and are reflected in the following recommendations. 46 5.4 Recommendations The Steering Committee found that maintenance outputs are meeting the objectives of Naval Service vessel maintenance. This was confirmed by the fact that operational readiness and deployment targets are being achieved to a high level and the low incidence of unscheduled maintenance resulting in lost patrol days as outlined in Section 5.1. The Steering Committee agreed that the current maintenance management structures in the Naval Service provide a sound basis for effective maintenance management. Implementation of the recommendations outlined in previous chapters requiring improvements to management information is critical in improving the performance management of the maintenance function. Whilst PIMM has responsibility for scheduling maintenance requirements the Steering Committee noted that the execution of maintenance was the responsibility of several stakeholders namely: Ships Crew and MEO Naval Dockyard (Civilian Staff) FSG WEU In addition Tech Stores have responsibility for procuring certain inventory and contracted services. The responsibility for procuring inventory and contracted services also rests with other stakeholders. The Steering Committee agreed that better co-ordination of all available maintenance resources coupled with improved performance measurement data will significantly improve the effectiveness of maintenance management in the Naval Service and makes the following recommendations: The Steering Committee recommends the re-configuration of the current legacy system into a dedicated MMT. This MMT will have responsibility for the centralised coordination of maintenance execution. This team should be comprised of management representatives from each of the shore based units responsible for conducting maintenance and be chaired by a representative from Maintenance Management Section. Representatives from ship’s management will participate where required. The 2 I/C of NSC will chair the MMT. This team will be responsible for project managing fleet maintenance execution for each calendar year. The MMT will produce an overarching project plan for fleet maintenance. This plan will outline prioritised fleet maintenance requirements including vessel re-fits, planned scheduled maintenance and modernisation upgrades. The overarching project plan will highlight inputs required from each unit (including vessels) and outline staff resource inputs and inventory requirements. It is anticipated that this overarching plan will represent an aggregation of project plans for each vessel. This approach should also allow for the 47 assignment of a notional maintenance budget for each vessel. A co-ordinated approach to procurement should maximise opportunities for aggregation. The MMT will monitor the execution of the overarching maintenance project including resource utilisation. In order to provide for assignment of additional resources if required or re-prioritise maintenance inputs i.e. due to unscheduled maintenance requirements, the MMT will closely monitor project implementation and resource utilisation. The implications of resource re-prioritisation will be considered against the overarching project plan. Figure 5.2 outlines the revised maintenance management process. 48 Figure 5.2 Revised Maintenance Management Process 2 I/C NSC MMT produces annual project report and lessons learned Maintenance Requirements: 1. Uncompleted maintenance previous projects 2. Planned Maintenance requirements 3. Annual Health and Safety Inspection 4. Annual PIMM Eng. Inspection 5. External Surveyor report 6. Ship’s work requests via EAM 7. Operational readiness inspection 8. Ship Modernisation policy Refit Scheduling Agreed between NOC / NSC Routine Scheduled Level 1 Maintenance Major Level 2 and 3 Maintenance/Refit. Level 1 Planned Preventative Maintenance Level 2 and 3 Planned Preventative Maintenance. Maintenance Management Team: Reviews Maintenance Requirements Draws up initial Ship Project Plans Decides on priorities Co-ordinates Stakeholder availability Allocates resources Initiates procurement Overarching Project Plan Resources NDY/FSG MTS Ship Staff WEU Civilian Contractors 49 Maintenance Activities carried out by Resources Monitored by MMT 6. Performance Monitoring System This chapter addresses the following term of reference: 7. Specify potential future performance indicators that might be used to better monitor the performance of Naval Service vessel maintenance. 6.1 Performance Monitoring System The objective of Naval Service vessel maintenance as previously stated in Chapter 1 is “to preserve naval vessels in a determined state or condition, or to restore said vessels to a determined state or condition, in order to meet operational readiness and deployment targets.” Performance indicators must measure if the Naval Service and its units are achieving this objective in the most economic and efficient manner. This in turn will inform decision-making on maintenance issues and how the Naval Service are performing in their maintenance of vessels. The Steering Committee were cognisant of the fact that the Naval Service have developed a Balanced Score Card (BSC) for monitoring all aspects of Naval Service performance. The BSC has been used by the Naval Service to ensure that the, “emphasis is centred on obtaining the best value for money in terms of the quality of service and the range of services provided within the envelope of finance provided.” The BSC provides the Naval Service with a mechanism to monitor progress in achieving this objective from four perspectives. The perspectives are outlined below in an extract from the BSC. The Resource Perspective - To manage the procurement and maintenance of the resources required for the delivery of Naval Defence and Marine services within the parameters of devolved budgets. The Development Perspective - To establish and further the means of developing the Naval Service in order to facilitate the enhancement of service delivery on an ongoing basis. The Process Innovation Perspective - To review, re-engineer and integrate the processes for the generation and delivery of Naval Defence and Maritime services in order to increase their efficiency and effectiveness. The Performance Perspective - To monitor, review and manage Naval Service performance, on an ongoing basis, in order to most effectively and efficiently deliver Naval Defence and Maritime services. 50 The Steering Committee are confident that many of the performance indicators identified in the BSC relating to vessel maintenance remain relevant and should be retained. Some existing performance indicators require modification. It was also believed that the introduction of a number of new indicators would improve the Naval Service ability to monitor performance of vessel maintenance. The Steering Committee therefore developed indicators that could be absorbed into the current structure of the BSC and enhance its ability to monitor the performance of Naval Service vessel maintenance. Furthermore, the Steering Committee took the view that the programme logic model, used as the basis for the Review, was also the most appropriate basis for identifying relevant performance indicators for each of the constituent elements of the programme. The application of the model provides an analytical framework for the identification of inputs, activities, outputs and intermediate outcomes related to the programme and facilitates analysis of the linkage between the constituent parts of the programme. To properly measure the performance of the programme, it was identified that the following types of indicators were appropriate: Efficiency Indicators – how efficiently do we use the resources to produce our outputs? These indicators are used to help guide resource allocation decisions by managers. They are predominantly quantitative, with a heavy emphasis on financial data, productivity and timeliness. Quality Indicators – to what extent are the expectations of customers and stakeholders being met? They include among other things measures of reliability. Effectiveness Indicators – are we doing what we set out to do? They relate inputs and outputs to outcomes. They are used for external reports and for high-level internal management reports, including qualitative and quantitative data. 6.2 Recommended Performance Indicators Having considered Naval Service vessel maintenance, the Steering Committee recommends the following performance indicators based on the programme logic model identified earlier. 51 Figure 6.1 Recommended Performance Indicators Inputs o o o o o Staff Inventory Contracted Maintenance Equipment Infrastructure Activities o o o o Outputs Management of Naval Service vessel maintenance Planned Preventative Maintenance (PPM) Unscheduled Corrective Maintenance (UCM) Requisitioning and Distribution of Inventory o Serviceable Naval Service vessels Intermediate Outcomes o Naval Service Patrol Days Suggested Key Performance Indicators 1. Percentage of Tech Stores Requisitions < €250 Target - 10% 3. Percentage of major service routines completed within standard times. Target – 100% 5. Percentage of days Naval Service vessels are deployed or at a state of readiness21 7. No. of patrol days achieved by the Naval Service Target - 1680 2. Outturn on expenditure on vessel maintenance against assigned budget on a ship-byship basis 4. Percentage of PPM per annual maintenance schedule completed 6. No. of patrol days lost to UCM Target - 100% Target – 10 Target - Assigned budget variance of ± 5% not exceeded 21 Target – 90% Readiness is the immediate (within 8 hrs) ability of a given Naval Service vessel to execute a designated mission 52 6.3 Performance Indicators This section will develop on the performance indicators identified under the programme logic model and will outline: The recommendation that each set of indicators has resulted from What the performance indicator will set out to achieve How the data will be collected and reported on Targets set In most cases, the indicators identified are in fact a set of indicators to measure Naval Service vessel maintenance on a ship-by-ship and/or on a unit by basis, depending on which is the most appropriate. These indicators will be aggregated into an overall indicator for the Naval Service. Additionally, some act as a set of indicators that incorporate the constituent cost drivers of maintenance – staff, inventory, etc. These indicators will again aggregate into a Naval Service indicator, which allows for a comprehensive view of Naval Service performance and ease of analysis. 1. Percentage of Tech Stores Inventory Requisitions < €250 – This performance indicator arises as a result of the recommendation in Chapter 4 “[that] every effort be made to aggregate orders and reduce the number of smaller orders of inventory in order to fully exploit the economies of scale achievable in ordering inventory.” This indicator will measure Naval Service success in aggregating orders for inventory and the management of the inventory supply chain. Due to the nature of some of the inventory required for Naval Service maintenance and the need for a local purchase facility, there will always be a requirement for some number of small orders. For this reason, the target for the numbers of orders less then €250 in value, is set at less then 10% of the total number of orders. Target - Percentage of inventory orders less then €250 to be < 10%. 2. Outturn on expenditure on vessel maintenance budget against assigned budget on a ship-by-ship basis – This performance indicator arises as a result of the recommendation in Chapter 4, “Notional budgets for each ship should be developed with a system to monitor outturn against assigned budgets. The notional budgets for each of the vessels should be apportioned to the individual vessels with performance monitored by OC PIMM.” This set of indicators will measure the effectiveness of Naval Service management in estimating their maintenance requirements and allow for better monitoring of budgeted maintenance expenditure. Notional budgets will be set for each of the individual ships using the four cost drivers - staff, inventory, contracted maintenance and equipment costs, as the basic building blocks. Outturn will be measured against budgets on three levels - for each of these cost drivers, on a ship-by-ship basis and across the Naval Service. 54 Target - Assigned budget variance of ± 5% not exceeded. 3. Percentage of major service routines completed within standard times - This performance indicator arises as a result of the recommendation in Chapter 4 “The Steering Committee recommend, that major PPM routines are isolated and that standard times are introduced for each of these routines. Utilising manufacturers, USCG and other suitable comparative data can identify standard times for the major service routines” This set of performance indicators will monitor the economic and efficient management of maintenance inputs. Standard times should be developed for all major service routines on each of the Naval Service vessels with actual time taken to complete these routines measured against those standard times. The reason for major service routines exceeding standard times should be indicated under the following headings: Inventory Staff Time Contracted Maintenance Equipment This will allow speedy analysis of variance between standard and actual times for completing routines. This indicator should be reported on a ship-by-ship and unit basis aggregating into a Naval Service indicator. Target – 100% of major service routines completed within standard times 4. Percentage of PPM per annual maintenance schedule completed - This set of performance indicators arises from the need to monitor performance of Naval Service maintenance against PPM schedules set by PIMM. They will measure the efficiency with which maintenance is managed and conducted to complete annual maintenance schedules. The set of indicators should identify performance on a ship-by-ship basis, which can be aggregated to an overall Naval Service performance indicator. The raw data for quantifying this measure is already being recorded on a ship-by-ship basis using Excel, AMOS and EAM. The reason for any PPM not being completed should be indicated within the confines of the following categories: Inventory Staff time Contracted Maintenance Equipment Weather This indicator should be reported on a unit and ship-by-ship basis aggregating into a Naval Service indicator. Target - 100% 55 5. Percentage of days Naval Service vessels are deployed or at a state of readiness22 - This performance indicator arises as a result of the stated objective of Naval Service vessel maintenance earlier in this chapter “to preserve naval vessels in a determined state or condition…… in order to meet operational readiness and deployment targets.” This performance indicator is also identified in the Defence Forces’ Annual Plan 2008. These indicators will measure how effectively the Naval Service manage and conduct maintenance, by identifying the proportion of the year that each Naval Service vessel is deployed or at a state of readiness. The set of indicators should identify performance on a ship-by-ship basis, which can be aggregated to an overall Naval Service performance indicator. Naval Service vessels should be deployed or at a state of readiness 90% of the calendar year, in line with the Defence Forces’ Annual Plan 2008 and targets set in agreed MOUs and SLAs. Target - 90%. 6. Number of patrol days lost to UCM – This performance indicator arises as a result of the stated objective of Naval Service vessel maintenance earlier in this chapter, “to preserve naval vessels in a determined state or condition…… in order to meet operational… deployment targets.” This set of performance indicators will measure the effectiveness of Naval Service vessel maintenance. They will record patrol days lost due to UCM on a ship-by-ship basis aggregating into a measure for the performance of the Naval Service. Patrol days lost to UCM should be categorised and reported under the category the defective component relates to. Engines Generators Equipment, etc This will facilitate the analysis of the reasons for UCM. Target – 10. 7. Number of patrol days achieved by the Naval Service - This performance indicator arises as a result of the stated objective of Naval Service vessel maintenance earlier in this chapter, “to preserve naval vessels in a determined state or condition…… in order to meet…deployment targets.” This set of performance indicators will again measure the effectiveness of Naval Service maintenance. The indicators will report the number of patrol days on a shipby-ship basis, which will aggregate into a performance indicator for the Naval 22 Readiness is the immediate (within 8 hrs) ability of a given Naval Service vessel to execute a designated mission 56 Service. This performance indicator is already contained within draft SLAs between the Naval Service and the Sea Fisheries Protection Agency (SFPA) and is being reported on an annual basis. This practice should continue with the full set of performance indicators being monitored, in line with targets set in MOUs and SLAs, on a quarterly basis with corrective action taken as necessary. Current Target – 1,680. 6.3.2 Recording and Reporting Performance A formal system to record and report performance of Naval Service vessel maintenance against the identified indicators is fundamental to the success of any performance measurement system. The previously established Naval Service BSC provides the most appropriate mechanism for recording and reporting on performance. Baseline data should be collected to enable progress to be monitored. Progress against performance indicators should be recorded in such a way as to allow performance to be monitored at any given time with six-monthly results being reported on. 57 Appendix 1 Naval Service Organisation NAVAL SERVICE ORGANISATION Naval Service HQ NS Support Command Logistics Mechanical Engineering/ Naval Dockyard Weapons Electrical Planning Inspection & Maintenance Management Personnel NS Operations Command Current Ops Helicopter Patrol Vessel Squadron LE Eithne Intel Naval Service College Flotilla Large Patrol Vessel Squadron LE Niamh Technical Training School Off-Shore Patrol Vessel Squadron LE Roisin LE Emer 58 LE Aoife Officer Training School Costal Patrol Vessel Squadron LE Aisling LE Orla LE Ciara Line Training School Units engaged in ship maintenance activity Naval Support Command (NSC) Planning Inspection and Maintenance Management (PIMM) MENDY FSG & Dockyard Main Tech Stores NSC is tasked with the support of the Naval Service afloat and ashore. OC NSC commands the following support resources in the Naval Base, Personnel, Logistic and technical units/sections, in order to enable the Naval Service fulfil its operational and training commitments This unit is responsible for Service technical standards, new constructions and is also responsible for Engineering / Technical branch matters in liaison with the Personnel Management Section. Within this section is Maintenance Management that directs, supervises and records technical maintenance of Naval Service equipment. Planning Inspection are responsible for new constructions, planning and provides an inspectorate to preserve Naval Service technical standards. This Unit is responsible for second line and heavy technical support of Naval Service ships and boats. Within this unit comes the Plant and Machinery Section, which provides technical service support for Naval Service ships and boats, and the Naval Dockyard, which provides heavy engineering and technical support for Naval Service ships. This unit comprises the main element of the civilian maintenance workers in addition to the flotilla shore rotation, which are called the FSG. The Main Tech Stores staff are responsible for the administration of the stores procurement process, including control of Naval Contracts Section and the custody/care/maintenance of stores contents including Naval Service stock of ship fuel. The store includes both military and civilian personnel working under the command of a naval officer. 59 APPENDIX 2 NAVAL SERVICE FLOTILLA LE Emer P21 LE Emer was built in Ireland to the basic design of the Naval Service’s first purpose built Offshore Patrol Vessel, the LE Deirdre but was modified to improve stability and speed. LE Emer's original Bofors 40L60 gun was recently upgraded to a Bofors 40L70 improving the range and accuracy of her main armament. Operationally, LE Emer chalked up a notable first when she undertook the first ever deployment of an Irish naval ship to resupply Irish troops serving with the United Nations troops in Lebanon in 1979. This was the first of many such deployments and the Naval Service now frequently supports Irish troops abroad. A notable operation in her history was her part in the apprehension of the Marita Anne in 1984, which stopped after warning shots were fired by Emer and which was found to be carrying a significant quantity of arms and ammunition. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Offshore Patrol Vessel 1019.5 Standard 65.2m 10.5m 4.4m 2 x SEMT-Pielstick Diesels;4800hp, 1 Shaft 17kts 4000 at 17kts, 6750 at 12kts 46 (5 Officers) 1 x Bofors 40mm L70 Cannon, 2 x Gambo 20mm 16 January 1978 60 LE Aoife P22 LE Aoife was built in Ireland to the Naval Service’s Deirdre design but was modified for stability and speed and was also fitted with a bow thruster to improve manoeuvrability. LE Aoife's original Bofors 40L60 gun was recently upgraded to a Bofors 40L70 improving the range and accuracy of her main armament. Among many notable operational successes in her history, LE Aoife played a major role in the location of the flight recorder of the Air India plane which crashed off the Irish coast after a bombing in 1985. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Offshore Patrol Vessel 1019.5 Standard 65.2m 10.5m 4.4m 2 x SEMT-Pielstick Diesels;4800hp, 1 Shaft 17kts 4000 at 17kts; 6750 at 12kts 46 (5 Officers) 1 x Bofors 40mm L70 Cannon, 2 x Gambo 20mm 29 November 1979 61 LE Aisling P23 LE Aisling was built in Ireland to the Naval Service’s Deirdre design but was modified for stability and speed and was also fitted with a bow thruster to improve manoeuvrability. LE Aisling's original Bofors 40L60 gun was recently upgraded to a Bofors 40L70 improving the range and accuracy of her main armament. A notable operation in her history was her part, in conjunction with the LE Emer, in the apprehension of the Marita Anne in 1984, which stopped after warning shots were fired and which was found to be carrying a significant quantity of arms and ammunition. Another notable, though sad, duty conducted by Aisling was her part in the recovery mission following the Air India bombing in 1985 off the Irish coast. LE Aisling coordinated the search and recovered 38 bodies before handing the continuing search over to her sister ships which had by then arrived onscene. Type Offshore Patrol Vessel Displacement, tonnes 1019.5 Standard Length Overall 65.2m Beam 10.5m Draught 4.4m Main Machinery 2 x SEMT-Pielstick Diesels;4800hp;1 Shaft Speed, Knots 17kts Range, miles 4000 at 17kts; 6750 at 12kts Complement 46 (5 Officers) Weapons 1 x Bofors 40mm L70 Cannon; 2 x Gambo 20mm Commissioned 21 May 1980 62 LE Eithne – P31 LE Eithne was built in Ireland as a Helicopter Patrol Vessel. The equipment fit was to a very high standard and included the Naval Services first Ops Room, which integrated control of armament and aircraft to a designated centre, remote from the bridge. Her main armament is a Bofors 57mm antiaircraft gun with a LIOD fire control system. Secondary armament is provided by two 20mm Rheinmetals. Eithne is also equipped with the DAO5 Air Surveillance Radar. In the summer of 1986 Eithne scored a notable first, by becoming the first Irish Naval Service ship to cross the Atlantic, when she sailed to the United States, visiting Hamilton, New York and Boston. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Helicopters Commissioned Helicopter Patrol Vessel 1760 Standard, 1910 Full Load 80.8m 12m 4.3m 2 x Ruston 12RKC diesels, 6800 hp, 2 Shafts 20+, 19 normal 7000 at 15kts 85 (9 Officers) 1 x Bofors 57mm Cannon 2 x Rheimetall 20mm Cannon 1 SA365f Dauphin 7 December 1984 63 LE Orla P41 LE Orla was formerly the HMS Swift, patrolling the waters of Hong Kong. She was purchased by the State in 1988. The primary armament is a 76mm OTO Melara compact gun and Radamec electro optical fire control system. LE Orla is a high-speed vessel, designed to move rapidly about the patrol area and to bring her considerable firepower to bear where necessary. LE Orla scored a notable operational success in 1993 when she conducted the biggest drug seizure in the history of the State at that time, with her interception and boarding at sea of the 65 ft ketch, Brime. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Coastal Patrol Vessel 712 Full Load 62.6m 10m 2.7m 2 x Crossley SEMT-Pielstick Diesels, 14400hp, 2 Shafts 25kts+ 2500 at 17kts 39 (6 Officers) 1 X 76mm OTO Melara Cannon;, 2 x 12.7mm HMG, 4 x 7.62mm GPMG 1988 64 LE Ciara P42 LE Ciara was formerly the HMS Swallow, patrolling the waters of Hong Kong. She was purchased by the State in 1988. The primary armament is a 76mm OTO Melara compact gun and Radamec electro optical fire control system. LE Ciara is a high-speed vessel, designed to move rapidly about the patrol area and to bring her considerable firepower to bear where necessary. LE Ciara scored a notable operational success in Nov 1999 when she conducted the second biggest drug seizure in the history of the State at that time, with her interception and boarding at sea of the MV Posidonia off the SW coast of Ireland. Type Displacement, tonnes Dimensions, feet (metres) Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Coastal Patrol Vessel 712 Full Load 204.1 x 32.8 x 8.9(62.6 x 10 x 2.7) 2 x Crossley SEMT-Pielstick Diesels, 14400hp, 2 Shaft 25kts+ 2500 at 17kts 39 (6 Officers) 1 X 76mm OTO Melara Cannon, 2 x 12.7mm HMG, 4 x 7.62mm GPMG 1988 65 LE Roisin P51 LE Roisin was built in Appledore Shipyards in the UK for the Naval Service and Naval Service engineers stood by her construction at all stages. She was built to a design that optimises her patrol performance in Irish waters, which are among the roughest in the world, year round. For that reason a greater length overall (78.8m) was chosen, giving her a long, sleek appearance and allowing the opportunity to improve the conditions onboard for her crew. Facilities onboard include more private accommodation, a gymnasium and changing/ storage areas for boarding teams. LE Roisin's main armament is a 76mm OTO Melara compact gun and Radamec fire control system, which is tied in to the integrated bridge system. She also has a highly automated engine room. Her twin Wartsila diesels give her efficient patrolling ability with good speed performance when required. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Offshore Patrol Vessel 1500 78.84 metres 14.00 Metres 3.80 Metres 2 x Twin 16 cyl V26 Wartsila 26 Medium Speed Diesels giving 5000KW at 1000RPM, 2 Shafts 23 6000nm at 15kts 44 (6 Officers) 1 X 76mm OTO Melara Cannon, 2 x 12.7mm HMG, 4 x 7.62mm GPMG 15 December 1999 66 LE Niamh P52 LE Niamh was built in Appledore Shipyards in the UK for the Naval Service. She is an improved version of her sister ship, LE Roisin and Naval Service Naval Service engineers stood by her construction at all stages. She is built to the successful Roisin design that optimises her patrol performance in Irish waters, which are among the roughest in the world, year round. For that reason a greater length overall (78.8m) was chosen, giving her a long, sleek appearance. Her main armament is a 76mm OTO Melara compact gun and Radamec fire control system, which is tied in to the integrated bridge system. She also has a highly automated engine room. Her twin Wartsila diesels give her efficient patrolling ability with good speed performance when required. One of LE Niamh's most notable episodes was her trip to Asia in 2002, which was the first ever visit by an Irish Naval Service Vessel to that part of the world and included official visits to China, Japan, Korea and Malaysia, together with a refuelling stop in India and a UN resupply visit to Irish troops based in Eritrea. She also recently supported the first ever deployment of Irish troops to Liberia, in West Africa and provided transport and logistical support to the contingent that conducted reconnaissance of the port and territory prior to the arrival of the main body. Type Displacement, tonnes Length Overall Beam Draught Main Machinery Speed, Knots Range, miles Complement Weapons Commissioned Offshore Patrol Vessel 1500 78.84 metres 14.00 Metres 3.80 Metres 2 x Twin 16 cyl V26 Wartsila 26 Medium Speed Diesels giving 5000KW at 1000RPM, 2 Shafts 23 6000nm at 15kts 44 (6 Officers) 1 X 76mm OTO Melara Cannon, 2 x 12.7mm HMG, 4 x 7.62mm GPMG 18 September 2001 67 APPENDIX 3 Programme Logic Model The Programme Logic Model maps out the shape and logical linkages of a programme. It provides a systematic and visual way to present and share understanding of the cause-effect relationships between inputs, activities, outputs and outcomes (results and impacts). The Programme Logic Model is used in planning, implementation, monitoring and evaluation of programmes. Adoption of this approach should enable programmes to be analysed in terms of inputs, activities or processes, outputs, and outcomes that are arranged to achieve specific strategic objectives. The Programme Logic Model is also sometimes referred to as the “Input-Output Model”. Programme Logic Model23 Strategic Planning Programme Evaluation Strategic Objectives Impacts Inputs Activities Outputs Results Basic definitions of the elements of the programme logic model are summarised below. Strategic Objectives - Describe the desired outcome at the end of the strategy period. The objectives should ideally be described in both qualitative and quantitative terms. Inputs - There are many inputs to programmes – physical inputs like buildings and equipment, data inputs like information flows, human inputs (grades of staff) and systems inputs like procedures. The financial input is the budget made available to the programme. Inputs are sometimes referred to as resources. Activities - Activities, also called processes, are the actions that transform inputs into outputs. Activities are collections of tasks and work-steps performed to produce the outputs of a programme. 23 Source – Department of Finance Guidance Manual for Value for Money and Policy Reviews 68 Outputs - The outputs are what are produced by a programme. They may be goods or services. Outcomes – These are the wider effects of the programme, from a sectoral or national perspective, in the medium to long term. They include the medium to long term effects on the targeted beneficiaries. 69