All Wales Continuous Improvement Community
National Standing Conference
Venue:
SWALEC Stadium, Cardiff
Date:
Wednesday 12th November 2014
9:00 – 4:15
Conference Chair:
Paul Matthews, Chief Executive.
Monmouthshire County Council
Cost:
Free.
You are invited to attend the All Wales Continuous Improvement Community’s
National Standing Conference taking place on the 12th November 2014 in the
SWALEC Stadium, Cardiff. Places are limited so ensure you don't miss out by
registering your place as quickly as possible.
Purpose of the Event:
To promote the community of practice network, share learning and to showcase
the resources available to organisations engaged in continuous improvement.
You will have the opportunity to share the experiences of a wide range of Public
Sector organisations including:
o
o
o
o
Intellectual Property Office
Ministry of Justice
Royal Mint
South, Mid and West Wales Fire and Rescue Service and South Wales
Police collaboration
o Natural Resources Wales
o Betsi Cadwalader University Health Board
The conference will include the AWCIC Annual Awards presentation. There also
will be an opportunity for the short listed candidates to present their submissions
and for delegates to speak to the teams to discuss their work during the Network
Space during the afternoon session.
This Conference is funded by Welsh Government.
This is a great opportunity for you to contribute your ideas and have an influence
on how we shape this network to ensure we create an effective networking
environment able to maximise value and best meet your needs
Audience Numbers:
170
Lunch:
Provided
Who should attend?
o
o
Public Sector Lean Systems Thinking and Continuous
Improvement practitioners responsible for enabling and
implementing change
Senior Leaders and Managers in Public Sector Organisations
responsible for delivering change.
This Conference is funded by Welsh Government.
Programme:
9:00 – 9:30
Registration & Refreshments
9:30 – 10:00
Conference Opening
a) Thinking Differently - A Production:
Presented by the Intellectual Property Office
b) Huw Jakeway-Chief Fire Officer
South Wales Fire and Rescue Service
10:00-10:45
Key Note Speaker
Professor Nicholas Rich
Professor in Operations Management, School of
Management, Swansea University
10:45 – 11:00
Break
11:00 – 11:45
Awards Presentation Ceremony
11:45 – 12:15
Speaker
Peter Davies
Commissioner for Sustainable Futures
12:15 – 1:00
Market Place Workshop Session 1
1:00 – 2:00
Lunch
2:00 -2:45
Network Space (inc Refreshments)
2:45 – 3:30
Market Place Workshop Session 2
3:30 – 4:15
Closing:Paul Matthews – Chief Executive,
Monmouthshire County Council
This Conference is funded by Welsh Government.
Suggested Market Place Workshops:
Delegates to choose two from the following workshops.
1.
Ministry of Justice – Caroline Phillips
Leading from the Frontline
The Ministry of Justice Customer Contact Services has transformed the way
it works by empowering its frontline staff. This interactive and lively session
will provide an insight into self-managing teams, putting the customer at the
heart of service redesign and truly empowering staff at all levels to make
decisions.
2.
Betsi Cadwalader University Health Board - Neil Windsor
From Jonkoping (Sweden) to Wrexham – Creating a Qulturm-like centre for
improvement and innovation across healthcare in North Wales.
As a Service Improvement Manager for Betsi Cadwaladr University Health
Board and a skilled Quality Improvement Practitioner with 13 years
experience, Neil’s workshop will allow you to:
 Understand the background and context behind BCUHB’s quality
improvement journey to date
 Gain insight on the national ‘Improving Quality Together’ (IQT)
Programme for healthcare and its adoption across North Wales
 Recognise the standard methodology used for improvement within
BCUHB (Model for Improvement)
 Explore IQT content and local improvement projects to date
3.
Intellectual Property Office – Sean Evans and Chris Carter
Let’s Get Agile!
Agile Project Management is one of the ways the IPO is successfully
delivering change and driving continuous improvement forward. In this
interactive session, you will have the opportunity to:
o Find out about this highly effective approach
o How it promotes collaborative working between IT and business
colleagues
o How the IPO is benefiting from using it to deliver effective change
This Conference is funded by Welsh Government.
4.
The Royal Mint - Leighton John, Head of Production & Operational
Excellence
The Shingo Model & Continuous Improvement at the Royal Mint
Leighton’s workshop will concentrate on the Shingo Model and its strategic
deployment.
5.
South, Mid and West Wales Fire and Rescue Service and South Wales
Police Collaboration – ACFO Derek Masson & Karen Davies
Joint Public Service Centre Project
The project merges the two fire control teams in Mid and West and South
Wales and relocate them with the police control team at South Wales Police
in Bridgend. This session will focus on how the collaborative project has
been set up, the engagement activities with the control staff and the benefits
of police and fire staff working side by side.
6.
Natural Resources Wales – Howard Davies
Natural Resources Wales – a new organisation, our journey so far and how
we use and are developing CI
There have been lots of challenges in the early months and years of NRW, a
new organisation in Wales set up by the merger of Environment Agency
Wales, Countryside Council for Wales and Forestry Commission Wales.
Highlighting a whole raft of Continuous Improvement tools and techniques
we used to integrate the three different organizations, we will tell our story so
far and our plans for the future; how we are developing our CI capabilities to
shape and develop the organisation over the next few years
Delegates will hear about what’s gone well, what not so well, what we’ve
learnt from others and what we’ve learnt about ourselves.
7.
Future Generations Bill - Claire Germaine
Getting Ready for Public Service Boards
Claire will lead an interactive session, focusing on the Future Generations
Bill, taking delegates through the plan and inviting thoughts on what Local
Service Boards would need to do to get ready for the Bill. Drawing on
delegates’ continuous improvement expertise, Claire will lead a discussion
investigating how prepared delegates feel for the outcomes of the Bill – i.e.
preparing assessments/plans, consult and engage and undertake scrutiny
etc, how they would go about getting and what support they feel they would
need.
This Conference is funded by Welsh Government.
8.
Welsh Government - Matthew Jenkins
Performance Management in Public Services – Where Next After Williams?
The Commission for Public Service Governance and Delivery (the Williams
Commission) made extensive recommendations about how performance
management in public services should be reformed. The Welsh
Government’s response, set out in Devolution, Democracy and Delivery –
Improving public services for people in Wales, commits the Welsh
Government to progress in the broad direction set out by the Commission.
The purpose of this workshop is to engage attendees in a discussion about
the future of performance management in public services. In particular the
workshop will:
 ask whether delegates ‘buy’ the Commission’s prescription for
performance improvement;
 outline the Welsh Government’s position on some of the matters
raised by the Commission;
 discuss whether the Well-being of Future Generations Bill, and other
parallel developments, represent a unique opportunity that should be
seized by all colleagues with an interest in public service
improvement.
This Conference is funded by Welsh Government.