Edenfield Road Surgery
Statement Of Purpose
Cutgate Precinct
Edenfield Road
Rochdale
OL11 5AQ
Tel: 01706-344125
Fax: 01706-526882
Website: www.edenfieldroadsurgery.com
Date: March 2016
Review Date: March 2016
The name and address of the registered provider is:
Dr Verity & Partners
Edenfield Road Surgery
Edenfield Road
Rochdale
OL11 5AQ
Registered Manager: Dr Simon Rhodes
Practice Manager: Judith Robinson-Hale
The surgery is situated at Cutgate Precinct and was purpose built in 1983. The precinct offers
large parking facilities for patients. Branch Surgeries are available at Bury Road, and Norden.
Patients are able to book an appointment at the branch surgeries by telephoning the main
surgery.
Under the Health and Social Care 2008 (The Care Quality Commission (Registration)
Regulations 2009 Part 4), the registering body (Edenfield Road Surgery) is required to
provide to the Care Quality Commission a statement of purpose.
The Practice Aims and Objectives:
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To provide personalised, effective and high quality general practice services,
committed to the healthcare of all our patients.
To continually improve healthcare services to patients through learning, monitoring
and auditing.
To ensure safe and effective services and environment.
To take care of all staff, ensuring a motivated and competent team.
Treat all patients and staff with dignity, respect and honesty.
To focus on promoting health and wellbeing and the prevention of disease in the
community.
To work in partnership with our patients their families and carers. To involve them in
decision making about their treatment by listening and supporting them, allowing
them independence and choice.
To ensure robust governance systems are in place to cover all aspects of
confidentiality.
To guide our employees in diversity and equality.
Practice Purpose:
Our purpose is to provide all patients with the highest quality of care and continuous
improvement of healthcare. We aim to achieve this by continuing to offer training and
development to both clinical and administration staff, to achieve the latest advances in
primary healthcare.
The Primary Health Care Team:
Dr Simon M RHODES (Male)
BSc(Hons) 1982 St Andrews MB ChB DRCOG 1985 Manchester
Dr Ann E THRELFALL (Female)
MB ChB 1981 Manchester
Dr Saj AZFAR (Male)
MB ChB MRCGP DFFP 1988 Leicester
Dr Bodrul M ALAM (Male)
MB ChB 2001 Manchester MRCGP
Dr Joanne Chew (Female)
MB ChB 2001 Sheffield MRCGP 2010
Dr Laila J Vedi (Female) MB ChB 2004 Sheffield MRCGP
Dr Victoria Gray (Female) MB ChB 2006 MRCGP Manchester
Dr Dilshad Ashraf (Male) MBChB DipENT
Nurse Practitioners:
Sister N Stafford
Registered General Nurse- Manchester University 1997
BSc (Hons), Minor Ailments/Minor Injuries Degree Salford
Independent Prescriber, Family Planning/Sexually transmitted disease course Link BLS
trainer accident and Emergency BSc (Hons) - Specialist Practitioner - Counselling
Phlebotomy - Minor Injuries X ray interpretation.
Sister C Chrimes
State Enrolled Nurse 1980 - Registered General Nurse 1991
BA (Hons) Health Studies - Msc Advanced Practice - Independent
Prescriber Diabetic Care, X-ray trained - Interpretation of blood results N18 ENB Leg ulcer
management - Women’s Health
Our two Nurse Practitioners provide full support for the doctors at the surgery.
They are available most days. Sister Nicky Stafford can prescribe for children over
three months and adults. Sister Christine Chrimes can prescribe for children
over 12 years and adults. They work along side GP’s to offer an alternative point
of GP contact for patients.
Practice Nurses:
Sister D Taylor:
Registered General Nurse
BSc (Hons) 2007 Community and Public Health
Registered Midwife
Asthma Diploma
Family Planning Certificate
Diabetes Diploma
Diploma of Coronary Heart Disease
Travel Medicine
Extended and Supplementary Nurse Prescribing
Diploma of Higher Education - Practice Nursing
Specialist Practitioner
Sister E Carter:
State Registered Nurse
National District Nursing Certificate (level 2)
Asthma Diploma
Family Planning Certificate (level 2)
COPD Diploma
Travel Medicine
Diploma of Coronary Heart Disease
B-Tech Cervical Cytology
Sister Colloff:
Registered General Nurse
Asthma/COPD Management (enb) Certificate
Counselling Certificate (enb)
Family Planning and Sexual Health (enb Certificate)
Community Health and Enhanced Practice/Nurse Diploma
Enhanced Practice Nurse Certificate
Cytology Screening/Well Woman
Phlebotomy
Travel Medicine
Hypertension/CVD Monitoring
Spirometry
Sister J Clarkson:
Registered General Nurse
Travel Medicine
Phlebotomy
Coronary Heart
Hypertensive Management
Cytology/Well Woman
Hormone Replacement
Thyroid Check
Our four fully trained practice nurses provide support services including cervical smears,
immunisation, advice on nursing and dietary problems and advice on stopping smoking. The
nurses also play a large part in the following clinics:
Health Care Assistants:
Virginia Nuttall and Angela Stansfield – They run an appointment system for blood
pressure, ECG’s, phlebotomy and healthy living advice.
Practice Staff
We also have a large practice team at Edenfield Road Surgery of reception, secretarial and
admin staff. Judith Robinson-Hale the Practice Manager is overall in charge and responsible
for the smooth running of the practice.
The regulated activities under CQC are:
The Services provided by Edenfield Road Surgery
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Routine medical checks and general medical services
Also NHS relevant prescriptions and medications or private prescriptions issued
Management of chronic disease
General nursing care
Maternity services
Cervical screening
Child health surveillance
Smoking cessation
Phlebotomy
Gynaecology
Foreign travel immunisations
Minor surgery
Physiotherapy
Ear Syringing
ECG monitoring
Flu vaccination
Weight loss and Dietary advice
Contraception services
Wound management and suture removal
Child immunisations
Annual health checks
Annual Learning Disability checks
Home visits
INFORMATION
There are leaflets in the waiting room giving advice on many illnesses and on health care
issues.
If you cannot find what you need please ask our practice nurses. The leaflets are available in
other languages. We will make every effort to ensure that you receive any information which
affects your health and care. The practice is fully computerised now so that your care can be
more efficient and so that we can address the problems of preventative medicine with the
information we need at our fingertips.
RESULTS
If you have had a blood test the result may take between two days and three weeks
dependent on the test. The doctor will advise you when to phone in for the results and normal
results are given over the phone. Any abnormal results are better discussed with the doctor
and an appointment is then given. We will contact you to make an appointment when we
receive abnormal results. This provides a double check. X-ray results take up to 10 days from
the date of x-ray to reach us.
The results line is open 10.00am - 12.30pm and 2.00 - 4.30pm Monday to Friday.
PRIVATE SERVICES
A charge is made for services not included in the NHS. These include some certificates to
cover time off work and for financial or insurance purposes, passport applications, vaccination
certificates and forms authorising private referrals. Medical examinations for special purposes
such as elderly driver, pre-employment, fitness to undertake sports, HGV or PSV drivers etc
are carried out at the surgery by appointment. Fees charged are in line with recommended
BMA rates. Ask reception for details.
OVERSEAS VISITORS
Visitors to this country who need medical treatment by a GP will not necessarily receive this
free of charge. Visitors from EEC member countries and some other countries have a
reciprocal agreement.
Visitors from countries not covered by a reciprocal agreement will be treated privately and will
also have to pay for medication at the pharmacy. A receipt will be provided for re-claiming
purposes.
DISABLED PATIENTS
There is easy access through the front door for the disabled and there is a toilet for the use of
our disabled patients. However, access to the extension is via two steps, we have access via
a ramp at the back of the surgery car park - so please let the receptionist know if you have
difficulty with steps. Please inform the reception staff when making the appointment that this
may be necessary.
CARERS
We encourage patients to let us know if they are a carer or are cared for by another person as
this helps to alert us to possible needs in this role. A carer is someone who, without payment,
provides help and support to a partner, child, relative, friend or neighbour who could not
manage without help. We have a nominated lead at the surgery Jackie Royds our admin lady
who you can contact if you require any further information or help with the service.
CONSENT AND CHAPERONE
All examination rooms are secure and confidential. No patient is ever examined or procedure
undertaken without consent. A chaperone is available on request.
MEDICAL RECORDS
These will at all times be kept confidential. You have the right to see your health records
subject to any limitations in the law. You should be aware that sometimes other members of
the primary healthcare team might need access to them. If you wish to see them please
consult the practice manager who will advise you on your rights under the Access to Health
Records. We will at all times follow the limitations of the Data Protection Act.
COMMENTS, SUGGESTIONS AND COMPLAINTS
We are always looking for ways to improve our service. We work to the NHS complaints
procedure guidelines. Please see the reception staff if you have a comment or complaint
about the surgery. If you have a problem with one of the staff or a doctor, Sue Ingham
(practice manager) is able to deal with any problems. We will take your comment or complaint
seriously and deal with it in private.
You will have a reply or a chance to talk about it and sort things out within five working days.
You will not upset the patient/practice relationship by any comment or complaint you have.
If you are still not satisfied, you can contact:
The Ombudsman
The Health Service Ombudsman for England
11th Floor, Millbank Tower
LONDON
SW1P 4QP
e.mail:- phso.enquiries@ombudsman.org.uk
Fax: 0300 061 4000
Alternatively, if you do not wish to complain directly to the Practice, you can complain to the
complaints officer at PALS
PALS (Patient Advice and Liaison Service)
Telephone: 0800 121 4430
Patient Participation Group
Edenfield Road Surgery is committed to continually improving services by learning from and
listening to our patients.
We now have a Patient Participation Group and we are always looking for new members,
please ask at reception for details. We also have a designated notice board with further
information in the main waiting area.
Learning and Training
We have been a training practice for many years and are committed to the training of doctors
all of whom are closely supervised. The ethos at Edenfield Road Surgery is a committed to
“life long learning”.
This includes all the staff that under go annual appraisals and personal development plans.