As we have limited car parking spaces for disabled patients only, we ask all our other patients to walk when possible, or use a cark park in the immediate area As a patient you have a right to: Be registered with a G.P. Have a full health check when you join a doctor’s list. Have emergency care when you need it. Have appropriate drugs prescribed. Be referred to a Consultant acceptable to you when your G.P. feels it necessary. Have access to your own health records (subject to the law) and to expect them to be maintained confidentially. Not be discriminated against on the grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition. Please Note – this Practice contributes anonymous data used for health care research purposes. The data collection scheme has been approved by the South East Multicentre Research Ethics Committee, and the Committee will be overseeing all research conducted on that data. The database will hold data on millions of patients, and no patient will be traceable to anyone outside this Practice. Hermitage Surgery Dammas Lane Swindon SN1 3EF Tel. 01793 522492 Fax. 01793 512520 www.hermitage.gpsurgery.net Dr. Steven Rhodes MB ChB Manchester (1983) DRCOG MRCGP FPCert (Male, full-time) Dr Michael Peters (Male, part-time) MB ChB Leeds (1988) Dr Sanjeeva Jayasoma MBBS MRCGP DFFP (Female, parttime) Dr Jonathan Buckler BM BCh 2011 Oxford University (Male, part-time) Welcome to our Practice We hope the following information will be helpful. The Hermitage is an old established Swindon G.P. Surgery now working from a purpose built building in Old Town. Our aim is to provide the highest standard of health care, and this can be best achieved by developing close partnerships between doctors, surgery staff and patients. We always welcome comments or ideas for improvements. Opening hours: 08.30 to 18.00 Monday to Friday, (closed Wednesday 13.00 to 16.00 for staff training) with extended surgeries on some days. We have disabled access and toilet facilities. Surgery Hours: Surgeries and clinics are spread so that the Doctors and Nurses are available throughout most of the opening hours. All surgeries and clinics to see both Doctors and Nurses are by appointment. Reception is open from 08.30 to 18.00. If you can’t keep your appointments, or need to change it please telephone Reception as soon as possible so that someone else can be offered your place. Telephone Nos: Surgery Fax No: 01793 522492 01793 512520 Out of hours Emergencies: If you have an urgent problem when the surgery is closed, you will be directed via our phone number to NHS 111. Repeat Prescriptions: We need these in writing, ideally with the tear off slip from a previous prescription, ticking which items you require. You can also FAX your requirements to us (01793 512520). If you enclose a stamped self-addressed envelope we will post your prescription back to you, or most Pharmacies will now collect from us and deliver to your door. You can also order repeat prescriptions via our website: www.hermitage.gpsurgery.net Please allow up to 48 hours for repeat prescriptions to be processed. Home Visits: If you need a Doctor to visit you at home because you are too ill to travel to the Surgery, please make your request before 10.00 a.m. if possible (except in an emergency) with full details. The Practice Team: Dr Steven Rhodes Dr Michael Peters Dr Sanjeeva Jayasoma Dr Jonathan Buckler Sarah Francome Gill Parish Alison Tarrant Fiona Kent Tina Carbis Lorraine Ireland Linda McCartney Susan Kearley Dawn Lavers Angela Fitzpatrick Anne Hughes Jackie Woods Karen Harding District Nurses and McMillan Nurses Practice Counsellor Senior Partner Salaried GP Salaried GP GP Registrar Practice Manager Practice Nurse Practice Nurse Practice Nurse Midwife Phlebotomist/Administrator Reception Manager Senior Receptionist Administrator Receptionist/Administrator Receptionist/Administrator Receptionist/Administrator Administration Co-ordinator