MARCHES MEDICAL PRACTICE
BROUGHTON SURGERY
83 Main Road, Broughton, Flintshire CH4 0NR
Tel: 01244 520615 Fax: 01244 538203
BUCKLEY SURGERY
46 Mill Lane, Buckley, Flintshire CH7 3HB
Tel: 01244 550939 Fax: 01244 552620
http://www.wales.nhs.uk/marchesmedicalpractice
Please note all telephone calls at the Surgeries are recorded
Marches Medical Practice
Broughton Surgery
83 Main Road, Broughton, Flintshire CH4 0NR
Telephone 01244 520615
Fax 01244 538203
Buckley Surgery
46 Mill Lane, Buckley, Flintshire CH7 3HB
Telephone 01244 550939
Fax 01244 552620
PRACTICE PROFILE
The Romans originally named this area the Marches and the practice has been
established since the 1930s. We have twelve doctors covering the two surgeries. We
are a GP training practice providing a wide variety of services in a modern and
friendly environment.
THE DOCTORS
BSc MBChB DRCOG MRCGP - Liverpool 1986
Dr Colin Barnard
Dr Stephen Botham
(GP Trainer)
Dr Elizabeth Boothroyd
MA MBBS DRCOG MRCGP - Royal London 1984
Dr Anthony Tansley
MBChB FRCSEd DRCOG - Liverpool 1986
Dr Joanne Chadwick
(GP Trainer)
Dr Richard Wykes
MBChB DRCOG MRCGP - Manchester 1991
Dr Neela Chatakondu
MB BS DRCOG BSc MRCGP - Royal Free 1995
Dr Carol Manley
MBChB MRCGP DRCOG DFFP - Birmingham 1997
Dr Claire Thomas
MB BCh MRCGP DCH DRCOG - UWCM 2000
Dr Annwen Sadler
MB BS MRCGP - Newcastle 1999
Dr Nathan Dangerfield
MBChB nMRCGP MRCS DRCOG DCH -Birmingham 2003
Dr Jo Parry-James
B Med Sci. (Hons) MBBS MRCGP DFFP – Newcastle 2001
MA MBChB DRCOG MRCGP - Sheffield 1988
MB BS DRCOG DPD - St George's 1993
SURGERY OPENING TIMES
Monday, Tuesday and Thursday
8.30am to 6.00pm
Wednesday
8:30am to 12:30pm
2:00pm to 6:00pm
Friday
8:30am to 1:00pm
2:00pm to 6:00pm
One Wednesday in the month the surgery is closed from 1pm to 5.00pm for staff
training.
Bookable appointments are normally available everyday between 8:30 – 10:00 and
2:30 - 5:20.
The OPEN SURGERY will be between the hours of 11:00 a.m. and 12:00 noon
Monday to Friday.
You do not need to phone and book in advance for this doctor clinic, just present
yourself at reception on arrival between these hours.
The appointments will be booked in time order on patients’ arrival at surgery. Please
be aware due to patient demand there maybe a wait but we do guarantee that you
will be seen.
You cannot request a specific GP. You will be seen by any of the GP’s running the
clinic on the day you attend. If you do wish to see the doctor of your choice, please
book a routine pre-booked appointment.
THE PRACTICE MANAGEMENT TEAM
Practice Manager - Broughton
Ms Caron Davidson
Practice Manager - Buckley
Miss Janet Shields
PRACTICE NURSES
Sister Sheila Brownhill RGN (Nurse Manager)
Sister Diane Bartley
RGN, RM
Sister Allison Hughes
RGN
Sister Louise Perry
RGN
Sister Sarah Carter
RGN
Sister Lorraine Little
RGN, RMN
Sister Coleen Ramsey SEN, RGN, EMB Oncology
Miss Stephanie Dodd Health Care Assistant
RECEPTIONISTS
The practice employs a team of receptionists and secretaries; these staff members
provide your link to the practice. They have been trained to undertake a wide variety
of tasks that ensure the smooth running of our services and assist you to make the
best use of the services available.
PRIMARY HEALTH CARE TEAM
The practice has excellent links with members of the Primary Care Team in the area.
These include district nurses, phlebotomists, health visitors, midwives, Macmillan
nurse, school nurses, social workers and community nurses, all of whose services
can be obtained upon request. Additionally, we can arrange in-house physiotherapy,
dietetics and counselling services, when recommended by your doctor.
CONFIDENTIALITY
Whilst you remain registered with this practice, details from your medical records
may be released to other health professionals unless you instruct us otherwise in
writing. This information will only be released in order to enable you to receive proper
care and treatment or to help protect the health of the general public.
PARKING AND DISABLED ACCESS
Parking is available at both premises. There are blue-badge holder bays adjacent to
the building and ramped access to the front door from there. All the consulting rooms
and toilets are on the ground floor and accessible by wheelchair.
TRAINING PRACTICE
The Marches is a training practice for registrar doctors who wish to become GPs.
They are fully qualified and are broadening their experience, prior to becoming GPs.
Occasionally, we may ask your permission to video record your consultation; it will
only be reviewed by the registrar and the GP trainer who is a member of this
practice.
PATIENTS BETWEEN THE AGES OF 16 AND 74
If you have not been seen within the last three years you can request and receive a
three-year review.
PATIENTS 75 YEARS AND OVER
If you have not been seen within the last year you can request and receive an annual
review.
PRACTICE BOUNDARY
We have a practice area covering Buckley and Broughton
NON SMOKING
We operate a non-smoking policy on the premises.
MOBILE PHONES
Mobile phones may NOT be used on the premises.
REGISTERING AS A NEW PATIENT
Please ask a receptionist for a patient registration form. The registration procedure
will be explained to you.
COMPLAINTS
If you have a complaint about any aspect of the service we provide, please first ask
to speak to a supervisor. Then, if necessary, the complaints officer will be contacted.
They will investigate the matter and aim to resolve the problem with you as soon as
possible. A leaflet which explains the procedure is available; please ask for one from
reception.
INTERNET ACCESS
We now offer the facility to book appointments, order repeat prescriptions, update
address and telephone details via the internet. Please ask a receptionist for more
information.
CONSULTING YOUR DOCTOR
Doctors see patients by appointment. A proportion of their appointments are prebookable up to four weeks ahead. For an appointment on the day we have an open
surgery from 11:00 to 12:00.
TO MAKE AN APPOINTMENT
Appointments can be made by telephone, visiting reception during opening hours or
via the internet. Doctors’ and nurses’ time is precious. Please always keep your
appointment or contact us in good time if you will be unable to attend. Patients are
welcome to choose which surgery they wish to attend, but we ask that you only
contact and use the surgery you have chosen for all appointments and general
enquiries because this will be where your records are held. When booking an
appointment you are free to request one with the doctor of your choice. You may
expect to be offered one so long as there are vacancies.
NURSE-LED EXPRESS CLINICS
We run specialist nurse-led 'express' sessions on most days to deal with minor
illness. We have nurses who have received additional specialist training in this area
of clinical care.
* They will be able to help you with many common problems. You can either book a
face-to-face appointment to see the specialist nurse in surgery or book an
appointment time to speak to her on the telephone.
* A list of the common problems that the nurse can deal with is shown below.
COMMON PROBLEMS LIST - EXPRESS CLINIC
Coughs and colds
Flu and simple viral illnesses
Earache
Morning-after contraception
Red sticky eyes
Rashes
Sickness and diarrhoea
Cystitis and thrush
Back pain
Baby problems such as nappy rash
Sore throat
Constipation
Vaginal discharge
Sprains and minor injuries
OTHER NURSE-LED CLINICS
Many of your routine health and review checks will be performed here by the nurses,
thus giving the doctors more time to make the Advanced Access appointment
system work and see patients with more complicated or serious conditions.
Our practice nurses have appointments for the following:
Minor illnesses
Asthma clinics
Heart disease checks
Stop smoking advice
Minor surgery
Cervical cytology
Contraceptive advice
HRT advice
Child immunisations
Blood pressure checks
Well man clinic
Well woman
Travel vaccinations and advice
Diet advice
Diabetes clinics
OUR HEALTH CARE ASSISTANT
Has undertaken specific courses and training to perform a variety of nursing tasks for
example you may see her for:
Blood pressure checks, have blood samples taken, have an ECG, routine
monitoring, i.e. patients on Warfarin and patients who are taking immunosuppressant
drugs
HOME VISITS
Please phone the surgery before 10.00am if possible.
Home visits are reserved for patients who are too ill to attend surgery. They are
extremely time consuming and we generally follow the guidelines laid down by NHS
Wales, which has approved the following:
* A GP visit is recommended to terminally ill and bed-bound patients.
* A GP visit may be useful in cases of chest pain, severe shortage of breath and
severe bleeding.
If a GP is informed that a patient has symptoms that suggest a heart attack, the
sensible approach may be to dial 999 and call an emergency paramedic ambulance
rather than attending the surgery.
URGENT VISITS
Broughton patients Tel: 01244 520615
Buckley patients Tel: 01244 550939 at all times.
Please phone before 10.00am to request urgent house calls.
ZERO TOLERANCE
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery
who abuses GPs, staff or other patients (be it verbally, physically or in any
threatening manner whatsoever) will risk removal from the practice list. In extreme
cases we may summon the police to remove offenders from the practice premises.
OUT-OF-HOURS SERVICE
Betsi Cadwaladr University Health Board is responsible for commissioning the out-ofhours service which is run by the health board and operates between the hours of
6.30pm and 8.00am Monday to Thursday and from 6.30pm Friday until 8.00am
Monday (Tuesday during bank holidays). There is always a doctor on call and you
may be asked to attend the out-of-hours emergency centre.
The phone number for this service is 0300 1235566
Patients might also consider phoning NHS Direct, a 24-hour helpline, on 0845 4647
at any time for medical advice, or visit them online at www.nhsdirect.nhs.uk
OTHER SERVICES
Appointments are available to see the district nursing sisters for dressings etc. These
are usually done at the local clinic.
A phlebotomy service (taking blood samples) is available daily; an appointment is
necessary.
Antenatal clinics are held weekly in association with the community midwives. Details
of these clinics are available from reception.
REPEAT PRESCRIPTION ORDERING
Requests for repeat prescriptions are made by using the re-order slip that is issued
to you with every repeat prescription. You can do this either by delivering it to the
surgery, posting it, faxing it to us or via the internet. For safety reasons we are not
able to accept any medication requests via the phone. We require just two
working days to prepare your repeat prescription. Some local pharmacies offer a
prescription collection service and, with your authority, they may be able to collect
your prescription from us on your behalf. Please speak to your local pharmacy to
arrange this. Please be aware that using the service provided by a local pharmacy
means all of your prescriptions goes the pharmacy you first signed up with, should
you change to a different pharmacy please let us know so we can update our
records.
TEST RESULTS
Please only telephone the surgery after 2.00pm to enquire about test results. Your
doctor will let you know how long it usually takes results to be returned to us. Please
note that X-ray results take up to two weeks; cervical smear results usually take
between one and two months.
SICKNESS CERTIFICATES
For any illness lasting seven days or less, patients should obtain form SC2 (Self
Certificate) from his or her employer. Medical sickness certificates for an illness
lasting longer than seven days will be provided by your GP. Certificates issued for
less than seven days involve non-NHS work and will attract a charge.
CERVICAL SMEARS
We recommend that all women up to the age of 65 should have a smear test every
three years. You will be recalled for this by the Health Authority. Please make an
appointment with a practice nurse.
FLU VACCINATIONS
We recommend influenza vaccination for all patients over the age of 65 years and for
patients considered to be at special risk. Flu vaccinations are usually given in the
autumn; details for the clinics will be displayed in reception.
TRAVEL VACCINATIONS
Travel clinics are held weekly. Please contact us at least eight weeks before
travelling in order that the vaccination plan may be worked out for you. There are
charges for some vaccinations. Details of these are available from reception.
YELLOW FEVER CENTRE
Our Broughton Surgery is a registered Yellow Fever Centre. Please phone us for
details.
FAMILY PLANNING
A doctor's appointment is not necessary to discuss your family planning
requirements. Please make an appointment with one of our practice nurses. A family
planning clinic takes place every week at Broughton and at Buckley. Please phone
for an appointment.
MEDICAL EXAMINATIONS AND PRIVATE FORM COMPLETION
A British Medical Association recommended fee will be charged for undertaking
medical examinations and for the completion of non-NHS forms. These include:
private certificates, holiday cancellation forms, insurance forms including private
healthcare, employment forms, HGV, taxi and elderly driver medicals.
USEFUL TELEPHONE NUMBERS
Wrexham Maelor Hospital
Countess of Chester Hospital
Glan Clwyd Hospital
Mold Community Hospital
Deeside Hospital
01978 291100
01244 365000
01745 583910
01352 758744
01244 830461
ADDITIONAL INFORMATION
At the Marches Medical Practice it is our aim to provide and maintain a
comprehensive, efficient and individual service. At extremely busy times we would
ask for your patience and understanding.
PRIMARY MEDICAL SERVICES
If you require additional information about primary medical services in the area,
please either write to or phone Betsi Cadwaladr University Health Board, Preswylfa,
Hendy Road, Mold CH7 1PZ - Telephone 01352 803434.
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the 'classes' of information the practice
intends to routinely make available. This scheme is available from reception.
Website links: www.patient.co.uk
PRACTICE AREA