Holmwood
Corner Surgery
134 Malden Road
New Malden
Surrey
KT3 6DR
Telephone: 020 8942 0066
www.holmwoodcornersurgery.co.uk
Welcome to Holmwood Corner Surgery
THE DOCTORS
Dr Jonathan Luckett
MBBS DRCOG MRCGP
Qualified: 1981 London
Dr Regine Wiessler
MBChB DTM & H DRCOG DFFP
Qualified: 1990 Cape Town
Dr Annette Pautz
MBChB
Qualified: 1996 Cape Town
Dr Nick Merrifield
MA MBBS DCH MRCGP
Qualified: 2002 London
Dr Hyunick Kim
MBBS BMedsci MRCGP DRCOG DFFP
Qualified: 2005 Nottingham
Dr Nisha Madan
MBChB DRCOG DFFP MRCGP
Qualified: 1998 Manchester
Dr Simon O’Malley
BMBCh MRCGP
Qualified: 2009 Oxford
Also working with the above doctors are GP
Registrars
Holmwood Corner Surgery is a GP Training Practice
for qualified doctors training to be GPs.
PRACTICE STAFF
PRACTICE MANAGER
Jane Cook
ASSISTANT PRACTICE MANAGER
Caroline
RECEPTIONISTS
Amina Annette Diane (Team Lead) Fiona
Helen Janice Kate Kellie Simone
ADMIN LEAD
Loretta
ADMIN ASSISTANTS
Wendy Susan Anjana Shelagh
MEDICAL SECRETARIES
Kate Joan
LEAD NURSE
Lis Brown
PRACTICE NURSES
Jane Tatnell, Yvonne Minnette, Jane Wheller
HEALTH CARE ASSISTANTS
Lin Nicola
The following are employed by Your Healthcare.
COMMUNITY NURSES
The district nurses can be contacted on 020 8949 9989 or
by leaving a message at the surgery.
HEALTH VISITORS
The health visitors are available to advise on children
under the age of five and other related health matters.
Phone direct on 020 8605 1916 or book an appointment
with them on Wednesday afternoons at the surgery
between 2.00 - 4.00pm.
SURGERY OPENING TIMES
Monday
8.30am - 6.30pm
Tuesday
8.30am - 6.30pm
Wednesday 8.30am - 6.30pm
Thursday
8.30am - 6.30pm
Friday
8.30am - 6.30pm
CONSULTATION TIMES
All consultations are by appointment (some can be
booked up to two weeks in advance and others only on
the day). Saturday appointments are pre-bookable
only.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
8.50 - 11.30am
8.50 - 11.30am
8.50 - 11.30am
8.50 - 11.30am
8.50 - 11.30am
9.00 - 10.40am
3.30 - 6.00pm
3.00 - 7.40pm
2.00 - 6.00pm
3.00 - 7.40pm
3.00 - 6.00pm
BOOKING APPOINTMENTS
Telephone: 020 8942 0066 between 8.30am - 12.00pm
and 2.00pm - 6.00pm. All consultations are by
appointment up to three weeks in advance or on the
day except Saturday, which can be up to one week in
advance but not on the day. These may be made by
calling at or ringing the surgery or online (application
forms in reception).
Telephone consultations are also available to be
booked if you feel that you can discuss your problem
with the doctor on the phone without needing to be
seen at the surgery. We will endeavour to give you an
appointment with the doctor of your choice, providing
that the doctor is available that day.
If you are booking an appointment with a nurse (not
available online), please let the receptionist know the
reason, so that you are given an appointment with the
appropriate nurse.
CANCELLING APPOINTMENTS
If you are unable to keep your appointment please let
us know as soon as possible. Appointments are in
great demand and someone else could be seen in your
place.
Appointments can be cancelled by calling us, online if
you have registered for the online service or via our
website www.holmwoodcornersurgery.co.uk
URGENT PROBLEMS
Please ring as soon after 8.30am as possible. If all
available bookable appointments have gone you will be
offered a triage phone consultation with a doctor. If
your problem cannot be sorted out on the phone, the
doctor will book you an appointment. For urgent
problems arising later in the day, if all available
bookable appointments have gone, you will be seen by
whichever doctor is available and fitted in at the end of
surgery. Such consultations will, by necessity, be brief
to avoid long delays for other urgent cases.
HOME VISITS
Please phone 020 8942 0066
These are for patients who are housebound or too ill to
come to the surgery. Requests for visits should ideally
be made before 10.30am. Please give a clear
description of the problem. This will help the doctor to
decide how soon to visit.
If the patient has a temperature or a rash, coming to
the surgery will do them no harm and will not endanger
others.
OUT OF HOURS
Between 6.30pm and 8.00am Monday to Thursday and
from 6.30pm Friday to 8.00am Monday, including
Saturday, Sunday and all bank holidays PLEASE
CALL 111
If you need urgent advice or a visit, a doctor can
always be contacted through the above number.
Remember, this service is designed for genuinely
urgent calls so please do not misuse it.
REPEAT PRESCRIPTIONS
If your doctor agrees, you can obtain repeat
prescriptions for long-term medication. These can be
obtained by written request on, preferably, your repeat
reorder
form
or
also
via
our
website
www.holmwoodcornersurgery.co.uk
Please give us at least two working days to fulfil a
request. Do remember to allow for bank holidays. You
may post a request with a stamped, self-addressed
envelope. You can also use a pharmacy collection
service - ask your pharmacy for details.
CHANGE OF PERSONAL DETAILS,
ADDRESS OR TELEPHONE NUMBER
Please remember to tell us if you change your name,
your address or especially your telephone number.
Changes can be made using a form on our website
www.holmwoodcornersurgery.co.uk
This practice operates within a strict boundary and if
you move out of our area it will be necessary to register
with a new doctor.
NEWLY REGISTERED PATIENTS
All newly registered patients are offered an
appointment for a health check with our health care
assistant, within three months of registering.
RESULTS OF TESTS
Please phone 020 8942 0066 between 11.00am - 12
noon or 4.00 - 6.00pm for results of tests you may have
undergone. The telephone is not so busy then and the
reception staff will be able to find the results quickly.
TELEPHONE ADVICE
If you need to speak to the doctor personally then
please book a telephone consultation appointment or
call at the end of the morning surgery, after 11.30am
and before 12.30pm is the best time and you will be
asked to leave a message for the doctor to call you
back; phone 020 8942 0066.
CLINICS
ANTENATAL
Regular weekly clinics are run by the community
midwives. The doctors are also very happy to share
antenatal care with the hospital and appointments can
be made with them at a time to suit you.
MINOR SURGERY
A full range of minor surgical procedures are performed
at the surgery. Please discuss this with your doctor. We
also have a wart clinic.
CHILD HEALTH DEVELOPMENT
We run a regular clinic on a Wednesday afternoon
between 2.00 and 4.00pm both for immunisation and
for baby health checks.
CERVICAL SMEARS
These are mainly undertaken by the practice nurses.
Please let the receptionist know that you are making an
appointment for a cervical smear.
DIABETES, RESPIRATORY, HEART DISEASE AND
OTHER CLINICS
Patients with life-long diseases, e.g. diabetes, asthma,
COPD or heart disease, need regular follow-up for
these chronic diseases. Our practice nurses have been
specifically trained in these areas and are running
regular clinics to monitor these patients in order to keep
them as active and healthy as possible. Please ask at
reception when you book your appointment.
OTHER SERVICES
CHILD IMMUNISATIONS
The full range of immunisations is given. Reminders
will be sent to you by the computer recall system.
Please make a Baby Immunisation Clinic appointment
on a Wednesday afternoon.
The current schedule is:
Diphtheria, Tetanus, Pertussis, Polio, Hib, plus
Pneumococcal or Meningitis C (2 injections) at 2, 3 and
4 months plus Rota-Virus (oral) at 2 and 3 months
Hib and Meningitis C, MMR I and Pneumococcal (3
injections) - 13 months
Pre-school booster and MMR booster - 3 years 4
months
School-leaving boosters - Year 10 or 11 (given at
school)
For your child's safety it is ESSENTIAL that you have
your child properly immunised.
VACCINATIONS AND TRAVEL ADVICE
Routine vaccinations including those required for
foreign travel are given together with general travel and
malaria protection advice. Please complete a travel
questionnaire (from reception or our website) before
making an appointment with the practice nurse.
(Please leave plenty of time before you travel). We are
a designated Yellow Fever Vaccination Centre.
CONTRACEPTION
We are able to give advice and provide a full range of
contraceptive services including long acting reversible
contraception, coils and implants. Emergency
contraception including the morning after pill is
available each day. Please let the receptionist know if
you need an appointment for emergency contraception.
BLOOD PRESSURE CHECKS
Blood pressure checks are carried out by our practice
nurses and our health care assistants.
DRESSINGS AND REMOVAL OF STITCHES
Dressings and removal of stitches are carried out by
our practice nurses.
YOUNG PEOPLE
We prefer children under 12 to be accompanied by an
adult, preferably their parent, when making an
appointment, although confidentiality is assured. Older
children and young adults are assured of confidentiality
and we are happy to see them alone if they choose.
NON-NHS EXAMINATIONS
Medical examinations for insurance companies, preemployment etc are not undertaken in routine surgery;
special arrangements can be made at the reception. A
fee is payable – please see our notice board for list of
fees.
NON-NHS CERTIFICATION
Certificates for private health insurance, holiday
cancellation etc must be left for a minimum of 72 hours.
A fee is payable for all non-NHS services – please see
our notice board for list of fees.
SUGGESTIONS AND COMPLAINTS
We operate a practice-based complaints procedure,
details of which are available on request. Complaints
will be dealt with promptly and, we hope, amicably by
our Practice Manager.
If you are unhappy with anything that has happened to
you in the practice and would like to offer suggestions
about how this may be put right, please discuss this
with the Practice Manager. Alternatively, you may place
suggestions in our suggestion box.
ACCESS FOR THE DISABLED
Our surgery is on three levels and has a lift and semiautomatic entrance doors activated with push pads or
manually. An intercom is situated by the front door to
alert staff to anyone requiring further assistance to
enter the surgery.
PATIENT PARTICIPATION GROUP
Work with us to help develop our services and your
healthcare experience by joining our Patient
Participation Group. Forms available at reception.
VOLUNTEER DRIVER SERVICE
Our volunteer driver service "Wheels Appeal" transport
patients, who find it very difficult to get to the surgery
on their own for their appointments. This is a fantastic
service run by patients, using their own cars, to help
their fellow patients. NEW DRIVERS ALWAYS
NEEDED AND WELCOME if you would like to become
a volunteer driver please enquire at reception.
NEWSLETTERS
We regularly publish newsletters to keep our patients
up to date with surgery and NHS related information.
Make sure you receive your copy by signing up on our
website www.holmwoodcornersurgery.co.uk
Copies are also available at the reception desk.
Patient Confidentiality and Data Protection
We ask you for personal information so that you can
receive appropriate care and treatment. This
information is recorded on computer and we are
registered under the Data Protection Act. The practice
will ensure that patient confidentiality is maintained at
all times by all members of the practice team.
However, for the effective functioning of a multidisciplinary team it is sometimes necessary that
medical information about you is shared between
members of the practice team.
Zero Tolerance
We strongly support the NHS policy on zero tolerance.
Anyone who abuses the GPs, staff or other patients
whether verbally, physically or in any threatening
manner whatsoever, will risk removal from the practice
list. In extreme cases we may summon the police to
remove offenders from the practice premises.
INFECTION CONTROL
We are committed to the control of infection. If you
have any concerns please speak to the Practice
Manager.
Freedom of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the
practice to produce a Publication Scheme. A
Publication Scheme is a guide to the ‘classes’ of
information the practice intends to routinely make
available. This scheme is available on request.
USEFUL TELEPHONE NUMBERS
Alcohol Helpline 020 8339 9899
DSS (New Malden) 020 8949 8099
District Nurses 020 8949 9989
Health Visitors 020 8605 1916
Domestic Violence Helpline 0808 2000 247
Kingston Citizens Advice Bureau 020 8549 0818
Malden Care 020 8949 2233
Primary Care Support Service 020 8335 1400
Relate – Kingston 020 8549 3318
Samaritans 020 8399 6676
PRACTICE AREA MAP