New Road, Melbourn, Royston, SG8 6BX
Tel 01763 260220
Fax 01763 262968
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Orchard Surgery

Dr Paul Easton MB ChB (1981), DRCOG, DCH
Dr Julia Colgate BSc, MB BS (1980), DRCOG, MRCGP
Dr Jens Richter Arzt III Staatsexamen (1997), MRCGP
Dr Mari Flowerdew BM BCh (2000), BA, DRCOG, MRCGP, DFFP, DCH
Dr Sarah Smith MB BS (1999), MRCGP
Dr Fiona Walter MB BChir (1982), DCH, DRCOG, FRCGP
Marie Turner
Kate Brodrozic
Jill Woodhouse
Tracy Payne
Lisa Kiddie
Phelbotomist
Jodie Harris
Practice Manager – Victoria Symonds
Assistant Practice Manager – Sarah Russell
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We accept patients from Melbourn, Meldreth, Shepreth, Fowlmere,
Thriplow, Foxton, Barrington, Orwell, Whaddon, Kneesworth and
Royston.
You will need to complete a registration form and a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor. Please also complete a
‘Sharing of Information’ form which allows you to make choices about how your health records are shared. You can complete the forms at the practice or via our website link.
Appointments can be made by visiting the surgery, calling on 01763
260220 and choosing option 2, or booking online. You may see any doctor of your choice but we encourage you to remain with the same doctor for a particular issue. Appointments are available during morning and afternoon surgeries, Monday-Friday (depending on availability).
The current appointment system in operation is:
Routine appointments – these can be booked up to six weeks in advance and are available for both morning and afternoon surgeries.
On-the-day appointments – can be booked on the day for routine matters. Please ring at 8.30am to book and if appointments are available you will be given a time to attend during the morning or afternoon surgery.
Urgent appointments – these are booked on the day for matters considered urgent and appointments are allocated at the duty doctor’s discretion.
Evening surgeries (extended hours) – this surgery offers routine appointments that will be available on Wednesday evenings.
Appointments are intended for patients who have difficulty attending during normal surgery hours and can be booked in advance.
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Online appointments - can be booked via the website and clicking on the appointments icon located on the home page, or via the appointments tab from the main menu.
To access these appointments you will need to attend the surgery in person and register for online booking. You will need to bring photo ID
(i.e. driving licence, passport or student card) and proof of address (i.e. utility bill, credit card statement - this must be dated within the last 3months).This will allow you to view and cancel all appointments, and to book GP appointments online.
I f you are unable to keep an appointment please let reception know as soon as is possible so that your appointment can be offered to another patient.
If you are housebound due to a clinical reason a doctor can visit you at home. Please contact the surgery before 11.00, if possible, to inform us that you will need a visit.
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There is a dispensary team within the surgery who will issue medication for patients who live more than a mile from a pharmacy. Please check with the dispensers if you are unsure whether you are eligible.
You can contact the dispensing team by calling the surgery and choosing option 3. Their phone lines are open between
9.30 - 11.00am and 4.00 - 5.30pm.
Repeat Prescriptions
Please allow at least 48hrs (2 full working days) for repeat prescriptions or medication to be ready.
There are deliveries of medication to villages
– please ask at dispensary for details of this.
Prescriptions can be collected from the surgery and also from Melbourn
Co-op or Tesco in Royston. Please tell the dispensary if you would like to make use of this service.
Requests for repeat medication can be made in the following ways;
By Hand – please drop your repeat slip into the box by the dispensary with the required items clearly marked.
By Email - you can email your repeat request to the dispensary team prescriptions.orchardsurgery@nhs.net
By Post - send your prescription request to us by post, remembering to enclose a stamped addressed envelope if you want us to post it back to you.
By Fax - to 01763 262968
Please be aware that we are unable to accept repeat prescription requests over the telephone.
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In addition to general medical consultations we are pleased to be able to provide specialist clinics and services covering the following areas
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Asthma
COPD
Blood pressure
Blood tests
Cervical screening
Child health surveillance
Childhood immunisations
Coronary heart disease
 Counselling
 Diabetes
 ECG's
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 Family planning
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Maternity services - antenatal clinic held on Monday afternoons with the community midwife.
Minor surgery
Smoking cessation
 Vaccinations and immunisations - including travel. (Please attend surgery and complete a Travel Health Questionnaire)
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If you would like to leave feedback or general comments regarding any practice matters, please use the facility within the ‘contact us’ section of website or ask a member of staff for a feedback form. They are available from reception.
If you are unhappy with any aspect of the service we provide and feel you would like to make a complaint, please ask to speak to the Practice
Manager or a member of the Management Team.
We have a complaints leaflet which gives full details of our complaints procedure which is available from the surgery. Thank you.
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Option 1 Medical Emergency (Acute)
Option 2
Option 3
Option 4
Option 5
Option 6
Appointments
Dispensary (9.30 - 11.00am & 4.00 - 5.30pm)
Test Results (after 3.00pm)
Secretaries
General Enquiries
Community/District Nursing Team 01223 726469 option 2
01763 245228 Community Transport Scheme
Citizens Advice Bureau
Cambridgeshire
Hertfordshire
South Cambridgeshire
0844 848 7979
0844 411 1444
03450 450 500
Social Services
Blue Badge Scheme (disabled driver sticker)
Cambridgeshire 0345 045 5204
0300 123 4042 Hertfordshire
Child and Family Team
(Melbourn)
Pippins centre
Home Start
01763 262861
01763 223460
01763 262262
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