Job Description – Surgery Coordinator
Position:
Surgery Coordinator
Responsible to:
Administrator/Physicians
Job Summary:
Serves as primary staff liaison with all non-cosmetic
surgery patients from initial physician recommendation
for surgery until surgery is completed. Provides planning
and service to patient and physicians to facilitate the
scheduling and performance of surgical procedures; provides
support paperwork and documentation to patients and
physicians; maintains awareness of various HMO. PPO, and
insurance carrier restrictions to assure all necessary criteria are
met prior to surgery.
Note:
Although hired under this job description, you may be directed
to perform other job related tasks from time to time in order to
promote the smooth operation of the office. We believe in
cross training and in the concept of team patient management.
Specific Requirement:
First Priority
o Meet or call prospective surgery patients to determine date, time frame
and facility for procedure. Initial contact will be made within 2 business
days.
o Check patient insurance coverage, determine if referral or authorization
for surgery is needed, and start process if needed.
o Set time, date and location for procedure; arrange pre-operative testing
and/or exam as needed
o Prepare and provide pre-op patient packet either in person or by mail.
o Advise and counsel patient regarding food, fluid and medication intake
and restrictions prior to surgery
o Maintain excellent communication with surgery patients, including
returning phone calls promptly.
o Answer telephone lines; make, reschedule, or cancel appointments,
forward or take messages as needed
Second Priority
o Schedule post op appointments as needed
o Track all non-cosmetic surgery cases from day of physician’s
recommendation for surgery. This will be done electronically and kept
current.
o Maintain written chart notes to indicate status of case.
o Maintain updated and accurate notes in Management + concerning all
billing and insurance issues discovered, and update billing information as
needed.
Third Priority
o File surgery worksheet and chart when surgery is completed.
Revision 4/27/2016