Aldborough Surgery
Aldborough
Norwich
Norfolk
NR11 7NP
The Surgery is located in a purpose built premises which was opened in
1994, extended in 2011 and is situated just off the Aldborough Green,
near the community centre.
Appointments / Enquiries / Visits:
01263 768602 / 768184
Results:
(Daily 11.30am to12.00pm.)
01263 768602 / 768184
Dispensary Enquiries / Prescription requests:
01263 768819
(Daily 2.00pm to 4.00pm. Monday & Wednesday 9.00am to 10.30am.)
Fax:
01263 761340
Emergency - Out of Hours:
111 / 01603 481253
(6.30pm to 8.00am daily, also Saturdays, Sundays and Bank Holidays.)
Reception E-mail:
Dispensary E-mail:
aldborough.surgery@nhs.net
aldborough.dispensary1@nhs.net
Website:
www.aldboroughsurgery.co.uk
Welcome to Aldborough Surgery
Our team consists of Doctors, nursing, administrative, dispensing and
managerial staff. We aim to provide efficient, effective and sympathetic
healthcare to approximately 3,200 registered patients. We offer traditional
values combined with the best medical and administrative practice.
Practice Area
The Practice serves Aldborough and surrounding villages within a ten mile
radius, please see the Practice boundary map at the rear of this leaflet for
more information. Historically, there has been some overlap with the
neighbouring Practices of Cromer, Sheringham, Aylsham, Holt, Paston
and Birchwood.
The Practice Doctors
Dr Mark Fleming
Dr Sarah Baker
Dr Catherine Lindley
MB BS, MRCS Ed, MRCGP
MB BS, DRCOG, MRCGP
MB BS, MRCGP
Practice Opening Times
Monday to Friday
8.30am to 6.00pm
Surgery Times – GPs
Monday to Friday
8.30am to 10.00am - Open Surgery
(No appointment required)
All patients arriving for Open Surgery before 10.00am will be seen in turn.
Please be prepared to wait.
Monday to Friday
8.30am to 11.00am - Appointments
2.30pm to 5.30pm - Appointments
Surgery Times - Nurses
Monday to Friday
8.30am to 12.30pm – Appointments
2.00pm to 5.30pm - Appointments
Staff Training
The Practice and Dispensary will be closed between 12.00 and 2.00 pm
every third Thursday of the month for Staff Training.
Services / Clinics provided by Nurses
The Nurses provide general nursing care such as dressings, ear syringing,
suture removal, child and adult immunisations, travel information, routine
reviews of medication, cervical smears, pre-pregnancy and contraception
advice.
They also provide routine NHS Health Checks, Well Man / Woman
Checks and a Health Promotion programme which includes:
Asthma, COPD, Diabetes, Hypertension, CKD and Epilepsy clinics and
general health care advice.
Registration of New Patients
If you are a new patient wishing to register, you will need to collect or
download from our website a registration form, including a brief
questionnaire. If you need to see the Doctor this will be arranged.
Please see the back of this leaflet for our Practice boundary for accepting
new patients. If you are outside of this boundary we are still able to
register you as an ‘Out Of Area’ patient, more information regarding this
is to the rear of this leaflet.
If you are unsure of your eligibility or have any queries regarding your
registration, please telephone or visit the Surgery.
Telephone Advice
Queries:
Doctors are happy to discuss certain matters over the telephone. The
receptionist will take your name, telephone number and a brief account of
the problem or advice needed and the Doctor will return your call when
available. The best time for you to telephone is before 10.00am daily.
Results:
Nurses are happy to discuss results, queries and certain matters over the
telephone. They are available from 11.30am to 12.00am daily. Results will
normally be given only to the patient concerned. Please allow at least
three days for your results to be processed.
Emergencies
In an emergency, telephone 999 or for urgent medical advice call the Out
of Hours Service on 111 or 01603 481253.
Home Visits
If you need the Doctor to visit you at home, please contact the Surgery
before 10.00am. It will help us to plan visits if you are able to give the
receptionist some details about your condition and the urgency of the
problem. Children who are ill can usually be brought to the Surgery where
they will be seen as quickly as possible.
Repeat Prescriptions and Dispensary
To order repeat prescriptions please telephone Dispensary between
2.00pm and 4.00pm daily, or 9.00am and 10.30am Monday and
Wednesday. As we do not carry all items in stock we do need 48 hours’
notice, excluding weekends and Bank Holidays. Alternatively you can
return the computerised slip, indicating which drugs you require by using
the post box outside the Dispensary door. You may also order repeat
medications on SystmOnline or e-mail: aldborough.dispensary1@nhs.net.
We also offer a pharmacy collection service for non-dispensing patients,
contact details of these Pharmacies are to the rear of this leaflet.
To collect repeat prescriptions come to the Dispensary between
8.30am and 6.00pm daily.
Prescription Charges – if you are exempt from charges, please show
your current exception certificate on collection of medication.
Application forms for ‘certificates of exception from charges’ can be
obtained from the Dispensary. For those who pay and have a number of
medications, it may be more cost effective to apply for a pre-payment
certificate. If you require information on this or any other aspect, please
ask at the Dispensary. All repeat prescriptions are subject to a review.
Fit Notes / Sick Certificates
A Doctor’s certificate is only required for periods of continuous absence
from work of seven days or longer. For absences of three to six days,
a self certificate should be obtained from your employer. No certificate is
required for three days or less. Please note: certificates required from the
Doctor for the first seven days of sickness will be subject to a fee.
What to do if someone dies
During working hours, contact the Surgery who will be able to give you
further advice. At all other times, contact your local funeral director who
will be able to give both help and advice.
Community Based Health Staff
District Nurses, Community Matrons, Midwifes and Health Visitors can be
contacted via the Surgery. Contact details can be found on the back of this
leaflet.
Fees for Private Medical Services
The NHS does not cover the cost of providing certain forms, letters and
vaccinations. Fees which are set in line with BMA recommendations are
displayed on the Surgery notice boards and are available upon request.
Support to the Practice
The Practice wishes to acknowledge the support given by members of the
local community and, in particular, the many people who have contributed
to the Equipment Fund. Donations to the fund have provided and
maintained medical equipment which would not otherwise have been
available.
Services / Clinics provided by the Practice:
Family Planning
Contraceptive advice and reviews are offered by the Doctors and Nurses.
Antenatal Clinic
A midwife-run clinic is held on alternate Wednesdays 8.30am – 1.30pm
at the Surgery - by appointment only.
Baby Clinic / Immunisations
The Health Visitor runs an informal ‘drop in’ clinic from 2.30pm to 3.30pm
every third Wednesday of the month. This is for baby weighing and
general advice. Arrangements to be seen may also be made directly with
the Health Visitor who can be contacted through the Surgery.
Baby Immunisation clinics are held at the Surgery every 2 weeks (the first
Friday afternoon of the month and the third Wednesday afternoon of
the month); once you have received your letter from the Health
Surveillance Team you can contact the Surgery to make an appointment.
If you have any queries, please ask to speak to one of our Nurses.
Children
It is recommended that children up to five years of age should be
registered for Child Health Surveillance. This is a programme run by the
Doctor, Health Visitor and Practice Nurse and includes a baby check and
immunisations.
Travel Advice and Immunisations
Please ask the receptionist for the appropriate form. There is a charge for
some travel immunisations. Charges will be made for temporary residents.
North Norfolk Clinical Commissioning
Group and Iceni Healthcare
This Practice is pleased to be working in close co-operation with other
local Practices under the auspices of North Norfolk Clinical
Commissioning Group which is in turn accountable to NHS England, and
as part of Iceni Healthcare which are part of a local federated model. It is
hoped that this will contribute towards shaping future health care in North
Norfolk and benefit the patients of all the Practices concerned, whilst
allowing individual Practices to maintain their characters and
independence.
Patient Participation Group
You have an opportunity to become more involved in giving your views on
local healthcare services through the local Patient Participation Group.
Please contact Jim Spiller (Chairman) on 01263 834815 or e-mail
jim.spiller@zen.co.uk or Nita Good (Secretary) by e-mail
goodnita@hotmail.com .
Hospital Transport
You may be eligible for hospital transport, however hospital transport is
not provided for all, regrettably this decision no longer rests with the
Doctor. Please allow at least 48 hours’ notice. For Hospital transport
please contact ERS Medical on 03332 404100. Please note transport can
also be arranged by Village Care, please contact Michael Gandy on 01263
570097 or e-mail info@aldboroughvillagecare.org for more information.
Village Care
Village Care co-ordinates a team of voluntary drivers who may be able to
help with transport locally for medical appointments, this can be arranged
by contacting Michael Gandy on the aforementioned number and e-mail.
There is a box for donations towards the work of Village Care, a registered
charity, on the front desk. More importantly, voluntary drivers are always
required, as well as helpers for the Tuesday luncheon club which is also
run and subsidised by Village Care. If you would like to offer help as a
driver or helper, please speak to Michael Gandy.
SystmOnline
Aspects of your Summary Care Record (SCR) are available through
SystmOnline which also provides electronic repeat prescription requests
and appointment bookings / cancellations for the Doctors.
The information available on the SCR is:
- Current repeat medications
- Acute medications
- Allergies
No other parts of your record are viewable.
If you would like access to SystmOnline please ask at Dispensary, please
note that photographic ID will need to be provided and a consent form
completed before registering.
Confidentiality
Computerisation of medical records assists in health promotion and
disease prevention, in monitoring repeat prescriptions and in dispensing
medicines. Increasingly, information from local hospitals and NHS Norfolk
is sent to the Practice via computer. Anonymous information held on
computer may be used by authorised personnel for research. All records
are entirely confidential and we aim to keep them fully up to date. All
computer records are protected under the terms of the Data Protection
Act.
Electronic Data Sharing
Aldborough Surgery operates Summary Care Record, Electronic Data
Sharing and Care.Data initiatives, consent forms can be obtained from
Reception or downloaded from our Practice website. Aldborough Surgery
uploads SCRs daily and participates in the GP2GP records service which
ensures timely and accurate electronic transfer of newly registered patient
data.
Comments and Suggestions
If you have any comments or suggestions, or if you are unhappy with any
aspect of the running of the Practice, please either speak or write to Dr
Fleming or Mat Catley, General Manager.
Complaints Procedure
The Practice operates an ‘in house’ complaints procedure, details of which
are displayed on the notice board or available from the General Manager
upon request. If you are unhappy with the service you have received, it
may be helpful to have an informal talk with the General Manager or
Doctor in the first instance.
Compliments / Complaints
For more information on how to get involved, or if you have concerns,
suggestions queries, compliments or complaints relating to your care, or
need information about local health services please contact:
NHS England
PO Box 16738
Redditch
Worcs
B97 9PT
Telephone:
03003 112233
E-mail:
england.contactus@nhs.net
Out Of Area Patients / Registration
Can I register at Aldborough if I live outside of the
Practice boundary?
Yes. Patients whose home addresses are outside of the Practice’s normal
boundary area can still register at the Practice as an ‘out of area’
registered patient.
How do I register as an ‘out of area’ registered patient?
As an ‘out of area’ registered patient you are still required to complete the
GMS1 and the new patient questionnaire, these can be found on our
website at www.aldboroughSurgery.co.uk or alternatively you can collect
the necessary forms from the Practice Reception. Once registered, you
will still be offered a new patient appointment with a Doctor where
clinically appropriate.
What is the difference between a fully registered
patient and an ‘out of area’ registered patient?
The majority of services provided by the Practice, outlined in our Patient
Charter, are available to both fully registered patients and ‘out of area’
registered patients. The only difference is that we are unable to provide in
hours urgent medical care, which includes home visits to ‘out of area’
registered patients. In cases where these are deemed clinically
appropriate this service will be provided by an alternative provider,
suggested by the NHS East Anglia Area Team who will be responsible for
ensuring you receive the care you require, we believe that it would be in
your best interest and more practical for you to receive this service nearer
to your home address. By calling 111 the Area Team will advise you on
the nearest providers providing these services for you to choose from.
How do I order and collect my repeat prescription
and/or medication?
If you live more than 1 mile from a Pharmacy your prescription and
medication will be processed by the Practice. You can order your repeat
prescriptions via SystmOnline, telephone, e-mail or face-to-face as
outlined in our Practice Leaflet.
If you live within a 1 mile radius from a Pharmacy your repeat prescription
will be given to you to take to a Pharmacy of your choice. At present, you
may receive your prescription in one of two ways, either collecting from
the Practice or providing a stamped and addressed envelope so that we
can post it to you.
Practice Boundary
The shaded area symbolises the Practice boundary area for new patient
registrations. If you live outside of this area and still wish to register at
Aldborough Surgery please refer to the ‘Out Of Area’ patient registration
information in this leaflet.
If you require further information or have any queries please do not
hesitate to contact the surgery on 01263 768602 or by e-mail:
aldborough.surgery@nhs.net.
Useful Contacts
Emergency Services
Out of Hours Help and Advice Line
Emergency Dental Services
999
111 or 01603 481253
01603 419800
Social Services - General Enquiries
Social Services Out of Hours Emergency Line
03448 008014
01603 614022
Local and Community Hospitals:
Norfolk & Norwich University Hospital
Cromer & District Hospital
Kelling Hospital
Benjamin Court, Kelling
St Michael’s Hospital, Aylsham
North Walsham
Spire Hospital, Norwich
01603 286286
01263 513571
01263 713333
01263 511856
01263 732341
01692 500560
01603 456181
Local Pharmacies:
Lloyds - Aylsham
Lloyds - Cromer
Boots - Cromer
Lloyds - Sheringham
01263 733118
01263 512171
01263 512231
01263 823128
Community:
Community Nurse
Social Worker
Social Worker (Out of Hours)
Dementia Intensive Support Team
Swift / Owl
Care and Repair
Carer Support
Housing Maintenance
Samaritans
Wellbeing Service
01953 609409
03448 008014
03448 008020
01603 421421
01603 222334
01263 516366
08088 089876
01263 513811
01603 611311
03001 231503
North Norfolk District Council
01263 513811
Benefits Help and Advice please visit www.northnorfolk.org
NHS Choices please visit www.nhs.uk
Choose & Book
Online booking and information please visit www.chooseandbook.nhs.uk