Presented by
Nancy Butler, Director Product Management
© Mariner Partners Inc. 2013, All Rights Reserved.

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Mariner Partners Inc., 12 Smythe Street, Saint John, NB, Canada E2L 5G5
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During this webinar you will:
• Learn ways to effectively leverage the native Ericsson ®
Mediaroom
® monitoring capabilities to reduce the
Mediaroom Total Cost of Ownership.
• Leverage new Mediaroom 2.X features using the latest release of Mariner xVu
TM
.
• Learn how other operators are benefiting from using the world’s most widely deployed monitoring solution for
Mediaroom.
• Better understand Mariner xVu’s comprehensive suite of troubleshooting and monitoring applications.
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• About Mariner
• Mariner xVu Service Monitoring
• Monitoring More Mediaroom Data
• What’s new with Mariner xVu?
• Benefits of Operating with Mariner xVu
• Q&A
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• 10 years of R&D, lab and field testing: now in Release 4 (5 years in deployment).
• Deployed worldwide (US, Europe, Latam, Asia Pac, Canada, Caribbean).
• Multiple integration technologies.
• Payback in one year: quantifiable benefits of at least 3x the cost of Mariner xVu.
• Monitoring 7M+ devices.
• More Ericsson Mediaroom deployments than all other vendors combined.
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The World’s Most Trusted Scalable Video Monitoring Solution
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Network
Operations
Customer Care and Dispatch
Customer
Care
Marketing/
Eng. Mgmt
Field
Technicians
Subscribers
Troubleshooting
IPTV Network
Issues
Improve
Meantime to
Repair
Troubleshooting
IPTV Consumer
Issues
Decrease Repeat
Reports
Common Account
Actions
Improve Call
Handling
Viewership/QoE
Trending
Analyze Service
Usage and
Manage Quality
Certifying Installs
/ Fast Track
Repairs
Improve
Installation
Efficiency &
Quality
“Greenlight” the
Quality of the
Install
Improve
Self-Install
Efficiency
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Intelligent triangulation
• Mariner xVu TCE TM – Patented Topology
Correlation Engine
– Maps edge data into topology representation.
– First comprehensive topology-based mapping for IPTV edge devices.
– The leading and most advanced engine of its kind.
• Event Processing looks easy but… timing is everything
– Rules based sampling and analytics - correlation and aggregation
• Highly configurable algorithms and thresholding
– Synthesis required in real time.
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Intelligent triangulation
• Data Scalability
– Massive amount of data to be processed
• 180 MR parameters per STB report, other inputs (crash logs, D-Server logs, etc.)
• Resulting dashboards must be simple and near real time
– Problem detection must be visible through a single screen.
– Translation of counters must be intuitive to take troubleshooting action.
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48 additional counters from Client 1.6 to 2.3
33 additional counters with Client 2.4
D-Server 2.X reports are
>100 times larger than D-Server 1.X.
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®
®
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Mediaroom
Diagnostic Counters
Subscriber Provisioning Metadata
• Easily add valuable provisioning information for subscriber troubleshooting via configuration.
• Support analytics with new deployment metadata.
– STB Type, SOC Vendor, Screen
Mode, etc.
Audio/Video Performance Data
• 81 new diagnostics means more data to manage and record.
• Through configuration modify Mariner xVu events to add new counters and/or replace old.
250
200
150
100
50
0
1.6
2.0
2.1
2.2
2.3
2.4
Client
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• Why Mariner xVu for D-Server monitoring?
– Greater reporting precision with D-Server 2.X.
– Near real time tracking of packet loss through Mariner xVu, Mariner NetworkVu
TM and Mariner SupportVu
TM applications.
– Massive amounts of unreadable data translated into time based meaningful events.
– Mariner xVu D-Server file compression grinds data down to manageable events
• File size reduced by 80%
• Mariner xVu compression brings data rates down by 80%.
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• Mediaroom D-Server 2.X provides:
– Increased visibility for R-UDP enabled services
– Channel change (leaves/joins)
– D-Server packet repair events

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Hot List
• Reduce latency in Mediaroom diagnostic reports.
• Reduce churn through proactive and enhanced data sampling.
• Automate increased diagnostic polling for high profile customers.
• Use Hot Lists to help improve visibility of new installs, VIPs, etc.
• Generate reports that correlate diagnostic data with other process data to identify trends.
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•
Targeted polling at any network level.
• Reduce risk and cost on maintenance windows.
• Reduce the flying blind feeling after a network change/upgrade.
• Targeted network polling:
• Perform On Demand diagnostics for devices that exist off a specific network element.
• Enables network ops the ability to quickly validate network change through targeted diagnostics.
• Trigger a current status update for a particular network element after a service outage or a maintenance window.
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•
96 hours of historical data rolled up for the deployment.
•
Extends availability of features like
Mariner NetworkVu Playback and
KPI Analysis
• Increases visibility of network impacting problems that occurred over the last 4 days.
• Visibility of network issues are available after a long weekend.
• Easier to recognize trends that may occur over a longer cycle.
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•
Presents a rolled up view of test results that reported in error at a particular point in time.
•
Provides a quick, automated networklevel summary of key process indicators that triggered an error.
•
Removes the manual inspection required to determine the common triggers of events impacting multiple devices.
•
Exports data as a .csv file format for additional analysis with tools like excel/pivot tables.
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In Home Monitoring
– LAN/WAN Performance
•
RG/DSLAM monitoring to identify packet loss issues in the home.
• Immediately correlating LAN/WAN to the STB
• Leveraging existing Mariner xVu event processing and thresholding design
– Health status bar to represent 48 hour performance data of LAN/WAN
– Get recent report integration
– Identify connection details (wireless,
Ethernet, HPNA)
– Segment issues
• inside/outside the home
• wiring, RG, STB.
– Data stored in Mariner xVu database capturing severity and triggering KPIs.
•
Data available in Mariner ReportVu
TM further analysis.
for
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Install & Repair Certification
Target User – Field Techs
– TV based, Presentation Framework application providing in-home visual of the connected STBs and RG.
– Perform certification of the installation by retrieving diagnostics from the STB and RG
• Tune to test channel
• Get latest reports of STBs and RG
• Identifies packet loss causing video impairments across all connected STBs
• Provides STB to RG connectivity details
(Ethernet, Coax, etc.).
– Flag certified install for future comparison.
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Mediaroom Health Monitoring
• Performance monitoring of service delivery points
• Application insight for TV operations
•
Determine if servers are approaching failure
•
Display health of Windows application servers.
• IIS logs
•
Provides rolled up application success/failure hits
• 200, 401, 500 and 503 errors.
• A-Server – Trace Sink logs
• Events are logged in MR trace sink log files
•
Rolled up as Critical Error, Error, Warning.
• Additional Trace Sink Log files
•
V-Server, CGATE, SFSG, etc. trace files can be rolled up with existing A-Server process.
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Drill Down or search for rolled up server and service health
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• Roadmap feature.
• Fully integrated with Mariner
SupportVu.
• Mediaroom Client 2.2 supports a remote desktop capability to STBs in the field.
• Provides Service Providers –
Helpdesk the ability to walk through Mediaroom Application and PF screens remotely.
• Assists in user level troubleshooting/assistance.
• Trigger Client Diagnostic retrieval from the STB.
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Mariner xVu: an end-to-end view of your TV delivery system:
• Detect silent network failures in real time
• Cut mean time to repair by 15-20%
• Improve 1 st call resolution by 50%
• Reduce “blind” truck rolls
• Greatly reduce STB swaps
• Assist with Operations head count efficiency
• Ensure installation quality
Service providers with latest release of Mariner xVu can now monitor
2.5X the devices with the same infrastructure
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Steve Ryan, Director Services Engineering, Bell Aliant.
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Robert Watson, SaskTel President and CEO.
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Pairing Mariner xVu with other business improvements, service providers have recognized:
• 50% reduction in TV and Internet service calls.
• 20% reduction in TV related service calls on a growing subscriber base.
• The ability to proactively resolve TV quality of service issues.
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Nancy Butler, Director, Product Management nancy.butler@marinerpartners.com
506-642-9411
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