Reinstatement of Roads
Scrutiny Topic Group
16 January 2014
Reinstatement of Roads
Agenda
10:00 Confirmation of Chairman – Tom Hawkyard
10:05 Welcome and Introduction – Tom/Cllr Robin Parker
10:10 Background and General – Jon Prince
10: 45 Co-ordinating Works – Dave Barnett (Stuart Worth)
11:15 Break
11:30 Inspections – Paul Castleman
11:50 Utility View – Gavin Jackson, Affinity Water
12:20 Utility View – Andrew Stone, National Grid Gas
12:50 Lunch
13:50 Business Drivers – Andrew Lee
14:20 National View – David Capon
14:50 Summary Conclusions and Recommendations - Tom
16:00 Finish
Reinstatement of Roads
Introduction and Background
Jon Prince
Group Manager Network Strategy and Compliance
www.hertsdirect.org
Reinstatement of Roads
•General principles…
• Who can dig, to what rules,
•We manage and co-ordinate
• But what other drivers are there..?
•How we work together
•Utopia…
•http://www.youtube.com/watch?feature=pla
yer_detailpage&v=dg3StO-7zZY
www.hertsdirect.org
Reinstatement of Roads
Street works
Works carried out by statutory undertakers, or
licensees under section 50 of New Roads and Street
Works Act 1991 (NRSWA), or their contractors, to
install, inspect, maintain, repair or replace apparatus
are known as street works.
www.hertsdirect.org
Reinstatement of Roads
Road works (or “works for road purposes”)
These are works usually carried out by highway
authorities to repair, maintain or replace highways,
which under highways law includes the footway or
pavement. This will include works to replace or
maintain street lighting, even if carried out on behalf
of the council by an electricity distribution company.
www.hertsdirect.org
Reinstatement of Roads
Statutory undertakers
Most utility companies are statutory undertakers. Statutory
undertakers have a statutory right or duty to install,
inspect, maintain, repair, or replace apparatus in or under
the street in primary legislation.
This legislation is:
•Gas Act 1986 as amended by the Gas Act 1995 (schedule 3)
•Electricity Act 1989 (schedule 4)
•Water Resources Act 1991 (section 159)
•Telecommunications Act 1984 as amended by schedule 3 of the
Communications Act 2003
www.hertsdirect.org
Reinstatement of Roads
Local highway authority
•In two-tier areas (i.e. where there are district councils
and a county council), it is the county council that is the
local highway authority (gov.uk)
And all working together, JUG,
JAG
HAUC
www.hertsdirect.org
Who can dig the highway;
28 (currently) Statutory Undertakers in
Hertfordshire
100+ ‘statutory undertakers’, licence holders
nationally any of which could work in Herts
4 types of Highway Authority works
Types of works;
Almost 50/50 split street works v road works
Water biggest, Affinity biggest
Based on real data from year 1 of permit scheme
Slide
Reinstatement of Roads
What governs everything that we and the utilities do
•PUSWA 1950
•NRSWA 1991
•TMA 2004 – including our Network Management Duty
•EEPS 2012
•…
www.hertsdirect.org
New Roads and Street Works Act (NRSWA)
www.hertsdirect.org
Traffic Management Act (2004)
Expeditious movement…
www.hertsdirect.org
The East of England Permit Scheme (2012)
Functionally identical scheme
HCC, SoSBC, BBC, LBC
HCC Lead, Permits on All Roads
Notices v Permits, have to ask to work…
The East of England Permit Scheme (2012)
Stakeholder engagement
Best Practice
Reinstatement of Roads
Co-ordination of Works on the Highway
Stuart Worth
Permit Scheme Performance Manager
What control does HCC have over who digs in the
highway and when?
63,000 works to co-ordinate
1200 per week
242 per day
>Prior to November 2012, statutory undertakers
served notice of intention to work;
> Minimal challenge to the content of these notices
e.g. timing, traffic management;
> Very few Highways works were notified;
> Resulted in either inaccurate or no information in
the public domain about roadworks;
>High level of road space booked but not used.
>With the introduction of the Permit Scheme in
November 2012, ALL those wishing to work on the
highway must “ask” to do so via a permit application;
> The Authority must respond to this request and can
also apply conditions;
> Minimum lead times and maximum response times
apply to ensure works can be effectively co-ordinated.
Conditions are the key tool that enable effective coordination of activities on the network and to deliver
the benefits and objectives of the scheme.
Types of conditions include;
Days/Times works can be carried out
Type of Traffic Management
Residents are informed in advance
Bus operators are consulted…
There are 13 types in total.
Failure by any promoter to adhere to conditions can
result in a fine.
In summary...........
Co-ordination is a delicate balance of everybody's needs.
- People don’t want to be held up in road works
- People don’t want to be without electric, phone, internet…
- People don’t want a patch in that nicely resurfaced road
surface…
Effective co-ordination and management by the Authority is
essential to ensure that traffic disruption is minimised whilst
allowing Promoters the required time and space to complete
their works.
Real time information…
http://www.hertsdirect.org/services/transtreets/highways/hhonlineservices/roadworksinfo/?utm_sou
rce=HomePage&utm_medium=TopTasks&utm_campaign=RoadworksinfoHP
Reinstatement of Roads
Inspection and Compliance
Paul Castleman
Assistant Network Manager, Strategy and Compliance
www.hertsdirect.org
Inspection for compliance at various stages…
County-wide
Policy Process
Development
NRSWA Expert
NRSWA / TMA
Budgetary Control
NRSWA / TMA
Consultations
Network Strategy
& Compliance
Functions
NRSWA / TMA
Invoicing approval
County & Regional
HAUC Representation
Paul Castleman
NRSWA / TMA
Enforcement and
Prosecutions
NRSWA / TMA
Work Promoters
Performance
Management
NRSWA / TMA
Performance and
non-compliance
Escalations
NRSWA
Inspection Service
NRSWA Recovery
of Cost
National HAUC
Representation
Joint Chair on
HAUC(UK)
Coordination
Working Group
Permit Strategy &
Compliance
Stakeholder Lead
Officer
Central NRSWA
Administration
Plant Enquiry
Service
NRSWA Sample and
Highways Road Work
Inspections
NRSWA
Enforcement/
Prosecutions
FPN Management
Service
3rd Party
Inspections
NRSWA Inspection
Service
Investigatory (Routine)
Inspections
Project Manager
Richard
Hennessy
Section 50
Inspections
NRSWA invoice
Verifications
Non Compliance
Escalations
Defect Follow up
Inspections
Section 81
Inspections
Permit
Compliance
Inspections
Regime
Section 74
Inspections
New Roads and Street Works Act, 1991.
• Section 70 – Duty of Undertaker to reinstate.
• Section 71 – Materials, workmanship and standard of
reinstatement.
• Section 72 – Powers of street authority in relation to reinstatement.
• Section 75 – Inspection Fees.
• Section 81 – Duty to maintain apparatus,
• Section 96 – Recovery of costs or expenses (Defect Follow –up
inspections and Temporarily Make Safe charges.
NRSWA Inspection types
• Sample – A, B and C
• Herts Highways Road Works
• 3rd Party
• Adhoc / Routine
• ‘Latent’ Defects
• Coring Protocol
• Defect non-compliance follow up.
• Section 81
• Non-compliance escalations
NRSWA Inspection Service – Targets and achievements
(9 months from April to December 2013
Inspection Types96564
Inspection Target
Inspections carried out ( 9 mths)
Passes
Failures
Sample 'A'
2050
2248
1853
395
Sample 'B'
2055
2206
1787
419
Sample 'C'
2044
2221
1886
335
3rd party
75
113
n/A
113
Adhoc / Routine
(Defects only)
1125
1418
N/A
1418
Section 81
975
1329
N/A
1329
HCC action (Make Safe)
125
119
N/A
119
8449
9654
5526
4128
TOTALS =
Reinstatement of Roads
View for a Utility
Gavin Jackson
Group Manager, Affinity Water
www.hertsdirect.org
Replacing your asset
Affinity Water identified a need for First Hit Reinstatement in 2006
• Improve Customer Experience
• Reduce Section 74 Overstay fines
• Minimise Interim Reinstatement issues
• Minimise Traffic Disruption
Now:
• First Hit reinstatement is our requirement on all contracts
• R&M contract not paid until Permanent reinstatement achieved
www.hertsdirect.org
Replacing your asset
WORKING TOGETHER
In 2013 Affinity Water awarded SQS with a new
Reinstatement Contract based on their commitment to
Quality and their partnership approach.
SQS were looking for someone to work with them on a
shared goal of completing 98% of all jobs within 24 hours.
Some of the innovations to help achieve this are •OnTrack
•QRS – Quality Recycling Services
•Defect Overview Pamphlet
•Customer calling cards
www.hertsdirect.org
Replacing your asset
WORKING TOGETHER
24hr reinstatement analysis
Jobs Completed
10000
8000
6000
Present: 45%
4000
2000
0
2011-2012
2012-2013
2013-2014
Period
www.hertsdirect.org
3
5
Replacing your asset
WORKING TOGETHER
% of first time reinstatement
100%
90%
Present: 98%
80%
70%
2009-2008
2010-2009
2010-2011
2011-2012
Period
www.hertsdirect.org
2012-2013
2013-Present
Replacing your asset
WORKING TOGETHER
Number of Section 74 Events
Section 74 charge reduction analysis
40
30
20
99.9% Success Rate
10
0
2011-2012
www.hertsdirect.org
2012-2013
Period
2013-2014
3
7
Replacing your asset
WORKING TOGETHER
Amount of Defective
Reinstatements
Defective reinstatements
600
400
200
0
99% Success Rate
2010-2011
www.hertsdirect.org
2011-2012
Period
2012-2013
2013-2014
3
8
Replacing your asset
WORKING TOGETHER
Some of the reasons we have for not achieving 1st time reinstatements
• Emergency works – esp OOH
• Incorrect surface data – can be human error or a physically different
construction
• Further leaks hampering quality reinstatement
• Duration constraints – getting the road open swiftly
• Adverse Weather
• Third Party intervention
www.hertsdirect.org
Working with JUG and JAG
Work continues to improve our performance through a variety of
means, not least of which are the Local and National JUG forums.
This provides opportunity to share best practice across Undertakers
These feed into their respective HAUC meetings where JAG and JUG
come together…
We are signed up to the HAUC(UK) Code of Conduct
We have sponsored the NJUG awards for the past 3 years as well as
being active participants.
www.hertsdirect.org
Our Customer Outcomes
Making sure our customers have enough water
Supplying high quality water you can trust
Minimising disruption to you and your community
Providing a value for money service
www.hertsdirect.org
Affinity Water Business Plan 2015-20
Some of the areas of interest for a Highways Authority
• Universal Metering Programme
•
Aiming for 90% coverage by 2020 across communities 1, 2, 3 & 5
• Increased Leakage Detection Activity
•
Reduce leakage by 14% - 27 million litres a day!
In effect this will mean that our excavations within your area will
double across the next 5 year period.
www.hertsdirect.org
Slide
Slide
Water Resources Act 1991 (section 159)
Reinstatement of Roads
View from a Utility
Andrew Stone
Group Manager, National Grid Gas
www.hertsdirect.org
Slide
Gas Act 1986 as amended by the Gas Act
1995 (schedule 3)
Reinstatement of Roads
Business Drivers
Andrew Lee
Superfast Broadband Programme Manager, HCC
www.hertsdirect.org
Bucks & Herts
Connected Counties
Broadband Programme
16 January 2014
Introduction – Why is broadband important?
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Component of the economic vision for Bucks/Herts
Key to competitiveness of Bucks/Herts ‘offer’
Business growth, job creation, entrepreneurship
Public sector transformation, service delivery
Social equity, sustainability, tele-health, education
Growing need for better connectivity, increased speeds
Market will deliver circa 84% superfast broadband by 2015
Desire to provide ubiquitous coverage
Local and Central Government intervention required
Connected Counties
• Bucks-Herts partnership – Councils, LEPs and Government
• Established in 2011, Local Broadband Plan approved early 2012
• Used Government Framework, coordinated by Broadband Delivery
UK
• Funding from Bucks/Herts CC, Bucks Thames Valley/Herts LEPs,
BDUK and supplier to tackle areas of ‘market failure’
• Underwent substantial procurement process (State Aid, data
capture, engagement, evaluation etc)
• Award contract to supplier with best solution
Contract award
• BT awarded contract, publically announced
end of June 2013
• Contract value of over £18m – BT contributing
£8.6m in capital and operating expenditure
• Over 52,000 premises will be able to access
superfast broadband
• Will also deliver a guaranteed minimum speed of 2 Mbps to all
premises
• Completion will be by March 2016, 91% NGA coverage
• A mixture of technologies will be used such as fibre, emphasising
capacity and speed
Potential Rollout Issues
Communities and stakeholders could
potentially be negatively impacted by:
• Newly sited cabinets and poles
• Road/path closures for access to ducts
• Digging up roads/paths to lay new cables
Openreach Technology Overview
Openreach Deployment
DSLAM Cabinet Profile
DSLAM cabinet sited to the left of existing PCP cabinet
DSLAM cabinet Positioning
50mtrs
Existing PCP
cabinet
location
Planning Constraints eg;
• PCP & DSLAM <50mtrs apart
(exceptionally 100mtrs) – Broadband
performance issue
• Sited to allow cost effective access to
power supply
• Not in a flood plain area
• Positioned outside restricted areas (e.g.
areas of outstanding natural beauty)
where possible
• Access to footpaths, drives, fire exits
etc. not blocked by open doors
• Avoid private land if possible
• Avoid close proximity of road junctions,
zebra crossings, road signs, etc.
• Avoid household issues such as visibility
from main window, stepping stone
across boundaries, etc.
• 1.2mtrs clearance to kerb edge
• Plinth not positioned over UG services,
tree roots, etc.
• 100mm clearance behind unit
• Required spacing to other street
furniture
Deployment Schedule
High Level Milestones –illustration of Bucks and Herts phase 1
2013
Jun
May
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
2014
Apr
May
6 – 9 months average to survey, design and plan
per phase. 1st area completes planning March 2014
6 months average deployment per phase. 1 st
deployment phase completes Sep 2014
Pre Planning and
Mobilisation
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Setting up of Programme
Loading BT systems Data
Scheduling
Desktop Planning
Detailed Planning Phase (Network)
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Network Modelling and Outline Designs
External Plant Surveys (duct/cable
runs/boxes/locations/power
Local Planning Applications / Wayleave applications
Production of planning packs
Infrastructure Build
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Exchange build
Cabinet Build
Spine Build
Exchange and Head-end
Installation
Commission & Test
Contract Signed
14th June 2013
Phase 1 M0
Phase 1 M1
Phase 1a M2
First services
available 28th May 14
Changes to planning policy to facilitate faster roll-out
• Government has agreed amendments to planning policy – a package
of amendments to expedite broadband infrastructure rollout
• DCMS and DCLG consultation – legislation now amended, came into
force on 27/06/13 (5 year duration initially)
• Broadband cabinets, overhead poles and lines can be installed
without prior approval, except in SSSIs
• More details on amendments –
http://www.legislation.gov.uk/uksi/2013/1101/made
http://www.legislation.gov.uk/uksi/2013/1403/made
• Code of Practice established which communications providers must
adhere to (BDUK and commercial rollout) – now published
Partnership approach to delivery – stakeholders
• Opportunity to work collectively to ensure efficient delivery, mitigate
issues and learn from the commercial programme rollout
• removal of unnecessary cost
• maximising speed and coverage
• Issues and opportunities associated with planning, highways,
utilities/power, community expectation management
• Programme governance will act as the conduit for regular and open
discussion, partnership approach to addressing issues
Collaborating To Resolve Bucks & Herts Challenges
• Existence/condition of existing infrastructure, particularly ducts
• Costs and timings vary according to the type and quantity of
infrastructure required
• Power requirements - existing street cabinets don’t require power.
Rural NGA street cabinets will require power and likely to be
overhead
• Road closures more likely in rural areas as roads tend to be narrower
• Securing wayleaves e.g. blocks of flats
Example - Microtrenching
• Process of creating a slot in the road
for the installation of fibre optic cables.
• Reduces cost, time and disruption of laying new ducts.
• Department for Culture, Media and Sport/DfT produced an advice
note for local Authorities: “Local and Highways Authorities should
consider micro trenching as an acceptable method of installing
communications cables”.
• Herts Highways have stated this would be acceptable, though
depending on a minimum bound layer thickness.
What The Programme Needs:• Close / effective working together of all agencies concerned
• Quick decisions on difficulties (when encountered) these should be
in the minority
• Best possible relationship with BT – meet, work things through – not
engagement “from a distance”
• Effective escalation processes where necessary
• Close working relationships with communities – most want better
broadband but a few will not like the proposed DSLAM siting etc
Our Experience so far
• Effective Stakeholder meetings
• Resolving outstanding planning issues on commercial programme
• A less than favourable history with BT on such matters but
willingness to put that behind us?
• Appropriate contacts and escalation in place to ensure programme
runs smoothly when we do hit difficulties (there are bound to be
some).
Reinstatement of Roads
National View and Future Developments
David Capon
JAG(UK) Manager,
www.hertsdirect.org
JAG(UK) – WHO WE ARE
What is JAG(UK)?
The Joint Authorities Group (UK)
Represents all Highway Authorities
Voluntary Contribution of Expertise and Time
Voluntary Financial Contributions
Work alongside
LGA
DfT
Devolved Governments
National Joint Utilities Group (NJUG)
HAUC(UK)
National, Regional and Local Presence
Develop Legislation, Codes of Practice, Advice and Guidance
Part of GeoPlace Family
JAG(UK) – Our Three Top Level Core Values
Protection of Assets
Protection of Public Purse
Public Interest
Key Events/ Influences
• Economic Pressures
• Government Policy – No added costs to Business
• Utility costs in political arena
• Holes in our Pockets – Utility Works
• Economic Growth
• Cost of Disruption £4 Billion and rising
www.hertsdirect.org
Cost to Society
• Road traffic has increased enormously (84% increase
between 1980 and 2006)
• More than 33 million vehicles registered in the UK more two car households than no-car households
• Growth projections suggest additional congestion
costs of £22 billion every year in England by 2025
• 85 per cent of people tell us that congestion is a
serious or very serious problem for the country
www.hertsdirect.org
JAG(UK) – Reinstatement Concerns
Often, the contracts with contractors can prioritise cost over
quality which delivers the wrong behaviour and results in poor
reinstatements.
Evidence from councils is that in many cases the reinstatements
do not meet the standard.
Road openings have a long term effect on the fabric of the
network through water ingress
Authorities estimate that nearly 18% of their maintenance
budgets (an annual total of £218million) is spent on premature
maintenance as a consequence of utility Streetworks.
Are we driving the wrong behaviour
JAG(UK) – Our View
BEHAVIOURAL CHANGE IS THE KEY
CONTRACTS WHICH DRIVE RIGHT BEHAVIOUR
BASED ON QUALITY AND COST
SUPERVISION
OWNERSHIP
JAG(UK) – Joint Project with Major Contractor
Scope
Factors of Influence
Points of Interest
Outcomes so Far
Scope
CT and JAG joint initiative, BT were part of process
Chose two adjacent areas of the UK, one operating
best the other the worst.
They were managed by same manager
Good area was Norfolk, Suffolk, Essex, and
Hertfordshire
Bad areas was South East, Kent, East Sussex, LB
Bromley, LB Bexley
What does good look like compared against what bad
looked like
FACTORS OF INFLUENCE
• Relationships with Authority
• Permit or non-Permit Authority
• Sub-Contractor Organisation, small/large company
• Supervisors per gang ratio
• Payment mechanisms
www.hertsdirect.org
POINTS OF INTEREST
• Gangs per supervisor
• Payment mechanisms, piece work / day rate
• Good area majority not permits bad area predominantly
Permits
• Communications
• Defect failures broken down into categories, for instance
how does a defect for wrong materials come about?
• Workload in terms of managing peaks and troughs and
keeping skilled gangs
www.hertsdirect.org
Points of Interest Contd
• Communications
• Work Load
• Geography of work area, rural versus urban
• Equipped to do the job
• Job versus service, (price, quality, service )
• Compliance can be achieved
www.hertsdirect.org
Outcomes so Far
• Developed performance statistics, weekly monitoring and
focus on key areas.
• Can now monitor sub-contractor performance per region
• Shares with JAG Bi Weekly Telephone Conference Call
• Work ongoing
• CT Open and honest discussions, working with JAG has
proven useful and this sort of exercise is relevant, has
changed thinking and we would work with similar
organisations to affect change.
www.hertsdirect.org
Ct Streetworks in 2013…
HA contact improving:
– Nationally 60% in 24 hours (10% in June)
– Targeting 80% by end January (on track to achieve)
Joint Ct / JAG /OR Project:
– Selected South East (needing improvement), compared with Anglia
– Joint team formed to use learning from Anglia to drive improvement in South East
– Outcomes:
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% reduction in defects stack - South East: 41% reduction / Anglia: 10% worse (from a low base)
% improvement in overdue defects – South East: 43% improvement / Anglia: 0% (low base)
% improvement in contact to HA’s – South East: 16% improvement / Anglia: 15%
% improvement in underlying new in rate – South East: 10% improvement / Anglia: 0% (low
base)
Ct Mobile being rolled out
Into 2014:
– Continue to drive HA Contact improvement
– Looking to replicate Joint Project approach elsewhere
– Continued development of Ct Mobile
www.hertsdirect.org
KEY POINTS
COMMUNICATIONS
COOPERATION
COMPETENCY
Equals
Compliance and Cost balance
The networks under the road can be just as
congested as the traffic on the surface
What could be done differently?
Embargo to protect recent works
Strategic Traffic Sensitive Streets
Full width reinstatements
Lane Rental
Reinstatement of Roads
Summary
Who is a works promoter and can dig in the highway?
What legislation governs road reinstatements?
What control does HCC have over who digs in the highway
and when?
What other legislation governs when the road may need
to be dug up?
What could be done differently?
Reinstatement of Roads
End