WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End
Live Webinar Presenters
Keilee Ting
Sales Associate
Jennifer Wilson
Sales Manager
Angelique Belot
Product Specialist
WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End
Front Office Improvement
Agenda
• Identify The Most Common Pain Points
• Tools to Streamline Workflows and Front Office
Efficiency
• Show how your Practice Management System’s Tools
Can Directly Assist in Increased Revenue
• Measuring Performance & Tracking
• Q&A
High Level View of Workflow
Schedule
Confirm
Check-In
Render
Service
CheckOut
Billing
First Step to Improvement
Identify Your Pain Points
Office Staff
Physician
Patient
Scheduling – Step 1
Schedule
Patient Calls
Office
Get Reason
For Visit
Get Patient
Information
Find Open
Time
Create
Appointment
Scheduling–Common Pain Points
Schedule
•
•
•
•
•
Patient Calls
Office
Get Reason
For Visit
24/7 Service
Same-day Appointments
Schedule Online – Technology
Faster Appointments for New Patients
Provider Availability
Get Patient
Information
Find Open
Time
Create
Appointment
Scheduling Technology
Should Provide:
• Flexibility
• Robust Functionality
• User-Friendly
• Operability
• Multi-Resource
Scheduling
• Customization
Fully Customizable
Appointment Scheduler
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Open Times
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Measure Performance
Happy Staff = Happy Patients = Improved Net Profit
Typical Workflow for
Patient Confirmation
Confirm
Call the
Patient –
Leave VM
Time Office Staff Spends On
Appointment Confirmations
• Results in No
Shows/Cancellations
Patient
Options
Patient Calls
& Cancels
Patient Calls
Back
Additional
Phone Call
Patient LM
• Lost Revenue
• Can’t Track Repeat
Offenders
Patient No
Shows
Lost
Revenue
Patient Confirmation
Common Pain Points
Confirm
Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Update Appt.
Status
Patient Confirmation
Confirm
Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Update Appt.
Status
Hear a Sample Phone
Notification Recording
Phone Notify Status Report
Automated Appointment
Reminders Benefit Your Practice
• Contributing to patient satisfaction
• Reducing missed appointments
• Keeping your practice profitable
• Providing quality care to the patient
• Maximizing the physicians’ time
• Gaining a competitive edge by
enhancing patient relations
Easier Check In Process
CheckIn
Update
Appt. Status
Verify
Eligibility
Verify
Address
Pull Chart
Print Labels/
Superbills
Waiting Rooms
65% of patients report wait times are
frustrating!
Results could be dramatic!
Check-In Process
Pain Points
CheckIn
Update Appt
Status
Verify
Eligibility
Verify
Address
• Wait Room Time
• New Patient Forms
• Administration Paperwork
• Verifying Patient Eligibility Over The Phone
• Administration Time
• Lost Revenue
Pull Chart
Print Labels/
Superbills
Easier Registration Process
Americans Spend 135 Million Hours a Year
Filling Out Medical Paperwork
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Front Office
Workflow Improvements
Schedule
Patient Calls
Office
Get Reason
For Visit
Get Patient
Information
Find Open
Time
Create
Appointment
Confirm
Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Process
Confirmation
Update Appt.
Status
Check-In
Update Appt.
Status
Verify
Eligibility
Verify
Address
Pull Chart
Print Labels/
Superbills
Summary
CHANGES IN THE OFFICE
ADVANTAGES
Provider Availability
Same-day appointments; faster access to routine follow-ups and
new-patient appointments; less waiting time in the doctor’s
office.
Reminders for Appointments
Reduce staff time and no shows.
Increase productivity while also increasing revenue.
Easier Registration Process
Reducing or eliminating office staff.
Lower overhead allows doctors to afford longer, more
meaningful visits.
Technology
Provide patients an understanding of who you are and what you
can do for them.
Patients can download forms to fill out prior to the office visit;
ask non-urgent questions via secure email.
Time Management
Electronic Medical Records/Practice Management Software
Patients can receive alerts and reminders about follow-up care.
Identify Your Pain Points
Office Staff
Physician
Patient
Walk a Day in Their Shoes
CollaborateMD.com
The overall mission of
a medical practice is to improve the
overall quality of patient care.
Thank you for attending
CollaborateMD is a trusted
health information technology
expert that can get you there.
888.348.8457
CollaborateMD.com