Introducing
LiveHealth Online
Doctor’s care at the speed of life.
Visit with a doctor online, anytime.
From work, at home or on the go.
LiveHealth Online:
• Is available in most states including DC*
• Is available 24 hours a day, 7 days a week, 365
days a year
• Is available anywhere you have a computer or
mobile device with Internet access (at home, in the
office or on the go)
• Provides access to in-network, board-certified
doctors
• Allows doctors to ePrescribe** utilizing local
pharmacies (where applicable)
• Takes member payments via Visa, MasterCard and
Discover
• Is secure, convenient and easy-to-use
*LHO is not yet available in the following states: AK, TX, LA, AR, AL and NH.
**In certain states, prescriptions cannot be issued as a result of an online interaction with a doctor.
For state telehealth availability, check the map on www.LiveHealthOnline.com.
2
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Easier and less
expensive than
urgent care
To learn more about how
LiveHealth Online works,
check out this video.
Three steps and you’re face-to-face with
a doctor
Once registered, getting started with LiveHealth Online is a breeze. Using
LiveHealth Online is a covered benefit, paid at an “in-network” level.
1
2
3
Sign up
Choose a doctor
Begin consultation
Who has time to
figure things out?
3
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
LiveHealth Online goes where you go
The mobile LiveHealth Online app is available on
both iOS and Android devices.
LiveHealth Online
mobile solutions
4
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
A doctor’s office in your office
Anthem can help you set up convenient
worksite solutions that are fully
equipped with a range of options.
IMPROVED PRODUCTIVITY
90% of members stated they saved
2 or more hours of work time by
having LiveHealth Online
- LiveHealth Online Consumer Post-Visit Survey Results.
5
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Worksite solutions
Employer-branded MedSuites and kiosks are available, offering:
• High-definition video — ensures best possible picture quality
• Touch-screen technology — makes it easy to use
Learn more.
Talk with your Anthem
sales representative
to obtain details on
pricing and ROI.
• Connected biometric devices (blood pressure monitors, thermometers,
a weight scale and more) — helps doctors diagnose patients
MEDSUITE (ENCLOSED)
6
MEDSTOP Console
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
MEDSTOP Portable
What is unique about LiveHealth Online?
UNIQUE PRODUCT FEATURE
No PMPM cost to employers
Visits are a covered benefit
• Greater value
• Benefit design flexibility
Provider choice upfront
• High member satisfaction
Immediate or scheduled
visits in HD video
• Superior, seamless member experience
Physicians in-network
for Anthem
Automated claims
submission
Ability to integrate with
multiple payers
7
BENEFITS TO EMPLOYERS AND EMPLOYEES
• Clarity on the cost of the visit
• Ease of use for members
• One solution for all employees
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Employer benefits
LiveHealth Online adds value to your
existing employee benefits packages
without additional costs.
SAVINGS
Employees make fewer visits
to higher-priced sites of care.
INCREASED PRODUCTIVITY
Employees spend less time traveling
to and waiting at the doctor’s office
or urgent care center.
EMPLOYEE SATISFACTION
Employees have access to
doctors when they need it.
8
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Because life
doesn’t wait.
Employer benefits
Substantial savings*
Emergency
Room
Urgent
Care
MD
Office
Retail
Clinic
LiveHealth
Online
$1,270
$149
$126
$73
$49
*National average allowed amounts; 2012 claims data based on Local Group and Ind, Non
Refunding Members only, for LHO fully treatable diagnosis codes in WLP’s 14 Blue states.
9
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Employee benefits
For employees, it’s like having a
doctor’s office at their fingertips.
CONVENIENCE
Access to live consultations — anytime, anywhere.
CHOICE
Their choice of physician based on helpful
physician profiles.
IMMEDIATE SERVICE
Real-time visits — no waiting for a callback. Average
time savings — 2 to 3 hours (per post-visit survey
results).
LOW COST
Cost is lower than or equal to a doctor’s office visit.
Easier and less expensive than urgent care.
EASE OF USE
Fast, easy setup and login.
10
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Access to a doctor
anywhere you have
an Internet connection
A great consumer experience
Say “ahhhh.”
90%
85%
patient satisfaction
completely resolve
their medical issue
“I am very impressed
and will continue to
recommend this service
to friends, family and
co-workers.”
11
“I was able to get things
taken care of in less than
10 minutes.”
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
90%
saved time
“I will definitely use it
again. I saved at least
three hours by not going
in to the doctor — and a
ton of cash!”
Visit a doctor at
work. It's private,
convenient and quick.
LiveHealth Online makes it easier
than ever before to take care of
your employees’ health — and the
health of your business. Get
started today.
12
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Appendix: Sample
communication materials
13
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Sample employee communications
Enrollment email
14
Reminder email
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Direct mailer with key fob
Sample employee communications
FAQs
Posters
Flyers
15
LiveHealth Online is the trade name of Health Management Corporation, a separate company
providing telehealth services on behalf of Anthem Blue Cross.
Postcard