Multicultural workplace project
1.9.2008 – 30.6.2011
Challenges in workplaces
• Attitudes and predudices
• “Do as the romans do”
• Commitment for trainings,
pace of the work is very
busy, no substitutes for
teachers at schools or
doctors or nurses
• Diversity management;
bosses do not see its
benefits yet
• “Silence is golden” – how to
create more better
conditions for interactive
cross cultural communication
Multicultural workplaces trainings
Multicultural workplace
- Three step training model
1. Personell general training
2 x 4 h = 8 h,
2. Guides deeper training
6 x 4 h + exercices = 30 h
3. Management training
5 x 4 h + exercices = 30 h
Including
•
Different cultures
(countries, workplaces)
•
Cultural encounters
•
Cross cultural communication
•
Human Resources
•
Diversity management and
strategies
Strategies, plans of action and manpower development
Diversity management
(multicultural process of change in organisations)
Detecting and
understanding the need
for change
Why? Internal and external
changes to the
environment
- Political reasons
- Operative reasons
-Social reasons
-Image/brand reasons
Recognition of areas
requiring change
Diversity consideraions
- Analysis and definition of
company values, mission,
strategy and objectives
from a multiperspective
angle.
- Role of management
critical
PASS 1
PASS 2 ja 3
Implementing change
Creating and reinforcing
multicultural work
community. Change in
behaviour and work
attitudes
- Structural changes (if
necessary)
- Operative changes (HR
process critical)
- Redefinition of roles, tasks
and areas of responsibility
PASS 2 ja 3
Multicultural workplace trainings
Maintainance of a
redefined work culture
- Constant upholding of
the principle and practices
of diversity
-Progress monitoring
Results of the diversity trainings
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Over 800 workers trained in different
workplaces in the municipalities and in
private sector
Doctors, nurses, teachers, cleaners, day
care center workers, cleaners
Increase in knowledge and understanding
of different cultures
Improvement of intercultural
communications
Work practices and cultures are clearly
defined and developed together
Improvement of the overall working
atmosphere
Increase in motivation and work
commitment
Increase in overall work enjoyment and
satisfaction
Integration as a two-way/interactive
process: mutual rules and obligations
Web based case and material bank