hCare access on an iPad
©2011 HCA for copy right
v3.0
Page 1 of 12
Installation
hCare access is also available on the
iPad. The steps for installing vary from
the Mac somewhat. This guide will walk
you through the process step by step.
From the General tab, check the version
number to confirm your iOS (iPad
Operating System) is 4.2.1 or higher. If
the version a lower version, you would
need to connect to iTunes and upgrade
your iPad’s operating system.
To continue, return to the Homepage.
From the Homepage of the iPad select the
“Settings” icon, indicated in the red box.
In the Settings column select “General”
then under the General column on the
right, select “About” as shown above.
Select the “App Store” icon.
hCare access on an iPad
Page 2 of 12
In the iTunes App Store, type “Citrix
Receiver for iPad” in the Search box and
click enter. This application can also be
downloaded in iTunes on your computer
and then synched to your iPad.
The Citrix Receiver for the iPad will open,
click “FREE” under the icon.
From the list of iPad Apps, select Citrix
Receiver for iPad.
Click the green button “INSTALL APP” to
install the application on your device.
hCare access on an iPad
Page 3 of 12
Notice that the Citrix application’s icon is
now on the Homepage of your iPad. Click
the “Safari” icon to bring up a browser
window.
Type your Apple iTunes password and
select Ok. This would be the credentials
you used when you first setup your Apple
iTunes account.
Enter your “Division’s hCare Access’
URL or website address (see Physician
Support Coordinator - PSC for specifics) ” and
click “enter” inside the red box noted above.
Also you can bookmark the link using the
icon circled in red. We used the Gulf Coast
division’s URL as our example.
Using the keyboard, enter your “3-4 ID and
network password” and click “Log On”.
hCare access on an iPad
Page 4 of 12
After entering your Active Directory
credentials (also your network credentials
used to get into a computer ), you will be
directed to the Authentication page.
If this is your personal Pad, choose ‘Yes, I
plan on using this computer’… to not have to
repeat the security process on this iPad
again.
Using the keyboard, answer the qualifying
questions and press “Continue”.
Assuming you have logged on to the
hCare access client before on a previous
machine and completed enrollment.
hCare access will present two of your
indentifying questions so the system can
authenticate that it is you logging in.
You are now connecting through the Citrix
environment, this page takes a second to
load.
hCare access on an iPad
Page 5 of 12
The first time you login with the iPad, you
will see this screen. Select “Already
Installed”. This is the only time you will
see this message.
The windows desktop environment loads.
You will be directed to this page shown
above. Select “Open in Citrix”.
The system will ask you to Please wait
while the Citrix Receiver launches the
virtual desktop for the iPad.
The system will load your personal settings.
hCare access on an iPad
Page 6 of 12
Your full desktop will appear.
To ensure success at the next login.
Double click the home button. Application
icons that are running will appear at the
bottom of the screen, touch and hold the
Safari icon until it begins to “dance” or
“wiggle”.
Notice in the upper left hand corner a red
dash appears. Click the “Red Dash” at the
upper left-hand corner on each icon to turn
off the running application for both the Citrix
Receiver and Safari.
The icons will close. This ensures no
applications are running in memory.
When your work is finished for the day,
select “Start” from the Taskbar and “Log
off” to end your session.
Your desktop will look the same accept for
the new Citrix receiver icon.
.
Page 7 of 12
My Home Computer is a Mac
Since you now have multiple points of
entry… What if your home computer is a
Mac or an iPad? hCare access is
compatible with Mac and the iPad’s
operating system and utilizes their web
browser, Safari.
Log off
Log off should be your choice if you are
ending your session for the day. Simply
click the “Start” button in the task bar and
select “Log off”.
Time Outs
If you are logged into hCare access and
need to walk away the system will remain
engaged for 20 minutes before timing your
session out. You will receive a warning
that the session is about to be suspended.
If this occurs, simply connect to hCare
access and log back in, all your
applications will remain open unless you
have exceeded the applications built-in
timeout rule.
Disconnect vs. Log off
If you are going to disengage temporarily,
the preferred method is to click the “Start”
button in the task bar and select
“Disconnect”. This will end your session,
freeing the machine to allow someone else
to log in.
Compatible Browsers
MS XP – 32 bit OS, IE 6, 7 & 8-32bit *
VISTA – 32 & 64 bit OS, IE 7 & 8-32bit *
Windows 7 – 32 & 64 bit OS, IE 8 32bit*
Mac – 10.5,10.6 OS X, Safari 5*
iPad – Safari with 4.2.1 code
* Alternative approved browsers Chrome 6 and
Firefox 3.6
VIP Access
To reconnect simply link to hCare access
supply your user name and password and
hCare Access will present your desktop.
hCare (VDI) access should be set up with VIP
access to assure you are not logged off VDI
due to inactivity. VIP access is HCA Guest
Network without the portal page that requires
end-user acknowledgement of policies, etc…
VIP access applies only inside the HCA
hospital when the user is within range of the
Guest wireless network.
Support
Your division Customer Support or Physician
Support Coordinator (PSC) is ready to
address any questions or concerns.
hCare access tips for an iPad
Page 8 of 12
Citrix Toolbar
--- home: Exits the session and returns you to the Home or Explore screen
--- pair: Pairng with wireless trackpad. That enables the iPhone to be used as a trackpad.
--- arrow key: Brings up an onscreen representation of the keyboard arrows keys that may be
used for onscreen navigation.
--- keyboard: Brings up an onscreen keyboard.
--- trackpad: Toggles the between a default and trackpad mode.
--- help: Brings up help options including Gestures and In-Session Menu
hCare access tips for an iPad
Page 9 of 12
Citrix Tips
Typing Tips
Citrix Receiver for iPad Video Tips
http://community.citrix.com/display/xa/Recei
ver+for+iPad+Video+Tips
Some tips in video include:
--- Wireless TrackPad – using your iPhone as a
mouse
--- Using the in-app menu to activate the onscreen keyboard
--- Using three-finger tap to activate the onscreen keyboard
----Using two-finger tap to activate the
magnifying glass in case you are reading
imaging or EKGs.
--- How to switch between Pan and Scroll Mode
inside of an Application or XenDesktop
--- Tags
Gestures Guide
The Citrix Receiver app come with a
Gestures Guide that provides short
descriptions of supported gestures you can
use while working with applications. To get
to the Gestures Guide, select Help from the
toolbar.
Citrix Receiver for iPad – Demo 1 –
Wireless TrackPad – using your iPhone as
a mouse
http://blogs.citrix.com/2010/04/09/citrixreceiver-for-ipad-demo-1-wireless-trackpad/
--- On the iPhone Receiver, tap the “mouse” icon on
the bottom right.
----On the iPad Receiver, in a published application,
the in-app menu tap “Pair” i--icon.
--- Confirm the connection on the iPhone Receiver
and you are all set.
Use the onscreen keyboard (or hardware
keyboard if present) at any time to enter or
modify text. To display the keyboard, tap the
keyboard icon at the center top of the screen(or
the in-app menu). When you are finished typing,
tap Done to dismiss the keyboard.
--- NEW FEATURE FOR iPad: 3-finger tap in
the application also brings up and dismisses the
on-screen keyboard.
On the iPad, the in-app menu is at the topcenter of the window (in the app).
--- Enter text: Tap the area of the screen where
you want to place the insertion point. Tap the
keyboard icon and then tap keys.
--- Select a single item of text, such as a
single word: Double-tap the item you want to
select.
--- Select multiple items of text, such as a
phrase: Triple-tap the first item you want to
select and then drag your finger to the end of
the text.
--- Right-click in an application: Tap and hold
your finger on the screen to display the shortcut
menu for the selected item.
On the iPad, simply use a 2-finger tap in a quick
sequence
hCare access tips for an iPad
Page 10 of 12
Most iPad users prefer to use the hCare
portal software in landscape orientation. To
prevent the screen from changing to the
portrait orientation when moving the device
you can lock down the screen rotation
function. Select the Settings icon on the
device and select lock rotation option in the
General settings.
Hold the device in landscape orientation
and then slide the small button located at
the top left of the device so that a red dot
appears. The device is now locked in the
landscape orientation.
There is a visual clue the device rotation
has been locked at the top right corner of
the screen.
hCare Portal through hCare access on an iPad
Page 11 of 12
Recommendations
For optimal viewing,
--- hCare portal should be in landscape
orientation.
--- The browser should be maximized.
When changing from portrait to landscape
orientation, the browser is minimized.
Trackpad Pointer Mouse
Zoom in to accurately select links. Zoom
in does not work in Trackpad (pionter
mouse) mode
Figure 1: Portrait Orientation
Trackpad (pionter mouse) mode can be
used to select the link.
Figure 2: Landscape Orientation
MEDITECH LOGIN
MEDITECH login credentials is your
Active Directory credentials and should be
the same user name and password as
hCare and the network.
*Your Active Directory credentials is also your
network credentials used to get into a computer
and not necessarily your Meditech password .
HPF through hCare access on an iPad
Page 12 of 12
HPF (Horizon Patient Folder) is currently not recommended on the iPad.
--- Deficiency Management is best
completed via PC either accessed
directly though the facility network or
remotely using a secure connection.
If you choose to use iPad to manage
Deficiencies, optimal viewing would be
--- hCare portal should be in landscape
orientation.
--- The browser should be maximized.
When changing from portrait to landscape
orientation, the browser is minimized.
For question on this document,
please contact your Physician
Support Coordinator.