INTERMEC FIRMWARE
MANAGEMENT TOOL
CS40
CN50
Why use FMT?
• Converting radio carriers
• Reimage same or older Operating
System
• Reload Language pack
• so different language can be selected
• Upgrade to a newer non-LP image
• can also use Smart Systems or image update for this
• microSD card method
• does everything needed for the CS40
• will be available at next release of CN50
• Supports next version, and newer
• Will not do radio conversions
Installation
requirements
1.
2.
3.
4.
5.
6.
PC with Windows XP
& Service Pack 3
.Net Framework
version 4.0
Active Sync 4.5
CN50 dock or
Comm/Power
adapter
Firmware
Management Tool
version-1.01.00.000
(prior versions will
not work with
CN50B).
Firmware Mgmt. Tool
O.S. Files
(some reports of success using
a WinXP Virtual Machine)
• Firmware Management Tool Software
Firmware
Management
Tool
Downloads
www.intermec.com  Support  Downloads 
Computers, Handheld Computers, CN50 Mobile Computer  Utilities
section:
Firmware Management Tool ver. 1.01.00.0000
• Latest CN50 WM6.1 OS - ver. 1.61.15.0054
www.intermec.com  Support  Downloads 
Computers, Handheld Computers, CN50 Mobile Computer 
OS/Firmware/Drivers section 
CN50 WM6.1 Firmware Mgmt Tool OS bundle ver. 1.61.15.0054
• Latest CN50 WEH6.5 OS - ver. 1.70.21.0038.
www.intermec.com  Support  Downloads 
Computers, Handheld Computers, CN50 Mobile Computer 
OS/Firmware/Drivers section 
CN50 WEH 6.5 Firmware Mgmt Tool OS bundle ver. 1.70.21.0038
• Latest CS40 WEH6.5 OS - ver. 2.00.18.0045
www.intermec.com  Support  Downloads 
Computers, Handheld Computers, CS40 Mobile Computer 
OS/Firmware/Drivers section 
CS40 WEH 6.5 Firmware Mgmt Tool OS bundle ver. 2.00.18.0045
Firmware
Management
Tool license
• FMT license is free
• It can take up to 24 hours to
receive the license
• place your order ahead of time
• To order, send an email to
usorders@intermec.com
• In the subject enter-License
needed for Firmware Management
Tool
• PN 454-049-001.
• Include your First and Last name,
Company, and telephone number,
Department number, & full e-mail
address.
Username,
Password, &
API Key
• Devices that are being loaded
with a CDMA image (i.e.
Sprint/Verizon), need a
username and API key in order
to gain full access.
• This is done by forwarding the
license email that you received
from license@intermec.com to
raadmin@intermec.com
• RAadmin address & instructions are included in
the message
• login will expire after 90 days of inactivity
RAadmin can reissue login credentials
Firmware
Management
Tool Installation
1.
2.
3.
Download the tool
from the link.
Download the link
and click on save.
The file will then
begin to download.
The download will
then open and you
will need to extract
all files.
Shortcut to current
location:
http://webapps.intermec.
com/EFulfillment/Softwa
reListForm.aspx?Softwa
reID=2879
Firmware
Management
Tool installation
4.
5.
6.
7.
After the files have
been extracted you
will see a file
Firmware
Management Tool
File.
Open this up and
click on setup.exe.
Click on Run.
You will see the
warning for the
readme. This is
telling you of
additional
installation
instructions.
Click OK.
Firmware
Management
Tool installation
Click on “Next”
9. Destination folder
must be C:\Flash
click on “Next”.
10. Click on “Install”.
11. A software
installation warning
will pop up hit
continue. You will
see this three more
times.
Click on “Continue
Anyway” each time.
8.
Firmware
Management
Tool installation
12. The install will then
be complete.
Click “Finish”.
Firmware
Management
Tool installation
13. Next you will need
to choose “Yes, I
want to restart my
computer now”.
(reboot is required for
the license module)
Firmware
installation
1.
2.
3.
Next the firmware
needs to be
installed.
Using the links you
will need to
download the
CN50/CS40
Firmware Mgmt Tool
OS bundles.
Save the download
to your desktop and
run.
Installation of
the Firmware
Management
Tool License
(must have Internet access for
these steps)
1.
2.
3.
4.
Click on the Firmware
Management Tool icon
that was created on
your desktop.
M01- No license error
warning will pop up. Hit
OK.
Intermec License Utility
will then pop up.
Using the Activation ID
code that was sent
from
license@intermec.com
copy the activation ID.
Installation of
the Firmware
Management
Tool License
5.
6.
7.
Click on Add in the
Intermec License
Utility.
Paste the Activation
ID into the box and
leave the count set
to 1. Click on OK.
The license will then
appear in the
License Utility as
Active.
(Click on Details button
to verify the license
date is not in the
future.)
8.
Close the window.
PC Drivers
• Qualcomm drivers are required to be
installed on the PC.
• Using the Firmware Management Tool
without installing the drivers will corrupt
the CN50 or CS40.
• The switchusb_umts_ck2.exe utility
program will be executed on the CN50
or CS40.
Intermec
Hardware
• Connect the CN50 to the PC USB port
• Single dock
(871-033-001)
• or communication dock
(851-093-101)
• and micro USB cable
• (321-576-004)
Make an
ActiveSync
connection
1.
2.
3.
USB connection
between the PC and
the CN50 using the
Single dock or the
Communication
adapter.
Active Sync will
connect and the
Wizard will pop up
on the screen.
Hit “Cancel”
(partnership is not
required)
Make an
ActiveSync
connection
4.
The CN50 is now
connected to
ActiveSync.
Copy
SwitchUSB to
the CN50
1.
2.
Click on explore
Click on My
Windows. Mobile
Based Device.
Copy
SwitchUSB to
the CN50
3.
4.
5.
Open Flash File Store
folder.
switchusb_umts_c2k.exe
needs to be copied to the
CN50. Flash File Store
can be used.
switchusb_umts_c2k.exe
is now on the CN50 (or
CS40)
Execute
SwitchUSB
1.
2.
3.
4.
5.
6.
On your device, tap
on the start button
on the upper left
corner of the
screen.
Tap on Programs.
Tap on File
Explorer.
Tap on My Device.
Tap on Flash File
Store.
Tap on switchusb_u.
(Screens shown are for
the CN50 with WM6.1)
Execute
SwitchUSB
Choose
QC Composite-UMTS
DUN,DIAG,NMEA.
8. Choose done
9. Then hit OK for the
warning.
10. Shut down the device
by going to
Start/Programs/
shutdown.
11. The CN50 will
automatically boot up
since a power source is
still connected.
12. When the CN50 boots
back up, it will NOT be
connected to Active
sync. This is expected.
7.
Qualcomm
9002 driver
1.
2.
3.
4.
The CN50 will reboot
and “Found New
Hardware Wizard” will
appear on the PC.
Qualcomm HS-USB
Diagnostics 9002 will
pop up to be installed.
Click on “next”.
A warning will pop up
for the driver click on
“continue anyway”.
Click on finish.
(If the automatic option did
not find the driver,
manually select the
c:\flash\release\drivers\
directory)
Qualcomm
9002 driver
5.
6.
7.
8.
Found New
Hardware Wizard”
will appear for the
second time.
Click on “next”.
A warning will pop
up for the driver.
Click on “Continue
Anyway”.
Click on “Finish”
Qualcomm
9002 driver
9.
10.
11.
12.
13.
Found New
Hardware Wizard”
will appear for the
third time.
Click on “next”.
A warning will pop
up for the driver.
Click on “Continue
Anyway”.
Click on “Finish”
This will complete
the installation of
the HS-USB
Modem 9002 driver.
Execute
SwitchUSB
1.
2.
3.
4.
5.
6.
On the CN50, go back to
Start/Programs/File
Explorer/Flash File
Store/. Launch
switchusb_umts_c2k.exe
Select
QC Composite-C2K
DUN,DIAG,NMEA.
Choose “Done”
Select OK for the
warning.
Then you need to shut
down the device by going
to Start/Programs/
Shutdown.
When the CN50 boots
back up it will NOT be
connected to ActiveSync.
Qualcomm
3200 driver
1.
2.
3.
4.
The CN50 will reboot
and the “Found New
Hardware Wizard” will
automatically appear.
Qualcomm WinMobile
Modem 3200 will pop
up to be installed.
Click on “next”.
A warning will pop up
for the driver. Click on
“Continue Anyway”.
Click on “Finish”.
(If the automatic option did
not find the driver,
manually select the
c:\flash\release\drivers\
directory.)
Qualcomm
3200 driver
5.
6.
7.
8.
Found New
Hardware Wizard”
will appear for the
second time.
Click on “next”.
A warning will pop
up for the driver.
Click on “Continue
Anyway”.
Click on “Finish”
Qualcomm
3200 driver
9.
10.
11.
12.
13.
Found New
Hardware Wizard”
will appear for the
third time.
Click on “next”.
A warning will pop
up for the driver.
Click on “Continue
Anyway”.
Click on “Finish”
This will complete
the installation of
the Qualcomm
WinMobile NMEA
3200 driver.
Execute
SwitchUSB
1.
2.
3.
4.
5.
6.
On the CN50, go back to
Start/Programs/File
Explorer/Flash File
Store/. Launch
switchusb_umts_c2k.exe
Select
Microsoft USBfn.
Choose “Done”
Select OK for the
warning.
Then you need to shut
down the device by
going to Start/Programs/
Shutdown.
When the CN50 boots
back up it will be
connected to ActiveSync.
Using
Firmware
Management
Tool
Gotcha’s
• Converting CN50 from Verizon to
Verizon – Contact Verizon to disable
the active account before doing this!
• Switching the USB port or installing a
USB Hub can make the Qualcomm
drivers disappear.
• To load a Verizon or Sprint image onto
a CN50, the PC must have Internet
access. Select the full feature mode
and enter a Username & API Key.
• FLASH images are stored in the
C:\FLASH directory. Restart the
Firmware Management Tool after
changes to this directory.
FMT Screen
Launch the
Firmware
Management Tool.
2. Wait for the device
to connect to
ActiveSync.
3. Wait for the device
to connect to FMT
and populate the
fields.
(This has all of the
device information that
is currently on the
device)
1.
FMT Screen
4.
The “Change to”
field will display the
available OS loads.
Restriction examples:
Available OS loads in
the c:\flash directory
Full feature mode
needed for Verizon &
Sprint options
WEH6.5 not allowed
for 128MB CN50
Edge cannot be
converted to UMTS
CS40 loads offered
for CS40 only.
5.
6.
After selecting the
“Change to” from the
drop down list, then
select _____.
This process will
take 10-15 minutes.
The Status field will
indicate progress as
it counts up.
FMT Screen
It takes 17 minutes for
the Firmware
Management Tool to
complete the process. It
is imperative that you
not remove the device
from the process until
you see the Pass/fail
screen.
FMT
Status Box
• S01- Please wait.
• S02- Checking IPServer – please wait.
• S03- Waiting for a device to be
•
•
•
•
•
•
•
connected.
S04- Reading the device – please wait.
S05- Checking IPServer – please wait.
S06- Ready for selection.
S07- Ready for selection – limited
access due to unrecognized IMEI
number.
S08- Reconfiguring device
Step 1 of x – Do Not Disconnect!
S09- Reconfiguration is successful.
S10- Reconfiguration failed.
FMT
Pop-Up
Messages
• M01 - No License
• Message: This application is not licensed.
• You will be prompted for the License Activation
ID. This can be found in the Intermec Software
Activation ID email you have already received.
• M02 - No Flash Options
• Message: No flash choices were found for use in
reconfiguring devices. The application may be
used to interrogate and display device data.
• M03 - IPServer Not Found
• Message: The Intermec Provisioning Server is not
found. Reconfiguration options may be limited.
• M04 - Interrogation Failed
• Message: The interrogation of the attached
device failed. Reconnect the device to try again,
or try another device.
• M05 - Invalid Device
• Message: The attached device does not appear
to be a CN50 or CS40 device. Reconnect the
device to try again, or try another device.
FMT
Pop up
messages
• M06 - Unrecognized IMEI
• Message: The IMEI number is not recognized by the
Intermec Provisioning Server. CDMA configurations may
not be allowed for the connected device.
• M07 - Unsupported Radio
• Message: The radio in this device is not supported by this
application. No update will be allowed. Reconnect the
device to try again, or try another device.
• M08 - Print Label Reminder
• Message: This configuration change requires a new
product certification label to be printed.
• Please ensure your system is ready to print the label.
• M09 - Print Label Now
• Message: Print the updated product certification label.
• Replace the unit’s current certification label with the newlyprinted one.
• Failure to do so may invalidate your authorization to operate
the product.
• M10 - Success
• Message: The reconfiguration has completed successfully.
• M11 - Failure
• Message: Reconfiguration has failed
PX4i Printer
•
•
•
•
•
•
Used to print
replacement labels
Radio changes
require a label
change
Service will configure
the CN50/CS40 to
match the label,
when sent in for
repair
Media PN:
Ribbon PN:
Recommended
Printer
•
•
CN: PX4C_____
400dpi, USB
PX4i IPL mode
Steps for changing to IPL mode, if not already
showing in the PX4i display:
1) press SETUP button
2) press Right Arrow until display shows
SETUP:
Print DEFS
3) press Down Arrow
4) press Right Arrow until display shows
PRINT DEFS:
CMD LANGUAGE
5) press Down Arrow until the display shows
CMD LANGUAGE:
IPL
6) press ENTER button to accept the change.
7) press SETUP button to exit the setup menu
8) turn the printer OFF, wait at least 3 seconds,
then turn the printer ON.
PX4i
Media set-up
Steps to set the media type.
1) press SETUP button
2) press Right Arrow until display shows SETUP:
MEDIA
3) press Down Arrow
4) press Right Arrow until display shows
MEDIA:
MEDIA TYPE
5) press Down Arrow
6) press Right Arrow until display shows MEDIA TYPE:
MARK
7) press ENTER
8) press SETUP to exit setup menus
9) press SETUP button
10) press Right Arrow until display shows
SETUP:
MEDIA
11) press Down Arrow
12) press Right Arrow until display shows
MEDIA:
PAPER TYPE
13) press Down Arrow
14) press Right Arrow until display shows
PAPER TYPE:
TTR
15) press ENTER
16) press SETUP to exit setup menus
17) turn the printer OFF, wait at least 3 seconds, then turn the printer ON .
PX4i
Adjustments
• The following mechanical adjustments also
need to be made on the PX4i printer. The
User's Manual is available from Intermec's web
site at:
http://epsfiles.intermec.com/eps_files/eps_man/
935-024.pdf
• See page 118 for instructions on how to center
the Pressure Arm, on the label material.
• See page 119 for instructions on how to adjust
the Label Stop Sensor. This needs to
recognize the black mark, on the back of our
label stock
• See page 122 for instructions on how to
increase the Printhead Pressure. It needs to
be set to a maximum setting for improved label
print quality.
Troubleshooting
(from FMT Help
Screens)
Troubleshooting
• QCN backup is stored in
C:\Flash\Release\qcn_backup
• file name based on serial number
and IMEI number
• Knowledge Central
Answer #13374
• Backup copy of instructions
• Backup copy of SwitchUSB utility
• Backup copy of Devcon.bat utility
• Can show hidden device drivers on a PC
• Can be used to clean up ActiveSync
partnership connections
• More information is coming…