The Enterprise Application Market
in Higher Education
Susan Grajek, Vice President, EDUCAUSE
October 2012
Questions
 Which applications are dominated by a handful
of solution providers?
 Which have an almost bewildering range of
choice?
 When is open source a common choice?
 Which are the most frequently outsourced
applications
 Which applications are most likely to be
managed by system offices?
 What types of applications are more – and less
– widespread in higher education?
The Data
The Data
 2011 EDUCAUSE Core Data survey
 635 colleges and universities
 16 application areas
•
•
•
•
•
•
•
•
Financial
Student information
HR/payroll
Alumni/advancement/developmen
t
Library
Course/learning management
(LMS)
Grants management (pre-award)
Grants management (post-award)
• Facilities management
• Portal
• Administrative data
warehouse/business intelligence
• Web content management (CMS)
• Faculty/staff e-mail
• Student e-mail
• IT service/help desk trouble ticket
• Customer relationship management
(CRM)
Limitations
 Limited to higher education market overall.
 No trends yet. This is the first year for most
of these data.
 Data irregularities.
 Ongoing changes
among vendors.
 Application
categories need
refinement
(e.g., email).
Trends Across Application Areas
Installed Based For Applications
% of institutions reporting use of this application
Student information
Financial
Faculty/staff e-mail
HR/payroll
Student e-mail
Course/learning management (LMS)
IT service/help desk trouble ticketing
Library
Alumni/advancement/development
Web content management (CMS)
Portal
Facilities management
Administrative data warehouse/BI
Grants management (post-award)
Grants management (pre-award)
Customer relationship management (CRM)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
Solution Diversity

Two inputs



Most homogeneous





% of market for top five
solution providers
Total number of solution
providers
LMS
Student information
Faculty/staff e-mail
Alumni/advancement
0
LMS
Faculty/staff e-mail
Student information
10
20
30
40



CMS
IT help desk
Facilities
80
90
22
100
89%
24
87%
33
85%
37
Student e-mail
85%
31
82%
47
HR/payroll
79%
58
Library
32
Portal
Data warehouse
70
94%
31
56%
CRM
34
Grants (post-award)
34
Web content management
56%
52%
90
47%
34
45%
89
37%
0%
10%
20%
30%
40%
50%
Percentage of market owned by top-five providers
Total vendors and open-source groups
77
50%
Facilities management
Grants (pre-award)
79%
58%
Help desk ticketing
Most diverse
60
24
Alumni/advancement/development
Financial
50
60%
70%
80%
90%
100%
Solution Diversity: The Long Tail
% of solution providers at fewer than four institutions
88%
Library
81%
HR/payroll
80%
Facilities management
79%
Student information
Grants management (post-award)
76%
Alumni/advancement/development
76%
73%
Web content management (CMS)
71%
Grants management (pre-award)
68%
IT service/help desk trouble ticketing
67%
Course/learning management (LMS)
Student e-mail
65%
Customer relationship management (CRM)
65%
Administrative data warehouse/BI
65%
61%
Financial
Portal
59%
Faculty/staff e-mail
59%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
Open Source

Open source is most
widespread in LMS and
CMS



Moodle and Sakai among
top 5 LMS
Drupal #2 CMS
Other open source
leaders



COEUS/Kuali in grants
pre-award and post-award
JASIG uPortal in Portal
RT in IT help desk
CRM
0.0%
Alumni/advancement/development
0.0%
Student information
0.2%
HR/payroll
0.2%
Data warehouse
0.3%
Facilities management
0.5%
Financial
1.0%
Library
1.0%
2.0%
Faculty/staff e-mail
5.0%
Student e-mail
Grants (post-award)
6.0%
Help desk ticketing
6.0%
10.0%
Grants (pre-award)
12.0%
Portal
Web content management
26.0%
LMS
26.0%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Homegrown
6%
CRM
5%
Alumni/advancement/development



Most common for grants
management (pre- and
post-)
Portal
Data warehouse
9%
Student information
8%
HR/payroll
16%
Data warehouse
12%
Facilities management
7%
Financial
6%
Library
Faculty/staff e-mail
1%
Student e-mail
1%
31%
Grants (post-award)
11%
Help desk ticketing
34%
Grants (pre-award)
16%
Portal
11%
Web content management
1%
LMS
0%
5%
10%
15%
20%
25%
30%
35%
40%
Application Management
 In-House is the most common
 Across the 16 applications, median 71% of
institutions manage the application in-house
(ranging from 44% to 91%, depending on
application type)
 System office management next most
common
 Median 21%, ranging from 3% to 33%
 Outsourced management least common
 Median 7%, ranging from 2% to 43%
Market Shares
Student Information Systems
% of institutions using
% outsourced
99%
2%
% managed by system office
28%
% of market owned by top 5
providers
87%
HR/Payroll
% of institutions using
% outsourced
98%
8%
% managed by system office
31%
% of market owned by top 5
providers
79%
Financial
% of institutions using
% outsourced
99%
2%
% managed by system office
33%
% of market owned by top 5
providers
82%
Faculty/Staff E-Mail
% of institutions using
98%
% outsourced
8%
% managed by system office
8%
% of market owned by top 5
providers
89%
Student E-Mail
% of institutions using
97%
% outsourced
43%
% managed by system office
13%
% of market owned by top 5
providers
85%
Course/Learning Management Systems
% of institutions using
97%
% outsourced
19%
% managed by system office
22%
% of market owned by top 5
providers
94%
IT Service/Help Desk Trouble Ticketing
% of institutions using
% outsourced
95%
9%
% managed by system office
11%
% of market owned by top 5
providers
50%
Alumni/Advancement/Development
% of institutions using
86%
% outsourced
5%
% managed by system office
6%
% of market owned by top 5
providers
85%
Library
% of institutions using
86%
% outsourced
18%
% managed by system office
32%
% of market owned by top 5
providers
79%
Web Content Management
% of institutions using
81%
% outsourced
7%
% managed by system office
3%
% of market owned by top 5
providers
37%
Portal
% of institutions using
% outsourced
75%
4%
% managed by system office
11%
% of market owned by top 5
providers
58%
Facilities Management
% of institutions using
66%
% outsourced
16%
% managed by system office
19%
% of market owned by top 5
providers
47%
Administrative Data
Warehouse/Business Intelligence
% of institutions using
% outsourced
62%
2%
% managed by system office
24%
% of market owned by top 5
providers
56%
Grants Management: Pre-Award
% of institutions using
% outsourced
38%
4%
% managed by system office
22%
% of market owned by top 5
providers
45%
Grants Management: Post-Award
% of institutions using
% outsourced
40%
5%
% managed by system office
23%
% of market owned by top 5
providers
52%
Customer Relationship Management
% of institutions using
35%
% outsourced
18%
% managed by system office
15%
% of market owned by top 5
providers
56%
EDUCAUSE CENTER FOR APPLIED RESEARCH
ECAR Research
 About 30 reports annually
 Original research
 Member research
 Third-party research from Gartner and
CHECS
 Research is restricted to subscribers
 Reports initially restricted
 Other materials permanently restricted
2012 Research
2013 Research Under Consideration






Consumerization of IT
Student Technology Use
Higher Education IT Workforce
Measuring the Cost of IT
E-Learning
Update on Mobile IT
Thank You!
Susan Grajek