Abacus Electronic Miscellaneous
Document (EMD)
1
IATA Mandate
 IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge
Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013
 EMD will replace all such miscellaneous documents and facilitate ancillary and
service fulfillment in all distribution channels
2
Definition of Terms
Ancillary Services – also known as optional services, provide airlines
with a new source of revenue
Air Extras – this is the Abacus brand name for ancillary services
EMD – Electronic Miscellaneous Document
An EMD is an electronic record issued for refundable value or the
collection of miscellaneous charges which are either related to a
specific flight (e.g. pre-paid baggage, in-flight service), or stand
alone (e.g. deposits, fees).
3
Types of EMD
EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket
E.g.
 Penalties and refundable balances (ticket amendment fees)
 Group deposits
 Stopover fees, name change fees
 Always check with airline for more details
EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight
coupon, therefore an electronic ticket is required whenever this is issued.
E.g. pre-paid baggage, in-flight services
4
Features & Benefits
5
Benefits from EMD (EMD)
 Industry mandate
 Flexibility
 Cost reduction
 Competitive parity
6
Miscellaneous Functions
7
Air Extra Fulfillment Associate Profile*
 WAEP table


Determine if the carrier supports EMD
Control the EMD options
Format
WAEP*<2 letter carrier code>
Entry
WAEP*EY
8
Enhancement Overview -
 Validating Carrier Table

Denotes and control if the BSP supports EMD
Format
W/BSP<2 letter country code>*
Entry
W/BSPSG*
 New “D” indicator

Denotes and control if the carrier supports EMD
9
EMD-S MASK
10
EMD-S MASK
 Create manual AE item
Step 1 Retrieve the PNR
PNR does not need to be ticketed and active segment is
not required
11
EMD-S MASK
Step 2 Fill-up the EMD-S mask
Entry
AE¥EMD
Follow airline guideline
when filling-up the
mask
Another option is if you have a name and itinerary field
12
END PNR
Step 3 End the PNR
AE is stored
13
Display EMD mask options
Entry
Description
AE¥EMD
To display EMD mask
AE¥EMD¥N1.1
To display EMD mask with name select
AE¥EMD¥T2
To display EMD mask to be associated with ticket
number from * T
AE¥EMD¥N2.1¥T3
AE¥EMD¥*
To display EMD mask with name select and associated with ticket number
To redisplay EMD mask
14
 Mask 1
Auto populated
Response upon ENTER
Put Y if tax exempt
Put X on NEXT if you need more tax boxes
Put X on QUIT to disregard the transaction
Press ENTER key when done
15
 Mask 2
End PNR
Only 15 tax boxes can be used
4 on mask 1 – 11 on mask 2
16
RFIC
Reason for Issuance Code (RFIC)
 An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it
belongs to. All services contained in one EMD document always belong to the same Reason For
Issuance.
• A single character code, varying by document type which defines the Reason For Issuance.
Verify with airline on
applicable RFIC
17
RFISC
Reason for Issuance Sub-code (RFISC)
• Defined by either IATA or airlines on own usage.
Verify with
• Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers
areairline
knownonas the
applicable RFISC
service’s Attributes.
EMD status - OPEN
EMD status - USED
Airline need to verify if payment is credited to their account
before updating EMD status to USED and therefore utilized
already
18
RFIC / RFISC
CX supports the following Reason for Issuance Code (RFIC) and Reason for
Issuance Sub-code (RFISC):
Associate with ticket
19
RFIC / RFISC
SQ/MI supports the following Reason for Issuance
Code (RFIC) and Reason for Issuance Sub-code (RFISC):
20
Display Air Extra item
Air Extra Status - HD
Entry
*AE
Airline’s system will return with
HD Status
21
Display Air Extra secondary display
Entry
*AES
Travel Dates: Service Date shown in the EMD-S mask
EMD TYPE
Date of purchase
Check airline
is Tulsaguideline
time (NOT
if DESCRIPTION
Refundable
local time)
FULFILLMENT TYPE
1
Requires fulfillment via EMD-S (S=Stand Alone)
EMD-S
3
Requires fulfillment via EMD-S referencing an ETKT
EMD-S
22
Combined Primary and Secondary AE display
Entry
*AE*AES
23
Air Extra Status Codes
Status Codes
HN
Holding Need (applicable for EMD-A booking)
HK
Holding confirmed; no EMD required
HD
Holding confirmed; EMD required
HI
Holding confirmed; EMD issued (EMD can only be issued if the ticket is
be issued if the ticket is issued)
Upon AE Booking
HN
A/L Response
HK / HD
Upon EMD Issuance
HI
Upon EMD Void or
Refund
HD
24
Steps in Selling and Fulfilling Air Extras
( EMD - A )
 Create a PNR
 Price Anciliary item – WPAE or WP*AE
 Sell Anciliary item – AE#1A1
 Issue ETKT– W#T#AAY#FCASH#KP9
 Issue AE – W#EMD*AE1#DPE#FCASH
25
FINNAIR (AY) – Booking Process
Create a PNR
26
FINNAIR (AY) – Booking Process
Price the PNR - WP
A trailer message will be displayed if AE item is applicable for the itinerary
27
FINNAIR (AY) – Booking Process
Display Air Extras Fees – WP*AE
Service number
 Currently, AY is only selling pre-paid baggage ancillary service
 Non-refundable
28
Pricing Request
WP*AE-BG
WP*AE-BG/ML/IE
WPNC¥AE
WPNCS¥AE
Response
Subsequent request immediately following a standard WP. New Air Extras display for the specified service(s) in the
display for the specified service(s) in the input entry followed by a trailer message if additional fees for other service
message if additional fees for other service types are available.
Air Extras for Bargain Finder entry. Fare calculation details followed by a trailer message if optional services exist.
message
if
optional
services
exist.
See Display Only Fees below
29
FINNAIR (AY) – Booking Process
Display all applicable fares and types of Air Extras offered,
for a single passenger type - WPAE
30
FINNAIR (AY) – Booking Process
Sell an Air Extra
Format
AE ¥<number_of_services> A<service select>¥N<name item>
Entry
AE¥1A1¥N1,2
31
Display Ticketing Info
Entry
*AETKT
Multiple Coupon
This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.
32
Other Sell Options
Description
Sell one AE for a specific service number, with name
number, with name select
Sell one AE for a specific service number, with multiple
number, with multiple name select
Format
Entry
AE‡<number of services>A<service number> AE¥1A1¥N1.1
services>A<service number> ‡<item number>
AE‡<number of services>A<service number> AE¥1A1¥N1.1,2.1
services>A<service number> ‡<name item
‡<name item number>,<name item number
Sell two AE for a specific service number for all names in AE‡<number of services>A<service number> AE¥2A1 (Note - No name
number for all names in PNR
name select means 2 items
means 2 items for each
each name)
Sell two AE for multiple service numbers with name select AE‡<number of services>A<service number> AE¥2A1,4¥N1.1
Note:
- Entry can contain up to 20 individual service numbers and/or ranges
Example
• 1,4-6
• 1,3,5,7
• 1-2,8-10
33
FINNAIR (AY) – Booking Process
Enter SSR message - PDBG
Format
3PDBGA-<NAME ITEM> or
3PDBG<seg number>-<NAME ITEM>
Entry
3PDBGA-1 or 3PDBG1-1
End the PNR
34
FINNAIR (AY) – Booking Process
Air Extra Status - HD
Airline’s system will return with
HD Status
35
Air Extra Status Codes
Status Codes
HN
Holding Need
HK
Holding confirmed; no EMD required
HD
Holding confirmed; EMD required
HI
Holding confirmed; EMD issued (EMD can only be issued if the
only be issued if the ticket is issued)
Upon AE Booking
HN
A/L Response
HK / HD
Upon EMD Issuance
HI
Upon EMD Void or
Refund
HD
36
Air Extras
Booking & Cancelling
37
Cancel Ancillary Item
Format
AE¥X<ancillary item number>
Entry
AE¥X1
Canceling
itinerary will not
cancel AE
AE cannot be modified, must be
cancelled
Other Cancel options
Entry
AE¥X1,3
AE¥XALL
AE¥XALL¥S2
Description
Cancel ancillary item 1 and 3
Cancel all ancillary items in PNR
Cancel all ancillary items associated with segment 2
System allows AE cancelation even after EMD issuance. EMD status remains.
38
EMD-S Fulfillment
39
EMD ISSUANCE
Basic requirements
 Carrier must be set as ACTIVE participant in WAEP
 Designate printers
 Issue electronic ticket if required by airline (Optional)
 AE status must be HD
 AE items must be purchased by Date/Time (TUL)
40
Issuing EMD
Step 1: Issue ETKT

Alert Message – AE items exist
This step is mandatory for EMD-A
and EMD-S where eticket is
required
41
Issuing EMD
Step 2 Display AE items from retrieved PNR
42
Issuing EMD
Step 2 Issue EMD
Format
W¥EMD*AE<service number>¥DPE¥F<form of payment>
Entry
W¥EMD*AE1¥FCASH¥ACX¥DPE
• FOP must be present in the
W#EMD entry or in PNR 5 field
• Two FOPs will not be allowed for
EMD issuance
• The F*Z<credit card approval code>
is allowed
• DPE Is recommended
43
Other EMD Fulfillment Options
Entry
Description
W¥EMD*AE3
Single AE
W¥EMD*AE1-4
Range of AE items
W¥EMD*AE1/3/5
Multiple individual AE items
W¥EMD*AE1-3/5
Range and individual items
W¥EMD*AE1/3-5/7
Range and multiple individual AE items
If a selected AE item does not exist, system will return the following error:
CHECK AE ITEM
44
Display Air Extra item
45
Post Issuance
46
Accounting Line
Ticketing Field
47
EMD-S Record Display (Stat: USED)
Format
Entry
WEMD*<item number>
WEMD*T<EMD number>
WEMD*3
WEMD*T1601810830262
 USED – Consumed at Issuance is
indicated as “Y”
 Referenced ETKT number is updated in EMD display and in ticket
database
48
EMD-S Record Display(Stat: OPEN)
Consumed at Issuance - N
Airline need to verify if payment is credited to their account
before updating EMD status to USED
49
Display AE History
Entry
*HAE
SJC
Segment/Journey/Coupon indicator
P = portion (can apply to multiple segments
Vendor
wastoused)
S = MASK
segment(mask
(applies
single segment)
Sub Code
RFISCRFIC RFI
- IATA
reason for issuance code
=Financial
Deposits/Down
Payment
EMD Type
D 997APPIND
Impact
(As perperairline
Fee
application
travel guideline)
3
98F = Ticket Penalty
1 = PerFeeone way
Requires fulfillment via EMD-S referencing an ETKT
98J = Misellaneous
Charges
2 = Per
round trip
996 = Refundable
3 =Balance
Per item
4 = Per travel
5 = Per ticket
UAX – Update Air Extra
XAX – Cancel Air Extra
50
EMD Audit Trail
Entry
DQB*EMD
51
 EMD Audit Trail Display Options
Description
Format
Basic Display – Displays for the current date or the most recent
DQB*EMD
date or the most recent report’s date
Specify Date - Displays all BSP EMDs issued on June 10
DQB*EMD/D<DDMMM>
Specify date range - Displays all BSP EMDs issued between June DQB*EMD/D<DDMMM>-<DDMMM>
EMDs issued between June 1 and June 30
Specify carrier - Displays for today’s date (or most recent date)
DQB*EMD/A<Carrier Code>
(or most recent date) all BSP EMDs validated on CX.
Specify date and carrier - Displays all BSP EMDs validated on
EMDs validated on SQ issued on July 2.
DQB*EMD/D<DDMMM>/A<Carrier Code>
Specify date range and carrier - Displays all BSP EMDs validated DQB*EMD/D<DDMMM>all BSP EMDs validated on MI issued between July 15 and
<DDMMM>>/A<Carrier Code>
between July 15 and August 10
Entry
DQB*EMD
DQB*EMD/D10JUN
DQB*EMD/D01JUN-30JUN
DQB*EMD/ACX
DQB*EMD/D02JUL/AS
DQB*EMD/ASQ/D2JUL
DQB*EMD/D15JUL-10AUG/AMI
DQB*EMD/AMI/D15JUL-10AUG
DQB of Eticket is separate from
EMD
52
Void EMD-S
Format
WV<EMD item number>
Entry
WV2 (enter twice)
Only Same day
voiding is allowed
System voids for EMD is the same as today for ticket system voids
53
Void EMD-S
54
EMD – Plain Paper Documents
EMD Agent Coupon
Regeneration of Agent Coupon is
currently not supported
55
EMD PIR
Regeneration is from DWLIST
Entry: DP9/3/Item number
56
VirtuallyThere - EMD
Embedded email
57
VirtuallyThere - EMD
VT website
Click here
58
VirtuallyThere - EMD
VT website
59
Question?
60
Thank You
Abacus.com.bd
61