Wrigley HUB – Reapplication Workflow Glitches
Objective
• To analyze and determine system issues that are
preventing Wrigley and Agency users from properly
completing Reapplication Requests on the HUB.
• To recommend bug fixes to BBDO NY to improve the
existing reapplication process on the Wrigley HUB
Issues to Discuss
• Issue #1: Non-working Required Fields
• Issue #2: Form inconsistencies when ‘Est. with LA’
Workflow Review – Finished Work Assets
• There are two Reapplication Workflows in place for
Finished Work assets . These workflows are triggered
based on the following criteria:
– Workflow #1 – If the asset that has been selected for
reapplication is an ‘Original’ asset (ie. If the ‘Adapting Market’
field is blank), then Workflow #1 is triggered
– Workflow #2 – If the asset that has been selected for
reapplication is a ‘Reapplied’ asset (ie. If the ‘Adapting Market’
field is populated), then Workflow #2 is triggered.
Workflow 1 – Issue #1: Non-working Required
Fields
•
After the client initiates a request, the Local Agency is responsible for filling out the
Detailed Request form. There are multiple fields marked as required, however the only
field that is truly required is First On-Air Date.
Red Asterisks
imply that field is
required
–
Backend Status = ActivatingAgency
Workflow 1 – Issue #1: Non-working Required
Fields
•
If the Local Agency tries to submit the form without populating a value in the ‘First On
Air Date’ field, they receive the following validation.
•
If the Local Agency tries to submit the form without populating a value in any of the
other required fields (ie. Airing Period, Invoice To, Contact Name, Agency Address,
Telephone Number). They are able to submit the request without being stopped. This
is a problem.
Workflow 1 – Issue #2: Form Inconsistencies when
Est with LA
• In Workflow #1, there are 3 backend statuses that cause
the status to the end user to show as ‘Est with LA’:
– ActivatingAgency – This status will occur when the Client initiates the
request and forwards to the LA.
– ReturntoActivatingAgency – This status will occur if the request is
initiated by the client, returned by the LA back to the client, and then reforwarded back to the LA.
– ReturnfromOA – This status will occur if the client initiates the request,
the LA fills out the form and submits to the PA, then the PA clicks ‘Return
with Comments’ to send the request back to the LA.
Workflow 1 – Issue #2: Form Inconsistencies when
Est with LA
• ActivatingAgency
– The form shows multiple required fields (Consumer Benefit, Brand, Airing Period,
First On-Air Date, Invoice To, Contact Name, Agency Address, Telephone
Number)
Workflow 1 – Issue #2: Form Inconsistencies when
Est with LA
• ReturntoActivatingAgency
– Red asterisks for the Required fields are missing from the form
– First On-Air Date is still required. It’s just not shown.
Workflow 1 – Issue #2: Form Inconsistencies when
Est with LA
• ReturnfromOA
– Red asterisks for the Required fields are missing from the form
– Now only ‘Comments’ are required. The ‘First On Air Date’ is no longer required.
Workflow 1 – Issue #2: Form Inconsistencies when
Est with LA
• Recommended Fix
– All 3 forms tied to the 3 statuses should work consistently
– Consumer Benefit, Brand, Airing Period, First On-Air Date, Invoice To,
Contact Name, Agency Address, Telephone Number, and Comments should
ALL be required fields on 3 forms
– The Required Fields should show with a red asterisk on all 3 forms