CHAPTER 15 EVALUATION AND MANAGEMENT (E/M) SERVICES Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 1 Coding for Services • Your job is to code what is documented in the medical record Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 2 Your Job • Optimize—never maximize – Optimize = “get the most out of” – Maximize = “to increase or make as great as possible” • Accurately report documented services Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 3 A Crime! • Coding for services not provided is a CRIME – Fraud: Billing for services never rendered Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 4 Chapter 15 Reviews • E/M (Evaluation and Management) section • Reports physician services (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 5 Chapter 15 Reviews (…Cont’d) • Subsections by type of service • Types of service: – Office – Hospital – Consultations Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 6 Three Factors of E/M Codes • Place of service • Type of service • Patient status Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 7 Place of Service • Explains setting of service: – Office – Emergency Department – Nursing Home, etc. Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 8 Type of Service • Physicians provide many types of services: – Office visits – Admissions – Consultations – Prolonged Services Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 9 Patient Status • Four status types: – New patient – Established patient – Outpatient – Inpatient Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 10 New Patient • Has not received any professional service 3 years from: in last _ – The same physician – From another physician of the exact same Specialty and subspecialty and in same group • New patients more labor intensive for physician and staff Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 11 Established Patient • Has received professional services in last 3 years from: – The same physician or – Another physician of exact same specialty and subspecialty in same group • Medical record available with current, relevant information Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 12 Outpatient • One who has not been formally admitted to a health care facility – Example: Patient receives service at clinic or same-day surgery center – Example: Patient admitted to “observation” status Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 13 Inpatient • One who has been formally admitted to a health care facility (e.g., hospital, nursing facility, etc.) • Attending physician dictates: – Admission orders –H&P – Requests consultations Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 14 Levels of E/M Service Based On 1. Nature of the presenting problem (foundation) 2. Skill required to provide service 3. Time spent (if 50% of total time is counseling or coordination of care) 4. Level of knowledge necessary to treat patient 5. Effort required/assumed 6. Responsibility required Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 15 E/M Levels Are Divided Based On • Key Components (KC) • Contributory Factors (CF) • Every encounter contains varying amount of KC and CF Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 16 Encounters • More of each component/factor – Higher level of service • Less of each component/factor – Lower level of service Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 17 Key Components • History • Examination • Medical decision making Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 18 Contributory Factors • Counseling • Coordination of care • Nature of presenting problem Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 19 Four Elements of a History • Chief Complaint (CC) • History of Present Illness (HPI) • Review of Systems (ROS) • Past, Family, and/or Social History (PFSH) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 20 Chief Complaint (CC)— Subjective • Reason for encounter – Patient’s current complaint – Usually presented in patient’s own words • Documented in medical record for each encounter • Required for all levels of service • May not be stated as “CC” but is inferred from documentation Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 21 History of Present Illness (HPI)— Subjective • Description of development of current illness – e.g., date of onset • Patient describes HPI • If patient cannot answer for themselves, a parent, guardian, or other may provide • Eight elements in HPI • Provider must document Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 22 Physician and Patient Dialogue • Development of a CC of abdominal pain: • “Started Thursday night and was mild. During night, it got worse. Friday morning I went to work, but had to leave because pain got so bad.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 23 Physician and Patient Dialogue (…Cont’d) • Location—specific location of pain • “Pain was in lower left-hand side, a little toward back.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 24 Physician and Patient Dialogue (…Cont’d) • Quality—Is pain sharp, dull, pressure, burning? (a sensation) • “Pain is really sharp and constant.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 25 Physician and Patient Dialogue (…Cont’d) • Severity—Is pain intense, moderate, mild? – On a scale of 1-10 may be stated • “Pain is terrible, worst pain I have ever had.” (intense) (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 26 Physician and Patient Dialogue (…Cont’d) • Duration—How long has pain been present? • “Pain has been going on now for 3 days.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 27 Physician and Patient Dialogue (…Cont’d) • Timing—Is pain present all the time, or does it come and go? • “Pain just continues. It just doesn’t go away.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 28 Physician and Patient Dialogue (…Cont’d) • Context—When does it hurt most?—Is there a correlation to a specific activity (e.g., climbing stairs)? • “Pain is just there; it doesn’t matter what I am doing.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 29 Physician and Patient Dialogue (…Cont’d) • Modifying factors—Does anything make it better or worse? • “Nothing I do makes it any better or any worse.” • Aspirin taken, no relief. (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 30 Physician and Patient Dialogue (…Cont’d) • Associated signs and symptoms relating to presenting problem(s)—Does anything else feel different when pain is present? • “Yes, I have nausea when pain is worst.” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 31 Review of Systems (ROS)—Subjective • Organ systems – Respiratory system – Cardiovascular system • There are 14 elements in ROS Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 32 Extent of ROS depends on CC • Example: Do not usually review musculoskeletal system for CC of chest pain • Example: A patient who has sustained trauma from an auto accident and cannot discern difference • Medical necessity for the number of OSs inventoried must be implied or documented Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 33 Systems in ROS • Constitutional—General, Fever, Weight Loss or Gain • Eyes—Organ System (OS) • Ears, Nose, Mouth, Throat (OS) • Cardiovascular (OS) (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 34 Systems in ROS (…Cont’d) • Respiratory (OS) • Gastrointestinal (OS) • Genitourinary (OS) • Musculoskeletal (OS) • Integumentary (OS) (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 35 Systems of ROS (…Cont’d) • Neurologic (Neurological) (OS) • Psychiatric (OS) • Endocrine (OS) • Hematologic/Lymphatic (OS) • Allergic/Immunologic (OS) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 36 Past, Family, and/or Social History (PFSH) • Past and Social History contains relevant information about past: – Major illnesses/injuries – Operations – Hospitalizations – Allergies – Immunizations – Dietary status (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 37 Past and Social History (…Cont’d) • Social history contains relevant information about: – Sexual history – Other relevant social factors (Example: Employment) • Past-present medications • Social tobacco/alcohol use Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 38 Family History • Health status of family members: – Parents – Siblings – Children • Family history items related to CC Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 39 History Levels Four history levels: 1. Problem focused 2. Expanded problem focused 3. Detailed 4. Comprehensive Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 40 Problem Focused History • Brief history focused on CC • Brief HPI • No ROS • No PFSH • Brief history includes 1-3 of the eight elements of the HPI Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 41 Expanded Problem Focused History • Brief history focused on CC • Brief HPI – Less than 3 of 8 elements or 1-2 chronic problems • ROS as it pertains to Presenting Problem • No PFSH Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 42 Detailed History • Extended history • Extended HPI – HPI: • 4 or more of 8 elements • 3 or more chronic conditions • Extended ROS • Pertinent PFSH Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 43 Comprehensive History • Extended history • Extended HPI • Complete ROS • Complete PFSH Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 44 Summary of Elements Required for Each Level of History Figure: 15.4 Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 45 Examination—Objective (Hands-on) • Four levels of examination: – Problem Focused – Expanded Problem Focused – Detailed – Comprehensive Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 46 Problem Focused Examination • Affected body area and/or organ system – 10 Body areas (BOs) (1995 Guidelines) – 12 Organ systems (OSs) (1995 Guidelines) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 47 Expanded Problem Focused Examination • Limited examination • Affected BO and/or OS • Other related BO(s) and/or OS(s) – Often vitals or general appearance of patient Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 48 Detailed Examination • Extended examination of affected BO(s) and/or related OS(s) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 49 Comprehensive Examination • Complete single specialty or complete multisystem examination Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 50 Summary of Elements Required for Each Level of Examination Figure: 15.5 Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 51 Remember • Extent of examination depends on needs of patient and expert judgment of physician Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 52 “If It Isn’t Documented, It Didn’t Happen.” –Wise Coder • “It may have happened, but you can’t bill for it unless you documented it.” –Wise Coder to Physician • Extent of examination must be documented in medical record Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 53 Medical Decision Making Complexity (MDM) • Level of MDM is significantly different for: – Patient A chest cold – Patient B severe chest pain Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 54 Three Elements of Medical Decision Making (MDM) 1. Number of diagnoses or management options • Minimal, limited, moderate, or extensive (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 55 Elements of MDM (…Cont’d) 2. Amount and/or complexity of data to be reviewed by physician • Minimal, limited, moderate, or extensive (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 56 Elements of MDM (…Cont’d) 3. Risk of complications or death (morbidity or mortality) • Minimal, low, moderate, or high Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 57 Four Levels of MDM Complexity • Straightforward • Low • Moderate • High Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 58 Straightforward MDM • Number of diagnoses or management options: Minimal • Amount and/or complexity of data: Minimal/None • Risk of complications or death: Minimal Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 59 Low Complexity MDM • Number of diagnoses or management options: Limited • Amount and/or complexity of data: Limited • Risk of complications or death: Low Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 60 Moderate Complexity MDM • Number of diagnoses or management options: Multiple • Amount and/or complexity of data: Moderate • Risk of complications or death: Moderate Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 61 High Complexity MDM • Number of diagnoses or management options: Extensive • Amount and/or complexity of data: Extensive • Risk of complications or death: High Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 62 Management Options • Based on number of possible diagnoses (definitive or differential) and/or various ways condition can be treated Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 63 Data Reviewed/Ordered • Laboratory, radiology; any test/procedure results are documented in medical record (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 64 Data Reviewed (…Cont’d) • A review of results should be documented in medical record – “Hemoglobin within normal limits” – “Chest x-ray, negative” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 65 Data Reviewed (…Cont’d) • Old medical records (data) from others may be requested and reviewed Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 66 Risks • Risks of morbidity (poor outcome), complications, or mortality (death) with problem and/or treatment (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 67 Risks (…Cont’d) • Other diseases or factors that affect risks • Diabetes • Extreme age (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 68 Risks (…Cont’d) • Urgency relates to risks – Myocardial infarction – Ruptured appendix Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 69 Four Risk Levels 1. Minimal 2. Low 3. Moderate 4. High (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 70 Risk Levels (…Cont’d) 1. Minimal: Self-limited • Wasp bite (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 71 Risk Levels (…Cont’d) 2. Low: Several minimal levels or one level that is more than minimal • Multiple wasp bites (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 72 Risk Levels (…Cont’d) 3. Moderate: • One or more chronic illnesses – Diabetes • Two or more stable but chronic illnesses – Controlled high blood pressure and diabetes (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 73 Moderate Risk Level (…Cont’d) • Undiagnosed condition with unknown prognosis • Breast lump • Acute illness • Pneumonia (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 74 Risk Levels (…Cont’d) 4. High: • One or more chronic illnesses with current severe exacerbation – Malignant hypertension and uncontrolled diabetes (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 75 High Risk Level (…Cont’d) • Illness or injury that is life-threatening, such as: – Myocardial infarction – Cardiac arrest Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 76 Summary of Elements Required for Each Level of MDM Only 2 of 3 categories must meet or exceed the element stated to assign the level Figure: 15.6 Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 77 Review of Three Key Components • History • Examination • Medical Decision Making Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 78 Key Component 1: History • CC, HPI, ROS, PFSH • Four Levels of History: – Problem Focused – Expanded Problem Focused – Detailed – Comprehensive Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 79 Key Component 2: Examination • Objective examination of patient • Four Levels of Examination: – Problem Focused – Expanded Problem Focused – Detailed – Comprehensive Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 80 Key Component 3: MDM • Number of diagnoses or management options • Data to be reviewed • Risks from current encounter to next visit (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 81 Four Levels of MDM (…Cont’d) • Straightforward • Low • Moderate • High Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 82 Other Factors • Three other factors are considered in establishing level of service: – They are Contributory Factors Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 83 Contributory Factors 1. Counseling 2. Coordination of Care 3. Nature of Presenting Problem Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 84 1. Counseling—face-to-face • Provided to patient or family members • Discussion of diagnosis, test results, impressions, recommendations • Medical documentation must support that more than 50% of visit was counseling Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 85 2. Coordination of Care— face-to-face • Work done on behalf of patient by physician to provide care – Example: Arrangements made for admission to a rehabilitation hospital or nursing facility Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 86 3. Nature of Presenting Problem • Type of problem patient presents to physician with • Foundation upon which the key components are factored Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 87 Types of Presenting Problem • Minimal • Self-limiting • Low • Moderate • High (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 88 Minimal Presenting Problem (…Cont’d) • May not require a physician – Example: A dressing change or removal of an uncomplicated suture (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 89 Self-Limiting Presenting Problem (…Cont’d) • Self-limiting problems are minor and with a good outcome predicted – Example: Sore throat or a slightly irritated skin tag (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 90 Low Presenting Problem (…Cont’d) • Without treatment, low risk • Example: A middle age, healthy male with an upper respiratory infection (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 91 Moderate Presenting Problem (…Cont’d) • Without treatment, moderate risk – Example: An elderly male with pneumonia (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 92 High Presenting Problem (…Cont’d) • Without treatment, high risk – Example: An elderly male in very poor health with severe pneumonia Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 93 Time • Direct face-to-face: Physician and patient together – Example: Clinic visit or at bedside in hospital • Use to assign time-based codes, beginning and ending times documented in medical record • Total time spent and indication that >50% was counseling/coordination of care (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 94 Time (…Cont’d) • Unit/Floor: Time spent by physician on patient’s floor or unit, also at patient’s bedside – Example: Reviewing patient records or at chart desk and then with patient Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 95 E/M Code Figure: 15.7 Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 96 Use of E/M Code • Codes are grouped by type and place of service – Consultation – Office visit – Hospital admission Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 97 E/M Codes • Different codes for various levels of service – 99201-99205 services to new patient in office or other outpatient setting Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 98 Established Patient • 99211, may not require a physician • No such code in New Patient category; all new patients are seen by physician Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 99 Hospital Observation Status • Not officially admitted to a hospital • Patient not ill enough to admit but is too ill not to be monitored (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 100 Hospital Observation Status (…Cont’d) • Read notes at beginning of subsection • Observation services are not codes for inpatient services (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 101 Hospital Observation (…Cont’d) • Observation admission can only be reported for first day of service by the admitting physician (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 102 Hospital Observation (…Cont’d) • When patient admitted with observation status and discharged on same day: – Use code from 99234-99236 (Observation or Inpatient Care Services category) – Medicare has time constraints for these codes (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 103 Hospital Observation (…Cont’d) • Patient in hospital overnight for observation but less than 48 hours: – 1st day: 99218-99220 (Initial Observation Care) – 2nd day: 99217 (Observation Care Discharge Services) (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 104 Hospital Observation (…Cont’d) • If observation stay longer than 48 hours: – 1st day: 99218-99220 (Initial Observation Care) – 2nd day: 99224-99226 (Subsequent Observation Care) – 3rd day: 99217 (Observation Care Discharge) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 105 Initial Observation Care • Beginning of observation care service • Does not require a specific hospital unit; can be a regular bed – Status specified as “observation” (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 106 Initial Observation Care (…Cont’d) • Services immediately prior to admission bundled into observation service – Example: Office visit prior to observation, bundled into observation service if performed on same date of service Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 107 Hospital Inpatient Services • Formally admitted to a hospital setting • Total (all day and night) on a given date of service • Partial (all day and no night, or all night and no day, or a variation) • Patient starting an observation, then admitted: services are bundled into Initial Hospital Service (99221-99223) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 108 Types of Physician Status • Attending: Primary or admitting physician • Consultant: Physician whose opinion and/or advice requested by another physician – Specific criteria required Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 109 Types of Care • Concurrent care given to patient by more than one physician – Example: Pulmonologist and cardiologist both treating patient for different conditions at same time Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 110 Two Types of Hospital Inpatient Services 1. Initial 2. Subsequent Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 111 1. Initial Hospital Care • First service includes admission – Initial paperwork – Initial plans and orders • Used only once for each admission by the admitting physician • Other physicians would bill consultation or subsequent hospital care, as appropriate Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 112 2. Subsequent Hospital Care • After initial service • Physician reviews patient’s interval progress using documentation, information received from nursing staff, examination of patient • 2 of the 3 key components met Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 113 Hospital Discharge Services • Final day of hospital stay when patient was in hospital for more than 1 day • Documentation indicates final patient status • Codes based on time – Time does not need to be continuous • Beginning and ending time or total time must be documented to assign extended discharge code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 114 Final Status of Patient • Condition • Medications • Plan for return to physician • How hospital stay progressed • Discharged to home, nursing facility, etc. Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 115 Unique to Discharge Codes • Only attending physician can use a discharge code • Code is based on time spent in service • Beginning and ending time must be documented, total time spent or use lowest level code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 116 Consultation Services (99241-99255) • One physician requests another physician’s opinion • Either inpatient or outpatient (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 117 Consultation Services (…Cont’d) • Reported as outpatient or inpatient consultation • Only one consult by a consultant per hospital admission • Consultant provides report of opinion/advice • Documented in medical record Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 118 Third-Party Payer Consultations • Request to confirmation: – Past medical treatment – Current condition – Payers may request prior to approving procedure • Bill using inpatient or outpatient consult codes • Apply -32 modifier (mandated service) • Outpatient consultations include those provided in ED • As of January 1, 2010, payment for Medicare consults are no longer reimbursed. – Report with E/M codes (inpatient or outpatient) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 119 Emergency Department (ED) Services (99281-99288) • Codes for new and established patients • Qualified as ED (AKA: ER): must be open 24 hours a day, unscheduled visits • Usually provided by ED staff Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 120 Critical Care and ED Codes • ED services often require additional codes from Critical Care Services – Example: multiple organ failure • Critical Care Services are provided to patients in life-threatening situations • Type of service (e.g., Critical Care) will depend on condition present on arrival in ED • Codes are time based – Total time less than 30 minutes, reported with appropriate E/M code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 121 Critical Care Services (99291, 99292) • 99291 and 99292 are used to report length of time a physician spends caring for critically ill patient • 99291: 30-74 minutes • 99292: each additional 30 minutes • Over 24 months of age (outpatient) • Over 71 months of age (inpatient) • Total time under 30 minutes reported with E/M code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 122 Nursing Facility Services (99304-99318) • Non-hospital settings with professional medical staff – Provide continuous health care services to patients who are not acutely ill • Formerly known as Skilled Nursing Facility (SNF), Intermediate Care Facility (ICF), and Long-Term Care Facility (LTCF) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 123 Comprehensive Nursing Facility Assessment • Provided at time of admission (initial visit by physician) (99304-99306) • Provided periodically during stay as established by facility regulations (99318) • Subsequent Nursing Facility Care codes used if patient stable or condition unchanged (99307-99310) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 124 Domiciliary, Rest Home, or Custodial Care Services (99324-99337) • Health care services are not available on site • Types of services provided are lodging, meals, supervision, personal care, leisure activities • Residents cannot live independently • Codes for new and established patients Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 125 Domiciliary, Rest Home, or Home Care Plan Oversight Services (99339, 99340) • Applies to anyone not in home health, hospice, or nursing facility • Reported once per month • Codes based on time Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 126 Home Services (99341-99350) • Care provided in patient’s home • Services based on history, physical examination, and MDM • Codes for new or established patients • A “home” is the patient’s private residence (not an assisted care facility) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 127 Prolonged Services (99354-99359) • Time-based codes for direct and nondirect services • Codes for first 30-74 minutes • Codes for each additional 30 minutes • If less than 30 minutes, do not report service as prolonged – Add-on code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 128 Physician Standby Service • Physician not caring for other patient to use this code (99360) • Physician standing by only for that patient, if needed • Even if no care was provided to patient during standby time, report and bill service • Must be documented in medical record Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 129 Case Management Services (99363-99368) • Used to report coordination of care with other health professionals and anticoagulant management • Anticoagulant Management (99363, 99364) – Outpatient management of warfarin therapy • 1st 90 days, subsequent 90 days – Any period less than 60 days is not reported (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 130 Case Management Services (…Cont’d) • Medical Team Conferences (99366-99368) – Face-to-Face with patient and/or family―99366 • Participation by nonphysician qualified health professional 30 minutes or more – Without patient and/or family―99367 • Participation by physician 30 minutes or more – Without patient and/or family―99368 • Participation by nonphysician qualified health professional 30 minutes or more Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 131 Care Plan Oversight Services (99374-99380) • Used to report physician supervision of patient care under home, domiciliary, or equivalent environment • Reported for 30-day period • Reported in increments of – 15-29 minutes – 30 minutes or more Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 132 Preventive Medicine Services (99381-99429) • Used to report services when patient is not currently ill – Example: Annual checkup • Codes divided on new or established patient status, and patient age (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 133 Preventive Medicine Services (…Cont’d) • If significant problem is encountered during preventive examination: – E/M code also reported – Modifier -25 added to E/M code Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 134 Individual and Group Counseling (99401-99412) • Patient is seen specifically to promote health – Example: Diet, exercise program (Cont’d…) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 135 Individual and Group Counseling (…Cont’d) • Codes based on – Time – Individual or group – Physician review of assessment data • Behavior change interventions for individuals – Smoking, tobacco, alcohol Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 136 Non-Face-to-Face Physician Services (99441-99444) and Special E/M Services (99450-99456) • 99441-99443 report telephone E/M services • 99444 reports online E/M services • Codes 99450-99456 are used for services provided for life or disability insurance Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 137 Newborn Care and Neonatal/Pediatric Critical Care Services • Newborn Care (99460-99463) • Delivery/Birthing Room Attendance (99464, 99465) • Pediatric Critical Care Patient Transport (99466, 99467) • Inpatient Neonatal Critical Care Services (99468, 99469) • Inpatient Pediatric Critical Care Services (99471-99476) • Initial and Continuing Intensive Care Services (9947799480) Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 138 Newborn Care (99460-99463) • Initial and subsequent care in/other than hospital or birthing center – For normal newborn infant – Per day, for E/M services • 99463, initial hospital/birthing center when admission and discharge is same day Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 139 Delivery/Birthing Room Attendance/Resuscitation (99464-99465) • 99464, attendance at delivery – Documented request by attending in medical record – Provides initial stabilization • 99465, resuscitation and ventilation – Intubation (31500) not included Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 140 Neonatal and Pediatric Critical Care Services Subsection (99466-99480) • Pediatric Critical Care Patient Transport – 99466, 99467 • First 30-74 minutes • Each additional 30 minutes • Reports interfacility transport – Face-to-face service • Critically ill or injured patient – 24 months or younger Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 141 Inpatient Neonatal Critical Care Services • 99468, 99469 • Divided by – initial day – subsequent day • Critically ill neonate – Age 28 days or younger Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 142 Inpatient Pediatric Critical Care Services • 99471-99476 • Inpatient services • Divided by age – 29 days-24 months – 2-5 years • Subdivided by day – Initial – Subsequent Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 143 Initial and Continuing Intensive Care Services • • • • 99477-99480 Hospital Care 99477 for neonate 28 days of age or younger 99478-99480 divided by birth weight – very low birth weight (VLBW) ≤1500 grams (≤ 3.3 pounds) – low birth weight (LBW) 1500-2500 grams (3.3-5.5 pounds) – normal birth weight 2501-5000 grams (5.51-11.01 pounds) • Subdivided on day – Initial – Subsequent Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 144 Other E/M Services (99499) • 99499 is seldom used – Requires a written report with submission Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 145 Conclusion CHAPTER 15 EVALUATION AND MANAGEMENT (E/M) SERVICES Copyright © 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002 by Saunders, an imprint of Elsevier Inc. Slide 146