Patient Participation Group Meeting Minutes/Action Plan
Date: 27.1.15
Attendance: Sandra Hawke (Group Chair)
PA (Pt)
Julie Belton (Operations Director)
Carol Sears (Clinical Director)
Victoria Hamerton (IT Lead)
Myo Swe (Practice Manager)
Item
Agenda Item
Introductions
1.
a.
b.
c.
2.
a.
Notes/Actions
Apologies for late start but due to preparations for CQC visit
tomorrow, 28.1.15.
Development of our Patient Group
Job description for SH and VH have been trying to find a job description. The National
the role of chair of Association of Patient Participation do have lots of information but
a Patient
require a membership fee of £60 for new members and then £40 for
Participation
annual renewal.
Group
The group agreed that it was worthwhile the practice paying this
money. SH will go ahead and liaise with VH if any information
needed from the practice.
Suggested
It was suggested that we relaunch our Patient Group as there seems
relaunch of group
to be unclear understanding of what the group does and what it is
for.
We would like the group to be the voice of the patients and to be
able to function separately but alongside the practice.
Chair SH would be happy to communicate directly with the group.
VH to contact current group membership to reaffirm membership
and to ask permission to share contact details with the chair.
Role of group
We would like the group to be more active in the practice. We
encourage group members to spend time in our waiting room to
speak to other patients about their needs and wants. This could also
be a useful time to speak about current and future developments
within the practice and to help recruit more members.
Official name badges will be provided to give any members doing
this some identity.
Current Developments
Electronic
EPS enables prescribers - such as Nurse Practitioners, GPs and
Prescription
practice nurses - to send prescriptions electronically to a dispenser
Service (EPS)
(such as a pharmacy) of the patient's choice. This makes the
prescribing and dispensing process more efficient and convenient for
patients and staff.
Cuckoo Lane went live with this service on Friday the 23 rd and so far
we seem to doing well.
We hope it will be helpful for all our patients as it means there is no
need to come back to collect your repeat prescriptions.
Also any patient who has a telephone consultation doesn’t need to
find the time to collect any treatment. Especially helpful for those
away from home.
Kashif Ismail, pharmacist at Remedy Pharmacy has feedback that
he is impressed with how quickly we have embraced this new
service. He is receiving prescriptions within minutes of the end of a
consultation so he can have things prepared much quicker for
patients.
b.
CQC Visit
c.
Practice/Patient
Communications/
Feedback
3.
a.
Future plans
Patient survey
b.
Children’s Art
competition
c.
PPG area on our
website
CQC (Care Quality Commission) is the independent health and adult
social care regulator. They inspect all hospitals, dentists, GP
surgeries. They will be visiting Cuckoo Lane Surgery on 28 th
January. We will be sharing the feedback with the group when we
have it.
The inspectors are interested in all aspects of the surgery so will be
speaking to all staff, both clinical and non-clinical. They will also be
spending time in the waiting room talking to patients.
Chair SH has agreed to come in and visit the inspectors.
Feedback discussed, FFT and Pt Complaints and GP Survey and
NHS Choices. Discussion about how the practice communicates
with patients.
At present we have our website, newsletters, notice boards and
Facebook.
VH explained that at present Facebook is mostly used for news and
acute issues and our website is used for longstanding everyday
surgery items such as contact details, opening times etc.
This may well continue as Facebook is much easier to add things to
at any time and on any device but our website relies on VH being at
a computer and takes a little longer.
VH welcomes any comments or suggestions re website in particular
to remind if anything out of date.
We hope to return to quarterly newsletters in 2015. These were not
quarterly in 2014 due to the many changes the practice went
through.
NHS Choices also has our details but that is not designed for a
nurse led practice such as ours so we have very little information on
there and direct people to our own website.
It does have a lot of patient feedback there which we encourage and
will always reply to whether the comment is positive or negative.
The specifications set down by NHS England for Patient
Participation Groups state that we must survey our patients to get
feedback about how we are doing.
We already run the Friends and Family test that is a national survey
run by all GP surgeries. This will be running continuously and 3
monthly feedback will be posted in our waiting room.
In addition to this we will be shortly be sending out a survey which
will be similar to last year’s so we can gauge any changes in patient
experience of our practice.
VH will send out the first draft of survey to group members for any
suggestions by end of Jan 2015. Full survey will then be available in
waiting room, on our website and via email.
In December we ran an art competition asking all our younger
patients to draw a picture on the theme of healthy eating. Our winner
was chosen and the lucky 5 year old received a lovely prize.
We are planning on running another competition in the next month.
There is one at present. VH will liaise with SH to see if can be
improved.
Date of next meeting: Tuesday 10th March 1pm-2pm
Suggested items for next meeting:
QOF outcomes
Survey
CQC report