CMS HOSPITAL CONDITIONS OF
PARTICIPATION (COPS) 2014
PI Standards and PI Worksheet
Speaker
 Sue Dill Calloway RN, Esq.
CPHRM, CCMSCP
 AD, BA, BSN, MSN, JD
 President of Patient Safety and
Education Consulting
 Board Member
Emergency Medicine Patient Safety
Foundation at www.empsf.org
 614 791-1468
 sdill1@columbus.rr.com
2
You Don’t Want One of These
3
The Conditions of Participation (CoPs)
 Regulations first published in 1986
 Manual updated January 31, 2014 and 456 pages
 Tag number 0001 through 1164 and PI starts at
tag 263
 First regulations are published in the Federal
Register then CMS publishes the Interpretive
Guidelines and some have Survey Procedures 2
 Hospitals should check this website once a month
for changes
1www.gpoaccess.gov/fr/index.html
2www.cms.hhs.gov/SurveyCertificationGenInfo/PMSR/list.asp
4
az
Location of CMS Hospital CoP Manuals
CMS Hospital CoP Manuals new address
www.cms.hhs.gov/manuals/downloads/som107_Appendixtoc.pdf
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CMS Hospital CoP Manual June 7, 2013
6
CMS Hospital CoP Manual
7
CMS Survey and Certification Website
www.cms.gov/SurveyCertific
ationGenInfo/PMSR/list.asp#
TopOfPage
8
9
Access to Hospital Complaint Data
 CMS issued Survey and Certification memo on
March 22, 2013 regarding access to hospital
complaint data
 Includes acute care and CAH hospitals
 Does not include the plan of correction but can request
 Questions to bettercare@cms.hhs.com
 This is the CMS 2567 deficiency data and lists the
tag numbers
 Will update quarterly
 Available under downloads on the hospital website at www.cms.gov
10
Number of Deficiencies for PI
 CMS issued its first deficiency report in March of
2013
 CMS plans to update quarterly
 Issued reports in June and November of 2013
 Issues report in January of 2014
 Reports lists the name and address of all hospitals
receiving deficiencies
11
Access to Hospital Complaint Data
12
Deficiency Data January 2014
Tag Number Section
Number
263
QAPI
77
270
Provision of Services
13
271 & 272
Patient Care Policies
22
273
Data Collection and Analysis
142
274
Policy Emergency Services
4
13
Deficiency Data January 2014
Tag Number Section
Number
276
Policies Drug Management
6
277
Policies Med Errors & ADR
2
278
Policies Infection Control
11
279
Policies Nutrition
3
280
Patient Care Policies
6
14
Deficiency Data January 2014
Tag Number Section
Number
280
Patient Care Policies
6
281-282
Patient Services
9
283
QI Activities
145
284
Patient Services
1
286
Patient Safety
191
15
Hospital CoPs for QAPI
CMS issued new hospital COPs memo for QA
and Performance Improvement (QAPI)
CMS issues Memo March 15, 2013 on AHRQ
Common Formats
 Hospitals are required to track adverse events for PI
Starts with tag number 0263
Short section because the hospital compare
program is not part of the CMS CoP
 Hospital compare is the indicators that must be sent to
CMS to receive full reimbursement rates
16
Report Adverse Events to PI
17
Adverse Event Reporting
 Hospitals are required to track AE (adverse events)
 Several reports show that nurses and others were
not reporting adverse events and not getting into
the PI system
 OIG recommends using the AHRQ common
formats to help with the tracking
 States could help hospitals improve the reporting
process
 Encouraged all surveyors to develop an
understanding of this tool
18
Adverse Event Reporting
 IOM report discussed the need for comprehensive
patient safety reporting to address the alarming high
incidence of AE occurring in hospitals (Pg. 2)
 OIG report November, 2010 “AE in Hospitals:
National Incidence Among Medicare Beneficiaries”
encouraged internal reporting of all AE, whether
preventable or not
 OIG issues report in January 2012 “Hospital Incident
Reporting Systems Do Not Capture Most Patient
Harm”
 86% of AE are never reported to the PI program
 44% are considered preventable
19
http://oig.hhs.gov/oei/reports/oei-0609-00091.asp
20
http://oig.hhs.gov/oei/reports/oei-0609-00090.pdf
21
Adverse Event Reporting
 CMS PI section requires hospital to track AEs and
analyze the causes and implement actions to prevent
in the future
 Need to include near misses
 The internal hospital reporting system represents a
foundational capability to determine if the hospital can
maintain compliance with the CoPs
 The AHRQ Common Formats are evidenced based
 Common Formats allow for identification and
reporting of any AE even if rare and includes NQF 29
never events such as falls and medication errors
22
Events That Should be Reported
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9 Modules in the Common Formats
1. Blood or Blood Product
2. Device or Medical/Surgical Supply, including Health Information
Technology (HIT)
3. Fall
4. Healthcare-associated Infection
5. Medication or Other Substance
6. Perinatal
7. Pressure Ulcer
8. Surgery or Anesthesia
9. Venous Thromboembolism
10. Other (allows collection of information on all other types of events)
24
https://psoppc.org/web/patientsafety
25
Hospital Common Formats
26
The Conditions of Participation (CoPs)
 The manual is known as the conditions of
participation or the CoPs for short
 The CoP sections are called tag numbers
 When IG are final they are printed in a transmittal
 All the sections contain a tag number so it is easy to
go back and look up that section if you want to read
more about it
 There are currently 456 pages in the current manual
 There were many changes in the manual effective
June 7, 2013 but none to the PI section
27
Transmittals
www.cms.gov/Transmittals/01_overview.asp
28
Feb 4, 2013 Proposed Changes
 CMS issues 114 pages related to proposed
changes to the CMS CoP but none in PI section
 Hospital privileges for RD to write diet orders
 Board must consult with chief medical officer for
each individual hospital regarding quality of medical
care provided in the hospital
 Confirmed each hospital must have separate
medical staff
 MS can include PharmD, dieticians, PA, NP, etc.
 No requirement for board to include MD/DO
29
Feb 4, 2013 Proposed Changes
 Allow practitioners not on MS to order outpatient
services
 Allow in-house preparation of radiopharmaceuticals
on off hours without a physician or a pharmacist being
present
 3 changes for hospitals that are transplant centers
 ASC change for radiology services incident to the surgery
 Swing beds move to Part D so accreditation
organizations can survey
 CAH P&P committee deleted requirement for non staff
member requirement
30
Feb 4, 2013 Proposed Changes
www.ofr.gov/inspection.aspx
31
CMS Worksheets
Infection Control, Discharge Planning and PI
CMS Hospital Worksheets Third Revision
 October 14, 2011 CMS issues a 137 page memo in the
survey and certification section
 Memo discusses surveyor worksheets for hospitals by
CMS during a hospital survey
 Addresses discharge planning, infection control, and
QAPI (performance improvement)
 It was pilot tested in hospitals in 11 states and on May
18, 2012 CMS published a second revised edition
 Piloted test each of the 3 in every state over summer 2012
 November 9, 2012 CMS issued the third revised
worksheet which is now 88 pages
33
CMS Hospital Worksheets
 This is the third and final pilot and in 2014 will be
slightly revised
 Will use whenever a validation survey or certification
survey is done at a hospital by CMS
 Third pilot is non-punitive and will not require action
plans unless immediate jeopardy is found
 Hospitals should be familiar with the three worksheets
 Already assigned the number of hospitals to do in 2014
 Has money in the budget for states that want to do
more
34
Third Revised Worksheets
www.cms.gov/SurveyCertificationGe
nInfo/PMSR/list.asp#TopOfPage
35
36
CMS Hospital Worksheets
 Goal is to reduce hospital acquired conditions
(HACs) including healthcare associated infections
 Goal to prevent unnecessary readmission and
currently 1 out of every 5 Medicare patients is
readmitted within 30 days
 Many hospitals (66%) financially penalized after October 1,
2013 because they had a higher than average rate of
readmissions
 Forfeited 280 million dollars in 2013 and 216 million in2014
 The underlying CoPs on which the worksheet is
based did not change
37
CMS Hospital Worksheets
 However, some of the questions asked might not be
apparent from a reading of the CoPs
 A worksheet is a good communication device
 It will help clearly communicate to hospitals what is
going to be asked in these 3 important areas
 Hospitals might want to consider putting together a
team to review the 3 worksheets and complete the
form in advance as a self assessment
 Hospitals should consider attaching the
documentation and P&P to the worksheet
38
CMS Hospital Worksheets
 This would impress the surveyor when they came to
the hospital
 The worksheet is used in new hospitals undergoing
an initial review and hospitals that are not
accredited by TJC, DNV, CIHQ, or AOA who have a
CMS survey every three or so years
 The Joint Commission (TJC), American Osteopathic
Association (AOA) Healthcare Facility Accreditation
Program, CIHQ, (Center for Improvement in Healthcare
Quality) or DNV Healthcare
 It would also be used for hospitals undergoing a
validation survey by CMS
39
CMS Hospital Worksheets
 The regulations are the basis for any deficiencies
that may be cited and not the worksheet per se
 The worksheets are designed to assist the
surveyors and the hospital staff to identify when
they are in compliance
 Will not affect critical access hospitals (CAHs) but
CAH would want to look over the one on PI and
especially infection control
 Questions or concerns should be addressed to
Mary Ellen Palowitch at PFP.SCG@cms.hhs.gov
40
CMS Hospital Worksheets
 First part of the pilot program draft version included
identification information
 Name of the state survey agency which in most
states is the department of health under contract by
CMS
 In Kentucky it is the OIG or Office of Inspector
General
 It will ask for the name and address of the hospital,
CCN number, number of surveyors, time spent on
completing the tool, date of survey etc.
41
CMS Hospital Worksheets
 Questions or concerns should be addressed to
PFP.SCG@cms.hhs.gov
 First part of the pilot program draft version included
identification information
 Name of the state survey agency which in most
states is the department of health under contract by
CMS
 In Kentucky it is the OIG or Office of Inspector General
 It will ask for the name and address of the hospital,
CCN number, number of surveyors, time spent on
completing the tool, date of survey etc.
42
CMS Worksheet
QAPI
44
CMS Hospital Worksheets
 CMS uses the term “tracers” for the first time
 The first worksheet is on QAPI which stands for
Quality Assessment Performance Improvement
 CMS previously called it Quality Assurance
Performance Improvement and changed June 7,
2013
 The worksheet is a document that the surveyor will
sit down with the hospital and fill out
 The first column includes the elements to be
assessed and there are boxes to fill in
45
Quality Indicator Tracers
46
PI Tracer Data Collection & Analysis
 This section is 21 pages long
 First select three quality indicators related to PI
activities or projects
 An example might be the timing of medications
and PI data to show medication was given on
time and number of medication errors or missed
or omitted doses
 Number of catheter associated UTIs
 Write the quality indicator at the top and answer the
following questions for each one
47
PI Tracer Data Collection & Analysis
 Hospitals collect all kind of data
 TJC requires data to be collected in a number of
areas
 Data on medication management (ADR, medication
errors), FMEA, patient flow, staff compliance with
employee health screening requirements, patient
satisfaction, pediatric asthma, ED measures, infection
control surveillance data
 Data on R&S use, patient perception of care, organ
donation, blood transfusion reactions, ORYX data,
medical record deficiency data, staffing, data on how
patient communication needs are met, race and ethnicity
etc.
48
PI Tracer Data Collection & Analysis
 CMS has hospital compare with data on number of
MI patients who get thrombolytics timely or
pneumonia patients who get their antibiotics timely
 Measure patient experience or patient satisfaction
data
 Measure some or all of the AHRQ patient safety
indicators
 National Quality Forum includes lists of quality
indicators that are evidence based that hospital may
measure
49
PI Tracer Data Collection & Analysis
 Can you show evidence that each quality indicator
is related to improved health outcomes?
 Based on QIO, national guidelines, evidence based
studies etc.
 Is the scope of data collection appropriate to the
indicator
 Hand hygiene would require data from multiple parts of
the hospital
 ED or L&D might be specific to date from that area such
as the average LOS in the ED or the number of elective
C-sections performed with premature infants
50
PI Tracer Data Collection & Analysis
 Is the method and frequency of data collection
specified?
 Such as chart reviews or monthly observations
 Is the data collected in the manner specified and it is
done as often as specified such as will do 30 charts
per month for ED documentation criteria
 If unit staff play a role in data collection then is the
data collection consistent with the specifications
 Example OR staff complete a data collection tool with
number of cases time out is taken and documented, H&P
and consent on chart before surgery, etc.
51
PI Tracer Data Collection & Analysis
 Are data collected aggregated in accordance with
hospital methodology specified for this indicators
 Is the data analyzed?
 If indicator is type that measures rate are the rates
calculated for points in time and compared to
benchmark data set out by national organizations
when available?
 Pneumonia patients should get their first dose of
antibiotics within 6 hours or MI patients
thrombolytics in 30 minutes
52
PI Tracer Data Collection & Analysis
 Is data broken down into subsets that allow for
comparison among hospital units
 Such as hand hygiene or the fall rate
 If data identified area that needs improvement then
is there evidence the issue was addressed
 Such as an infant abduction risk, high fall rate,
high medication error rate
 Are the interventions evaluated for success?
 If not, what did the hospital do?
53
PI Tracer Data Collection & Analysis
 Does PI focus on high risk, high volume, or problem
prone areas?
 Orthropedic hospital does lots of Orthropedic projects or
hospital that does CABG do PI on these
 Can hospital prove it conducts distinct PI projects?
 Should of course be reflected in the PI minutes
 Every department should participate in PI process
 Is number of projects proportional to the scope and
complexity of the hospital’s service and operations
 Larger hospital expected to do more projects
54
PI Tracer Data Collection & Analysis
 Can hospital show evidence of why each project
was selected?
 CMS then has a section on patient safety that
discusses adverse events (AE) and medical error
 This part is to evaluate the hospital’s leadership
expectation for patient safety
 Is there staff training or communications related to
expectation for patient safety to all staff?
 Is there a P&P on non-punitive approach to staff
reporting medical errors which includes near misses?
55
PI Patient Safety AE and Medical Errors
 Can staff on each unit explain hospital’s expectation
for their role in promoting patient safety?
 Is there a systematic process to identify medical
errors which include near misses and AEs
 On every unit, can the staff describe what is a
medical error?
 Can they explain how to report?
 Does hospital employ other methods to find medical
errors such as trigger tools, chart reviews, review of
claims, patient grievances, interview patients etc.
56
Patient Safety LD, AE and Medical Error
57
PI Patient Safety AE and Medical Errors
 Can hospital provide evidence of medical errors and
AEs identified through staff reports?
 Is there a PI program with the infection preventionist
(IP) to track avoidable HAI?
 IC section requires this and starts at tag 747
 Are problems identified by the IP addressed through
PI?
 Does the PI program track medication errors and
ADE and drug incompatibilities
 Tag 508 revised May 20, 2011 to require this
58
PI Patient Safety AE and Medical Errors
 Is there a process to report blood transfusion
reaction and determine if due to medical
error?
 Did the survey team have prior knowledge of
any serious AE that the hospital failed to
identify?
Were any identified by the surveyors?
 Has a RCA been done on all serious
preventable AEs?
59
PI Causal Analysis Tracers Part 5
 The next question discuss the causal analysis
tracers
 Causal analysis searches for the cause and effect
or causes of the particular event or adverse
outcome
 More commonly referred to as a RCA or root
cause analysis
 The surveyor will select three causal analysis done
for single event or near miss
 Were underlying causes identified?
60
Causal Analysis Tracers
61
PI Causal Analysis Tracers
 Was preventive actions developed based on the
RCA?
 TJC has a matrix which contains elements that
must be included in a reviewable sentinel event
 Has the hospital evaluated the impact of the
preventable actions including tracking a
reoccurrences or near misses?
 Has the hospital implemented the preventable
actions found to be effective unless there is a
documented reason for not doing so?
62
TJC Framework for Conducting RCA
www.jointcommission.org/sentinel_eve
nt.aspx
63
TJC Sentinel Event Policy with Matrix
www.jointcommission.org/Sentine
l_Event_Policy_and_Procedures/
64
65
Broad PI Requirements & Leadership
 Part 6 addresses broad PI requirements and
leadership responsibilities
 Does the hospital have a formal PI program?
 Most hospitals have a PI plan that discusses the PI
program
 Is there a written P&P on the PI program?
 Is there budgeted resources so staff can attend education
programs and data can be collected?
 Is there responsible staff to do PI
 Is the PI program approved by MS, CEO, and the board?
66
Broad PI Requirements and Leadership
67
Broad PI Requirements and Leadership
 Is there evidence of PI review for contracted services?
 Is there evidence that the board, CEO, MS leadership and
senior leaders have a role in PI planning and
implementation?
 Is there evidence of PI review in the board minutes?
 Does the board approve the PI program quality indicators
and how often the data is collected?
 Determine how many projects for next year?
 Does board hold CEO accountable for effectiveness of PI
program?
 CMS Board section starts at tag 38
68
CMS HOSPITAL CONDITIONS OF
PARTICIPATION (COPS) 2014
What PPS Hospitals Need to Know About the
QAPI Section
CMS CoP PI Section Starts at Tag 263
70
Hospital CoPs for PI 263
QAPI stands for quality assessment performance
improvement
Use to stand for Quality Assurance and
Performance Improvement but changed June 7,
2013
Referred to in short as PI
Must have PI program that is ongoing, hospitalwide, data driven, and effective
The board must make sure the program reflects the
complexity of the hospital’s services
71
Hospital CoPs for PI
 Includes all departments even if contracted services
 Must focus on indicators related to improve health
outcomes
 How do you improve outcomes in the patient with
hyponatremia?
 How to improve outcomes in the diabetic patient admitted
with hyperosmolar syndrome?
 Must focus on the prevention and reduction of
medical errors
 What do you to prevent medical errors such as medication
errors which is the most common type?
72
Program Scope 264
 Standard: The hospital must ensure that the
program scope requirements are met
 So what is the scope of activities of your PI program?
 Is the scope your PI program to include an overall
assessment of the efficacy of the PI activities with a
focus on continually improving the care provided at
your hospital?
 Does it look at indicators for both process and
outcome?
 Are the indicators objective, measurable, and based
on current knowledge and experience?
73
What is the Scope of Your PI Program?
 Threats to patient safety
–Eg. falls, patient identification, injuries
 Medication therapy/medication use
–Includes medication reconciliation
–Includes the use of dangerous abbreviations
 Infection control system, including healthcare
associated infections (HAI)
 Utilization Management System
 Patient experience or satisfaction
74
What is the Scope of Your PI Program?
 Discrepant pathology reports
 Unanticipated deaths, adverse and/or sentinel events
 Adverse event/near miss
 Physical Environment Management Systems
 Operative and invasive procedures
– Including wrong site/wrong patient/wrong procedure
surgery
 Anesthesia/moderate sedation
 Blood and blood components
 Restraint use/seclusion
75
What is the Scope of Your PI Program?
 Effectiveness of pain management system
 Patient flow issues, to include reporting of patients
held in the Emergency Department in excess of four
hours
 Other adverse events
 Critical and/or pertinent processes, both clinical and
supportive
 Medical record delinquency
 Other aspects of performance that assess process
of care, hospital service and operation
76
What’s in Your PI Plan?
77
78
79
Scope of Activities of the PI Plan
80
81
Scope of PI Plan and Program
82
Board is Responsible for Quality of Care
83
Role of MEC in PI Plan and Program
84
Hospital Uses PDCA and FOCUS
85
Focus on High Risk and High Volume
86
Collect Data and Monitor
87
Identify Change and Implement
88
Ongoing Program 265
 Standard: The PI program must include an ongoing
program
 The program must show measurable improvements
in indicators for which there is evidence that it will
improve health outcomes
 Hospitals has improved patient flow and admitted
patients now get to their bed in four hours or less
 Patients get their antibiotics timely in the OR now
 Patients with pneumonia now get their antibiotics
within the six hour window
89
Identify and Reduce Medical Errors 266
 Standard: The PI program needs to identify and
reduce medical errors
 First, the hospital need to identify that there is a
medical error
– It needs to be reported into the PI system
– Risk management and hospital staff cannot fix a
problem they do not know exists
 Second, the hospital evaluates it to determine what
processes can be put in place to prevent it from
occurring
 RCA and FMEA are two tools that can be used
90
Identify and Reduce Medical Errors 266
Medical errors may be difficult to detect in hospitals
and are under reported
Make sure incident reports filled out for errors and
near misses
Are there any diagnostic errors, equipment failures,
blood transfusion injuries, or medication errors
Trigger tools by IHI can assist in finding medical
errors and opportunities for improvement
 Classen DC, Resar R, Griffin F, et al. Global Trigger Tool shows that
adverse events in hospitals may be ten times greater than previously
measured. Health Affairs. 2011 Apr;30(4):581-589.
91
IHI Global Trigger Tool
wwww.ihi.org
92
Trigger Tool for Adverse Drug Events
93
Resources
 Griffin FA, Classen DC. Detection of adverse events in
surgical patients using the Trigger Tool approach.
Quality and Safety in Health Care. 2008 Aug;17(4):253258.
 Classen DC, Lloyd RC, Provost L, Griffin FA, Resar R.
Development and evaluation of the Institute for
Healthcare Improvement Global Trigger Tool. Journal of
Patient Safety. 2008 Sep;4(3):169-177.
 Resar RK, Rozich JD, Simmonds T, Haraden CR. A
trigger tool to identify adverse events in the intensive
care unit. Joint Commission Journal on Quality and
Patient Safety. Oct 2006;32(10):585-590.
94
Track Quality Indicators
267
Standard: the hospital must measure, analyze, and
track quality indicators, including adverse events
 This includes adverse patient events
 This includes other aspects of performance that assess
processes of care, hospital service, and operation
Want to focus on aspects and processes that
related to the health and safety of patient care
services
Look at what could result in a sentinel event if not
properly managed
 TJC has a sentinel event policy and lists reviewable SE
95
TJC Revised Sentinel Event Policy
www.jointcommission.o
rg/Sentinel_Event_Polic
y_and_Procedures/
96
Reviewable Sentinel Events
97
98
QAPI Standards
Standard: Program Data (Tag 273)
 Hospital must ensure that the program data
requirements are met
 Standard: The PI program must incorporate
quality indicator data including patient care data
(Tag 274)
 For example, information submitted or received
from the QIO
 QIO stands for Quality Improvement Organization
and every state has one under contract by CMS
99
CMS QIO Website
www.cms.gov/Medica
re/Quality-InitiativesPatient-AssessmentInstruments/QualityI
mprovementOrgs/ind
ex.html?redirect=/qua
lityimprovementorgs
100
List of QIOs
http://www.qualitynet.org/dcs/ContentS
erver?c=Page&pagename=QnetPublic
%2FPage%2FQnetTier2&cid=1144767
874793
101
Outpatient Data Collection
102
CMS Hospital CoPs QAPI
Hospital uses data to monitor the effectiveness and
safety of services and quality of care (275)
Hospital identify opportunities for improvement
(276)
Board determines frequency and detail of data
collection (277)
Hospital ensures that the program activities are met
(283)
Hospital sets priorities and focuses on high risk,
high volume, or problem prone (285)
 Considers incidence and severity of problems
103
QAPI
Must not only track medical errors and adverse
events but also analyze their causes (287, 288)
 RCA is one tool to analyze causes
 Includes preventive actions and learning throughout
Hospital must take action based on data (289) and
measure its success (290)
 Example; process hospitals took to get MI patient timely
thrombolytics and timely antibiotics and blood culture for
pneumonia patients
TJC has accountability measures and CMS has
value based purchasing (VBP)
104
CMS VBP Website
www.cms.gov/Medicare/
Quality-InitiativesPatient-AssessmentInstruments/hospitalvalue-basedpurchasing/index.html?re
direct=/hospital-value-
/
based-purchasing
105
VBP Fact Sheet
106
VBP Clinical Process of Care Measures
107
108
CMS Hospital Compare
www.cms.gov/Medicare/Quality-Initiatives-PatientAssessmentInstruments/HospitalQualityInits/HospitalCompare.html
109
CMS Outcome Measure Hospital Compare
110
QAPI
Hospital needs to document and track performance
to make sure improvements are sustained (291)
Continue to track antibiotics given timely in the OR
before surgical procedure and prophylactic
treatment to prevent DVT/PE in major surgery
patients
Number of PI projects depends on scope and
complexity of hospital services so large hospital
doing CABG would measure indicators on this (298)
Hospital may want to develop and implement IT
system to improve patient safety and the quality of
care (299)
111
QAPI
Hospital must document what PI projects are being
done (300) and the reason for doing them (301) and
progress on it (302)
The hospital is not required to participate in the QIO
projects but its own projects are required to be of
comparable effort (303)
Board, MS, and administration are responsible for
and accountable for ongoing program (309)
These 3 must make sure the following are done
That an ongoing program for PI is defined,
implemented and maintained (310)
112
QAPI
That there is an ongoing program for patient safety
that includes reduction of medical errors
Decide which are priorities and that all improvement
actions are evaluated (312)
Hospital must address issues to improve patient
safety (313)
Clear expectations for patient safety are established
(314)
Need adequate resources for PI and patient safety
(315, 316) and number of projects is conducted
annually (317)
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QAPI Patient Safety
This means people who can attend meetings, data
so analysis can be made and other resources
Safer IV pumps, new anticoagulant program,
implement central line bundle, sepsis, and VAP
bundle, preventing inpatient suicides, wrong site
surgery, retained FB, new processes for
neuromuscular blocker agents, implement policy
on Phenergan administration and Fentanyl
patches
So what’s in your PI and Safety Plans?
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National Quality Forum NQF
 NQF is an excellent resource
 Has the ABCs of measurement
 A list of NQF endorsed standards
 A list of consensus projects
 Resources
 Can do a search of measures such as AAA repair
mortality rate, accidental puncture or laceration rate,
30 day post hospital MI discharge care transition
rate, stroke mortality rate, adherence to medication
for diabetic patients, etc.
115
AHRQ Has Excellent Resources
116
Quality Indicator Toolkit
www.ahrq.gov/legacy/qual/qitoolkit/
117
Patient Safety Indicators
118
Types of Indicators; Inpatient, PS, Peds,
119
List of NQF Measures
120
National Quality Forum NQF
www.qualityforum.org/Home.aspx
121
TJC Performance Measurement
www.jointcommission.org/performance
http://www.jointcommission.org/perfor
mance_measurement.aspx
_measurement.aspx
122
Hospital Quality Alliance
www.hospitalqualityalliance.org/hospitalqualityalliance/index.html
123
The End! Questions??
 Sue Dill Calloway RN, Esq.
CPHRM, CCMSCP
 AD, BA, BSN, MSN, JD
 President of Patient Safety and
Education Consulting
 Board Member
Emergency
Medicine Patient Safety Foundation at
www.empsf.org
 614 791-1468
 sdill1@columbus.rr.com
 Call with questions, No emails, Thanks
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