9 th March 2011
Laura Walsh
Dublin City Council

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Dublin Region
How did DWIRP help during the recent water crisis?
Key issues –what caused the crisis?
How we responded
Communications- what went well? What could have gone better?
Any lessons learned?

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Dublin City Council
Fingal County Council
South Dublin Coco
Dún Laoghaire Rathdown
Kildare Coco
Wicklow Coco
Population
Region= 1.43 million
DCC= 0.48 million

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Team structure - roles & responsibilities
Procedures & forms for communications
Lists of equipment suppliers
Contact details for suppliers, other Local Authorities
Lists of special customers
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Hospitals
Nursing homes
Schools

Incident
Manager
BMcK
•
Recovery
Manager
MMcM & RM
Network maintenance
• Treatment
Plant :
Production
• Recovery
Information
Management
Interim Supply &
Resources
Manager
FB
Information
Manager
BS
• Individual Special deliveries
• Tankers
• Notification
• Special customers: Hospitals
• Information alignment
• Press Information
• Contact centres
• Internal
Information
• Customer
Information
Customer &
Support
Manager
Various
Resources
• Manpower
• Plant &
Transport
• Procurement
• Facilities
• GIS

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Extreme weather event Nov/Dec 2010
Increased demand for water
 Suspect running taps
Increased leakage (after thaw)
 Suspected broken mains & supplies
Reduction in storage
Public remembered Jan 2010
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No water
Frozen supplies
Water restrictions

580,0
570,0
560,0
550,0
540,0
530,0
520,0
510,0
Вс 28 ноя Пн 29 ноя Вт 30 ноя Ср 01 дек
Demand
Чт 02 дек Пт 03 дек Сб 04 дек
Supply
Вс 05 дек Пн 06 дек

1030,0
1010,0
990,0
970,0
950,0
930,0
910,0
890,0
870,0
Вс 28 ноя Пн 29 ноя Вт 30 ноя Ср 01 дек Чт 02 дек
Total Storage
Пт 03 дек Сб 04 дек Вс 05 дек Пн 06 дек

650
630
610
590
ML
570
550
530
510
490
636 ML
Total Production Demand (Million Litres/Day)

1100,0
1000,0
900,0
ML
800,0
700,0
600,0
500,0
400,0
Ср 03-ноя-10 Чт 18-ноя-10 Пт 03-дек-10 Сб 18-дек-10 Вс 02-янв-11 Пн 17-янв-11 Вт 01-фев-11 Ср 16-фев-11
Storage (ML) Demand (ML/day)

450,00
400,00
350,00
300,00
250,00
200,00
150,00
100,00
50,00
0,00
13.11.2010
THAW
28.11.2010
13.12.2010
Stillorgan storage (ML)
28.12.2010
12.01.2011
Cookstown Storage (ML)
27.01.2011
11.02.2011

160
140
120
100
80
60
40
20
0
13.11.2010
28.11.2010
13.12.2010
28.12.2010
Ballycoolin Storage (ML)
12.01.2011
Belgard Storage (ML)
27.01.2011
11.02.2011

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Pressure reductions
Water restrictions- including nightly shut offs
Repair broken mains
Sound for leakage
Communications
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Regular meetings with other Local Authorities
Web based map developed marking 19 DCC zones
Table of shuts

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Used own 6 tankers
Hired extra tankers : 20 x 300lt, 2 x 600Gallon, 1 x
20,000lt
9 extra vans to tow tankers
2 hired tractors
24 additional DCC staff (Parks & Drainage)
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Mobile & stationary tankers
Delivered water in bags and 5 gallon drums

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Delivered water to special customers
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Dublin Civil Defence
DCC Fire Tender: 1 million litres of water
14,000 water bags (capacity=5 lt)
200x 5 gallon drums
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Used info in DWIRP
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Lists of equipment, service providers
List of suitable staff for specific roles
Contacts for special customers

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Other Local Authorities in the Dublin Region
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Regular meetings in MBL-January
Conference calls facilitated by FCC
Daily, including weekend & over Christmas period
Two way exchange of information- vital
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HSE
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Advised of crisis early in event
Exchange of information- contact details
No water quality issues & few dirty water reports
 Standard letters for notification & advice in DWIRP

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Daily updates
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Website
Aertel
Emailed to Cllrs & area offices & other LA’s
Improvement: update as early as possible
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Map of zones & table of shuts
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Worked well- positive feedback
Room to further develop
List of streets

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Informed customer services
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Problem areas, tanker locations, special water deliveries
List of questions for customer services
Water email account
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Engineers could access
Emails could be marked complete
Hard to cope with level of calls and emails
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Area offices could take more calls
More customer service staff

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Message to public
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Confusion over drinking water and raw water : Jan2010
Confusion over valve shut times : 7pm -7am
Thaw- broken mains- slower recharge
Aim to spread ‘the pain’ evenly
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Special water deliveries
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Dublin Civil Defence – voluntary
Water bag deliveries
Good customer service

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Media
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Initially through Press Office
Duties split: Paper, Radio, TV
Procedure in DWIRP
Internal meetings twice daily
 Improve internal communication
Incident Log
Procedure for communicating with HSE

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Communications with public – very important
 Important to get message across
 Map of zones
 Media
 Customer services
Good relationships- very important
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With other Local Authorities
General Public & Media
Internal- customer services staff
Civil Defence - Voluntary
Hospitals, Nursing homes & other special customers

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DWIRP
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Initially used experience from January 2010 event
Further development with experience during last crisis
Working document
 Improvement and updates need to be made regularly
 Contact details- checked regularly
Staff need to be trained on DWIRP
Useful document
 Documents response to a drinking water incident
 Provides useful information