2011 Consumer Injury
Information Trend in Korea
Consumer Safety Department, Korea Consumer Agency
Contents
1. Incident/Injury reporting
System in Korea
2. What CISS is
3. Source of Data
4. Process of Data Collection
5. Trends in the past 3 years
6. How Data is used
1. Incident Reporting System in Korea
The Framework Act on Consumer
– Article 47 (1) (Duty to Report Information on Defects)
If any enterpriser has found that there exist any serious defects in the manufacture,
design or indication of goods and etc. provided to consumers which can danger
the lives and bodies or damage the property of consumers, he shall report the
defects to the head of the competent central administrative agency (including
electronic report; hereinafter the same shall apply).
Business
Found in any
serious defects in
their products
Duty to Reporting
within 5 days after
recognition
Local
Government
2. What CISS is
Consumer Injury Surveillance System
To systematically collect and monitor injury information, KCA operates the
Consumer Injury Surveillance System (CISS).
The function of it can be divided into 2 parts, one of which is collecting
information and the other of which is analyzing and investigating the collected
consumer injury information
Legal Basis : 「Framework Act on Consumer」 Article 8, Article 51,
Enforcement Decree and notices Article 39
2. What CISS is
Proposing corrective
measures or
recall to the Business
Consumer Claim (Consumer
Counseling Hotline, Internet)
Injury Information
Reporting Agencies
(Hospitals, Fire station, etc.)
Nationwide consumer
counseling network
(KCA, Consumer organizations, Local
governments)
Cooperating agencies
(National Fire Data System of
National Emergency Management
Agency)
I
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CISS
(Consumer
Injury
Surveillance
System)
A
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Proposing safety system
improvement
Issuing alarm and
announcing the fact
(press release, report, etc.)
Information provision to
related agencies
3. Source of Data
Hospital
Networking to 84 designated injury information reporting centers(66 Hospitals, 18
Fire Stations) nationwide in accordance with the Framework Act on Consumer)
National Counseling System-Sobinet
Injury Reporting Hotline
Domestic/Foreign press, etc.
Consumer
Internet,
Overseas
counseling
Hotline 423
information
&redress
(1%)
&Local Press
11,679(27%)
713(2%)
Reporting
Agencies
(Hospitals,
Fire
Stations)
30,814(71%)
Source of CISS
Information
( as of 2010)
4. Process of Data Collection
5. Trends in Product Safety
CISS Trends in the past 3 years by items(as of 2008-2011)
Facilities
(Building incl.)
Medical Services
7,186(4%)
Others
251(0%)
Total Collected Information :
161,868 cases
15,110(9%)
Food and
Medicines
30,083(19%)
Industrial goods
109,238(68%)
5. Trends in Product Safety
Top 10 item in CISS during the past 3 years by Industrial goods &
Facilities(as of 2008-2011) : excluding food, medicines, and medical service
Toy, 3,225건
Food cans,
2,657건
Cleaning
equipment and
supplies, 2,145건
Clothing/Fabric
Stationary/Office
supplies, 2,355건
Total Collected Information :
114,765 cases
goods, 7,652건
Sports/Leisure
Furniture, 18,736
equipments,
9,297건
Facilities, 25,682건
Automobile,
Electrical/
Electronic,
13,491건
11,687건
5. Trends on Product Safety
Recent Consumer Safety Issues
6. How Data is used
Operates the Injury
Information Evaluation
Committee comprised of
experts in all levels of society
such as government,
academia, medical care and
legal circle.
The KCA may take the following
actions on the basis of such findings
reported.
- Based on the gathered and
analyzed information, the
Committee proposes recalls and
policy improvements to relevant
institutions, urges businesses to
take corrective action and
informs consumers to ensure
their safety.
3. recommending corrective actions to
the supplier of injurious Products, etc.
1.issuing consumer safety alerts to
prevent consumer injury and accidents
2. giving public notice of facts about the
safety of Products, etc.
4. recommending corrective actions or
measures for the improvement of safety
to central or regional governments
5. other actions necessary for ensuring
consumer safety, which are specified by a
presidential decree
6. How Data is used
Information provision to consumers: issuance of consumer watch and alert
•Super glue-related safety accident
•Dibutyl phthalate(DBP) detected in two nail polish products
•Increasing escalator safety accidents in summer
•Infant and children slip and fall accident (around the veranda)
Proposing corrective measures to the business
•LG drum washing machine: Improved safety lock
Proposing corrective measures to the government(or local government)
•GM Daewoo Lacetti Premiere recall (Fuel leak)
•McLaren collapsible stroller recall
•Health supplement recall: Libimax