Module 1 business topic
1.1 Ways of working
Overview
n: A mini-presentation
Vocabulary: Different ways of working
Reading:
How to job-share
Listening:
Working from home
Grammar:
Present tenses
Speaking:
A mini-presentation
Warming Up
Can you tell me some ways of working?
正常工作时间
regular hour
flexitime
['fleksi,taim]
n. 弹性工作制
freelance
['fri:'lɑ:ns]
n. adj自由职业者(的）
job-sharing
shift work
n 工作分担
n 倒班制
teleworking
电子办公,远程办公
Temp
[temp]
(temporary job)
n 临时雇员 vt 做临时工作
consultancy [kən'sʌltənsi]
n. 咨询
hot-desking
office gossip
part-time
办公桌轮用
办公室八卦
兼职
department
in charge of
involve in
attend
deal with
embrace
[di'pɑ:tmənt]
[ə'tend]
[im'breis]
worst-case scenarios [si'na:riəu]
inevitable
[in'evitəbl]
manage to
负责，主管
参与；涉及；卷入
vt&vi 出席; 照料；
处理；做生意
vt. 拥抱；信奉，皈依；
包含 n.拥抱
最差的情形
adj.不可避免的
设法；达成
vt. 适应；符合；与...一致
fit in with
delegate
workload
n. 部；部门；系；科；局
['deliɡeit]
['wə:kləud]
vt. 委派/任命 n 代表
n. 工作量
availability
[ə,veilə'biləti] n. 可用性；有效性；实用性
voice mail
语音信箱
Enniscrone
You might find hot desking useful if you are:
* Starting a new business idea/exploring a
new business idea
* Carrying out a feasibility study
* Carrying out some research
* Studying or writing a thesis
* Writing a book
* Need somewhere peaceful to work,
without family or children interrupting
facilities available will include:
* Printing, photocopying and fax service
* Business Mailing Address and Post Box
* Professional Telephone Answering
Service
* Meeting space (bookable in advance)
0
freelance
1
teleworking
2
job-sharing
3
shift work
4
part time
5
temping
6
consultancy
7
flexitime
8
hot-desking
A You working during different parts of the day (eg nights)
You sell your work or services to a number of different
B
companies
You work for different companies for a short time without a
C
permanent contract
You work a number of hours per week or month but you
D
decide when you start or finish
You don't have permanent place or office to work at, but you
E
find a place to work when you arrive
you work for a company from home via email, phone or the
F
internet
G You only work for some of the week (not full-time)
You do your job for part of the week and another person does
H
it for the other part
You aren't employed by a company, but are paid to give
I
specialist advice
Which ways of working you would like to try?
comments
It is great because I am my own
boss, but I still work with lots of
different people.
freelance
Temping
consultancy
I wish I had my own space. I
have to carry everything
around in my bag and
sometimes there is nowhere to
sit
Hot-desking
I like it because it is only for a
couple of months and I am
saving up to go around the
world
Temping
comments
The only problem is sleeping. Your
body never knows if it is night or
day!
It can get a bit lonely at times.
And I miss my colleagues and
all the office gossip.
My children are at school, so it
lets me spend more time with
them
When one of us wants a week
off, the other person does a
few extra days so it is fairly
flexible
Shift work
Teleworking
Teleworking
Part-time
Job-sharing
Working in Pairs. Think of one more advantage or disadvantage for each way
ADVATAGE
DISADVATAGE
freelance
you choose the job
no job security
teleworking
organize your work time
you need to be good at self-organization
job-sharing
more free time
need to coordinate with other person
shift work
your days free
tiring
part-time
More free time
less money
temping
lots of variety
hard to progress your career
consultancy
well paid
no job security
flexitime
good for work-life balance
not good for people who like routine
hot desking
saves the company money
disruptive to employees
READING
get organized
open your mind
plan for disaster
set your limits
put your pen to paper
don’t feel guilty
two become one
3 Complete the notes about Michela’s typical day.
7:00 ---
get up, get the kids ready
8:30 ---
take kids to school
9:00 ---
Star to work
12:00--- Have lunch
14:30--- Finish work
LISTENING
You will hear a woman called Michela talking about working from home
1 What does she say is important when working from home?
Have a timetable and stick to it
2 What does she think are some of the advantages and disadvantages of
this way of working ?
Advantages:
•Spend more time with the children
•More flexibility
•Company saves money on office space
•No commuting
Disadvantages:
•Sometimes you work in the evening
•You miss people and office news
4 How long has she been with her current employer? How
long has she been home-working ?
She has been with her current employer since she left
school, but she’s been home-working for 5 years
5 Is she doing anything different from normal this week?
She is going to the office everyday to meet visitors.
Grammar
时态
tense
一般时
simple
进行时
continuous
完成时
perfect
完成进行时
perfect continuous
现在
present
write(s)
am/is/are writing
have/has written
have/has been writing
过去
Past
wrote
was/were writing
had written
had been writing
将来
future
shall/will write
shall/will be
writing
shall/ will have
written
shall/will have been
writing
过去将来
past future
should/would
write
should/would be
writing
should/would have should/would have
written
been writing
一般现在时
simple present
现在进行时
present continuous 现在完成时 present perfect
一般过去时
simple past
过去进行时
past continuous
过去完成时 past perfect
一般将来时
simple future
将来进行时
future continuous
将来完成时 future perfect
现在完成进行时
present perfect continuous
过去将来
past future
过去完成进行时
past perfect continuous
过去将来进行时
past future continuous
将来完成进行时
future perfect continuous
过去将来完成时
past future perfect
过去将来完成进行时
past future perfect continuous
Speaking
Assignment: A mini-presentation (1 min. )
Working in pairs, Chooses one of the ways of working below and prepare a
mini-presentation on the topic .
A: WHAT IS IMPORTANT WHEN…?
A: WHAT IS IMPORTANT WHEN…?
Job sharing
Find someone you like
Organize and plan how you share
the work
communication
Working from home
set up an office space in the
house
plan your working hours and your
breaks
communication
Module 2 business skill
1.2 Making contacts
Overview
n: A mini-presentation
Vocabulary Job responsibilities
Reading:
Life’s all about making connections
Listening:
Starting a conversation
Speaking:
Developing a conversation
Writing:
Business correspondence
Part I Word list
商品交易会
trade fair
coffee/tea break
咖啡休息时间/茶歇
drinks evening
晚间酒会
coaching event
专项体验训练活动
['netwə:k]
vt 建立关系网 n网络
maximise
['mæksimaiz]
vt. 最大化
socialize
['səuʃəlaiz]
vi 交际
network
企业界， 商界
corporate world
副主席
co-chair
联谊活动
networking event
spread out
post-it note
Vt使社会化
[spred]
分散各地，展开
便笺
Warming up
Question: Why is making contacts, or ‘networking’, an
important part of many jobs? Is that true for you?
“有关系就没关系, 没关系就真的有关系了.”
Networking is the skill of making contacts
and can help people progress in their
career through knowing the right people.
the skill is important in areas such as sales
where you need to develop relationships
with potential customers.
“ Contacts and networking are essential in
my job. I am responsible for sourcing raw
materials for my company. Networking
helps me to develop new markets as well as
keep good relationships with suppliers.”
Part II Reading
Pls tell me where people network and the reasons.
德勤会计师事务所
Deloitte
Touche
Tohmatsu
To you, networking might mean (1)
a conference
or trade
fair
event to meet new clients or partners. Or it could
be the coffee break at
普华永道会计师事务所
work where you share(2)
with colleaguesPricewaterhouseCoopers
in other departments. But
nowadays networking has become an event in itself.
安永会计师事务所
Ernst & Young
1 A attending
B Going
C meeting
毕马威会计师事务所
KPMG International
For example, Pricewaterhouse Coopers offer its female staff a formal
networking(3)
called PwCwomen. With 900 members, it organizes
events ranging from informal drink evenings to coaching events. Tina
Hallet, who is (4)
for the group, says that she got involved (5)
networking because ‘I’d got to a reasonably senior level and I wanted to
help other people to maximize their potential.’
2 A ideas
3
B sugar
A department
C money
B company
C group
4 A work
B charge
C responsible
5 A to
B in
C about
You don’t have to be senior to(6)
a networking though.
Vicky Wood and Sally Hopkins had the idea for the City Girls
Network when they first moved into London’s corporate
world and wondered how to get to(7)
other women. ‘We
couldn’t find anything for people with no experience. So we
thought we’d start our own.’ From twelve friends meeting
regularly, it rapidly grew to 250 members from many
different organizations. It’s a great way to (8)
useful
contacts and bring in potential business.
6
A run
B control
C produce
7
A speak
B know
C be
8
A do
B see
C make
Fiona Clutterbuck is co-chair of a network for
the bank ABN AMRO. ‘Women tend to think of
networking as (9)
and give it low priority.’
But given the chance, women will network- as
the bank’s last ‘speed networking’ event
demonstrated. ‘With over 100 women and
men, it was a great(10)
. It is amazing how
many people you get to meet from different
parts of the organization.’
9
A socializing
10 A talk
B work
C extra
B win
C success
The place people network and the reasons
People network at:
Conference
Trade fair events
Coffee breaks
Formal networking events
The reasons are:
To help people maximize their potential
To get to know other people
for people with little experience.
Would it be useful for u to join or set up similar networks?
Part III Listening
Conversation 1
A at a conference
Conversation 2
B over dinner
Conversation 3
C in someone’s office
Conversation 4
D on a training course
Match the expression on the left to the respondses on the right.
0 I’d liket to introduce you to Marek.
A) Yes, it is. And you ?
1 Nice to meet you at last.
B) Hello, marek. How do you do?
2 Do you two know each other already?
C) Thanks
3 Would you like a coffee?
D) Pleased to meet you too.
4 So have you enjoyed this morning?
E) Sure
5 Is this your first time at one of these
events?
F) Two, Twins
6 may I join you?
G) Yes, most of my life
7 You are a colleague of Martin Obach,
H) Yes, Is that something you might
aren’t you?
8 How do you know him?
9 How many children do you have?
10 have you always lived in Lille?
11 I know your company is looking for a
partner on this Thai project.
be interested in…?
I) Well, we’ve spoken on the phone a
few times.
J) Yes, it was very interesting.
K) That is right.He works in our
Barcelona office
L) We were both at Elcotil together.
What do u think are good topic for networking?
Safe to talk about weather, work language,
sports, arts, travel, hobbies and fashion
Avoid religion, politics and race.
It may be an intrusion of privacy to ask about
personal finance or family matters.
Part IV Writing Business correspondence. (商业信函)
常见的商业信函主要有:
•Trade correspondence (letter) (贸易信函)
(eg: enquiry, offer, counter offer, refusal, order, Delivery）
•Memo （商务便函/备忘录）
•Notice （通知函）
•Letter of Invitation, thanks and congratulations （邀请函、感谢信、祝贺信）
•Resume （简历）
•Letter of Application （申请函）
•Letter of Recommendation （推荐信）
•Business report （商务报告）
•Business contract （商务合同）
•Minutes (会议记录)
Memo
•
•
•
•
Section 1
Section 2
Section 3
Section 4
The structure of Business Memo(结构)
The characteristics of Business Memo(特点)
Sample（举例）
Useful expressions (常用的表达方式)
备忘录Memo,是英文单词memorandum的缩写形式。
是公司处理日常事务所广泛使用的一种简便函件。主要用
途通常有：上传下达，提出意见或建议反馈；各部门之间
互相沟通，交流信息，公布或通知事项；来函回复等等。
分类：
• 告知信息
• 布置安排
• 征求意见
• 询问信息
• 求助申请
• 推荐建议
inform
arrange
request
enquire
apply
suggest
Section 1 The structure of Business Memo
商业便函有固定的格式，开头部分和正文部分如下：
开头部分
收件人(recipient)
（heading） 发件人(sender)
日期(date)
事由(subject)
正文部分 介绍(opening segment)
(body)
讨论(discussion segment)
结尾(close segment)
总结 (summary segment)
Heading (layout)
Memorandum
TO:
FROM:
DATE:
SUBJECT:
…
…
Memorandum
TO:
FROM:
DATE:
SUBJECT:
…
…
The memo uses the to/from/date/subject headings. It
doesn’t require an opening salutation line (dear…) or
closing salutation (best… yours…). Memos often
have only one paragraph.
Body
便函的正文部分通常以发函的目的为开头，以
号召具体的行动结尾，保密性和敏感性的信息基本
不能通过便函传递.
The reason for writing : why
 Statement: see what happened
 Suggestion/Request/Remind/announce
 (summary or annex)

Sample
To: All staff
From: Sabrina He
Date: 9th, Sep
Subject: Presentation of new insurance policy
To offer staff a better health insurance
scheme, we are now working with a new
insurance company. Please note therefore that a
representative from this company will present
the new staff policy on 9th October at 2pm in
the conference room. All staff are welcome to
attend.
Section 2 The characteristics
•
Informative: arrangement in order of importance
•
Precise: Information and spelling should be correct.
•
Concise: efficient and straight. avoid verbiage and elaborate rhetoric
Due to the carcinogenic risk apparent in abundant nicotine fumes, the administration request
that you refrain from partaking of your tobacco during the customary break for lunch
•
Neutral: be neutral in formal situation.
Tips:
•可以通过用数字序号的列举，使读者容易浏览信息
•字号、下划线、黑体以及斜体的使用和调整可以让重要信息凸显
•大量使用长段落不利于阅读， 在撰写过程中，尽量用短的段落切题。
Section 3 Sample
1 Is it all related to her work?
The email and post-it note are not related to her work.
2 Which is formal ? What is it about the content and language which
tells you this?
The memo and the letter are formal because they are giving
information and replying to a customer with a complaint. The
language uses quite long and fixed expressions.
3 Which is internal communication? Did anyone else receive it?
The memo is internal communication because it was sent
within the company. Everyone in the company received a
copy of it.
4 How is the memo different to the letter and the email?
Think about the following:
• The layout: The memo uses the to/from/date/subject headings.
• The beginning and ending: It doesn’t require an opening salutation line
(dear…) or closing salutation (best… yours…).
• The paragraphs: Memos often have only one paragraph.
•
•
•
•
•
Abbreviations:
Telephone number: Tel.
As soon as possible: ASAP
At: @
Subject(or) With reference to: RE
More formal
Less formal
opening salutation
Dear…
Hi…
Give reason for writing
(1) I am wring to
Just a quick note to say…
Refer to previous contact
(2) Further to our previous meeting
Thanks for your email…
(3) With regard to your letter dated…
It is good to see you last week..
Make a suggestion
I would like to suggest that…
(4) How about What about
Apologise
(5) I would like to apologize for
I am afraid that
We apologize for any inconvenience casused by..
(6) I am sorry that
We are delighted to…
Great news!
Give good news
(7) We are pleased to
Give bad news
(8) unfortunately
The bad news is…
we regret to tell you that…
Request
I would be grateful if you could
(9) Can you
Offer help
If you have any further queries /problems, pls do not
hesitate t contact me…
(10) Do you want me to
Remind
(11) May I remind you …
(12) Don't forget
Refer to future contact
(13) We look forward to working with you…
(14) See you soon
I look forward to meeting you again soon.
Closing salutation
Yours faithfully
Best regards/wishes
(15) Yours sincerely
All the best
(when the letter begins Dear sir/madam
dear Mr/Ms/Mrs)
Usefull expression
Part V Speaking
Every 7 persons form a group. You are at a networking event.
Meet one person and have the conversation below.
Pls use expressions in previous contents.
Greeting
the other
person
Find a reason
for doing
business in the
future
Introduce
yourself
Talk about
the event
Describe
your job
Part V Speaking
Introduce your
partner to
someone else
Meet another
person
Talk about
where you
come from
Homework:
You are a manager at Lar Bonner. After a meeting
with staff, the company has agreed to extend
parental leave for fathers from two weeks to three
weeks. Write a memo to all staff.
•Refer to the previous meeting.
•Say when the new system will begin (25th September).
•Remind staff that their managers need one month’s notice.
Your homework is expected to reach my email box by 7:00pm on Sep 20th.
sabrina_bec@sina.com