VOCATIONAL REHABILITATION
Climbing Mountains and Metaphors
Kathy Kelly, Bert Schulte
Missouri Vocational Rehabilitation
April 8, 2015
Missouri Department
of Elementary and Secondary Education
Vocational Counseling
2
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Importance
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Feeling heard and understood
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Minimize resistance
Mission
3
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Put people to work
Vision
4
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Everyone deserves a great VR experience
Operating Principles
5
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Act with a sense of urgency
Provide quality customer service
Maximize our resources
Do the right thing
Put people first
Continuously evaluate our practices and
processes
“Spirit” of MI
6
Partnership
Acceptance
Compassion
Evocation
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Motivational Interviewing
7
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Beginnings
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Demand
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Response
MVR’s Journey
8
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Training Cohorts
Management/Staff buy-in
Motivational Interviewing Team
Collaboration
Supervisor Training
Proficiency and Skill Building
Cultural shift
MI Impact
9
 Client centered –
Equipoise
 Initial
meetings
 Values/Goals/Behaviors clarification
 Client’s choose own path to mountain top with
counselor assistance
 Client’s
write their own plan
 Determination of
VR assistance
 Addressing relapse/derailment
Discoveries on the Journey
10
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Unexpected and unanticipated…
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What gets measured gets done…
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Risk and reward
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Organizational Impact
Measuring Stuff
11
I am willing to put in the extra effort to assist my clients and coworkers.
9.37
I am proud of what MVR does to help people.
9.32
I recommend my organization as a good agency from which to receive services.
8.98
I am constantly looking for ways to do my job better.
8.97
I utilize MVR’s Operating Principles as a guide in my work.
8.93
MVR’s mission and vision make me feel that my job is important.
8.75
My supervisor promotes a work environment that fosters quality customer service.
8.50
I understand how my individual performance contributes to MVR’s success.
8.50
My supervisor seems to care about me as a person.
8.44
I feel a sense of pride when I tell people that I work for this organization.
8.35
My work gives me a feeling of personal accomplishment.
8.30
My supervisor promotes a work environment that fosters productivity.
8.25
I believe I have a career with this organization.
8.14
In the past two years, MVR has provided me opportunities to learn and grow.
8.02
I recommend my organization as a good place to work.
8.00
My work environment supports a balance between work and personal life.
7.81
I can see myself working for this organization five years from now.
7.70
In my organization, leaders generate high levels of motivation and commitment in the workforce.
7.58
My creativity and innovation are rewarded.
6.80
MVR provides me with opportunities for career advancement and promotion.
5.92
Discoveries on the Journey
12
Vocational Counseling
Questions??
13
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Contact Us
vr.dese.mo.gov