The Impact of ASEAN Mutual Recognition
Arrangement to Tourism & Hospitality
Education
October 11, 2013
National University
OUTLINE
ASEAN Qualifications
ASEAN Toolbox
Next Steps
Review
Call to Action
Competency & Labor Division Listing
 242 competency – from ASEAN Common Competency
Standards for Tourism Professionals (ACCSTP)
 2 primary and 6 secondary labor divisions
 32 job titles
Combination of:
 52 qualifications
 Certificate II
 Certificate III
 Certificate IV
 Diploma
 Advanced Diploma
Core and Generic Competencies
Functional Competencies
Six Labor Divisions
Primary Division
(First Labor Division)
Hotel Services
Travel Services
(Second Labor Division)
Front Office
Housekeeping
Food Production
Food and Beverage Services
Travel Agency
Tour Operations
Hotel Services (22 job titles)
Front Office
1.Front Office Manager
2.Front Office Supervisor
3.Receptionist
4.Telephone Operator
5.Bell Boy
Housekeeping
1. Executive Housekeeper
2. Laundry Manager
3. Floor Supervisor
4. Room Attendant
5. Public Area Cleaner
Food Production
1.Executive Chef
2.Demi Chef
3.Commis Chef
4.Chef de Partie
5.Commis Pastry
6.Baker
7.Butcher
F&B Services
1. F&B Director
2. F&B Outlet Manager
3. Headwaiter
4. Bartender
5. Waiter
Travel Services (9 job titles)
Travel Agencies
1.General Manager
2.Assistant General Manager
3.Senior Travel Consultant
4.Travel Consultant
Tour Operator
1.Product Manager
2.Sales and Marketing Manager
3.Credit Manager
4.Ticketing Manager
5.Tour Manager
Qualifications
Certificate
II
Certificate
III
Certificate
IV
Diploma
Advanced
Diploma
SubTotal
2
2
3
1
1
9
2
3
3
1
1
10
Front Office
1
1
1
1
1
5
Housekeeping
1
1
1
1
1
5
Tour
Operation
2
3
4
2
1
12
Travel
Agencies
3
3
3
1
1
11
TOTAL
11
13
15
7
6
52
Food &
Beverage
Food
Production
(Management)
Competency Clusters
 Common core
 Tour Guide Services
 Restaurant Services
 Housekeeping
 English Language Proficiency
 Patisserie
 Management & Leadership
 Security Services
 Travel Agency – ticketing
 Food and Beverage Service
 Commercial Cookery
 General Administration
 Financial Administration
 Human Resource
Development
 Hotel Front Office
Competency Clusters –
Hotel Services
Cluster
Common Core
Commercial Cookery
Commercial Catering
Patisserie
Food & Beverage Service
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Management & Leadership
English Language Proficiency
Restaurant Services
21
21
7
10
16
7
14
9
12
16
11
Competency Clusters –
Hotel Services
Cluster
Common Core
Hotel Front Office
Housekeeping
Security Services
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Resource Management
English Language Proficiency
Front Office & Housekeeping
19
12
7
10
7
13
8
12
14
11
Competency Clusters –
Travel Services
Cluster
Travel Services
Common Core
Travel Agency - Ticketing
Tour Guide Services
Tour Operations
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Resource Management
English Language Proficiency
16
19
19
18
23
13
6
15
20
4
Sample Qualification
 Food and Beverage
http://www.tourismindustryboard.org/resources/compiled-reports/
Food and Beverage Qualifications
Advanced Diploma in Food and Beverage ( Management)
Diploma of Food and Beverage (Supervision and Administration)
Certificate IV in FB
(Waiting)
Certificate IV in FB
(Operations)
Certificate IV in FB
(Beverage)
Certificate III in FB
(Waiting)
Certificate III in FB
(Beverage)
Certificate II in FB
(Waiting)
Certificate II in FB
(Beverage)
Certificate II in Food and Beverage
(Waiting)
There are
21
There are
17
There are 9
Food & Beverage Qualification
• Summary
• Restaurant Service
• Food and Beverage Service
• Financial Administration
• Total
- 21
– 17
–9
– 37
Select only
8
Select 2
out of 11
Competency Matrix for Food &Beverage Qualification
CII
Cluster
No.
Core and Generic
Competencies
Common Core
Food and Beverage
Service
17
7
Customer Service,
Sales and Marketing
7
Human Resource
Development
8
Management and
Leadership
17
General Administration
14
any relevant elective
total
CIV
CII
CIII CIV
CIV
Dip
in (Sup &
Admin)
(Mgt)
22
22
4
5
3
3
4
6
3
3
3
3
3
4
(w)
(W)
(W)
(B)
(B)
(B)
(superviso
n)
13
19
21
13
19
21
21
8
9
8
9
21
Financial
Administration
English Language
Proficiency
CIII
Ad
Dip
9
12
12
11
1
1
3
3
4
2
3
3
2
3
3
3
4
5
2
5
6
2
5
6
7
16
18
25
37
45
25
37
45
46
62
69
Comments on the Qualification
 Internship/practical placement
 For students with no experience, highly recommended
 For students with “sufficient” opportunities to practice is not
needed anymore
 Functional competencies
 “elective” in nature, and can be chosen by student, provider or by
the employer/industry
 Minimum number only
 No Certificate 1, as very basic, but incorporated in Certificate II
 Development of Recognition of Prior Learning, “RPL” to assist those
with experience but no formal qualifications
Go to:
http://www.waseantourism.com/
Press “here”
“guest1”
Approved Toolboxes
= 47 plus 98
= 145 competencies
Clean and prepare
rooms for in-coming
guests
•
•
•
•
•
AM – Assessor Manual, doc and pdf
CS – Competency Standard
PPT – powerpoint
TG Trainer’s Guide, doc and pdf
TM - Trainee’s Manual, doc and pdf
Trainee Manual
 Glossary of terms &
acronyms
 Trainee notes/training
content
 Work Projects
 Summaries
 Evaluation Sheet
 Recommended reading
materials.
Trainer Guide
 Training PowerPoint
slides
 Trainer notes
 Recommended training
equipment.
Powerpoint Presentation
• PowerPoint
Presentation
• Instructions for Trainers
for Using PowerPoint
Assessor Manual
 Oral Questions
 Written Questions with
Model Answers
 Third Party Statement
 Observation Checklist
 Competency Recording
Sheet.
How to use?
 Training and education providers
 Choose the qualification
 Download the appropriate competencies
 Review the materials
 Undertake a curriculum mapping
 “enrich” the materials with additional
information
 Prepare the final materials
Curriculum Mapping
 Compare
 Your school curriculum which is CHED compliant
 ASEAN qualifications
 TESDA qualifications
 Choose common competencies
 Add “unique” competencies that will create a
“competitive edge,” or “niche”
 Finalize curriculum
 Add assessment and certification as part of your
validation
How to use?
 Industry
 Review and align positions with competency
requirements
 Align training and development with ASEAN
standards
 Hire employees who are certified
Next Steps
 MRA Awareness Seminars
 Master Assessor/Trainers Training – Metro Manila and
Cebu
 Conduct ASEAN Assessor and Trainor training in region
 MOU with all organizations – DOT, DepEd, TESDA, CHED,
TIBFI
 Increase TIBFI Membership
 Conduct Assessment and Certification
Call to action
The Impact of ASEAN Mutual Recognition
Arrangement to Tourism & Hospitality Education
Be
….
H
O
S
P
I
T
A
B
L
E
Helpful
Opportunistic
Smart-er
Patient
Industry relevant
TESDA compliant
ASEAN friendly
Better
Learned
Eager
ASEAN Mutual Recognition Arrangement to
Tourism & Hospitality Education
Are you
OUT?
Are you
IN?
I’m IN!
Did we learn about the .....?
ASEAN Qualifications
ASEAN Toolbox
Next Steps
Review
Call to Action
Learning. More fun in the
Philippines
COHREP
Council of Hotel and Restaurant
Educators of the Philippines
 Email
: cohrep2005@yahoo.com
 Website
: http://www.cohrep.net
 Secretariat : Carla Co
 Mobile No. : +63 9162444605
 Fax Number : (02) 527 1761
 Trunk Line : (02) 527-8251 to 56 local 164
TIBFI
Tourism Industry Board Foundation Inc.
 Email
: tibfi2012@yahoo.com
 Website : http://www.tourismindustryboard.org/
 Secretariat: Christian “Keesha” Buted
 Mobile No.: +63 927 4146809
Tina Aquino
mcg_aquino@yahoo.com