Wagner-Peyser Services in the
Employ Florida Marketplace
Part I: An Introduction to Core Service Codes
Employ Florida Marketplace (EFM)
 EFM documents labor exchange activities
 Service codes are in sequential order
 Codes range from 000s-900s
 Codes differentiate self-services from staff-
assisted services
 Assist with program association
000- System or Staff Generated Self
Service
100 – Core Services
 Staff-assisted services
 Provided on-site at One-Stop Career Center
 Used by various programs
 Universally accessible
Self Services***(000)
 006*** Self Service Job Search through
VOS
 005*** Self Service Labor Market Research
 004*** Self Service Information on Training
Providers, Performance Outcomes
 090*** Skills Self-Assessment
 007*** Self Service Résumé
099 511N Issued and Explained
 Required to be provided to MSFWs
 Document explains the services that can be
provided by the one-stop center
 Does not commence or extend participation
100 Validate I-9
 Provides information to staff that an I-9 has been
validated
 May be requested as a requirement for referral
to agricultural jobs or other orders
 Does not extend or commence participation
101 ***Orientation
• Structured, on-site session
• Acquaints customers with the One-Stop
Career Center, available services and
programs
• Session times may vary
• Provided by, or in conjunction with, OneStop Career Center staff
102 *** Initial Assessment
 Initial analysis of a customer’s strengths and
weaknesses in relation to:
 Education, work history, vocational skills
 Identify employment goals, barriers and
services needed
 Information should be used to develop an
employment plan
Initial Assessment Documentation
 Document results on the case notes screen
 If documentation is maintained by hard
copy, case note the location
 Include sufficient detail for other staff to be
able to follow
 Should list specific points analyzed
103 ***Information on Training Providers,
Performance Outcomes
 Provision of specific training related
information and resources
 Automatic system documentation in EFM
104 *** Job Search Workshop
 A short seminar to provide comprehensive job
search techniques
 Must include: labor market information,
application/résumé writing, interviewing
techniques and how to find job openings
 Subjects may be provided individually
 Service cannot be recorded until all components
have been provided
105 *** Job Finding Club
 Encompasses all elements of the Job
Search Workshop
 Suggested duration of 1-2 weeks
 Structured, supervised individual and/or
group support
 Ultimate goal is to obtain a job
106 *** Provided Internet Job Search
Support/Training
 Worked with a job seeker to train on using
the Internet for job search
 Using a search engine
 Using EFM
107 *** Provision of Labor Market
Research
 Provides local labor market information
relating to:
 Occupational staffing patterns, hiring
patterns, working conditions and wage
information
 May be provided to job seekers in person,
by telephone or mail
 May be provided multiple times
 Duplication of the same specific LMI service
should be avoided
Provision of Labor Market Information
Documentation
 Record LMI on the case notes screen
 LMI entries should document specific
information provided to the customer
 LMI services may be monitored
109 *** Case Coordinated Services
 Veteran Program staff use this service to
document coordination with community
agencies and other federal, state and local
governments who provide related services.
110 *** Attended
Rapid Response
 Staff provide information at a Rapid
Response event
 Enter the response event number, if
available
111 TAP Workshop
 Documents attendance at a Transition
Assistance Program (TAP) workshop for
service members transitioning to civilian
life after leaving the military
 Not a reportable service
112 *** Job Fair
 Structured gathering with individuals seeking
work and employers seeking workers
 Location arranged in conjunction with the OneStop Career Center
 Attendance logs should be available
 Retain for one-year after the program year of
the event
 Referral to the event is not sufficient to obtain
credit
 Must be verified by the attendance log
113 *** Job Search Plan
 A plan that focuses on how to look for a
job
 May address the following questions:
What do you want to do?
What skills do you have that an
employer would want?
How do you create a resume?
Where can you find out about open jobs?
114 *** Staff Assisted
Job Search
 Staff provide job search services to job seekers
 Job search can be performed using EFM or
any other job search site, such as:
 CareerBuilder
 Monster
 Indeed
115 *** Résumé Preparation
Assistance
 Session providing résumé building
information
 Provide instructions on the content and
format of résumés and cover letters
 Includes assistance with the development and
production of a résumé
116 *** Received Service From Staff
Not Classified
 Staff provide a service not listed in EFM
 Document specific service on the ‘Notes’
screen
 Identify the action and result of the
action
117 Outreach Vet/MSFW
 Outreach performed on an individual job
seeker
 May include providing information about
available services for Veterans or MSFWs
 Does not commence or extend participation
118 Failed to Respond to Call-In
 Can be used to note a job seeker’s failure to
respond to a request by staff
120 *** Use of One-Stop
Resource Room/Equipment
 Job seeker utilizes the resource room
 Can be recorded for any variety of services in the
resource room including:
Use of the telephone
Using the fax machine
Making copies of a résumé
123 *** Job Development Contacts
“Process of securing a job interview with a
public or private employer for a specific
job seeker for whom the One-Stop center
has no suitable opening on file.”
123 *** Job Development Contacts
 Record the activity code
 Document JD contact on the case notes
screen
 Record employers name
 If job seeker is hired, create a JD job order
 Take credit for the placement
124 *** Received Bonding Assistance
 Provides a federal fidelity bond to
employers for hiring at-risk job seekers
 Document the employer’s name, job
seeker’s start date, amount of the bond and
who verified the information on the case
notes screen
 Maintain a copy of the bonding form at the
one-stop center
125 *** Job Search/Placement Asst.,
including Career Counseling
 May be used to identify Priority
Re-employment Planning (PREP) Program
Placement Services
126 *** Tax Credit Information
 Work Opportunity Tax Credit (WOTC) program
provides a tax incentive to private, for profit
employers to hire individuals from certain target
groups
 Service may be recorded for providing
informational services regarding the program
127 *** Reportable Service From
DVOP/LVER
 Service for veterans by a Disabled Veteran
Outreach Program (DVOP) or Local Veterans
Employment Representative (LVER)
 Staff time expended providing a service which
is not listed in EFM
 Document service on ‘Case Notes’ screen
 List the action and result of the action
128 *** Assigned Case Manager
 Service code for veteran use only
 Identifies veterans who have been assigned a
case manager (i.e. Chapter 31 VR&E)
 Document service on the case notes screen
 Include the veteran representative’s name
129 *** Received Case Management
Services
 Service code for veteran use only
 Identifies veterans who have received and
completed intensive case management
services
 Document service on the case notes screen
 Include the veteran representative’s
name
130 *** Proficiency Testing
 A proficiency test examines knowledge or
skill in a particular area
 Code may be recorded if the One-Stop
provides proficiency testing
 Document service on the activity service
plan and list the type of test and
outcome/results in a case note or assessment
tab
131 *** Testing/ background check
as required by employer
 Any testing an employer requires the One-
Stop Career Center to provide
 May be a specific aptitude test, personality
test, interest inventory, etc.
 Document the type of test and any pertinent
information on the assessment tab or the case
notes screen
132 *** Testing - Other
 Captures tests not otherwise listed in EFM
 Must be provided by One-Stop staff
 Documentation should be recorded in the
assessments tab or the case notes screen
 List the test’s name, type of test and
results
134 *** Employer
Pre-Screening
 Pre-screening means to examine before
selection
 Staff can take this service when screening
qualifications on a suppressed order does not
result in a referral.
135 Local Office Contact
 Staff may use this code to note that a job
seeker appeared at the One-Stop Career
Center as a result of staff outreach
 Other reportable services may be more
appropriate if additional services are
provided
136 Follow-up Contact
 Denotes follow-up has been provided to a
job seeker
 Can be used to notate any type of follow up
( i.e. following reemployment services, job
referrals or soft exit report)
153***Computer Skills Workshop
 Provides instructions on how to use various
computer applications
 May include keyboarding skills, how to use email, use of the Microsoft Office Suite, etc.
 May be recorded for individual assistance or
group workshops
 May be used to record varying levels of
comprehension (basic to advanced)
154*** Social Networking Workshop
 Use of social networking sites to search for employment
and networking opportunities
 May include addressing proper conduct while using these
applications
 Including when contacting employers and networking
with other job seekers
 May be used to document use of any social networking
site
 Facebook, Twitter, LinkedIn, MySpace, etc.
155*** Interview Skills Workshop
 Reviews guidelines and best practices on
how to successfully participate in an
interview
 May address the following:
 Appropriate attire;
 Frequently asked questions;
 Mock interviews, etc.
156*** Soft Skills Workshop
 Identification and discussion of key soft skills that are
useful in the workplace
 Soft skills include, but are not limited to:
 Interpersonal communication in the workplace
 Professionalism and work ethic
 Critical thinking and problem solving
 Teamwork
 Creating a self image and reputation maintenance
157*** Financial Management Workshop
 Provides customers with information on personal
finances
 Topics may include:
 Basic financial terminology
 Assessing debt
 Consumer Credit Counseling services
 Building a budget, money management, saving, and
retirement planning
 Service may be taken when providing financial
management seminars hosted by partner organizations
 The One-Stop Career Center must have involvement
179 *** Outside
Web-Link Job Referral
 System-generated service when performing a
job search in EFM
 Linked only to spidered jobs
 Records when “Apply for this job” button is
clicked
180 – 187 ***
Supportive Services
 Supportive Services include:
 Child/Dependent Care
 Family Services
 Transportation Assistance
 Medical
 Temporary Shelter
180 – 187
Supportive Services
 Provide information regarding the service
provider, type of service, and how to access
services
 Information may be provided in-person,
phone, e-mail, or postal mail
 Customers have a choice whether to take
advantage of the services offered
180 – 187
Supportive Services
Documentation
 Document the service on the case notes
screen at the time of service code entry
Include the type of supportive service
and the name of the agency the referral
was given for
Quiz
Test your knowledge
Code 124, Federal Bonding Program, must be recorded at
what time?
A. The last day of each month
B. Once the bond has been issued
C. During an information session about the program
D. Any time staff choose
True or False.
A job development, code 123, should not be recorded until
the job seeker has been hired.
A. True
B. False
What type of service code should be used to document a
follow up service when no reportable service has been
provided?
A. 135 Local Office Contact
B. 118 Failed to Respond to Call In
C. 136 Follow Up Contact
D. A or C
The federal bonding program service code should be
recorded once a bond has been issued. A case note should
accompany the use of this code and include what
information?
A. The employer’s name and amount of the bond
B. The customer’s address
C. The address where the bond will be sent
D. A history of the customer’s previous employers
Which service code should be used to document a workshop
which provides instruction on computer applications such as
the Microsoft Office Suite?
A. 153
B. 154
C. 106
D. 212
Labor Market Information, code 107, may be recorded if
staff perform which of the following services?
A. Mapping of the region workforce boards
B. Wage information
C. Occupational patterns
D. B and C
True or False.
Service codes are used to document labor exchange
activities. These codes may be staff assisted or self services.
A. True
B. False
Core services fall within which of the following series?
1. 100s
2. 200s
3. 300s
4. 400s
Which service code best documents an initial analysis of a job
seeker’s strengths, challenges and barriers in relation to
employment, vocation and skills?
A. 205 Develop Service Strategies
B. 101 Orientation
C. 116 Received Service Not Classified
D. 102 Initial Assessment
Service codes help identify which of the following:
A. Program association
B. Activities provided
C. Self and staff assisted services
D. All of the above
For More Information
Danielle McNeil
(850)245-7498
Danielle.McNeil@deo.myflorida.com
Tammellia Bacon
(850)921-3868
Tammellia.Bacon@deo.myflorida.com