www.uwsv.org
www.211scc.org
United Way mission statement
Mission
Improve lives by mobilizing the caring power of the community to meet
our most critical local health and human services needs.
United Way's focus is to improve the
Education, Income and Health of every Silicon Valley resident:
To LIVE UNITED is to
-Give
-Advocate
-Volunteer
www.uwsv.org
www.211scc.org
211 Mission Statement
The mission of 211 Santa Clara County
is to provide our communities with
comprehensive and innovative
information and referral services that
empower people to lead self-sufficient
and enriched lives.
www.uwsv.org
www.211scc.org
What is 211?
• 211 is a regulated utility
• 211 Nationwide - FTC in
2000
• 211 US
• About 90% of the nation
is currently covered by
211
• 211 California
• Over 92% of the state is
currently covered by 211
www.uwsv.org
www.211scc.org
www.uwsv.org
www.211scc.org
What is 211 Santa Clara County?
•Free, confidential phone number and
online database
• 211 connects people to over 500
health and human service agencies.
• 24/7/365
• 170+ languages
• Live, professional call specialist
trained to understand core concerns
and identify needs
• Quick, accurate information during
disasters or public health crisis
www.uwsv.org
www.211scc.org
Types of Referrals
Basic Human Needs: Food, clothing, shelter, rent and utility
assistance, foreclosure prevention
Employment Services: Job search assistance, unemployment
benefits, financial assistance, job training and development
Support for Children and Families: Childcare, homework assistance,
after school programs, recreation, mentoring, protective services
Support for Seniors and Person with Disabilities: Transportation,
meals, independent living workshops, home health care, adult day
care, respite care
Physical and Mental Health Resources: Support groups, crisis
intervention, drug and alcohol counseling, community clinics, health
education, immunizations
Legal Assistance: Legal aid and counseling
www.uwsv.org
www.211scc.org
Our Callers
• A senior citizen wanting home care support to live independently
• A homeless person seeking shelter, or to have a hot meal
• A family facing eviction and needing housing options
• A recent immigrant needing language and employment training
• A pregnant woman seeking information about prenatal care
• A laid-off worker wanting to find out about employment insurance
•A person feeling stressed and suicidal
• A family searching for child-care services in their community
•A concerned neighbor trying to help a friend in an abusive relationship
• A family trying to find services for their son with a newly-diagnosed
illness
www.uwsv.org
www.211scc.org
211 Caller Statistics
• In 2012, 211 provided 44,139 referrals to
27,372 callers
• 73% of callers are women
• 19% of callers are seniors
• 13.6% of calls are in Spanish
• The 211 Web site had 155,228 page views
at www.211scc.org
www.uwsv.org
www.211scc.org
2012: Increase in Safety Net Referrals
• Housing/utilities referrals increased 72% in 2012 to
14,689 referrals
• Food/meals - increased 29%
• Legal/consumer/public safety - increased 36%
• Income support/assistance - increased 39%
• Mental health/addictions - increased 56%
www.uwsv.org
www.211scc.org
When you call …
• Specialist will answer, sometimes after a short wait;
you will be greeted and treated with courtesy, dignity
and respect
• You will be asked for a zip code; whether you have
children in the household age 5 or younger; your
ethnic background and your primary income source.
These questions help us target services
• You will then be asked for your information/referral
request
• You will not be asked your name unless you agree to
a follow-up call
www.uwsv.org
www.211scc.org
On The Web: www.211scc.org
www.uwsv.org
www.211scc.org
211 In Disaster
During emergencies and
disasters, 211 will serve
as an important conduit
of public information,
with a seat at the
County’s Office of
Emergency Services,
and working with local
officials and various
response agencies.
www.uwsv.org
www.211scc.org
211’s Role In Disaster
www.uwsv.org
www.211scc.org
Contact Us
Maya Esparza, Director, 211 SCC
maya.esparza@uwsv.org
408-345-4336
Victoria Nguyen, Outreach Coordinator
victoria.nguyen@uwsv.org
408-345-4338
www.uwsv.org
www.211scc.org