Pasadena Villa – Orlando
Pasadena Villa – Smoky Mountain Lodge
Transitional Living/Learning Center
Administrative Offices
WELCOME!
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Company Vision: Treating all clients
with dignity and compassion
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Social Integration Model
The program at Pasadena Villa revolves around a
comprehensive plan of education, support and therapy. All
residents have a primary therapist who coordinates a myriad of
individuals and group activities; assisting clients in making real
gains toward independent living.
Structured and supervised social activities and traditional
psychotherapy, form the core interventions
Every activity must be looked at as an opportunity to provide
therapeutic services that increase social functioning
Customer Service through
Social Integration
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Opportunities include: clean and organized
personal and group living areas, good
personal hygiene, proper meal time behavior,
staff eating with residents, basic socialization
skills, staff modeling for residents, social
contracts and schedules, conflicts and
conflict resolution,
Governing Board
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David Nissen, MBA- Managing Director
George Kachmarik, LMHC- Clinical Director
Mike Williams, Facilities Director
OUR PROMISE TO OUR EMPLOYEES
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At Renaissance Healthcare Group, our professional staff
members are the most important resource in our care and
service commitment to our clients/residents.
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By applying the principles of trust, honesty, respect, integrity
and commitment, we nurture and maximize professional talents
to the benefit of each individual and the company as a whole.
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Pasadena Villa Network of Services fosters an environment
where professional excellence is valued, quality of healthcare is
enhanced, individual needs are anticipated and the Pasadena
Villa experience is strengthened.
Renaissance Healthcare group organizational chart
Pasadena Villa, L-II RTF, #8591—Pasadena Villa Lake Highland, L-IV, #8635—Pasadena Villa Summerlin, L-IV, # 8634
Smoky Mountain Lodge, L000000007230
Governing Board
Kachmarik-Nissen– Williams
Administrator
Culinary Manager
Culinary
Staff
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Therapist &
Interns
Corporate
Administrative
Services
Clinical Services
Manager
Recreational &
Expressive
Therapists
Nursing
Staff
Facilities & Fleet
Manager
Medical
Staff
RCC’s &
Direct Care
Staff
Housekeeping
Staff
Company Products/Services
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Who We Treat
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Schizophrenia/Schizoaffective
Bipolar with Psychosis
Anxiety Disorders
Asperger’s Syndrome
Co-occurring substance abuse and addiction
Referrals: Where Residents come
from
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Hospitals
Other facilities
Internet
Education Consultants
Mental Health Professional
Telephone Protocol
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Telephone protocols and courtesy
RingCentral and Admissions
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Mary and Jenny
Taking a message/Emailing messages
Communication Book and Phone Lists
Pasadena Villa Network of Services
Customer Service Standards
Our promise:
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Always make our clients/residents feel welcome
Always provide a room that is clean, fresh and organized
Always respond promptly to any need that our
clients/residents might have
Always give our clients/residents the service you would like
to have
Always treat our clients/residents the way you would like to
be treated
Always make sure our clients/residents feel they made the
right choice by choosing our program
Policy & Procedures
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Critical Policy Review:
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Reporting abuse or neglect to Clinical Team
Complaints and grievances to Clinical Team
Incident reporting
Staff/Resident Boundaries
Policy & Procedures Manual
HIPAA Compliance
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Overview
Access to Best Notes
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Notice of Privacy Practices
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User names
Limits on Use of Protected Health Information
Confidential Communications: Email,
Computers, Phone calls, Written releases
Resident Rights
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Complaints and Grievance: How and where
to address
Resident Rights and Responsibility
review/posting (glass case)
Resident Management
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Emergency Medical Procedures
Management of Aggressive Behavior
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Verbal de-escalation
Avoid power struggles
Calling for assistance
CPI
Human Resource FAQ’s
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ADP online
Pay periods and paydays
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Scheduling, overtime,
EZ Labor timekeeping/timesheets
Expense Reports and reimbursement
Job descriptions
Performance evaluations
Appropriate attire
Smoking Policy
Supervisor’s role
Benefits
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Health/dental/vision options
Supplemental Insurance
Paid Time Off
401K
Training and Development (CEUs)
Workers’ Compensation Injury
Reporting
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1-800-553-4681 to open the First Report of Injury
Allows for immediate physician referral and authorization of
initial medical treatment
Be prepared with:
– FACTS REGARDING THE INJURY.
– PERSONNEL INFORMATION: Social Security Number,
Date of Hire, Date of Birth, etc.
For all life threatening emergencies CALL 911 immediately
before reporting your claim!
Employee Policies
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Company property
– Vehicles, computers, credit cards, keys, etc.
Communication
– Computer usage, cell phones, social networking
Workplace violence
Sexual harassment
Disciplinary procedure
Drug free workplace
Employee Resources
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Employee Handbook & Policy Manual
Employee Attestation
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Resident Rights/Resident Responsibilities
Website: employee login
Job Description
Essential Learning
Best Notes
Safety Policies, Information & Tour
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Safety Manual & Policy Review
Location of First Aid Kits
Designated Smoking Areas (residents only)
Fire alarm system (locations)
Fire Extinguisher (locations)
Evacuation procedures & fire drills
Safe meeting point area
Mechanical room - MSDS
Inclement Weather: Weather Radio
Company Vehicles