Welcome to Dulles SHRM
Emotional Intelligence
for Leadership Effectiveness
Linda J. Ferguson, Ph.D.
http://www.linkedin.com/in/lindajferguson
Feb. 15, 2012
Learning objectives
• A working knowledge of Emotional Intelligence
and why it is important for personal and
professional success.
• An understanding of the five competencies
related to Emotional Intelligence
• An understanding of how to apply Emotional
Intelligence to Leadership regarding decision
making and leading teams
Leadership Effectiveness
What came from your table discussion?
“Each relationship you have with
another person reflects the relationship
you have with yourself”
Alice DeVille
How does this apply to Leadership?
Emotional Intelligence
“We are being judged by a
new yardstick; not just how
smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.”
Daniel Goleman, Ph.D.
Working with Emotional Intelligence, 1998
CRM
Goleman’s Research
• Why do people with high IQ sometimes
flounder while those with modest IQ do
surprisingly well?
• Emotional Intelligence provides a foundation
for emotional competencies that is a solid
predictor of job performance and workplace
success.
What is Emotional Intelligence?
Emotional intelligence is not about being nice all the time.
• It is about being honest.
Emotional intelligence is not about being “touchy-feely.”
• It is about being aware of your feelings, and those of
others.
Emotional intelligence is not about being emotional.
• It is about being smart with your emotions.
•Strong link in brain between reasoning and emotions
Personal Benefits of
Emotional Intelligence
• Greater career success
• Stronger personal relationships
• Increased optimism and confidence
• Positive Psychology
• Better health
CRM
Personal Emotional Skills:
First three E.Q. Competencies:
• Self Awareness
• Self Regulation- Managing Your Own
Emotions
• Self Motivation
“When our center is strong everything else is secondary,
even the risks” Ellie Wiesel, Nobel Peace Prize winner
Professional Benefits of
Emotional Intelligence
•Effective leadership skills
• Improved communication
• Less workplace conflict
• Better problem solving skills
• Increased likelihood of promotion
CRM
E.I. Social Competence
Other Oriented Emotional Skills:
• Empathy - Recognizing and Understanding
Other’s Feelings
• Influence Others
• Commitment from others
• Awareness of Emotional Feedback from
Others – Social Cues
The Five Essential Competencies of
Emotional Intelligence
• Self-Awareness
• Self-Regulation
Relate to Ourselves
• Self-Motivation
• Empathy
Relate to Others
• Social Skills for
Effective Relationships
CRM
CRM
Emotional Literacy
• How Many Different Emotions Do You
Know?
• Can you identify when you are
feeling them?
CRM
“If we are in a heightened state
of agitation or anger we cannot
make good decisions,
we cannot reason well.”
Christine Casper
Communication, Motivation
& Management Inc.
CRM
Self-Regulation
People who can regulate their own emotions have
the following characteristics:
• Self-control
– Manages impulsive feelings and emotions
– Stays composed
– Thinks clearly under pressure
• Conscientious
– Meets commitments, keeps promises
– Is accountable
– Organized and careful in work
Paying attention to your Triggers
• Your emotions come from within you.
They come from your beliefs and values,
biochemistry, past programming from
childhood, and life experiences
•
Be aware of, and learn to manage, your own
emotional “triggers” or “hot buttons”
Myth- Others can make you feel a certain way
CRM
Self-Motivation
People who are Self-motivated show these qualities:
• Achievement drive
– Results oriented
– Set challenging goals
– Pursues continuous improvement
• Committed – align personal and organizational
goals
– Readily makes personal or group sacrifices to meet
larger goals
– Has sense of purpose
– Use core values to make decisions
• Initiative
– Ready to act on opportunities
• Optimistic
– Persistence in pursuing goals
– Operates from hope of success rather than fear of
failure
– Sees setbacks as manageable rather than a personal
flaw
Focus on what You Can Do
• What can you do differently, new, or better
to shape a different outcome?
• What can you let go of so you don’t waste
energy on things that get in the way?
• What emotions do you need to release to
move forward with more energy?
Circle of Influence vs.
Circle of Concern
Circle of
Control
Circle of
Influence
Circle of
Concern
CRM
“If people will stop for a moment and put
themselves in another person’s shoes…
it will help them modify their
own behavior. It will help
them develop relationships
with those people.”
Darryl Grigg, Ed.D.
Co-Developer,
American Express Emotional Competence Program
CRM
Empathy vs. Sympathy
• Pathos = Feelings
• Empathy – Understanding another’s
feelings
Empathy is about awareness and
understanding of feelings not agreeing
with someone who has those feelings
• Sympathy – Sharing another’s feelings in
that situation
& SOCIAL SKILLS
CRM
Creating Effective Relationships:
Employ all your emotional competencies – awareness,
regulation, motivation, and empathy – to:
• Influence and persuade others.
• Build consensus and support for team goals.
• Motivate and inspire yourself and others to achieve
those goals.
"And so there's a real pay-off.
The people who will become
the leaders, the people who
will become the star
performers, are the ones who
have the strengths in the key
emotional intelligence
abilities."
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services
CRM
Summary and Quiz
Five Essential Competencies of
Emotional Intelligence
Awareness
• Self-_______
Regulation
• Self-_______
Relate to Ourselves
Motivation
• Self-_______
Empathy
• _______
Relate to Others
Social Skills
• _______________
Application
Leadership Effectiveness:
Using the 5 Competencies for
Decision Making
Leading Teams
E.I. for Leadership
• Discuss and Report out 3 ways your E.Q.
Competency would help a leader make
better decisions
• Discuss and Report out 3 ways your E.Q.
Competency helps leaders effectively lead
teams
Decision Making
Self Awareness:
Decision Making
Empathy:
Self Regulation:
Social Skills:
Self Motivation:
Leading Teams
Self Awareness:
Leading Teams
Empathy:
Self Regulation:
Social Skills:
Self Motivation:
THANK YOU FOR PARTICIPATING
Remember Employee Appreciation Day, March 2nd
“Aligning Gifts, Passion, and Purpose
For Meaningful Work and Job Satisfaction”
Questions or Comments???
Linda J. Ferguson ljfergusonphd@gmail.com
For More Resources
Contact Linda if
you’d like to receive
other articles or
worksheets on E.I.
ljfergusonphd@gmail.com
Click HERE for CRM
Video Trailer
Linda‘s book “Path for Greatness” is available
for bulk orders for your staff.
Contact Linda to arrange a
program at your company :
(c) 540-588-5928
ljfergusonphd@gmail.com
Order her book from the publisher:
http://bit.ly/buynow_PathforGreatness