Great Culture and Place to Work Cultural Development Toolbox Rosalia Cunningham - Chief Sherpa & HNA OD Team Office of the CEO January 13, 2012 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 1 Today’s Journey Hilti History Our Culture Journey Evolution Design and Implementation Organizational Knowledge Management Measuring and Assessing Recognition of Impact Loading up your Toolbox 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 2 Hilti History … 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 3 What is Hilti ? A Snapshot Measuring Hilti holds a leadership position world wide in the specialized field of fastening and demolition systems for the construction industry Distance measuring, Leveling & aligning, detecting Drilling & Demolition Insulation & Protection Drilling & chiseling, Diamond systems Foams Systems, Fire Stopping Cutting & Grinding Professional Services Cutting, sawing, sanding, Diamond systems Full Service, Calibration, Fleet Management, Financial Service, Anti-theft protection Fastening & Installation Planning & Specifying Anchoring Direct fastening Screw fastening Installation 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Specification, Consulting, Engineering, Software 4 Where is Hilti ? EVERYWHERE !! Europe 3 Europe 2 North America Europe 1 Latin America Africa, Near and Middle East 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 5 Asia Who is Hilti? Mr. Hilti and family Founded in 1941 Martin Hilti (1915 - 1997) as Hilti oHG - a mechanical workshop in Schaan, Principality of Liechtenstein, with five employees 1971 Acquisition of a production plant at Kaufering, Germany 1954 - Step-by-step setting up of an international sales network with independent sales organizations and local representatives - Construction of the parent plant in Schaan 1964 Addition of a drilling and anchoring line to the sales program 1948 Start of development of a powder-actuated fastening system 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 6 1972 Founder – Health Issues 1985 Creation of three divisions: drilling and demolition, powder-actuated fastening and anchor technology 1979 Inauguration of headquarters for North and Latin America at Tulsa, Oklahoma, USA 1986 Innovation (INNO) – Work/Life Balance 1989 Development and initial implementation of Strategy 2000 1994 1982 Entry into diamond coring and cutting market, and launch of first breaker 1985 Leadership Makes a Difference – Culture Statement 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 1987 Entry into construction chemicals market Our people and company culture are not soft-strategy elements, but key drivers of our company’s success, one of our biggest secrets to living our purpose Michael Hilti – Chairman of the Board of Directors 7 1994 Founding of Hilti Asia Ltd. in Hong Kong and relocation of Asia market region management from Schaan to Hong Kong 1996 Revision of corporate strategy 2003 Operating in more than 120 countries, 110 Home Depots and the Internet with 9 manufacturing plants, and app. 14,100 employees. 2003 Global Rollout 1995 1998 Step-by-step implementation of "Champion 3 C" strategy Introduced to HNA Executive Management Team as culture initiative not program of the month 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 8 2008 Creation and launch of full recognition awards for customer based as well as peer nominations 2010 Acquisition of Unirac in North America Launch of Aluminum Solar Flat Roof Systems 2010 Revision of corporate strategy – 2009 Purchased Diamond B, Inc. and rebranded to Hilti DPC 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Vision 2020 introduced 2011 Achieved highest GEOS rating in Hilti’s history 2012 Wellness initiative launched Total employees globally over 20,000 9 2013 Next decade… ERA of the Journey Evolution!!! Our Journey Evolution…. 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 10 Secret Recipe – 3 secrets of Gung Ho Spirit of the Squirrel: Worthwhile Work Way of the Beaver: In Control of Achieving the Goal Gift of the Goose: Cheering Each Other On 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 11 Our Culture Journey Principles Second Principle Third Principle First Principle We take Self-Response-Ability We Encourage Each Other We do Worthwhile Work to Achieve Our Goals and Recognize Results • Defining the Playing Field • Develop Your Potential • Sharing Leadership & Teamwork • Enabling Empowerment • Aligning Structures, Processes and Systems • Serving a Higher Purpose • Living Core Values • Becoming Best At • Having Shared Goals • Having a Balanced Life • Encourage Courage • Monitoring & Measuring the Right Things Right • Recognizing & Rewarding • Aligning Recognition & Reward Systems The Mirror – See the “Ideal Hilti” Focus – Energy Disciplined Action Outstanding Results 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 12 Ms. C’s Doom Loop Disappointing Results Reaction, without Understanding No Buildup; No Accumulated Momentum New Direction, Program, Leader, Event, Fad or Acquisition 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 13 Many camps along the Journey… Design and Implement 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 14 Team Camps – global and vertical ● We discuss selected topics on a global and vertical plane in a bi-annual (18 – 24 month cycle) rhythm, called Team Camps ● All team leaders participate twice in a team camp • As member of a management team • With their own team ● The Team Camps are facilitated by internal people in the local language, called “Sherpas” (Strategic, Team Leader and Spirit) 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 15 Desired Hilti Culture - Vision 2020 The Team Camps of Our Culture Journey Rubicon Pit Stop One Voice The die is cast Slow down to Speed up! Ideal Team Beacons Road to the Summit Traps of busyness Feedback ceremony Mini Pit Moment of Truth Reflect on Positioning Unique customer experience! Prioritize & Action Planning Seamless process ’’extra mile’’ Why Not? Team Dynamics Foundation Core Purpose & Values 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Self-Response-Ability 16 Encouragement & Recognition Focus – Energy & Disciplined Action to achieve Outstanding Results TC1 Overview: Foundation– Orientation / BTS Day ONE A.M. Desired and Current Culture Status •Introduction •Session Overview Day ONE P.M. 1ST Principle “We do Worth-while Work” • Hilti Core Purpose • Hilti Core Values •SHERPA Exercise •Mission Statement Commitment •Needs Activity • Best At Statement •Lifelines • Shared Goals Approach •Desired Culture State •Brutal Facts (HWH) • Making a Personal Connection to Worthwhile Work •Tower of Power / Enabling Elements of Greatness •Disciplined Action (DA) Personal (Work/Life Balance) Overview of Our Culture Journey •Fish! Worthwhile Work in Action Movie* Day TWO A.M. 2nd Principle “We take Self-Response-Ability to Achieve Our Goals” •Reflect on Drama •Empowerment •Hilti Leadership •Enabling Structured Processes - DiSC Day TWO P.M. Enabling Structured Processes (Cont’d.) •SL2 (w/Context Video) •PMP/Red Thread w/ SL2 •Disciplined Action (DA) Personal 3rd Principle “We Encourage Each Other & Recognize Results” • Reflection on Key Points •Planet Hilti Reward / Recognition Systems •Disciplined Action (DA) Personal •Recap & Review Leading Change •Team Camps •Who Moved My Cheese? Movie* •Hilti Movie Lunch 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Ms. C Lunch 17 Team Spirit “Rite of Passage to Greatness” TC2 Overview: 2+ Day Team Camp Rubicon The Beginning Day 1 Day 2 (conclude ~5:00pm) • Desired Culture State • Brutal Facts -Organization -Team • Define Team’s Rubicon • Barriers to Greatness • Disciplined Action - Team • Participants arrive at the location for lunch • Path to OCJ Team Camp Rubicon Poolside/Campfire Reflection “Becoming balanced on the Journey with the 6 L’s” 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR First Principle: “We do Worthwhile Work” • Team Connection to Worthwhile Work – Visualizing the Team’s Future • Personal Connection to Life Balance • DA Individual Second Principle: “We take Self Response-Ability to Achieve Our Goals” • Hilti Leadership & Knowing Yourself Painting the Team’s Purpose 18 • Feedback as a Gift • Drama: Team Courage • Team Development / Managing Team Conflicts • Embracing & Leading Change • DA Individual Third Principle: “We Encourage Each Other and Recognize Results” • DA Individual • DA’s Team – Consolidation & Prioritization “Crossing the Rubicon” TC3 Overview: 2+ Day Team Camp Pit Stop Late Afternoon Day 1 Day 2 The Race Start the Race (Strategic/Team Leader) Courage Personal Pit Stop (Team Leader) From Rubicon to the Pit Stop Team Pit Stop (Team Leader) My relationship Traffic Light The Pit Stop Letter Camp Fire The Walk Pit Stop Forever (Team Leader) (Team and Team Leader) (Team Leader) Strategic Sherpa Night Prepare the Race Roles 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 19 TC4 Overview: Team Camp Moment of Truth 1st day 2nd day Strategic Sherpa – Hannes Saeubert Timeframe 3rd day 08.00 Beginning 07.30 Beginning 08.00 – 09.00 Setting the Stage 07.30 – 09.30 Our Call to Action 09.00 – 09.30 The Voice 09.30 Break 09.30 – 10.15 In the Round 10.00 – 12.30 A Quantum of Surprise 10.15 Break 12.30 – 01.00 Lunch at Aspen 10.30 – 11.30 Voice of the EB 01.00 – 01.45 My Personal Contribution 01.45 – 02.00 Personal feedback 02.00 – 02.30 My Call to Action 02.30 – 02.45 Break 11.30 – 12.30 Strategic Sherpa Hour Lunch for early arrivals 12.30 – 01.30 Lunch Break with heavy appetizers 01.30 – 04.00 The Experience: Customer Award~ Welcome & Review OCJ 04.00 – 04.15 Break 02.45 – 03.00 The Call A Quantum of Pride: Team Assessment 04.15 – 05.15 The Challenge 03.00 Camp Closing Teambuilding Activity – On Target 05.15 – 05.45 Our Customer Promise 06.30 Strategic Sherpa – Hannes Saeubert Team Dinner w/ social 06.30 Gala “Arbor” Dinner w/ social 08.00 Campfire in Lodge 12.00 01.45 02.00 03:00 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 20 TC 5 Overview: Why Not? Day 1 Afternoon Day 2 Full day Day 3 Morning Essence of the Hilti Culture Future Imperatives of the Organization – US living our Playbook@Hilti What is the essence of the Hilti Culture? • • • Let’s open our BOOK and our minds to the journey! Where is the team on the journey? Let’s experience our culture as a Team Strategic Sherpa Night • WHAT is needed to achieve the org’s strategic imperatives? * TC5 Global Std. 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Entrepreneurial Player Understand it • WHY is this important for the org’s Vision? • WHAT do these strategic imperatives mean for us? • The Playbook: The Real Game • • • What does it look and feel like? -Business Simulation: The Practice 21 Challenge & advice Letter to myself The One Thing Our team: Diarizing the learning • Apply it • My personal change agreement • How will we do this? -Addressing accountability The One Thing TC Overview: One Voice Arrival (1st day) Tuesday, 01/17/12 Team Reflection 2nd day – A.M. Wednesday, 01/18/12 Team Direction Breakfast (7:15a) Lunch (12:30p) Team Mirror: “1 – 10” on the path being a High Performing Team Team Vision: Arrival Lunch (Noon) Welcome Meet the Team: -Speed Dating Team Integration Part I: Fast Leap Fireside Social at the Summit (6p) Team Dinner (7:30p) 2nd day – P.M. Wednesday, 01/18/12 Team Alignment How does the team want to be perceived? What Leadership Attributes are needed in the future? Team Commitment: Put Vision into Action II - 2012 OYP - To Do (Practice the learnings on one critical business topic or develop complete OYP) Break (10:00a) Break (3:00p) Team Connection: How do we Team Support: Define and share want to work together? Responsibilities, Roles, Decision making, Communication, & Followthrough your Leadership (keep/change) - The Walk Team Communication: Sharing the message and gaining buy-in within our organization. Team Focus: Put Vision into Action I - Stop Doing Team Experience: Building the Team Integration Part 2: bridge to our future Sharing in the round Social (6p) and Team Dinner (7p) 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 22 Manage Organizational Knowledge … 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 23 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 24 The Hilti Business Model 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 25 Cultural Development Model Impact Mindset and Leadership Team Impact Engagement and Self-Actualization Customer Centricity/ Productivity Customer Engagement and Satisfaction Impact Impact Impact and Sustain the Journey feedback Employee Engagement*: A team member’s degree of positive emotional attachment to the organization, their role and to their team. 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 26 Our Call to Action #1 Goal Goal: Owner Action Steps Benefit of Goal Achievement Start Date End Date Status @ 30 Days Status @ 60 Days Status @ 90 Days Status @ 180 Days Challenges to Goal Achievement: Recognition and Communication Metric/Target 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Current Base Line 27 30 Day Results 60 Day Results 90 Day Results 6 Months Results Completion Date Measuring and Assessing Impact… 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 28 Facts and Figures Enthusiastic Customers Retention Morale Teamwork Productivity Profitability 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 29 Triple Bottom Line 85 94 89 88 88 87 79 88 88 86 85 81 77 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 30 ROI Framework Impact Sherpa Team Competency Team Members T Team Engagement Isolate the effects of OCJ T Strategy Alignment Changes in measures, Trend analysis to include intangible benefits. Organizational Development Wilson Learning Worldwide, 2009 (Kirkpatrick’s 4 – Level model) 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 31 Chain of Impact Zoom Type Evaluation Level Content Focus & # of questions Readiness 0 Preparedness (#4), Aligned/Direction (6), Working Relationships (9), Shared Leadership (5) Immediate 1 Sherpas’ Ability (11), Team Performance(9), Team Camp (7), Impact (17) 30 Days 2 Knowledge, Skills & Attitude Changes: AIP’s (9), Barriers/Challenges (11), Resources/Recognition (6), 60-90 Days 3 Changes in On-the-job Behavior, Actions, Progress (10) 6months 4 Changes in Business Measures – Trend Analysis (8) -------Long-Term (ROI) 5 Compares OCJ Benefits to the Investment Costs 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 32 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 33 Readiness Sensing Survey Measurements: Values, purpose and principles – highest ratings Goals and priorities Team engagement Self-actualization / empowerment Applying Management tools – lowest ratings Results: 48% of the respondents have been informed of the topic and content of the TC 90% to 92% of respondents feel they and their team are ready Degree of execution from last team camp – 7.5* Clarity on goals and team priorities – 7.2 to 7.8 Alignment with principles, purpose and values– 8.4 to 8.8 Understanding of expectations, contribution and roles & responsibilities – 8.0 to 8.5 66% of respondents state Team Leader kept the Team Camp top of mind Highest ratings: Trust – 8.5 Motivation – 8.5 Ability to handle conflict – 8.4 Lowest ratings: Applying 8 steps for leading change – 7.2 DISC usage – 7.3 Situational Leadership usage – 7.6 Degree of leading and facilitating change – 8.3 to 8.4 Sense of empowerment – 7.3 Comfortable asking for help – 8.8 to 8.9 Quotes: “These events are fine its good to get together with the team but my experience is that Hilti does not live up to what its professed culture really is.” “Nobody wants to go anymore ... topics boiled down now...too long out field” Results give guidance on areas of focus before and during OCJ 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 34 Reward and Recognition Impact… 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 35 OCJ Reward &Recognition Overview We Create Enthusiastic Customers Enthusiastic Customer Award Recognize Results Peer to Peer Management Recognition Internal Team Member Recognition Legacy Cup Award Building a Better Future 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 36 OCJ Online Recognition Bank • 4 tickets per person to recognize team members within the year. • Team members accumulate these tickets and “cash” them in for OCJ product through the online catalog. • Catalog offers products from 1 to 100 tickets for team members to select from. • Ticket quantity is determined by an established “ticket price” 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 37 OCJ Online Catalog 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 38 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 39 Recognition and Awards 2001 Recipient of the Ken Blanchard Companies Outstanding Award North America 2010 Excellence in People Development Award from 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 40 2011 - "Selling Power” ranks Hilti-North America #2 manufacturing company to sell for 2010 - "Selling Power” ranks Hilti-Canada #1 manufacturing company to sell for 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 41 2011 “Great Place to Work” Placed 15th globally (Microsoft #1) – 25 best in the World Michael Hilti, former Chairman of the Board Cary Evert , CEO of Hilti North American 2003 - Winner of the Carl Bertelsmann - Global Prize for exceptional Corporate Culture Mythos brand – world-wide the strongest brand in the industry 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 42 Toolbox for Your Journey… 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 43 Sherpa Team Charter • Influence the mindset of teams to create passionate Customer and engaged customers. Engagement & Satisfaction Customer Centricity/ Productivity Team Engagement & Self-Actualization Impact and Sustain the Journey 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 44 • Focus teams to embrace seamless, consistent, best practices to maximize efficiencies. • Foster a spirited environment of learning, development, recognition, and fun. • Be the OCJ Advocate and become a Strategic Asset ... the journey to new heights! 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 45 Time for Q & A? 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 46