C&YP Involvement in Commissioning Process “You’re Welcome” Making Health Services Young People Friendly Putting People at the Centre of Commissioning Commissioning for health and wellbeing means involving the local community to provide services that meet their needs, beyond just treating them when they are ill, but also keeping them healthy and independent. World Class Commissioning Competency 3. “Proactively seek and build continuous and meaningful engagement with the public and patients, to shape services and improve health.” Corporate Communications & Engagement Strategy 2008-11 Corporate objective. “To engage with public and patients whether through specific programmes or locations or through stakeholder or voluntary sector representation” PCT Strategic Plan Refresh Children and Maternity Strategy Encouraging Involvement Through Service Providers Assessing Needs. JSNA Seeking Public & Patient Views Strategic review. LDD survey Designing Services. Service Specifications – patient experience You’re Welcome quality standard You’re Welcome You’re Welcome supports commissioners and service providers to make services young people friendly By 2020 DH would like to see all services used regularly by young people school and college based services …. achieving You’re Welcome and displaying the national logo You’re Welcome Why do it? New Child Health strategy “Healthy Lives, Brighter Futures.” NHS Operating Framework 2009/10. Supports the implementation of Standard 4 of the National Service Framework for Children, Young People and Maternity Services (Growing Up Into Adulthood). Supports Royal College of General Practitioners’ initiative Getting it Right for Teenagers in Your Practice . Can help services meet statutory requirements (such as the Disability Discrimination Act 2005) and good practice guidelines. Corresponds to a number of public service agreements Achieving Local Priorities National Indicator Set Vital signs Effectiveness of CAMHS services NI 51 x Services for disabled children NI 54 x NI 55 / NI 56 x Obesity Emotional and behavioural health of looked after children NI 58 Young people’s participation in positive activities NI 110 Prevalence of Chlamydia NI 113 Substance misuse by young people NI 115 Under 18 conception rate NI 122 x Smoking NI 123 x Self reported experience of patients and users x x You’re Welcome Understanding the role of You’re Welcome In England NHS and independent, primary, community, specialist and acute services, as well as services that are subcontracted to provide health services to young people. Seamless service delivery to young people, through effectively joined up services across health, local authority, community and voluntary and private sectors. The You’re Welcome quality criteria set out principles to support health service providers to improve their services and be more young people friendly. You’re Welcome Quality Criteria Access Publicity Confidentiality and consent Environment Staff training, skills, attitudes and values Joined-up working Monitoring and evaluation, and involvement of young people Health issues for young people Sexual and reproductive health services Child and adolescent mental health services You’re Welcome Self Assessment Tool Team Approach Self Assessment: Starting Out Getting There Meets You’re Welcome Evidence Some elements essential in order to meet You’re Welcome Self Assessment Tool Criteria Essential to Score “Meets YW” 1.4 Access: to abortion 1.5 Access: making appointments and attending consultations 1.7 Access: disabled access 3.1 Confidentiality & Consent: written Policy 3.2 Confidentiality & Consent: training 3.3 Confidentiality & Consent: display 4.1 Environment: safe and suitable 7.2 Monitoring & Evaluation & Involvement of Young People: client views You’re Welcome: Criteria 7 7.1 Involvement of young people in planning 7.2 Client views 7.3 Young people’s involvement in monitoring To get full marks you need systems in place to: Consult young people Gather information from them Regularly review this information Where necessary act on it Finally it is important to give young people feedback Contact Details Helen Billson Senior Commissioning Manager Children & Young People, Maternity and Sexual Health The Hamlet Harrogate 01423 859702 [email protected] Thank you.