Quality People, Quality Care

The Social Care Commitment
White paper initiative ‘Caring for our future’.
Improving care, and the public’s confidence in care.
Developed by employers, employees and people who need care and support.
A voluntary agreement on workforce quality.
www.thesocialcarecommitment.org.uk

A sector united
Department of Health
Association of Directors of Adult Social Services
Care Quality Commission
Employers of all sizes, and all employees.
“For the first time the sector is united in making a public commitment to provide safe, high quality care services.” www.thesocialcarecommitment.org.uk

Quality People, Quality Care
Employers promise to give their workers the development they need.
Staff promise to put their values into practice in their daily work.
Seven statements of commitment,
“I will…”
Guidance and tasks.
Resources.
www.thesocialcarecommitment.org.uk

The employer commitment is a promise to:
1
Recruit staff who care.
2 Make sure staff understand safety and quality standards.
3
Help staff develop their skills.
4 Take responsibility for how staff work.
5
Supervise staff properly.
6 Provide thorough induction training.
7
Support staff to put their commitment into practice everyday.
www.thesocialcarecommitment.org.uk

The employee commitment is a promise to:
1
Work responsibly.
2
Uphold dignity.
3
Work co-operatively.
4
Communicate effectively.
5
6
7
Protect privacy.
Continue to learn.
Treat people fairly.
www.thesocialcarecommitment.org.uk

How the commitment improves quality
A care provider that makes the commitment is promising people who need care and support services that it will put care values into practice.
People will expect the promise to be kept.
Encouraging staff to make the commitment helps the provider keep its own promise.
www.thesocialcarecommitment.org.uk

More than a promise
NHS Choices provider profile.
Improved recruitment and retention.
Profile on Social Care Commitment website.
Workforce development resources.
www.thesocialcarecommitment.org.uk

Learning through work
Supporting staff to make the Social Care Commitment
– for employers.
Your guide to making the Social Care Commitment
– for staff, how to make the commitment.
A promise to keep the Social Care Commitment
– for staff, what the commitment means and why it matters.
The employee and employer commitments in full.
Statement cards.
www.thesocialcarecommitment.org.uk

Resources for workforce development
Development plans for employer and employee, actions and timeframes.
Links to specific resources to help you fulfil each task, e.g.
Finders, Keepers
Employing personal assistants toolkit
Common Induction Standards
Common core principles for dignity.
www.thesocialcarecommitment.org.uk

Sign up here www.thesocialcarecommitment.org.uk
@carecommitment
#qualitypeoplequalitycare
Telephone:
0845 300 9505

The Social Care Commitment
Quality People, Quality Care

The Social Care Commitment is our promise to people who use our care and support services that we will put our values into practice:
Individuality
Privacy
Choice
Respect
Independence
Partnership
Dignity
Rights www.thesocialcarecommitment.org.uk

The Social Care Commitment is a voluntary agreement between the individual employer and the personal assistant
Employers promise to give their workers the development they need.
Staff promise to put care values into practice in their daily work.
www.thesocialcarecommitment.org.uk

What are care values?
Treating people who need care and support as individuals.
Respecting their right to make their own decisions.
Respecting their right to privacy.
Working in partnership with them.
Giving them real choices.
Promoting and supporting their dignity or self-respect.
Treating them with respect at all times.
Promoting and supporting their rights. www.thesocialcarecommitment.org.uk

The employer commitment is a promise to:
1
Recruit staff who care.
2 Provide thorough induction training.
3 Help staff develop their skills.
4 Make sure staff understand safety and quality standards.
5 Take responsibility for how staff work.
6
Supervise staff properly.
7
Support staff who put their commitment into practice everyday.
www.thesocialcarecommitment.org.uk

The employee commitment is a promise to:
1
Work responsibly.
2
Uphold dignity.
3
Work co-operatively.
4
Communicate effectively.
5
6
7
Protect privacy.
Continue to learn.
Treat people fairly.
www.thesocialcarecommitment.org.uk

What’s involved?
Seven statements.
Guidance.
Tasks
- choose at least one task for each statement.
Resources
- Social Care Commitment booklets
- Personal development plan
- Links to resources across the sector.
www.thesocialcarecommitment.org.uk

Making the commitment means doing the tasks
There are three types of tasks:
1 identifying and sharing good practice
2 finding out information and sharing it
3 discuss issues.
www.thesocialcarecommitment.org.uk

How it works
Making the commitment is voluntary.
The employer makes the commitment online first, and then emails a link to staff.
Members of staff can’t make the commitment on their own.
Workers and employers both make the commitment once a year.
www.thesocialcarecommitment.org.uk

The Social Care Commitment online
For organisations the commitment is a public promise.
Employers that make the commitment are listed on the internet.
For staff, the commitment is private.
Only your employer will know that you have made the commitment.
www.thesocialcarecommitment.org.uk

Learning through work
The employer and employee commitment in full.
Your guide to making The Social Care Commitment
- for staff.
A promise to keep The Social Care Commitment
- for staff.
Supporting staff to make The Social Care Commitment
- for managers.
Two sets of statements cards.
www.thesocialcarecommitment.org.uk

How do I sign up?
Your employer emails you a link to the commitment website, with a registration code.
You follow the link to the website and use the registration code to register.
www.thesocialcarecommitment.org.uk

On the website you…
Go through the seven statements of commitment and their guidance.
Look at the tasks for each statement.
Choose the ones you want to do.
Set yourself deadlines for doing your tasks.
www.thesocialcarecommitment.org.uk

On the website you…
Download and print your certificate.
Save and print your personal development plan.
Discuss how you will plan and do your tasks.
Review your tasks.
Renew your commitment annually .
www.thesocialcarecommitment.org.uk

www.thesocialcarecommitment.org.uk

Sign up here www.thesocialcarecommitment.org.uk
@carecommitment
#qualitypeoplequalitycare
Telephone:
0845 300 9505