Oracle Cloud Applications Day 20 March 2014 Operakällaren presented by Ebba Blitz Times are subject to change 08:30 Registration Welcome and Introduction Lennart Gren, Sales Director Oracle Sweden IKEA idag och imorgon, kan Cloud göra skillnad? 09:20 Lars Gunnarsson, IKEA The consumerization of customer service: how the cloud, mobility, social media and analytics are forever changing service delivery 10:00 Tim Passios, Senior Director - Solutions Marketing Interactive Intelligence 10:40 Coffee Break 09:00 11:10 Re-imagine your business with Oracle's complete portfolio of Modern Cloud Applications: Digital by Design, Social, Mobile and Secure from the Start Paolo Maraziti, Senior Director EMEA CX Business Solutions Strategy 11:50 Lunch & Networking BREAKOUT SESSIONS Finance & Operations Modern HR in the Cloud Customer Experience Business Analytics Conference Room: Terassen I Conference Room: Matsalen Conference Room: Terassen II Conference Room: Rotundan Key Takeaways * Introduction to Oracle's new Cloud Solution * Gain efficiency in your Finance & Operations processes * Learn from ongoing projects and customers Key Takeaways * Learn about the most complete & flexible HR & Talent Management Solution in the marketplace * How to drive your talent centric cloud HR strategy * Engage your employees using mobile, social media and collaboration tools Key Takeaways * How to deliver Customer Experience across multiple channels in the cloud * Support a Complete Customer Lifecycle with Marketing Automation and the Power of Social Media * How Customer Service Transformation delivers Customer Experience Excellence Learn how Marketing Automation will create a win win in your relationship with your customers by creating a orchestrated approach to Modern Marketing Björn Sperling, Partner Leadteq Key Takeaways Customers talk about Analytics: • More simplified than ever – Discover & Act • More accessible than ever - Mobile, Cloud & Social • Helping innovate new business – Value from ALL data at a lower cost. Come see for yourselves! Business Analytics in the Cloud and Beyond: Exciting Customer Cases and News! Come enjoy our customer cases (Sako Analytics in the Cloud, introduction to Dell's Customer Experience journey, and more), demonstrations, strategy, roadmap and exciting news on our unique values in Business Analytics! 13:20 Finance and Operations in the Cloud What’s in it for you? Learn more about our Cloud Fusion applications, social/mobile. How far can you utilize the cloud? Liam Nolan, Senior Director, Product Development and Product Management Oracle Streamline your HR processes with MODERN HR In this session you will learn how the Oracle HCM Cloud delivers advanced capabilities to your entire workforce in a simple and easy way. Lotta Bäck and Ulf Axner, HCM Sales Consultants Oracle 14:00 Varför Skanska valde Cloud för sina globala HR system inom Talent management och Rekrytering. Skanskas HR strategi och hur man idag jobbar med sina kärnkompetenser integrerade i allt de gör inom Talent Management och rekrytering. Annika Lindholm, Global HR System Owner, Skanska Oracle Financials Cloud: LIVE DEMO Here’s your chance to see a live demo of Oracle Financials Cloud showing the value it brings to customers. We will demonstrate the social capabilities around period close, mobile expenses and more. Craig Kall, Master Principal Sales Consultant Oracle Fusion ERP – and the cloud Fusion Applications – what are the drivers to go for Cloud (vs drivers to go for on-premise)? What are some of the advantages for ERP in the cloud? What is the value for customers and the timing involved? Accenture 14:40 Break 15:10 Integrated Business Planning How to plan financials and S&OP with one set of data and supported technology. In this track you will learn more how Enterprises can build their plan to effectively link their corporate strategies with tactical and operational plans by incorporating and coordinating efforts across Enterprise Performance Management and Sales & Operational Plans. Roberto Agatini, Manager BearingPoint and Rikard Dahrné, Manager BearingPoint Organizations near you are already innovating their business with mobile, social and cloud based analytics from Oracle. Come see what they do! Oracle Business Analytics Sweden - with guest speaker Mark Sucrese, VP Marketing Industry Solutions, Epsilon & Former Global CRM Director, Dell Oracle Sales Cloud! Cognizant shows how Oracle Sales Cloud enables Sales Beslutsfattande och verksamhetsstyrning – hur hänger det ihop? reps to sell more, managers know more, and companies grow more! Du måste ta ett beslut NU! Känns det bra? Beslut är allt från Terence Hamilton, Director CRM Europe, Cognizant Solutions spontana till mycket genomtänkta. Men alla beslut är inte rationella. Ofta grundar de sig på intuition och systematiska felbedömningar. Hur kan vi fatta klokare beslut och hur kan dessa beslut hjälpa oss att styra vår verksamhet bättre? Vilka verktyg finns det som kan stödja organisationer i beslutsfattandet och vad är EVRY’s praktiska erfarenheter? Lars Göran Wallgren, Fil Dr Psykologi, Civ.Ekonom & Verksamhetskonsult BI, EVRY 15:50 Manage Costs and Drive Profitability - Identify, Analyze and Align Empower your organization with INTELLIGENT HR Planning For Social Success In this track you will learn how to understand how to follow up what You will learn how the Oracle HCM Cloud puts embedded & easy How to create a social media strategy that lasts, create measurable KPIs but Andreas Aguren, EPM/BI Sales Resp Evry Joakim Jungåker, EPM/BI Customer Dev Resp EVRY drives cost and profitability within your business. With an integrated to use business intelligence into the hands of both HR most importantly how to manage the change in the organization to take solution, your managers have the information they need to decide professionals & managers. advantage of the vast potential in social media. where to focus resources, and where to grow the profitability. Lotta Bäck and Ulf Axner, HCM Sales Consultants Oracle Showcase of the Oracle Social Cloud! Max Persson, Solutions Advisor Insight Solutions Liz Faber, Social Planning Lead Sapient Nitro & James Fain, Social Media Sales Leader Sweden & Norway 16:30 Closing remarks & Networking Engage your workforce with MOBILE HR We will demonstrate the power of Oracle’s mobile HCM APP for employees and managers. Lotta Bäck and Ulf Axner, HCM Sales Consultants Oracle Socialstyrelsen förbättrar servicen Socialstyrelsen startade under 2012 ett förändringsprojekt för att förbättra servicen till frågeställare till myndigheten. Erik Wallin berättar om varför och hur man genomförde projektet som utvecklat upplysningstjänsten för att bland annat frigöra tid för handläggning, öka graden av självbetjäning och höja effektiviteten med ökad nöjdheten hos frågeställarna. Som systemstöd valdes Oracles Cloudlösning RightNow från CGI. Erik Wallin konsult på Socialstyrelsen