INTRODUCTION Eastern Janitorial Services is one of the largest privately held janitorial cleaning service companies in the industry. We service and clean over 50,000,000 sq. ft. daily for more than 750 clients in commercial, industrial and residential firms located from Massachusetts to Florida.. We have over 80 years of experience and our reputation is unsurpassed in cleaning, janitorial, and restoration services. We employ, train and perform background checks on all of our 1,900 plus field workers to maintain the highest quality control and safety for our clients. We do not sub contract and of our work. We only use our own highly trained employees, some with us for over twenty-five years. Our quality, dedication, supervision, and communications are some of the reasons why our client retention rate is over 95%. We are a 24/7 organization with all management personnel required to carry blackberries. Our goal is to provide for you the best quality janitorial cleaning service available anywhere while reducing your costs. We currently are providing our clients an option to utilize our Green Earth program. This process and procedures manual can help ensure a clean and healthy environment for the inhabitants and visitors. We can also discuss using our program to help obtain LEED credits. Services Available Eastern Janitorial Services can provide the following services listed below: • • • • • • • • • • • • • • • • • • • • • • • • • • • • Brass Cleaning Carpet Cleaning Ceiling and Wall Cleaning Commercial/Industrial and Residential Cleaning Construction/Fire/Flood Cleanups Deodorization Elevator and Metal Polishing Furniture/Carpet Stain Removal Garage Sweeper Service Graffiti Removal Granite and Hard Floor Care Green Cleaning Janitorial Restroom and Paper Supplies Laboratory and Medical Room Cleaning Light Maintenance Marble Floor Polishing Power Washing Restroom Cleaning Restoration Services Sanitation Security Guard Service (Through our subsidiary, Colonial Security Service) Staffing - (Including light/heavy maintenance and doormen) Stone and Terrazzo Floor Cleaning and Polishing Strip/Wax and Polish VCT/ceramic tile resilient floors Tenant Cleanups Trash Pick Ups Warehouse and Plant Cleanup Window Washing (Exterior/Interior) and Blind Cleaning Wood Panel Refurbishing Industries Served – Building Types Commercial Buildings Developers Property Mangers Multi Tenant Owner Occupied Manufacturing Industrial Distribution Arenas Research Laboratories Schools-Universities Medical Facilities Hotels Operations Centers Religious Institutions Residential Our Corporate Values and Organization Quality - As an organization we understand the importance and accept the challenge of providing the highest level of service. People - Our employees are a reflection of our commitment to customer satisfaction. Training - A well trained employee is crucial in providing A-1 service. Technology - Staying up to date with the latest in equipment and products keeps our company on the cutting edge. Support - The backbone of our strong organization is the support provided by management and the home office. Trust - Nothing is more important than the trust between customer, company and employee. Professional Affiliations - We are affiliated with the Building Contractors Association International, BOMA and IFMA. Why Our System Works Supervision - We believe this is one of the most important elements to any successful on-site operation. Responsive - Our goal is to be proactive not reactive. Employees - Eastern Janitorial Services has loyal and dependable employees which reflects on the quality of our work and success. We have Supervisors who have been employed with us for over twenty years. We believe that respecting our employees provides a better environment for our clients. Training - Every worker is thoroughly trained, re-trained, monitored, and graded to maintain a certain work standard. This includes the use of training tapes, booklets, and hands-on mentoring. Incentive Program - If our porters meet certain objectives set in our Employee Incentive Program, they are awarded with bonuses for their good work and client satisfaction approval at the end of the year. Communications - Eastern Janitorial is a 24/7 company. Our supervisors and management must have blackberries and cell phones on their possession at all times in case of an emergency. Quality Control - We do not subcontract. We have the resources with over 1,900 field workers.