IT showcase – Madhya Pradesh
23rd February 2013
Department of Information Technology
Government of Madhya Pradesh
Index
• Our e-governance Structure
• Service Disbursement Model
• IT infrastructure
• Existing
• Pipeline
• IT landmarks
• Way Forward
• Jobs in Hand
• Focus Area
Our E-Governance Structure
State IT department
MAP_IT
MPSEDC
NIC
M.P online
Imbibing Nationally prescribed guidelines & framework
• IT Dept. – carved out of Industries Dept. in 2000
• No independent directorate
• E-governance Council – chaired by CM
• Empowered Committee – chaired by CS
• District e-Governance Societies in all districts
IT THEME
Enabling citizen centric services through IT empowerment
across state –user departments – key driver being MMPs
Madhya Pradesh State Electronic
Development Corporation
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Committed to growth & development of IT in state
Self sustained operations for past 25 years
Implementing Common Infrastructure projects (SDC, SWAN & CSC)
Advisory body rendering
 IT Consulting, Networking solutions and procurement solutions to
various govt. departments
(Madhya Pradesh Agency for Promotion of IT)
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E-Governance think tank
Incepted & operational since 1999
IT governance & program management for state-wide
user departments vide State e-Mission Team (SeMT)
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State IT vision facilitator
 Unified Portal
 Citizen centric Online services
 State Recruitment framework enabler
 Online Assessment Examinations for recruitment/onboarding for Patwaris/E-gov field staff/ Agriculture.
Proven PPP venture – catalyzing state-wide E-Gov
Boosts of 3000+ state-wide Kiosks
Linear growth path since institutionalization
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Few stats:
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SERVICE
No. of Txn
Recruitment Services
28.67 LACS
Education Services
19.96 LACS
Online Assessment Services
1 .07 LACS
B 2 C Services
7.91 LACS
OTHERS
16. 17 LACS
Citizen Centric Services
(Disbursement Model )
Common Service Center
(CSC)
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A Core IT Infrastructure Project
9000+ centers established through PPP model
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Multi-vendor eradicating single point of failure
Service window for - MPOnline
Strengthening G2C and B2C services
Enabling framework for en-route IT
endeavors
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E-district
Services under Lok Seva Guarantee Act 2010
Key Feats:
 14 lakh Farmer Registrations
 Kiosk Banking through 800+ CSCs
LSKs (Lok Seva Kendra)
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90 state-wide outlets
Strengthening G2C service framework
Enabling framework for en-route IT
endeavors
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E-district
Services under Lok Seva Guarantee Act 2010
Enabling certificates Issuance
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Income, Domicile, Solvency & Khasra
Ration/BPL cards
Pension Services – Widow/old age/ Social security
Work in progress:
 52 Citizen centric services
 Birth, Death and Caste issuances – key services
IT Infrastructure/Enablers
(Existing & Pipeline)
IT Parks
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SEZ (Crystal IT Park Indore), Software Technology
Park-Indore and IT Park Gwalior - Operational
44 MOUs executed for IT endeavors
Employment generation part of core Agenda
Infosys , TCS , Impetus to commence operations
IT parks at Bhopal & Jabalpur – next in-line
SDC - Services & Demographics
Services Portfolio at the
Madhya Pradesh State
Data Centre
Basic
Infrastructure
Services
Managed
Services
• State of art :
Tier II compliant
• High availability
99.749% uptime
Application
related
Services
MIS Reports
• State Consultant: PricewaterhouseCoopers Pvt. Ltd.
• ISO 14001 & 27001 Compliance
• Aimed at Co-hosting and Co-locating
• Expandability options evaluated for next 5 years
M.P. State Wide Area Network
(MPSWAN) & NOFN
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Core IT enabler
High bandwidth – vertical & horizontal connectivity
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Integrated NOFN (National Optic Fibre Network) and
NICNET
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H.O – Divisions – 34 MBPS
Division - District – 8 MBPS
District – Blocks – 2 MBPS
Upgradation – 1 GBPS - WIP
Pilot implemented for few gram phanchayat
Facilitate SSDG and NSDG integration
Next Steps:
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Cascading SWAN & NOFN – boost state-wide connectivity
Call Center
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Operational from 25th Sept 2008
Serving as a tool for good governance
325 services of 22 departments on board
4000 calls per day - 250 complaints register per day
32 lacs calls received till date
State Service Delivery Gateway
(SSDG)
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Top priority Mission Mode Project
41 G2C Services spanning 6 Departments
Single integrated portal for the entire state
IT services face for citizens rendering G2C services
Backend integration of all major entities/departments
Target application integration :
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Lok Seva Guarantee Act 2010
E-districts
Samagra Samajik Suraksha Mission
Governance by State Portal Coordination committee
Expected to Go-live by Dec 2012
IT Finishing School at MHOW
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IT & job enablement being driving principles
Key beneficiaries expected:
• State user departments , fresh graduates
Collaborating partners ( MOUs – WIP)
• NASSCOM
• National Skill Development Corp.
Industry driven syllabus to be formulated
Train the trainer approach
Operation commencement
expected in 6-8 months
Focus Area - Capacity Building &
IT Awareness
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STeP: Pioneered one complete cycle of training
modules
4000+ state government officials trained on IT
skills at IT training center Bhopal
State E-Governance Awards- promoting IT
Monthly IT Newsletter in Hindi
Workshops conducted :
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e-Transaction, e-Payment and e-Procurement
Next steps:
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Plan ready for divisional level workshops
Year long calendar for awareness activities
IT Landmarks
e-Treasury
Integrated Treasuries Computerization Project (ITCP)
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District treasuries are networked with the state headquarters and are
connected with the Bank.
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Information access on-line and data transmission bringing greater
transparency to treasury operation.
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Up-to-date information of detailed head wise and department wise revenue
and expenditure is now available on-line.
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In sequel to the ITCP, the State Government implemented “e-payment” a
comprehensive project that eliminates the need to issue physical cheque
and introduces transparency in the payment system. Presently 187
Treasuries and Sub Treasuries are enabled for performing e-Payments.
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The Beneficiaries are informed via SMS / eMails
Commercial Taxes Department
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Enabling on line assessment for 10 lac dealers
Online tax submission
Daily data reporting dashboards for state-wide tax collections
96 CTO locations connected to state of art centralized architecture
Revenue figures reported to RBI on daily basis
VOIP enablement cuts down transaction costs
State of Art computer centre boosting of:
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SAN, RAC, DNS, DHCP, NETWORK MANAGEMENT SYSTEM
e-District – Statewide Rollout
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A National Mission Mode Project
Pilot already under implementation in 5 districts
More than 30,000 applications processed in a month
State wide roll out for rest 45 districts (Pilot done for 5
Districts)
Project for G2C e-service delivery
DPR for Rs. 115 Cr approved by Govt of India
Lok Sewa Application by NIC to be e-district application
MPSWAN, SDC, SSDG, LSK/CSC to be leveraged
Land Record - Bhu-Abhilekh
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State of Madhya Pradesh has prepared a largest
database of Land records in the country.
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In the State of M.P. the Land Records of all revenue
villages have been computerized, i.e. the textual data of
land records are 100% converted into electronic form.
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35 Million Khasra (Plot/Survey) numbers comprising
of Eleven million Landowners embedded
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Other Initiatives - Web Based GIS and Modern Record
Room are in progress.
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Next steps:Digitally endorsed Kahsras to be made
available to citizen through service window ( ondemand)
Food & Civil Supplies Department
- e Upaarjan
Food & Civil Supplies Department – e Uparjan (Computerization
of Wheat Procurement)
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Unified database of more that 15 lacs farmers.
Benefiting Farmers under Minimum Support Prices.
Decision Support System -Procurement forecasting
and Identification of genuine farmers.
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Transparency and citizen interface.
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SMS Alerts - Develop the real time alert mechanism for
farmers for procurement operations.
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Develop Offline connectivity – Concept of Runners
Home Department -
Crime & Criminal
Tracking Network System – CCTNS
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CCTNS is a comprehensive system for enhancing the efficiency and
effectiveness of policing in Madhya Pradesh.
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The system has been designed to create a nationwide IT-enabled
system to help the police in investigation of crime and detecting
criminals.
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CCTNS will connect and share real-time information and data on
crime and criminals throughout the states and country thereby
strengthening the information base of the investigating officers.
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CCTNS will connect police stations, district police headquarters,
fingerprint bureaus and forensic science laboratories using a
common IT platform for enabling the investigating officials to get the
records of any criminal very quickly.
Road and Transport Department
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The department of Transport has initiated computerization (issue of
Driving licenses, Vehicle Registration, Permits etc.) with Smart Card
interface on a Build Own Operate (BOO) basis. 9 years of
successful operations
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List of on-line services:
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Licence Appointment system
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Online Tax Payment
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Driving License and Vehicle Registration Search
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Tax Details and Assessment
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National Permit Draft
MPSEGC, Panchayat & Rural
Development Department
(MGNREGS)
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Enhanced citizen service delivery.
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On time payment thru transparent mechanism.
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Real time monitoring of scheme operations.
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Accurate MIS and reporting
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Operational efficiency and strategic control
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Developed e-Infrastructure
to Interface with banks and other
agencies like UIDAI to facilitate online payment to workers and
beneficiaries.
Other Key Initiatives
S.No.
Projects
1.
e Jan Sunvai (redressing of public grievances).
and e Shiksha
2.
Online Bus Booking System
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E Governance and Service Delivery
(Indore Municipal Corporation)
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E- CMS – CLR Office
(Correspondence Management System)
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Online Revenue Recovery Certificate – Web enabled
BRISC Software Application
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Patwari Assessment Online
Way forward……
….Jobs at hand
…Focus Area
We are in midst of……jobs at hand
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Strengthening MAP_IT
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Restructuring SeMT and administrative framework
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Deployment of e-Gov Officers at District and Sub-district level.
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Organizing competency test for inducting IT skilled manpower in
government
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Setting up of 15 Regional IT Training Centers
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Statewide rollout of e-District project by January 2013
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Better identity creation:
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Establishment of IT Directorate and IT Cadre
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Establishment of IIIT Bhopal
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High-end IT Skill training to 5000 candidates
Institute State Centre of Excellence
SDC
Operation
I/O
Testing
CoE
Cyber
Cell
S/W Technology
Vertical
Task Forces
IT enablement/
Compliance cell
IT Governance Cell
SeMT
MPSEDC ADM
Staff
MPSEDC
Sec. Pool
Marketing Cell
RFP/ Tender Cell
Contract Cell
Focus Areas – FY12/13
Team
Proposed measurands
Institute Centre
of Excellence
(CoE) team
Create IT information repository
• Active / rolled out applications with state user departments
• Approach notes;
• Data Digitization/Testing approach
• Change management
• QA processes / BPR – process re-engineering
Create Bench marking reports ( catching up with Industry)
• Popular architectures and their advantages
• Hardware benchmarks suiting application profiles
• Peak loads / transaction complexity
• Prepare beta solutions
Create application deployment environment at SDC
Create and showcase technology vertical capability
Enabling integration of citizen centric services:
•E-district
• Lok Seva Guarantee Act 2010
• SSDG & Land Records
Focus Areas – FY12/13
Focus Area
What does this entail?
UID
compliance &
Awareness
Campaign (
instituting
SRDH)
• Current UID enrollments across state – 1.05 Crores
• Ramp up UID compliance – 6 crores in next 6-8 months
• Run UID awareness campaign
• For state user departments
• State citizens / beneficiaries
• Enable UID integration with citizen service oriented
applications:
• E-district
• Lok Seva Guarantee Act 2010
• SSDG
• Samagra Samajik Suraksha Mission
• Loop in banks
• Strengthen disbursement framework vide UID
• Bettering Citizen centric services
• Permitting banks to access databases
• Expediting process/approvals
Focus Areas – FY12/13
• Operationalize State Data Centre
• Roll out effective citizen centric services thru:
• E-district
• Lok Seva Guarantee Act 2010
• SSDG
• Strengthen service disbursement model thru:
• CSCs
• LSKs
• Integrate Citizen centric apps under single roof
• Aadhar integration (UID)
• Strengthen Banking frameworks for:
• Effective citizen services
• Aggressive SLAs ( Service level Agreements)
Help that we look forward to…
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Financial Grants for pipeline proposals
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Centre of Excellence (CoE) - submitted
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Ladli Lakshmi – submitted
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Concept showcased by Hon’ble CM at world bank conference
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Aimed at :
Data digitization, work-flow & storage enablement
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Expediting Services -NSC (National Saving Certificates)
IT enablement for Advocate General office – submitted
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Aimed at :
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Creating MIS/ data digitization
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Better “ Cause List” tracking”
IT Capacity Building Plan for Government Employees - submiited
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Aimed at :
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Establish 15 IT Capacity Building Centres
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Catalyzing training and IT enablement thru’ such centres
Thank you