GlobalASAP Implementation Methodology Objectives Present an overview of the GlobalASAP methodology Review changes to the GlobalASAP Roadmap Discuss key work streams of the multi-site implementation Introduce Key Deliverables Discuss use of GlobalASAP Roadmap in SAP Solution Manager Title of Presentation, Speaker Name / 2 GlobalASAP overview GlobalASAP concept GlobalASAP in detail Tool time Goals of Corporate Template Project Drive for quick, repeatable project implementations Define common core business processes Allow transfer of leading practices across all lines of business Deliver flexible business solutions that utilize integrated applications, common technology and standardized data Minimize investment in redundant systems development, interfaces, and support Title of Presentation, Speaker Name / 4 Delivering Successful Solutions GlobalASAP Methodology Description GlobalASAP delivers a process-oriented, clear, and concise methodology the GlobalASAP Roadmap to provide step by-step direction throughout your global or multi-site SAP implementation. More info http://service.sap.com/roadmaps Title of Presentation, Speaker Name / 5 GlobalASAP Methodology at a glance GlobalASAP Methodology Title of Presentation, Speaker Name / 6 Covers implementation of the entire SAP Solution portfolio Provides detailed steps for the template project and shell roadmap structure for the individual rollout projects Pilot site brought live during the template project Project and Program Management content aligned with industry standards (Project Management Institute) Roadmap structured into logical work streams supporting all aspects of multi-site project Structural changes enabling true deliverable based approach in implementations Both Business Process Management and Technical Solution Management content included in the Roadmap Improvement of roadmap attributes to enable users to find the right information fast GlobalASAP Roadmap Phases Global Program Preparation Initiate and plan entire program and template project Global Business Blueprint Implement business process requirements and develop template for subsequent rollout Document the business requirements for entire enterprise Title of Presentation, Speaker Name / 7 Global Realization Pilot Final Preparation Global Template on-going Rollout, Support and Maintenance Fine tune the template before conducting subsequent rollouts Finalize cutover preparation and bring pilot site live GlobalASAP overview GlobalASAP concept GlobalASAP in detail Tool time GlobalASAP traditional approach Global (Global ASAP) Implementation • • • • Charts the Overall Program Defines the Enterprise wide Requirements Creates the Global Template Defines the Program Rollout Plans Local Implementation Projects GlobalASAP Roadmap • • • Starts with the Enterprise-wide Requirements Adds the local Requirements Completes the configuration ASAP Roadmap ASAP Roadmap Prep to Go Live Project Blueprint Realization Preparation Project Blueprint Realization Preparation ASAP RoadmapPrep to Go Live Project Preparation Blueprint Realization Prep to Go Live Local Implementations Title of Presentation, Speaker Name / 9 Go Live & Support Go Live & Support Go Live & Support NEW GlobalASAP Concept Ongoing template maintenance and rollouts Template Project Global Template Ongoing Template Maintenance Pilot Global Program Preparation Global Business Requirements Pilot site operations Global Realization Pilot Final Preparation Global Template On-going Rollout, Support and Maintenan ce Rollout Projects Rollout #1 Rollout #1 Operation Rollout #2 Rollout #2 Op. Rollout #n Title of Presentation, Speaker Name / 10 GlobalASAP approximate staffing levels for projects and Customer Center of Excellence Program Timeline Template Project Ongoing Template Maintenance Global Template Pilot Pilot site operations Rollout Project #1 Rollout #1 Rollout #1 Operation Pilot site Pilot site operations Staffing levels Title of Presentation, Speaker Name / 11 Rollout #1 operations GlobalASAP flow from template to rollout projects Template project creates Template consists of Program Management Rollout projects leverage the template Project Management Organization Change Management Rollout Package Solution Management Lifecycle Data Management Technical Solution Management Security User Roles Training and Documentation Title of Presentation, Speaker Name / 12 Solution Package Rollout Rollout Projects Rollout Projects Rollout Projects Rollout Projects Rollout Projects Projects Key differences between traditional and new approaches In new approach template is developed and fine tuned during the template project, at the same time the pilot site is brought live In the new approach the template project team needs to consist of the template team Fully aligned with process supported by SAP Solution Manager Title of Presentation, Speaker Name / 13 GlobalASAP overview GlobalASAP concept GlobalASAP in detail Tool time Template Roadmap Work Streams Title of Presentation, Speaker Name / 15 Program Strategic Framework and Business Case This deliverable group is included for sites that have not completed the business case for the program. It walks through the key steps needed to define a solid program business case prior to initiating the program. Title of Presentation, Speaker Name / 16 Program Management Program Management stream covers the entire program. Fully aligned with Project Management Institute standard for Program Management. Covers Program Initiation, Planning, Monitoring and Control as well as Program Closing activities. Program Performance and Benefits Management is key area of the program management stream. Title of Presentation, Speaker Name / 17 Project Management Project Management activities for the template project. Fully aligned with Project Management Institute standards (PMI PMBOK). Covers Initiation, Planning, Monitoring and Control as well as Closing activities. Provides consistent project management approach. Open and extendable to accommodate specific project management process that is aligned with PMI standards. Title of Presentation, Speaker Name / 18 Implementation Program Standards Specific recommendations for the program how to establish efficient standards for both the template project as well as all rollout projects. Leverages SAP Solution Manager as key toolset for implementation, operations and continuous enhancements of the implemented solution. Title of Presentation, Speaker Name / 19 Business Process Management Covers all aspects of business process requirements gathering, business process design and testing. Fully aligned structure with SAP Solution Manager representation of business scenarios. Flexible structure easing the creation of project specific WBS. Title of Presentation, Speaker Name / 20 Organization Change Management This stream discusses the deliverables necessary to support a smooth organizational transition from the existing solution to the newly implemented SAP Solution. This area has been completely updated for this release of GlobalASAP template roadmap. Title of Presentation, Speaker Name / 21 Training This stream covers all deliverables, activities and tasks related to project team training and the end user documentation and training. Title of Presentation, Speaker Name / 22 Lifecycle Data Management This stream covers the required analysis, preparation and actual transfer of data from legacy systems to the newly built SAP Solution. To highlight the importance of this topic the required deliverables are presented in separate area of the roadmap instead of being incorporated in other sections of the roadmap. Title of Presentation, Speaker Name / 23 Integrated Solution Readiness Management This stream represents the integrated solution that is created during the template project. The Integrated Solution Management covers all aspects of assuring the integration of individual parts of the newly built solution. Solution Design, Solution Integration Testing and other key integration topics are covered in this area. Title of Presentation, Speaker Name / 24 Global Security Management & User Roles and Authorizations This stream covers all aspects of security management, user roles and overall enterprise security and risk management. Detailed template with required steps are provided for all Enterprise Risk Management areas. Title of Presentation, Speaker Name / 25 Development Standards This deliverable group discusses the specifics of how to establish the development standards and assure that the project team has sufficient development resources to accomplish the required development work. Title of Presentation, Speaker Name / 26 Performance and System Testing Template project team needs to get ready to assess the quality of the solution by planning the performance and system tests in phase 3. Later in phase 4 the project team conducts the system and performance tests to assure that the pilot site will provide sufficient performance throughput for the pilot organization. Title of Presentation, Speaker Name / 27 Customer Center of Excellence Customer Center of Excellence (CoE) is key to success of the program, the CoE assumes the role of: 1. Owner of the template once the pilot site is live 2. Organization supporting the live solution in terms of operational support as well as continuous enhancements and maintenance Title of Presentation, Speaker Name / 28 Technical Infrastructure Management This work stream covers all activities and tasks related to planning, sizing, setup and maintenance of the technical infrastructure. Title of Presentation, Speaker Name / 29 Support and stabilize pilot production The purpose of this deliverable group is to establish the production support for the pilot site that includes the daily support desk operations, ongoing end user training plans and volume and system monitoring activities. With this set of activities the team concludes the transition from the project support organization to the production support organization (CoE). Title of Presentation, Speaker Name / 30 Global Template – Rollout and Solution Package The template project team develops the corporate template that consists of two key elements: Rollout package – all project guidelines, standards, procedures, templates, etc. Solution package – pre-defines set of scenarios, processes including preconfiguration, developments, data migration routines, etc. The rollout team then takes the template and implements it according to guidelines provided in both solution and rollout package. Title of Presentation, Speaker Name / 31 Global Template – Maintenance and Support The purpose of this work package is to provide global template maintenance and support for installed SAP sites while additional template enhancements, new versions of the global template and additional rollouts are in development phases. This is activity that the Customer Center of Excellence performs as part of the on-going maintenance of the template. Title of Presentation, Speaker Name / 32 Key MILESTONES Key milestones mark completion of major accomplishments during the project. It is recommended to conduct formal review and acceptance of the deliverables that are to be completed by the time the milestone is reached. SAP provides Q-gate concept and templates in the roadmap to facilitate the review and acceptance process. Title of Presentation, Speaker Name / 33 SAP Safeguarding SAP Safeguarding is a portfolio of assessments, tools, and services that reduce technical risk and costs in implementation, upgrade, migration, and operations of your IT landscape. SAP Safeguarding services can help you manage your core business processes and provide you with a risk management and service plan. Title of Presentation, Speaker Name / 34 Rollout Roadmap Title of Presentation, Speaker Name / 35 NEW GlobalASAP Local Rollout Roadmap Local Business Blueprint Local Project Preparation Final Preparation Realization GoLive and Support Setup of Local Project Organization General Project Management General Project Management General Project Management General Project Management Adaption of Strategic Framework OCM Organizational Alignment + Change Analysis OCM OCM OCM Establish OCM Procedures + Responsibles Early Adoption of Best Business Practice Processes Early Adoption of Best Business Practice Processes End User Training System Support Early Adoption of Best Business Practice Proceesses Training Planning Training Preparation Cutover Management Business Support Training and Documentation Strategy Global Blueprint Review & Fitgap Analysis Configuration & Development Business Simulation Infrastructure Requirements and Design Local Business Blueprint Documentation Unit / Process / Integration / Business Acceptance Testing End User Practice in the System Data Management Standards Implementation Security Requirements Infrastructure Implementation Infrastructure Finalization Data Cleansing and Data Preparation Infrastructure Planning Data Preparation & Data Migration Simulation System Operation Stategy Cutover Planning & Preparation Pre-Go-Live Operations Business Transition Planning for Cutover Final Cutover and Controlled Process GoLive Completion Check & Prepare for Next Phase Completion Check & Prepare for Next Phase Completion Check & Prepare for Next Phase Data Cleansing and Data Preparation Completion Check & Prepare for Next Phase Project Mgt OCM + Training Title of Presentation, Speaker Name / 36 Processes System Prep Data Data Migration to Production Cutover Project Closing Roadmap Navigation Title of Presentation, Speaker Name / 37 Roadmap Adds Value to the Implementation When used properly, a roadmap will provide guidance on the following: Who participates Knowledge Area Why and how you should do it What to do, and when to do it Accelerators, Samples, Templates Title of Presentation, Speaker Name / 38 GlobalASAP Roadmap Structure Structure Description Phase (Level 1) Roadmap is divided into five phases. Deliverable Group (prefix DG:) (Level 2) Each roadmap phase is made up of several logical groups of deliverables that are produced during the phase. Deliverable (Level 3) In each phase the project team produces several deliverables. The deliverables represent the main objects within a project. Phase Outputs – prefix O : Deliverable Group Output (prefix O: ) (Level 4) Deliverable Activity Task Title of Presentation, Speaker Name / 39 Methods – prefix M : Output Each deliverable comprises several outputs. Outputs are documents or tangible items that are results of a process. The output supports the completion of a desired deliverable as a standalone component Activity (Level 4) Each deliverable comprises several activities. Activities contain the tasks that project team members need to carry out, in order to fulfill the project goals. At this level, you can find more accelerators containing information relevant for your implementation project. Task (Level 5) Activity is made up of several tasks. The task describes the detailed steps project team members are required to perform. Roadmap Views — Display What You Need Showing only relevant areas of the roadmap Fast switching between the views Cross-references between the views Methods View Complete View Output View Title of Presentation, Speaker Name / 41 Roadmap Attributes – find what you need fast Attributes classify roadmap nodes and accelerators to enable easy navigation and user specific views. Following attributes are used Flavors Subject Areas represent SAP Solutions (mySAP ERP, mySAP CRM, ….) knowledge domains in the implementation project (Project Management, Org. Change Management, Technical Implementation, …) Project Roles filter activities, tasks or outputs by project role User specific views can be created by applying filters Title of Presentation, Speaker Name / 42 Project Roles and Subject Areas Structure Attribute Phase Deliverable Group 1 Deliverable O: Output α.1 O: Output α.2 M: Activity 1.1 Task 1.1.1 Task 1.1.2 Subject Area – deliverable is part of a discipline, domain or subject area in the project Project Roles - project role is involved or performs the activity producing an Output M: Activity 1.2 Deliverable Group 2 Milestone A Project Roles assigned to Outputs and Tasks (or Activity where tasks not available) Title of Presentation, Speaker Name / 43 Roadmap Flavor – Solution Relevant Nodes Structure Attribute Phase Deliverable Group 1 Deliverable O: Output α.1 O: Output α.2 M: Activity 1.1 Flavor – assigned to all nodes applicable for given solution (flavor) Task 1.1.1 Task 1.1.2 M: Activity 1.2 Task 1.2.1 Deliverable Group 2 Milestone A Title of Presentation, Speaker Name / 44 Flavor assigned to each individual node with exception of Outputs and Methods node (gray nodes) GlobalASAP overview GlobalASAP concept GlobalASAP in detail Tool time Delivering Successful Solutions Enabling Toolset Best Practices built into the SAP toolset Management of the implementation project and SAP solution Aligned with industry standards and procedures (PMI PMBOK®, ITIL) Specific to implementation of SAP solutions AcceleratedSAP Toolset SAP Solution Composer SAP Roadmaps SAP Solution Manager Aligns customer’s business requirements to SAP solutions Offers AcceleratedSAP roadmap composed to fit specific project needs Facilitates efficient solution design, documentation, configuration, testing and operations of SAP solutions Title of Presentation, Speaker Name / 46 SAP Solution Manager – the toolset supporting entire solution lifecycle SAP Solution Manager Service plan and Execution Implementation and Distribution Testing E-Learning Management Solution Monitoring Upgrade Service Desk Business processes Global Template and Rollout Change Management Solution Directory mySAP ERP Title of Presentation, Speaker Name / 47 mySAP CRM mySAP APO Other Toolset enabling delivery of Successful Solutions SAP Solution Manage Adoption Scenarios Map business requirements and perform initial scoping with SAP Solution Maps from SAP Solution Composer Run Build Plan 1 Design, Configure, Document, Test and Go Live with SAP Solution using SAP Solution Manager with ASAP Roadmaps – covers new implementation and upgrade 2 3 Run, Monitor and Operate SAP Solution with SAP Solution Manager Manage internal support using Support Desk in SAP Solution Manager 4 Manage Solution Changes with Change Request Management in SAP Solution Manager Title of Presentation, Speaker Name / 48 Global Roll-out – Use of SAP Solution Manager Process in Detail Enterprise Requirements 1 Define global template T1V1 2 Roll out global template 3 Implement template Global Template become Reference System Local Unit 1 T1V1 T1V1 T1V1 Local Unit 2 Local Unit 3 Local Systems Requirements finalized in Local Implementation Projects Title of Presentation, Speaker Name / 49 Global Roll-out – Use of SAP Solution Manager Process in Detail (II) Enterprise Requirements T1V2 T2 T3 6 Roll out new template version 7 Global Template(s) become Reference System Implement new template version via comparison and adjustment T1V2 T1V2 Local Unit 1 Local Unit 2 T2 Local Unit 3 Local Systems Requirements adapted in Local Implementation Projects Title of Presentation, Speaker Name / 50 4 Roll in template requirements T3 T3 T2 5 Create new template version T1V2 Global Templates – From Definition to Shipment Template Project 1 Create templates and scenarios 2 Assign scenarios to template Template ZBANK S1 Accounting Template ZBANK Template ZHUMRES Template ZHUMRES S1 Accounting S2 MSS S2 MSS S3 LSO Title of Presentation, Speaker Name / 51 S3 LSO 3 Release templates 4 Collect for: templates into transport current SAP Solution Manager system another SAP Solution Manager system (transport) Using SAP Solution Manager in a Template Project Project Preparation Setup template project framework Create a template project Import SAP Best Practices pre-configuration to the system Create required of template definitions (in the project) – containers used for rollout Select standard scenarios from the process library (BPR) as starting point for defining template-specific business scenarios Global Rollout Functionality Controls the use of global attributes Visibility Controls template use Open for public use Closed for public use, template „under construction“ Title of Presentation, Speaker Name / 52 Using SAP Solution Manager in a Template Project Business Blueprint Define global requirements Document business requirements in customer-specific process structure Assign scenarios to individual template containers Set global attributes to determine scope of process changes in local roll-out projects Describe global business and technical requirements Global Attributes • Changes to scenarios, processes and process steps allowed? • If so, to what extent? Title of Presentation, Speaker Name / 53 Using SAP Solution Manager in a Template Project Global Realization Prepare reference template with preconfiguration Assign related configuration (IMG) activities, create and assign BC Sets Assign global customer-specific developments (programs, transactions etc.) Record sample / master data as CATTs Create standard test cases (manual test cases, CATTs, eCATTs ) Note! • Re-use of existing configuration possible • Translation or process structure can be triggered using SAP standard translation tools. Title of Presentation, Speaker Name / 54 Using Solution Manager in a Roll-out Project Project Preparation Setup roll-out project framework Create a local roll-out project (type: implementation) Select one or multiple templates and related scenarios Business Blueprint Scope & enhance global template Adapt harmonized and local processes to local-specific requirements Document local specific requirements of harmonized/local processes Realization Configure global & local requirements Apply template-specific customizing (related BC Sets) for global processes Perform final configuration via IMG activities based on local-specific requirements Re-use master data samples recorded in global template Apply global customer developments (reports, ...) Re-use standard test cases to test standard processes and use as template to create test cases for local-specific requirements Title of Presentation, Speaker Name / 55 Template vs. Implementation Project Implementation Project Template Project Template ZBANK Template ZBANK’ S1 Accounting Copy template Template ZHUMRES S1 MSS S1 LSO S1’ Accounting Template is copied into implementation project Template content with preconfiguration is basis for local configuration Template original ZBANK and copy ZBANK’ are decoupled Title of Presentation, Speaker Name / 56 Implementation Project: Adding Processes Implementation Project Template Project Template ZBANK Template ZBANK’ S1 Accounting Copy template S1’ Accounting P3’ Budgeting Template ZHUMRES S2 MSS S3 LSO Business Process Repository: Library of SAP reference processes P3 P1 Budgeting P2 TPM Planning Title of Presentation, Speaker Name / 57 Global Roll-out in Different Stages Templ. ZBANK V1 S1 Accounting Templ. ZBANK V2 Pilot feedback S1 Accounting Enhancements Roll-out Stage 1: Pilots Roll-out Stage 2: Mass roll-out Versioning concept to control/track changes in templates Title of Presentation, Speaker Name / 58 Global Roll-Outs – Benefits in Detail Support of process standardization projects Methodology Efficient centralized definition and pre-configuration of global / harmonized elements Setup of multiple templates in parallel Eased implementation at local sites Re-use of customizing on local components Compliance check Documentation of standards Reduced effort for standard adaptation Version management Comparison and adjustment of template versions Title of Presentation, Speaker Name / 59 How SAP delivers ASAP roadmaps GlobalASAP Roadmap delivered via SAP Service Marketplace and SAP Solution Manager Title of Presentation, Speaker Name / 60 Resources GlobalASAP Roadmaps on SAP Service Marketplace: General Information about ASAP and GlobalASAP Roadmaps: http://www.service.sap.com/roadmaps Related SAP Education Classes http://www.sap.com/usa/education/ SMI210 – ASAP Implementation Methodology Overview Title of Presentation, Speaker Name / 61