Trimax Datacenter Services Limited
Corporate Presentation
Agenda
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Why Data Centers?
ITI – Trimax Partnership Construct
Trimax: Company Overview
Infrastructure Snapshot
Flexible Service Model
Service Portfolio
Customer Benefits
Key Differentiators
Why Data Center?
• Data Centers are specialized facilities that
provides disaster resilient physical
infrastructure, uninterrupted power with
effective cooling and precision controlled
environment with highest service levels to
ensure high availability of customer mission
critical environment.
ITI – Trimax Partnership
Construct
Hyper-Disruptive Market Advantages
• 1st Data Center Service Provider backed by Public Sector Company
• 1st Data Center in India offering true High Power Density Hosting
• Data Center is also marketing by BSNL & TTSL
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Established in 1948 as 1st PSU
Leading player in India focusing on:
under MoC, GOI
• System Integration
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ISO 9001:2000; ISO 14001:24000
• Data Center Services
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Contributes 50% of equipment to
National Telecom Network
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6 Manufacturing Plants, 9 RO, 25 AO
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Turnover of Rs. 1829 Crores
ITI Data
Center
• Managed Enterprise Services
• Managed IT services
• FuturePerfect – IT Training &
Certifications
Trimax: Company Overview
Reach
Established in 1995, headquartered in Mumbai with all India reach (12 branches &
70 support centers). Global presence in 4 countries.
Size
• US$ 70 Mn. Revenues, Backed by Banyan Tree anchor by FMO (Netherland) &
DEG Germany Private Equity
• 2200+ employees across India servicing 900+ Customers in 600+ locations
Services
System Integration, Managed IT Services (Onsite/ Remote), IT Training
Customers
Achievements
• Running Managed Network Services and Managed SaaS for BSNL in
partnership with Cisco and Microsoft
• Partner to British Telecom for Managing their Domestic Links in India
• ISO 9001:2000 / 27001 certified Delivery Centers
Infrastructure Snapshot
• Total Size -- 1, 20,000 Sq. ft.
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• Phase 1 -- 75,000 sq. ft.
launched on June ‘09
5 MVA of power from state run
KPTCL in Phase)
VESDA Fire Detection & FM200
based fire suppression systems
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ISO 27001 Certified
• Phase 2 -- Target Launch Feb
‘11
N+N Transformers & N+1 HVAC
Systems
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2N +1 Redundant UPS System
& DG Set
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Guards with CCTV Monitoring
24x7
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High Power density up to 14
KVA / rack
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Biometric & ID Card Access
Control
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Firewall & IPS in HA Model
Power
Space
Security
• Meet Me Room with multiple
carrier connectivity
• Centralized Building Management
System (BMS)
• Internet Bandwidth from Multiple
Providers
• Best in class IT equipment health
monitoring solutions
• Redundant Routers & Switches
(Core , Distribution & Access
Layer)
• 40 seat Command Center
manned by Certified resourced
24x7 for ITIL based Service
Delivery
Connectivity
Monitoring
Flexible Service Model
Available Now
Customer wants
to
control
operations
Coming Soon
Customer wants
to
leverage external
expertise
Customer wants to
outsource their IT
environment
for exclusive
usage
Customer wants
maximum
performance,
scale & value
Professional Services
Optional - Trimax Provided
Trimax Provided
Trimax Provided
Trimax Provided
Managed Services
Optional - Trimax Provided
Trimax Provided
Trimax Provided
Trimax Provided
OS & DB
Customer Provided
Customer Provided
Trimax Provided
Trimax Provided
Hardware
Customer Provided
Customer Provided
Trimax Provided
Trimax Provided
Trimax Provided
Trimax Provided
Trimax Provided
Trimax Provided
Managed
Co-location
Services
Monitoring &
Management
Services
Managed
Dedicated
Hosting Services
Managed
Utility
Services
Customer
Owned &
Trimax
Managed
Trimax
Owned &
Trimax
Managed
(Dedicated
Compute)
Space, Power, B/W
Customer
Owned &
Customer
Managed
Trimax
Owned &
Trimax
Managed
(Utility
Compute)
Service Portfolio
HIGH DENSITY
HOSTING SERVICES
ON-DEMAND
SERVICES
MANAGED
SECURITY
SERVICES
SYSTEM SUPPORT
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SERVICES
PROFESSIONAL
SERVICES
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Managed Co-location
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Managed Dedicated Hosting
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Internet Access
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Managed Utility Hosting
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Utility Backup & Vaulting
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Load Balancing
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Utility Storage
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Utility Messaging
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Firewall & Intrusion Detection
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OS Hardening & Patch Management
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Vulnerability Assessment
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Anti-Virus & Anti-Spam
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Monitoring & Reporting
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Database Support
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Platform Support (Hardware/ OS)
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Application Support (Web/ Mail)
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Data Center Build
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Data Center Consolidation/ Migrations
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System Integration
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DR/ BCP Design & Development
Managed Co-location Services
Managed Co-location Services offers a Tier-3+ data center facilities with highly available, reliable & secure physical
infrastructure including power, necessary cooling, state-of-the-art fire detection & suppression systems and
environmental controls.
Salient Features
Benefits
• Multiple Service Options –Rack Units,
Cabinets, Private Cages
• The ability to establish your operations
with minimal up-front and ongoing costs
with simple contract terms
• Flexible Power Options - AC/ DC, Single
Phase Power, etc.
• Authorized customer access on 24x7 basis
• VESDA Fire Detection & Sinorix based fire
suppression systems managed centrally
using building management system
• Optional Remote Hands Services to
leverage our skilled resources for basic
operations & maintenance.
• Optional Value added Services
• High Uptime service guarantees
• Access to local, domestic and international
telecom infrastructure to serve your
connectivity needs
Managed Dedicated Hosting
Services
Managed Dedicated Hosting Service provides the server hardware & software resources on a leased model on a
dedicated basis with a suit of value added services to take care of your complex compute requirements.
Salient Features
Benefits
• Solution for all sizes – Intel/ RISK based
servers with 1 to 4 CPUs, Microsoft/ Linux/
Solaris Platform Option, MS SQL/ Oracle
on leased model
• Ready to go live without high capital
expenditure
• Optional Value added services like Internet
Bandwidth, Firewall & IDC Protection,
Load balancing, tape backup, Anti-virus &
patch management
• Proactive monitoring, reporting & system
administration
• High uptime & hardware replacement
guarantees
• Save from technology obsolescence risks
• Single vendor solution
• Buy as you grow
Utility Backup Services
Utility Backup & Vaulting Services allows customers to leverage our fully managed, highly available & scalable service
class backup infrastructure on pay per use model instead of investing in capital incentive technologies
Salient Features
Benefits
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Service Provider class storage libraries
are used to write data to media using
software agents installed on the server
• Flexibility and scalability in meeting future
growing demand
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Independent network for out of band
backup
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Standard backup policies are weekly full
and daily incremental with retention
period of two weeks and may be
customized
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Service Plans available for hot backups
of databases and MS Exchange
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Cataloging and indexing of backup tapes
for accurate tape retrieval &
Sophisticated Media Management
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Vaulting Service provides off site
retention of specified data for requested
time period
• High speed, high performance tape library
with huge capacity
• Faster Deployment
• As with all Trimax On Demand Services,
Customers are charged for what they use
• GB transferred to/from the library per
month
Utility Storage Services
Utility Storage Services allows customers to leverage our fully managed, highly available & scalable service class
storage infrastructure on pay per use model instead of investing in capital incentive technologies
Salient Features
Benefits
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High Performance Storage Area Network
offering storage capacity on the fly.
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Lower TCO - No expensive hardware
costs
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Multiple Class of Services – RAID 1 &
RAID 5
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Faster Deployment
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Multiple OS Support
As with all Trimax On Demand Services,
Customers are charged for what they use
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High availability using dynamic multipathing option
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Security using Zoning & LUN Masking
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Skilled & Certified resources to manage
the storage 24x7
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Storage slabs available as low as 50 GB
per month
• GB storage on central SAN per month
Utility Messaging Services
Utility Messaging Services provide highly available, highly secure, feature rich mailing solution to its clients on usage
basis model. These services will eliminate the customer burden to deploy, manage, monitor and upgrade the e-mail
setup and help them to devote more time on their core business activities.
Salient Features
Benefits
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Send, receive mails and share
documents from anywhere in the world.
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Reduce Cost
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Uptime Guarantee with reliability
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Web based messaging
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Quick Implementation & Scalability
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All e-mail accounts are protected by
advanced gateway level anti spam and
anti virus solution
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Reliable and efficient protection to the
company’s critical data in the mail box
through backup
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Mobility and Collaboration
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Optional Office communication & Share
Point Services
Safe & Secure State-of-the-art Hosting
Facility
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Fully Managed & Supported
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Real time Instant Messaging and chat
Rooms
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Premium Quality Audio/Video
Conferencing
Load Balancing Services
Load Balancing services are designed to provide you with a redundant, solid and cost-effective platform that will
prevent downtime for your business websites. Get the performance and peace of mind that will allow you to focus on
your core business.
Salient Features
Benefits
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High Availability by load distribution
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Server Health-Checks using multiple
intelligent balancing algorithms
Increase reliability, performance and
uptime
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Support for Load balancing on multiple
protocols
Improve Server Architecture scalability &
maintainability
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Seamless Traffic flow
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Maximized site performance and uptime
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Hassle-free and quick time to deployment
- no downtime
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Support of heterogeneous servers in
terms of hardware capacity and operating
system
Services based on market leading
technology
Managed Firewall & IPS Services
Managed Firewall & IPS Services allows customers to leverage our fully managed, highly available & scalable service
class perimeter security infrastructure on shared basis instead of investing in capital incentive technologies
Salient Features
Benefits
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Fully managed firewall & intrusion
prevention solution from leading vendors
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Initial assessment and consultation
Defend your data against increasingly
sophisticated attacks – without investing
in dedicated solution
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Quick deployment of customized policies
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Quick & Timely update/ upgrade of
devices to ensure the maximum uptime &
protection.
Provide essential defenses for your
internet applications, minimizing
downtime caused by external intrusions
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Saves times and money by Reducing IT
staffing requirements and protect your
critical applications
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Rapid event escalation
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Firewall availability, Resource utilization
and Threshold monitoring
Monitoring & Reporting
Services
Monitoring and Reporting Services are centered around maximizing availability and performance for your business
enabling IT infrastructure and free your valuable IT resources from the responsibility of proactive monitoring 24x7.
Salient Features
Benefits
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End-to-End business service monitoring
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Immediate and automated notification of potential
issues
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Reduce operational costs
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Save time, increase productivity
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Easy, Speed of deployment and implementation
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State of the art, proactive monitoring solution with
single agent for multi-platform support.
Application Specific Parameters monitoring for all
major out-of-box Applications
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Real time & historical analysis of alarms with
personalized views
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Flexibility to set multi-level thresholds for individual
measurements.
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Ability to generate detailed measures upon
occurrence of problems to facilitate quick & easy root
case diagnosis
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Secure Access to Reporting Portal with customer
specific view of dashboards & reports
Platform & Database Support
Services
Managed Platform Support Service offers monitoring and management of customer’s server & operating system environment (Intel/
RISK based hardware with MS Windows/ Linux/ Solaris/ HP UX operating Systems) by experienced system administrators 24x7 basis.
We offer similar services for databases MS SQL, Oracle, & MySQL under Database Support Services
Salient Features
Benefits
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Service Delivery based on ITIL framework
(Incident/ Change/ Problem/ Configuration etc
Management)
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Level 1/ Level 2/ Level 3 / Support with clear
No pains of hiring & retaining technology
resources
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Defined SOPs to ensure systems uptime with
optimal performance
scope
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Leverage our existing relationship with vendors
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Access to large pool of skilled & certified
resources
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Stringent SLAs on response & resolution time
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Service Assurance Manager to manage the
engagement with clear escalation matrix
Enterprise
Linux
Customer Benefits
Cost Reduction
• Financial constraints: Move from owned (CAPEX) to outsourced (OPEX) - Better to invest time
and money into improving products, services and features than building out commodity
infrastructure.
• Electricity Prices are Spiralling: Globally, industrial electricity prices between 2003 and 2006
have increased by a whopping 27%.
• Growth: Capacity issues with current data centre: space or power or unknown growth.
• Power Density Needs Are Rising: From 2-3 KW per rack in early 2000 to 10-15 KW now and
up-to 25-30 KW per rack in near future
Risk Reduction
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Downtime: whether it occurs on the web or within internal systems, causes immense and
often irreparable damage in terms of immediate lost revenue, negative perceptions from
existing and potential customers.
Risk management/ business continuity: Secondary data centres enabling continuity/disaster
recovery to mitigate terrorist threats, natural disasters and human errors
Operations Support: Best Practices & Skilled resources can be leveraged to manage the
business critical applications rather than building internal teams
Service Improvement
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Globalisation: Expanding business into new geographies
Consolidation & restructuring: Migrating from de-centralised legacy IT infrastructure to
consolidated new-built data centres
Service Levels: Today's business-critical applications require the utmost in reliability and
availability
Key Differentiators
Parentage
• Unique parentage –
Indian SI, Global
network service
provider, Indian
technology PSU
• First and only public
private partnership in
the data center space
bringing in the
stability of a PSU and
the efficiency of an
Private Enterprise
• Leadership team with
strong data center
background
Infrastructure
Services
Location
• Tier –III+ data center
facility with best in
class infrastructure
• Carrier neutral IDC
with no conflict of
interest with the
group’s other
businesses
• Built with conscious
focus on adopting
environment friendly
technologies
• India’s first and only
IDC to support multi
density racks with
power requirements
ranging from 4 KVA
up to 14 KVA per
rack
• Comprehensive
service portfolio
covering the entire
value chain right from
infrastructure to
applications
• Bangalore being in
stable seismic zone
is one of the best
suitable location in
India for data center
facilities
• Flexible &
customized offerings
for diverse customer
needs
• Best in class service
levels
• Agile & Customer
Focused Support
teams
• Service delivery
modeled on ITIL
framework
• Data Center is
located within the
secured premise of
existing ITI Plant
Customer Snapshot
THANKS