ERP Solution In Hospital
Yangyang Shao
TTU 2013
What is an ERP?
• “ERP – Enterprise Resource Planning”
• (an integrated business operating
system)
2
Problem
• The traditional
hospitals are facing
the low efficient
management in
different
departments,
therefore a new tool
as ERP in hospital to
solve this issue is
needed.
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ERP Fully Integrated
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Integrates all the systems within the
hospital allowing the physician to
have instant access to his patients'
medical data from other physician's
offices, emergency rooms and
hospitals.
An Enterprise Resource Planning
(ERP) system replaces the need for
different interfaces between two or
more applications within hospital. It
provides an integrated database to
store various parts of a hospital and
increases standardization and
reporting capacities.
ERP Hospital is a solution that
helps hospital to manage all kind
of operations and a available
resources in there facilities.
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Features
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Web-based applications
Friendly GUI(Graphical User Interface)
Compatible with HL7 international
Based in modules.
Integrated Design
Multi-lingual
Highly secure, remote access with alternative
devices(laptops, tablets)
Profmax ERP module in Hospital
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Advantages
• Able to integrate all hospital departments into
a single, cohesive platform.
• Clearer overview of it functioning and quicker
performance.
• Enable hospital to have greater control over
daily planning, surgical and nursing care etc.
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• Help hospitals strengthen management
capacity, improve coordination and
collaboration between organizations, to
strengthen capital equipment management,
medical supplies, etc.
• Improve management capabilities to enhance
performance, so as to improve patient
satisfaction.
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Disadvantage
• High startup cost. In a study done on 1600 ERP
implementations worldwide by Panorama Consulting
Group, it was found that ERP project costs average
around $6.2 million. The purchasing cost of the
software which is very high to small-medium
Hospital. Apart from it, the employees must be
continually trained on how to use it.
• Time consuming implementation. Its implementation
process can take several months. Including take time
to training end-user on how to use it properly.
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• Security issue. It is important for hospital to make
sure the integrity of the patients' data is protected.
• ERP software is business tool, it can changed the
whole hospital's business system. Its strict module
may effect on the employees comfort level and make
them dis-satisfied.
• Migration of existing data to the new ERPsoftware
systems is always difficult to achieve as integrating
ERP systems with other stand-alone software
systems.
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Start Project Plan
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Assign a project team
Cost-analysis
Design a project
Revise the project
Determine the delivery schedule
Pre-implementation audit
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Preparation of Project
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Select vendor
Apply for vendor software demo
Technical direction recoomendation
Meeting
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Initial project & Test
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Install SQL system
Instal Legacy system
Install PACS system
Install DR system
Test every single system cabability
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Stage 2
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Map out interface paths to various modeles
Develop Interface construction
Test inteface construction
Various functional report
Meeting
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Stage 3
• Migration of data from old system
• Data input and output
• Meeting
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Stage 4
• Assist in test data compilation
• Test data correction & connection
• Meeting
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Finalise Test project
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Finalise the live system
Train the hospital manager on specific areas
Train the end-user to use it
Identify impacts to user
Post-implementation audit
Perform final testing
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Matintenence phase
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Evaluate the solution
Constantly evaluate
Evaluation phase completed
Feedback to implementation consultant
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10 Resources
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Owner
Project Designer
Economist
ERP Engineer
Interface Designer
Tester
Hospital Managemer
Hospital Staff
Project Coordinator
ERP Implementation Consultant
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Critical Success Factors
• 1. Challenges of huge budget. The testing phase
costs took up over 50% of the whole project.
• 2. Choose the right software vendor is critical factors
of the whole project.
• 3. Because suitability of software and hardware is
important factors for success of whole
implementation. Management need make a careful
choice of an ERP package that best matches the
legacy system.
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• 4. Lack of effective communication is critical
to ERP implemenation. Expectations at every
level need to be communicated.
Management of communication are critical
throughout the organization. So we need an
ERP consulant and project coordinator for
regularly inquiry and meeting.
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• 5. Limited resources: we do not have an inhouse IT team in hospital so far. Due to this
we have to rely on external agencies to help
the hospital and this adds to the
implementation costs.
• 6. Some hospital staff not ready to accept the
change. They faced the new technology
challenge, which make them unsatisfied or
uncomfortable with work. Therefore
resistence to change.
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• 7. Conflict of opinions
between various stake
holders.
Implementation
speicialists define
success in term of
completing the project
plan on time and within
budget while the user
and adopter tend to
focus on the transition
from old systems and
stable operation.
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Reference:
• Albert, 2009, Understanding ERP system
implementation in a hospital by analysing
stakeholders.
• IDMSYS(ERP Solution)-End-to-End Hospital
Management System.
• Profmax 2000. Healthcare ERP overview. Retrieved
from:http://www.profmax.com/pbs/solutions/erp/h
ealthcare/healthcare.aspx
• Valerie, 2006. An investigation into the use of ERP
systems in the service sector.
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Thank you!
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