MARCH , 2012
ENTERPRISE VOICE
SOLUTIONS
PAGE 1
AGENDA
OVERVIEW OF SERVICES
EWP 2100/3100 AND
BADGE
FMC
USE CASES
ENTERPRISE
MOBILITY DRIVERS
•
•
•
•
•
Connecting increasingly mobile workers
Providing instant access to information and line of business
applications
Arming associates with the right tools so they can respond quickly
and provide better customer service
Eliminating the batman factor, separate devices needed to support
different functions
Do more with fewer people
DOING THIS IN A SECURE, RELIABLE, AND COST-EFFECTIVE WAY…
MOBILITY CHALLENGES
WHAT ABOUT….
• Workers that need to travel outside?
• Connecting with users of mobile
computers or 2-way radios?
• A single device to deliver
communications and
scanning needs?
ENTERPRISE VOICE
SOLUTIONS
EMPOWER WORKERS.
RESPOND INSTANTLY. ERASE BOUNDARIES.
Push-to-talk
Express
Basic Push -To -Talk
Push-to-talk
Professional
Private Call, Group
Call, Talk group
scan, All call
Enterprise
Text
Text Messaging
over WLAN
Mobile
Extension
Radio Link
Extend PBX to WLAN
or cellular
Unified Retail
Communications
Interoperability with Local telephony Server
2-way Radios (PTT) Local node of central PBX
FMC
BASIC
(CLIENT BASED)
SERVICES
APPLIANCE BASED SERVICES
Connecting work teams across the enterprise,
delivered over a range of devices and platforms
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.
PAGE 2
MOBILE EXTENSION
SERVICES
WHAT DOES IT DO
• Voice over WLAN
− Toll quality telephony connected
to PBX/PSTN
− Push to Talk/Dispatch
− Private, Group
• Email/calendar/contact sync
• Text messaging
• Internet/intranet access
• Line of business applications
• Fixed Mobile Convergence’
• Support for 3rd party
smartphones
WHO USES IT
Retail
Healthcare
Manufacturing
Distribution
Office/Government
•
•
•
•
•
Store mgs, dept mgrs, associates
Nurses, technicians
Mfg/process engineers, QA, maint.
Managers, material handlers
In building office workers
WHAT IS IT … A COMPLETE SOLUTION
Appliances & Software
• Wireless Services Manager (WSM)
• Client Access Licenses (CALs)
Enterprise WLAN
Phones
VoIP Clients
ROBUST, INTEGRATED
MOBILE VOICE AND DATA
THROUGHOUT THE ENTERPRISE
MORE EFFICIENT AND PRODUCTIVE WORKERS
•
•
•
Respond faster
Reach people and information immediately
Get more done in a day
INTEROPERABILITY WITH TWO-RADIOS, MOTOROLA
MOBILE COMPUTERS*
•
The right device for the job function
SUPERIOR SCALABILITY
•
•
Start simple and add additional services as needed
Easily add devices and calling capacity as needed
STRAIGHTFORWARD EXPANSION PATH
•
Easily add new services as you need or as they
become available
WITH OUR SOLUTION, YOUR TEAM IS CONNECTED TO EACH OTHER, TO SUPERVISORS,
TO CUSTOMERS, AND TO BUSINESS DATA
*Interoperability with Motorola mobile computers includes a broad range of voice capable models, equipped with Push-to-Talk Express. Communications are limited to
a single WLAN subnet
ALL THE RIGHT VOICE
AND DATA SERVICES
GIVE YOUR EMPLOYEES ANYWHERE, ANYTIME ACCESS TO THE KEY MOBILE BUSINESS SERVICES THEY NEED TO WORK
SMARTER… AND MORE EFFICIENTLY:
PBX-BASED TELEPHONY
- Extend deskphone services to your mobile workers
ENTERPRISE GRADE PUSH-TO-TALK (PTT ) SERVICES
- Up to 255 dispatch groups to reach teams at the press of a button and private push-to-talk
PERSONAL INFORMATION MANAGEMENT (PIM) SUPPORT
- Corporate email, calendar, address book
TEXT MESSAGING SERVICES
- Enable fast, effective communications between workers within the WLAN
INTERNET AND INTRANET ACCESS
- Provide easy access to web-based applications and information
LINE OF BUSINESS APPLICATIONS SUPPORT
- Provide instant access to business-critical server-based applications
FIXED MOBILE CONVERGENCE
- Extend PBX services to the cellular network
FIXED MOBILE CONVERGENCE
FROM INSIDE TO OUTSIDE
CONNECTING MORE WORKERS IN MORE PLACES WITH MORE DEVICES
• At the point of work
• Inside or outside the enterprise
• Workers more productive, collaborative and responsive
• Improved customer service/satisfaction
ARCHITECTURE – MOBILE
EXTENSION SERVICES
OVER WLAN
MACRO CELLULAR
NETWORK / PSTN
TOTAL ENTERPRISE
ACCESS AND MOBILITY
EXISTING PBX AND WLAN
Collaboration
WSM Appliance
-PBX Telephony
-Ent. Grade PTT
-Text Messaging
Email
IP-PBX/TDM PBX
Enterprise/IT Servers
DHCP, DNS, AAA
Firewall
WLAN
Internet
Enterprise WLAN
Phone
PUBLIC NETWORKS
Line of Business
Servers
CUSTOMER PREMISE
ARCHITECTURE – RADIO LINK
INTEROPERABILITY SERVICES
MACRO CELLULAR
NETWORK / PSTN
TOTAL ENTERPRISE
ACCESS AND MOBILITY
EXISTING PBX AND WLAN
Collaboration
WSM Appliance
-PBX Telephony
-Ent. Grade PTT
-Text Messaging
-Interoperability (RLS)
Email
IP-PBX/TDM PBX
Line of Business
Servers
Firewall
Enterprise/IT Servers
DHCP, DNS, AAA
Internet
WLAN
Enterprise WLAN Phone
PUBLIC NETWORKS
CUSTOMER PREMISE
ARCHITECTURE - FMC
MACRO CELLULAR
NETWORK / PSTN
TOTAL ENTERPRISE
ACCESS AND MOBILITY
EXISTING PBX AND WLAN
Collaboration
FMC: WLAN
+ Cellular
WSM Appliance
-FMC
-PBX Telephony
-Ent. Grade PTT
-Text Messaging
-Interoperability (RLS)
Email
IP-PBX/TDM PBX
Firewall
Line of Business
Servers
Enterprise/IT Servers
DHCP, DNS, AAA
Internet
WLAN
Public Wireless
Networks
PUBLIC NETWORKS
CUSTOMER PREMISE
Roadmap information is not a commitment or an oblication to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and
timing of any product, product feature or software release and prices thereon.
MOBILE EXTENSION SERVICES
PBX
TELEPHONY
• Enjoy on-the-move toll
quality voice,
• The simplicity of one
phone number reach
• Key productivityenhancing PBX features :
abbreviated dialing, call
forwarding, call transfer
and conference calling
ENTERPRISE GRADE
PUSH-TO-TALK (PTT )
• Get unmatched, rich
PTT services
• Instantly reach an
individual, a team, a
department or your
entire organization at
the press of a button
TEXT
MESSAGING
• Text messaging between
workers inside the business
• Improve collaboration and
accountability
• With quieter communications
creates a more pleasant
shopping, healing or working
environment
FIXED MOBILE
CONVERGENECE (FMC)
• Connect workers with PBX
features when they travel
outside the enterprise
• Single number and single
device reach
• Extends to 3rd party
smartphones
INTEROPERABILITY
The Enterprise Voice solution gives you the power to connect your entire team — even if they use different
devices on completely different networks:
• Push-to-talk Express: Enable instant, push-to-talk communications between EWP /EWB devices and your Motorola mobile
computers. Workers have the device they need for the job, but can still stay in touch.
• Two-way radio integration (Radio Link ): Enable push-to-talk communications between your two-way radios and EWP, EWB, and
Mobile Computing devices (including Push-to-talk Express). With the addition of Motorola’s Radio Link, your two-way radios
become more powerful, able to reach beyond the two-way radio network.
• Standards based multi-vendor interoperability with PBX and WLAN.
MOBILE EXTENSION FEATURES
TELEPHONY
PUSH TO TALK (PTT) / DISPATCH
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Make and receive phone calls
Call Forwarding
Call Waiting / Multiple call appearances
Call Hold/Resume
Call Transfer (blind and attended)
Call Park and Retrieve
Simultaneous Ring
Caller ID (number, name, blocking)
Abbreviated dialing
Meet-me conference
Voice Mail Indicator
Multiple line appearance/shared line
E911
Over dial
•
•
•
•
•
•
TEXT MESSAGING
APPLICATION FLEXIBILITY
EMAIL / PIM
•
Private call – one to one call within enterprise
Group call – group communication within a
talkgroup
Multiple Talkgroups – up to 255 groups
Talkgroup scan – monitor multiple groups
All call – useful in emergencies
Call Alert – ability to leave an alert for user to
respond quickly with a Private call
Quick call set up – Call set up time between
button push and talk permit tone typically less
than 1s
System and Spectral efficiency – solution
does not require a dedicated connection for
each dispatch call
• Windows Mobile line of business
applications
• Text Messaging integration for alerting,
task management
Email, calendar, contacts, tasks access via
Messaging or Microsoft Active Sync
FIXED MOBILE CONVERGENCE (FMC)
•
•
PTT Over Cellular
Seamless handoff from WLAN to WAN
MULTI-VENDOR INTEROPERABILITY
•
•
WLAN: Motorola, Cisco, Aruba, Meru
PBX: Avaya, Cisco, Nortel, Mitel, Asterisk
Feature set dependent on pbx and connectivity method
UNIFIED RETAIL
COMMUNICATIONS
POWERFUL RETAIL TELEPHONY
• Comprehensive retail telephony feature set: park & retrieve,
hold/resume, hunt groups, coverage answer groups, conference,
voicemail, night ringer, IVR, auto attendant, multiple call
appearances, simultaneous ring
UNIFIED RETAIL COMMUNICATIONS
• Mobility (voice over WLAN) and fixed mobile convergence designed
in from the start
• Seamless integrations with Push-to-talk, Texting, and Radio Link
MULTIPLE PLATFORM OPTIONS
• Current TEAM appliance
• Motorola NX Integrated Services Platform
IMPROVED CUSTOMER SERVICE
• Reach an expert regardless of which store they are at
with skills based routing
• Minimize call abandonment
• Enable managers to be on the retail floor yet always
accessible
• Track and report key service metrics (e.g., hold time,
abandoned calls)
FLEXIBLE ROLE IN ENTERPRISE WIDE
TELEPHONY STRATEGY
• Local failover node for centralized telephony
• Local independent branch phone system
• Local presence server (e.g., in-call, logged into hunt
group, do not disturb) for intelligent routing
REDUCED TELECOM COST
BROAD DEVICE SUPPORT
•
•
•
•
Enterprise desk phones and WLAN smartphones
Motorola Mobile Computers
SIP Deskphones
Analog phones
• Enable SIP trunking
• Leverage investment in existing in-store phones and
wiring while still delivering advanced features
• Centralized management and automated configuration
and provisioning
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.
FLEXIBLE DEPLOYMENT OPTIONS
INDEPENDENT STORES
CENTRALIZED TELEPHONY
Local Site/Store
Local Site/Store
Headquarters
Headquarters
SIP
SIP
Disaster
Recovery
Link
SIP
PSTN
SIP
SIP
PSTN
OR ITSP
SIP
URC
URC
SIP
Central PBX
Analog
LEGACY MIGRATION TO CENTRALIZED
Analog
Local Site/Store
Headquarters
SIP
• Consolidate mobility and telephony
• Provide failover if central PBX or
WAN link fails
• Enable SIP trunking while extending
life of legacy PBX and desksets
• Provide visibility of user devices back
to centralized call server
PSTN
SIP
Disaster
Recovery
Link
SIP
SIP/TDM
URC
Central PBX
Analog
Legacy PBX
Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing
of any product, product feature or software release and prices thereon. Motorola Confidential Restricted
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.
PAGE 6
TELEPHONY FEATURES
•
Basic Call
•
Voice Mail and MWI
•
Abbreviated Dialing
•
Call Pick-up -- Group
•
Caller ID – Caller Name ID – Caller ID Blocking
•
Do Not Disturb
•
Call Waiting
•
Auto-Attendant
•
Call Forwarding: Unconditional/Busy/No Answer
•
Interactive Voice Response (IVR)
•
CF Activation / Deactivation
•
E911
•
CF Status Notification
•
Meet-Me Conferencing
•
Call Hold / Resume / Music on Hold
•
Ad-Hoc Conferencing
•
Call Park and Retrieve
•
Hunt Groups (Linear and Rotary)
•
Call Transfer Attended
•
Operator-Driven Coverage Path
•
Call Transfer Blind
•
Private Line Automatic Ringdown (PLAR)
•
Coverage Answer Group (Dept Ring Groups)
•
User Mobility
•
Simultaneous Ringing
•
User Presence
•
Simultaneous Ringing activation / deactivation
•
Overhead Paging (Interface to 3rd Party System)
•
Multiple Call Appearances
•
Night Ringer (Overhead)
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.
PAGE 7
ADMINISTRATOR FEATURES
•
Integrated Provisioning
•
Routing
•
Trunks
•
IVR construction and Prompts Upload
•
Call Detail Records
•
Class of Service
•
Class of Restrictions
•
Conference Management
•
Voice Mail
•
E911 Mapping
•
Groups definition & naming
•
System-wide preferences
•
System Dashboard
•
Guided Logging Retrieval
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.
PAGE 8
ENTERPRISE WIFI PHONE
(EWP) 2100
• Full shift battery
Lanyard attach point
Speaker/VR
• WLAN triband - 802.11a/b/g
Holster latches
• Highly Readable 320 x 240 color
display
Ear piece
• Large Memory footprint: 128MB RAM
/ 256 MB ROM
• Designed for dispatch – High Audio
Speaker, dedicated PTT button
Volume
Headset
jack
• MSFT Windows Mobile 6.5
• Durable: ESD, Flammability test,
Humidity MIL810F (507.4, I, ten 24 hr
cycles), Temp: -20 to 60C working; 55 to 85c
PTT
Programmable
button
• Water Intrusion Test (sealing)
• Drop MIL 516.5, I, MIL 516.5, IV, 4ft
drop, 14x
• IPx2 Sealing
• DUST (MIL810F 510.4, III - 140 mesh
silica 5hr)
• Vibration – (MIL810F 514.5 1 hr per
axis 15-2000 Hz)
Mini USB
Battery
contacts
EWP3100
WITH CAMERA FOR 1D/2D IMAGING & SCANNING
SYSTEM:
DESIGN AND ERGONOMICS:









TI OMAP @ 325 MHz and DSP chips
128MB RAM / 256 MB ROM
Microsoft Windows Mobile 6.5
SD card Slot
Field proven form factor
Wipe-able Ergonomic keypad
BioCote® antimicrobial protection
Dedicated PTT button
Integrated vibe alert
CONNECTIVITY:
DISPLAY:
 WLAN: 802.11a/b/g w/Robust PKI
Security
 WPAN: Bluetooth
 USB2.0
 2.0" Color QVGA
 Backlight Control Sensor
 Highly Visible in most lighting
conditions
STANDARD APPLICATIONS:
KEYPAD ENTRY:
 Integrated Clients for:
PBX Telephony
Robust Push-To-Talk
Basic Push-To-Talk
Text Messaging
 Email/Calendar/PIM
 Web Browser
 Voice Recognition
 Camera Decode App
 Optimized for one-handed operation
 Alpha Numeric keypad
 Smart Soft keys for programmable control
BATTERY:
 1750 mAh standard
 1480 mAh (EWP2000)
VOICE SUPPORT:
SEMI-RUGGED DESIGN:
ACCESSORY ECO-SYSTEM:





 MIL 810F 516.5, IV, 4 ft. /1.2m
drop
 Rated for 14 drops
 IPx2 sealed
 Full suite of accessories cradles,
chargers and more
 Windows Mobile Smartphone App
Eco-System support
 Line of Business Apps
 3rd party Messaging Solution
Integration (e.g. SNPP, XMPP)
VoWLAN
Headset connector; Bluetooth
High-quality Speakerphone
Speaker phone and Handset modes
Motorola VoIP and Push-to Talk
Express Clients
INTEGRATED
CAMERA:
 1D/2D Imaging &
Scanning
 3.2 Megapixel
EWP3100
INTEGRATED CAMERA FOR 1D/2D BARCODE IMAGING &
SCANNING
DATA CAPTURE OPTIONS
 Data Types: 1D and 2D bar codes; photographs
Glass Window
COLOR CAMERA
 Resolution: 3.2 MP with auto focus
 Aiming Element: 626 nm +/-6 nm red line LED aimer
 Illumination Element (LED): White (Yellow diffused)
TYPICAL RANGE
 4-7 inches for flat UPC barcode in bright light
DUTY
 Light duty – designed for ~50 scans per 8 hour shift
 Minimum 1.5 seconds between scans
PUSH-TO-TALK EXPRESS
SOFTWARE CLIENT
Enable simple push-to-talk voice interoperability across products throughout the enterprise
MARKET FUNDAMENTALS
DEFINING FEATURES
•
Target Market: Retail
Supported on a broad range of
Motorola Mobile Computers
Included with Enterprise
smartphones (2XXX/3XXX),
Interoperable with EWB100
•
Standard feature on a variety of
WM 6.5 mobile computers
•
MC75A0/A6/A8
•
MC3190
•
MC9590/96/98
•
•
•
•
•
Group-to-Private PTT
Communication
• Group PTT Broadcast
• 32 Talk Groups (8 talk
groups per Badge)
CUSTOMER BENEFITS
•
•
•
•
• Private PTT Response
•
•
63 users maximum
Communication between
previously disparate devices
(MCs, EWPs)
Interoperability with two-way
radios with Radio Link Solution
(RLS)
Single subnet operation
•
Improve internal managers &
associates communications
Improve associates productivity
Improve operations
Easily deployable on supported
devices
Leverage existing devices and
WLAN network
EWB100
VOICE COMMUNICATOR
IMPROVE ASSOCIATE PRODUCTIVITY
THROUGH ENTRY LEVEL VOICE
COMMUNICATIONS
• Wearable, industrial grade solution
• Cost effective – justify deployment
for all associates
• Easy to use
• Interoperability with other Motorola
voice solutions
- PTT Express and EWP and
MCs
- Two-way radios (through Radio
Link)
• Excellent voice quality
• The EWB100 is designed to work
on a single subnet for small groups
of users
SIMPLE, INTUITIVE
USER INTERFACE
Speaker
Sealed
Headset Jack
PTT Button
Programmable
Application Button
Charging
contacts
Private
Callback Button
Volume Up
Rotating Clip
Volume Down
Microphone
CENTER BUTTON IS BACKLIT WITH TRICOLOR LEDS TO PROVIDE VISUAL FEEDBACK
EWB100 SPECIFICATIONS
SERVER-LESS SOLUTION
ENTERPRISE RUGGEDNESS
• No additional servers to set up
• IP54 (dust/water sealing)
• 8 call groups allow for easy
categorizing of user groups
• 14°-104°F (-10°- 40°C) operation
• Drop spec: 5’(1.5m) @ room temp, 4’ (1.2m)
to concrete across temperature range
WLAN COMMUNICATION ON 802.11B/G
SIMPLE USER INTERFACE
AUDIO HEADSET CONNECTIVITY
TRULY WEARABLE
• 5 buttons
• Audio prompts
• 1.6oz (45g), light enough to be clipped
to users’ shirt collars
INTEGRATED 590MAH LI-ION RECHARGEABLE BATTERY
• Delivers over 10 hours of continuous use throughout the life of the product
RADIO LINK
SYSTEM OVERVIEW
Mobile Extension
Talk Group 1
Radio Link provides PTT talk-group communication between the
Mobile Extentsion solution and a two-way radio solution.
RIU
AP
Mobile Extension
Talk Group 2
Two-way Talk Group 1
Two-way Donors
Two-way Talk Group 2
WSM Feature
Appliance with
Radio Link
Enterprise Network
• PTT talk-groups are established between the Mobile Extension talk groups and two-way radio talk groups by utilizing a two-way mobile radio
"donor" device. Each talk-group requires a dedicated two-way donor mobile radio which is connected to the Radio Link via the Radio Interface
Unit (RIU).. Each RIU can accommodate up to 4* talk groups.
• The Radio Link application utilizes the WSM appliance hardware
• Customers that require only basic voice communications can deploy Radio Link Express, which is a standalone version. The same hardware
(shown above) is used, however there is no integration with the enterprise PBX (no Mobile Extension)
• Radio Link Express appliance can be upgraded (software) to Radio Link
SIMPLE PTT FOR RETAIL:
PUSH-TO-TALK EXPRESS SOLUTION AND RADIO LINK SOLUTION
MACRO CELLULAR
NETWORK / PSTN
TOTAL ENTERPRISE
ACCESS AND MOBILITY
EXISTING WLAN AND
ENTERPRISE INFRASTRUCTURE
Collaboration
Email
Line of Business
Servers
Internet
Firewall
Enterprise/IT Servers
DHCP, DNS, AAA
Radio Link Solution
Radio Link Express
WLAN
CUSTOMER PREMISE
Existing Two-Way
Radios
PUBLIC NETWORKS
CUSTOMER PREMISE
SIMPLE, PTT ONLY APPLIANCE REQUIRED FOR RADIO LINK
FIXED MOBILE CONVERGENCE
BENEFITS
Mobile Extension provides services to more workers on more devices including select Motorola mobile computers and 3rd
party smartphones. And services can be delivered outside the enterprise over the cellular network, so workers always
have the tools they need, no matter where they are
DEVICES
- 3rd party smartphones – Droid, iPhone
- ES400/MC65
VALUE PROPOSITION
-
No need to carry multiple devices
Connect back to Enterprise with PTT
Single Number reachability means no missed calls
Leverage in WLAN for better performance
MARKET
Users who need:
- Full in building Mobile Extension functionality
- WAN coverage
- Instant connection to the Enterprise
FMC FEATURES
INITIAL LAUNCH
• Traditional FMC Features
- Single Number, Single Voicemail, MWI
- User calling profile (personal, enterprise)
- Seamless handoff from WLAN to cellular
• PTT over cellular data channel
- Same private and groups as Mobile Extension on
WLAN
• Mobile Extension features when on WLAN
• Common data services on WLAN and WAN
- Email / PIM
- Intranet/Internet Access
• Supported on Android and iPhone
Roadmap information is not a commitment or an obligation to deliver any
product, product feature or software functionality and Motorola reserves
the right to alter the content and timing of any product, product feature or
software release and prices thereon.
ENTERPRISE VOICE SOLUTION
KEY DIFFERENTIATORS
TOP PERFORMING SOLUTION
•
•
•
•
•
Toll quality wired and wireless voice
Security
Scalability
Battery-life optimization and network bandwidth efficiency
Durability
BROAD CHOICE OF MOBILE DEVICES
•
•
Devices for every worker including mobile computers, EWP, EWB
and 2-way radios, and SIP deskphones
Support for 3rd party smartphones (Android, Apple)
LEVERAGE EXISTING INVESTMENT
•
•
•
Multi-vendor PBX (TDM and IP) and WLAN interoperability
Key infrastructure/servers: AAA, AD/LDAP, Exchange
2-way radios
ENTERPRISE MOBILITY FEATURES
•
•
•
Email/calendar/PIM, IM/SMS
Internet/Intranet
Line of Business applications
ROBUST COMPREHENSIVE PORTFOLIO
•
Complete Enterprise Voice Solutions with telephony, mobility, push-totalk, and 2-way radio interoperability
HOSPITAL USE CASE
UNIT STAFF NURSE
ER: ALL STAFF
PORTER
• Nurse Call from patient room to nurse
for assistance
• Text from Alerting system to nurse
phone
• Automatic escalation if no response
• Calls with pharmacy, lab while mobile
• Ability to get all ER staff connected:
physicians, nurses, technicians,
housekeeping, transportation
• Ability to PTT ambulances
• PTT and Text to dispatch,
• Report status (done, acknowledge)
• Integrate with task management tools
IMPACT
IMPACT
IMPACT
• Save 30-90 minutes per shift
• Faster turnover of rooms
• Faster handover
• Less overhead paging
• Better care and faster discharge
thanks to faster response, fewer
falls, quieter floor
between patients
• Slim down to 1 device
• Reduced staff
• Slim down to 1 device
FASTER RESPONSE TO PATIENT, FEWER FALLS, QUIETER WITH FEWER OVERHEAD PAGES
MORE TIME ON PATIENT CARE, LESS ON PHONE TAG
MANUFACTURING USE CASE
MAINTENANCE
TECHNICIAN
EWP 3100/2100 VoWLAN Smartphone
• PTT for dispatch
• Reach people in office for help
• Call suppliers, equipment makers for help
• Communicate with plant alerting systems
MANUFACTURING ENGINEER,
SUPERVISOR
EWP 3100/2100 VoWLAN Smartphone
• Reach away from desk
• Phone, email, text, contacts, calendar
• PTT to maintenance staff
• Communicate with plant alerting
systems
FMC for supervisor
VoWLAN WITH RADI LINK OPTION
CUSTOMER BENEFITS: Reduced operating expense, faster response
MOTOROLA DIFFERENCE: Desktop experience – away from desk, on the WLAN
SPECIALTY RETAILER USE
CASE
DEPARTMENT MANAGER
Mobile Computer/Phone
• Price check
• Merchandising
• Talk to outside customers
• Management tool set
MERCHANDISER/STOCKERS
EWP 3100/2100 VoWLAN Phone
• Price check
• Merchandising
• Talk to outside customers
• Management tool set
FLOOR ASSOCIATE
Two-way Radio
• Task Assignments
• Clean up
• Stock
RADIO LINK
CUSTOMER BENEFITS: Increased productivity, improved responsiveness… better customer service
MOTOROLA DIFFERENCE: Bridging islands of communications; upgradeable to VoWLAN
GENERAL MERCHANDISE
RETAILER USE CASE
ASSOCIATES IN AISLES
AND CHECKOUT
DEPARTMENT
MANAGERS
OUTSIDE STORE:
HQ, DC, CUSTOMER
EWB100 – Checkout
• Check/alcohol approvals
• Request for change
• Notification when more
cashiers are needed
• Price check
EWP3100/2100 VoWLAN
Smartphone
• Manager can be on the floor and
still talk with HQ, DC, customers
HQ – Office Phone
• Execute programs
• Address issues
EWB100 – Aisles
• Rapid task dispatch
• Discrete escalation when
customers need assistance
DC – Office Phone
• Delivery status
• Inquiry
Home Phone - Customer
• Reach department
manager directly for inquiry
– item in stock
CUSTOMER BENEFITS: Quiet store – overhead paging reduced over 80% Improved customer service
MOTOROLA DIFFERENCE: Device for every worker, voice quality, durability, secure (no eavesdropping)
HOSPTALITY USE CASE
HOTEL ASSOCIATES
EWB100 – Communicate with
Kitchen/Manager
• Gain approvals
• Request for change
• Spill notification
EWB100 – Bellmen
• Rapid task dispatch
• Discrete escalation when
customers need assistance
HOUSEMEN, CATERING
EWP3100/2100 VoWLAN
Smartphone
• Room changes
• Replenishment
• Task Management Application
Support
OUTSIDE CALLS:
FROM GUEST, SUPPLIER
Guest
• Can reach associate while
mobile
• Address issues quickly
Office Phone
• Delivery status
• Inquiry
Maintenance
• Reach manager directly
• Inquiry for quick changes
MOTOROLA DIFFERENCE: Device for every worker, voice quality, durability, secure (no eavesdropping)
BACK-UP
SUPPORT SERVICES
For EWP and Feature Appliance hardware,
Radio Interface Unit, and EWB100, choose
Service from the Start
ADVANCE EXCHANGE SUPPORT
• Multi-year prepaid program
• Rapid response time
- Next-business-day device replacement
• Motorola-provided spares pool
• Comprehensive Coverage
- Covers normal wear and tear, and
internal and external components
• Full access to technical support resources
• Rights to download and use software
releases and
supporting documentation
Note: Service from the Start programs must be purchased up front or within 30 days of the product purchase
SUPPORT SERVICES
For WSM/NSM, RLS and EWP license software support, choose Software
Support:
• Full access to telephone and e-mail technical support resources
• Rights to download and use software releases and supporting documentation
THANK YOU…
iProtect Classification as Appropriate
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC
and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.
GROCER USE CASE
CUSTOMER
CUSTOMER SERVICE
Kiosk – Customer at Store
Pickup Area
•Customer hits button on kiosk
to request assistance
EWB100 Badge - Associate
• Alerted to customer needing
assistance
PUSH-TO-TALK
EXPRESS
CUSTOMER BENEFITS: Improved customer service during holiday rush
MOTOROLA DIFFERENCE: Unobtrusive devices, simple deployment, voice quality
EWB100 ACCESSORIES
MULTI-UNIT CHARGING DOCK
• Stores and charges 10 devices
• Desk or wall mounting capability
MOBILITY GEAR
• Wrist and neck lanyards
• D-shape earpiece
MOBILE EXTENSION DIRECT
SERVICES
This service does not require the base system/appliance and integrates directly with the PBX. Basic PTT services are
provided through Push-to-talk Express (including interoperability with EWB100)
DEVICES
Enterprise Smartphones – EWP3100/2100
SIP BASED PBX
Cisco – CME, CUCM
PBX
MARKET – USERS WHO NEED:
Telephony / Basic PTT services only
Windows Mobile services (eg. Email)
WLAN
VALUE PROPOSITION
Telephony without full integration
Interoperability with Push-to-Talk Express
Award-winning EWP devices
ADDITIONAL SERVICES WITH APPLIANCE
Scaleable multi subnet PTT, private
PTT, and text
While the Direct client does not provide the comprehensive communications capabilities of the integrated Mobile Extension
Solution, it is an excellent alternative for customers that do not wish to deploy the entire system but require telephony services.
ENTERPRISE VOICE SOLUTION
PRODUCT OFFERINGS
PRODUCT OFFERINGS
MOBILE
EXTENSION
Mobile
Extension to
PBX
FEATURES
Enterprise Text
Push-to-talk
professional
UNIFIED RETAIL
COMMUNICATIONS
X
X
X
X
X
X
RADIO
LINK
Basic Push-totalk
Wired
Telephony
2-way
Interoperability
PUSH-TO-TALK
EXPRESS
X
X
X
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