Welcome to Mindshare, the answer to your Dispatch Center needs
from an individual application to our
Totally Integrated System Solution.
This presentation provides information on the Company itself and
the Mindshare Suite of VoIP Dispatch Solution.
Simply click on the topic of interest for a short presentation.
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Company Information
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Mindshare VoIP Dispatch System
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Mindshare Operator Instructions
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Technical Overview
The Mindshare Team believes that the strength of a team comes from its
people. The commitment, knowledge, insight, perception, and
enthusiasm of the people involved in your System make the difference
between simply having a collection of equipment and having an
integrated, technologically superior communications system.
The successes that we have enjoyed and the high regard in which we
are held by our clients clearly demonstrate the quality of our products
and services and the quality of the people that deliver them.
By uniquely packaging the expertise that comes with the many years of
hands-on experience in design, development, installation, and needs of
Emergency Communications Center Operations with the highest quality
State-of-the-Art Technology, our team has unparalleled capabilities to
provide the System you require and deserve in your Mission Critical
Operation.
One of our strengths is found within the experience utilized in the
formation of the Mindshare Team.
The development of Mindshare has taken advantage of many years of
critical expertise in the Communications Industry.
This knowledge allows us to recognize that:
Technology, though vital, is not truly beneficial without the
ability to utilize it in the most efficient manner, especially in
Mission-Critical circumstances.
Mindshare provides this ability, setting the
“New Standard in VoIP Dispatch Technology”
Full Range of Mission-Critical Applications, including:
New Jersey Turnpike Authority
40 Position Dispatch System
Nstar (Boston)
45 Position IP Dispatch System
City of Prosper (Dallas, TX)
P25 Digital Radio System
Rock County WI
13 Position P25 CSSI Dispatch System
NV Dept. of Wildlife (Reno NV)
4 Position IP Digital Dispatch System
Full Range of Mission-Critical Applications, including:
Holocaust Museum
5 Position IP Trbo Interface Dispatch System
Southeast PA Transit Authority (SEPTA)
16 Position IP / SIP Dispatch System
Abbeville County SC
5 Position 9-1-1 IP Console System
Medic Ambulance CA
5 Position SIP Telephony / Dispatch System
Mono County 9-1-1 CA
3 Position IP Nena Dispatch System
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Program Management
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Project management
Detailed System Design
Systems Integration
Systems Staging
Installation
System Testing / Verification
Optimizations
Training
Systems Documentation
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Experience
◦ From Concept to Completion, The Mindshare Team has provided the
Answers to the needs of Communications Centers based on the
experience gained from their dedication to the Public Safety
environment.
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Complete Range of Solutions
◦ Regardless of the complexity and size of the System, Mindshare has
the ability to offer a “Total System Solution”.
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Multi-System Capabilities
◦ Our Partnerships with leading manufacturers throughout the industry
to guarantee the full System Interoperability today’s complex Systems
demand.
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Understanding and Commitment
◦ We understand the Mission Critical demands of the roles you have
undertaken and have dedicated ourselves to providing only the
highest level reliability and performance in the products we provide.
Our years of service in this regard verify this Commitment.
The New Standard in VoIP Dispatch Technology
Thank you for taking the time to view our offering.
For a more detailed presentation and more information,
please contact any member of the Mindshare Team.
Please click on the “Return” button below to view our other
available presentations.
Jackh@css-mindshare.com
1-563-387-7475
www.css-mindshare.com
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Mission Critical Dispatch Communications
Lives depend on Performance, not Promises
Welcome to
The Challenge To The Competition Is A Basic One:
OURS
CAN!
The Evolution of
What once was
considered
“State-of-the-Art”….
When it comes to Dispatch Consoles, it is no different!
was only
We used our knowledge
drawn from 30+ years of
‘A good place to
Experience in the Console
start’! industry, took the best
features from various sources……..
and made them better!!
General System Improvement Examples
• Next generation design.
All legacy designs were reviewed, corrected,
upgraded and/or replaced
• Semiconductor part choices are next generation.
• Higher resolution A/D and D/A chips.
• Tighter integration components (dual core
ARM/DSP) in one chip for higher processing
power.
• Lower power use per channel, 5-7W per channel
Mindshare Operator GUI
Fully Customizable
Windows & Linux Environments
Multi-Channel Audio
Multi-Function Instant Recall
Cross-Patch
Simulcast
Paging
Aux Control
Alarms
Alert Tones
ANI
Multiple Screen Tabs
Mindshare Operator GUI
Full Telephony Features / Integration
•SIP based PBX Compatibility
•Unlimited number of extensions per
position
•Voicemail Support / Status Display
•Caller ID
•Per Line Volume Control
•Additional
feature sets:
Hook flash, Hold,
Mic Mute, Caller Mute,
Call Transfer & Forwarding,
Conferencing
and more
MAXplus
System Improvements
Integrated Dual Core Processor
No separate Position PC required
Tightly integrated and small footprint
Console Position
USB based standard audio
interface.
High integration of all dispatch required
features.
Two separate headset interfaces,
Desk Mic interface, and Aux
Audio interface supported
simultaneously.
Timebase of audio is set by the audio
interface.
8 speakers, w/amplifier power for each
speaker taken from MAI, no
separate
power supplies for each speaker.
Mindshare LT Radio Interface
System Improvements
Improved installation and
maintainability.
‘Hot swappable’ card concept, much
easier to take a single channel
in and
out of service.
Backplane with built in network switch
for tighter integration without
external network equipment.
Same card form factor supports:
Relay I/O, 4 channel audio card, and
AUX processor card.
Improved ability to wire the product.
Because of the various backplane
connectors, we can bring out
TX/RX
pair to 66 blocks very
easily.
Integrated web based gain controls to
allow true remote, and
screwdriverless level setup and
adjustment
Total Flexibility
Total Efficiency
Total Dependability
From the most Basic to the most Complex, Mindshare provides you
with the ability to customize your System to meet the most
important needs of all……Yours!
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Technology
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Completely distributed VoIP design
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No “central electronics” required
Economics
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Costs less to deploy and maintain
Space Efficiency
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Much smaller than legacy console hardware.
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Rack Ratio 1:10+
Wide Area Architecture
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Use LAN/WAN or the Internet to connect resources
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Systems of virtually any size can be created
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Radio resources are accessible to console positions located anywhere
in the system, without geographic limitation
Mindshare Product Suite
Mindshare LT Radio Interface
Operator Screen GUI
MAXplus Dispatch Processor
Mindshare Suite Features
Mindshare Operator GUI
Fully Customizable
Windows & Linux Environments
Multi-Channel Audio
Multi-Function Instant Recall
Cross-Patch
Simulcast
Paging
Aux Control
Alarms
Alert Tones
ANI
Multiple Screen Tabs
Mindshare Suite Features
Mindshare Operator GUI
Full Telephony Features / Integration
•SIP based PBX Compatibility
•Unlimited number of extensions per position
•Voicemail Support / Status Display
•Caller ID
•Per Line Volume Control
•Additional feature sets:
Hook flash, Hold,
Mic Mute, Caller Mute,
Call Transfer & Forwarding,
Conferencing
and more
Mindshare Suite Features
Instant Recall
The Traditional “Instant Recall” recorder function allowed for an inefficient capture of a
limited time recording of all transmissions either on selected or unselected channels.
Mindshare provides a virtual full-functioned Call Logging capability at each Position with
the ability to selectively recall specific conversations as needed, either by Individual
Channel/Line….or Globally!
Mindshare Console Builder
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Standalone Windows/Linux Application
Edit and change system configurations with ‘WYSIWYG’
interface
Add, Change or Delete Features and/or Capabilities
Easily Create or Modify Customized Console Configurations
Allows use of previous console designs as templates for new
designs…
Elements can be copied from one configuration to another
Define Line Types
Set IP Configuration data
Port Assignments
Button Set-up and Definitions
Operator Screens – Totally Customizable
From the Basic………
Operator Screens – Totally Customizable
To the most Complex………
Operator Screens – Totally Customizable
Or anything in between………
Mindshare Suite Features
MAXplus Dispatch Processor
•Complete
Dispatch Workstation
•Up to 8 Speaker Configuration
•Dual Footswitch/Headset Operation
•Full Accessory Connectivity
•NENA Telephone Interface
•Logging Recorder Outputs
•USB Interfaced Audio System
•Integrated Dual Core Processor
•No separate Position PC required
Mindshare Suite Features
MAXplus Dispatch Processor (cont’d)
•NO proprietary console system wiring…
 Positions are connected via Ethernet, and can use standard
(even existing) LAN/WAN infrastructure
•MAXplus eliminates the need for Position PC with integrated
processor.
•NO use of a PC sound card
 MAXplus is a specially designed console interface that
includes the position audio system
•NO limitations on the number of console positions, radio channels,
phone lines or distance between system elements.
•“Mix and Match” Console Positions
 Linux, Windows or the MAXplus… all function identically
and use the same configuration files.
Console Position Features….
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The Mindshare ConsoleBuilder screen design application allows easy
WYSIWYG creation and maintenance of console position configurations
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SIP Telephony capability is built into the MINDSHARE console position
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Multi-format paging with single-button page memories
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Easy, accurate time synchronization via NTP
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The Mindshare MAX audio interface provides connectivity for operator
headsets, footswitches and more, plus a NENA analog telephone
interface
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Mindshare includes an integrated Instant Recall Recorder, with playback
available from a scrolling “call history” list
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APCO P25 capable
 First Deployment Prosper, Texas 12/09
 CSSI deployed 1Q 2012, DFSI available 3Q 2012
 Encryption from console positions, including optional FIPS-140
encryption
 Integrated AMBE+2 Vocoder
 P25 Recording Gateway and “Receive Only” Positions
Mindshare Suite Features
Mindshare LT Radio Interface
•Single
& Multi Unit Configurations
•Full VoIP Radio Interface
•Card Health Monitor
•MDC1200 & Fleetsync ANI Decoding
•Voter Compatible Data Stream
•SIP Telephony Stack
•IDen PTT Support
•Passport Interface
•T1 Direct Interface
•Network I/O Relay Control
•Multiple Vocoder Support
•Integrated Local Handset Port
100101LT
Single Card Unit
100116LT
Multi-Card Unit
Mindshare Card Cage / Rack (Option)
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Provides
 Power Distribution
 Ethernet Switch
 GPS Time (For Voting over IP)
Hot Swappable Cards
16 Card Slots per Cage
Auto Indexing for IP Addresses and
UDP Ports
Backplane Daughter Boards provide
connectivity to “66” Blocks via
standard 25-pair telco cables
Supports Mindshare Radio Interface
(MRI), NetRelay, and 4-Line Cards in
any combination
HIGH-DENSITY
INSTALLATIONS
UP TO 128 RADIO
INTERFACES OR MORE IN
A SINGLE RACK
Mindshare Suite Features
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Mindshare Radio Interface (MRI) cards provide a versatile interface to
radios
 Can reside either in card cages or single-card enclosures
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Rich feature set, including Paging and MDC1200/Fleetsync
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System-level interfaces to P25, NTS Passport, DMR, iDEN and more
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Integration of Existing Analog Legacy Consoles/Desksets into VoIP
Environment using the Mindshare Legacy Audio Card (LAC), or an MRI
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SIP based VoIP telephone functionality
 Consoles are SIP clients for easy interface to IP PBXs and more
 Radio interfaces have SIP capability as well
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Built-in receiver voting capability, with optional GPS sync for IP links
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VoIP control of auxiliary I/O functions (doors, input status, etc.)
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Easy logging recorder interface to IP recorders
 Direct IP streaming of position audio to VoIP capable recorders
 Legacy analog recorder outputs on MRI and AudioMAX
 Open interface specification… multiple IP recorder vendors
 Analog recorder outputs are also provided for legacy recorder systems
Mindshare Suite Features
Mindshare-Etherstack P25
Integration
•Migrate
Legacy Analog Infrastructure to
Full Featured P25 Digital System
•Incorporates P25 Console Sub-System
Interface (CSSI)
•Linux Operating System Stability
•Includes:
Trunked ISSI & CSSI
Conventional ISSI & FSI
P25 IMBE Vocoder
AES/DES Encryption
Over Network Rekeying
FIPS 140-2 Compliant
Mindshare Suite Features
Mindshare Voter Interface
•VoIP
based deployment on IP backbone
•Linux based Comparator runs multiple
Concurrent voting channels
•Time-stamped VoIP audio streams are
automatically realigned
•Fully IP based Voting
•GPS based Packet Time Stamping
•Automatic Time Synchronization
•Forced Voting
• Real time Console Status Display
•Console Priority Transmission
•Programmable Carrier Delay
•Line Voted Indication
•Line Failure Notification
The New Standard in VoIP Dispatch Technology
Thank you for taking the time to view our offering.
For a more detailed presentation and more information,
please contact any member of the Mindshare Team.
Please click on the “Return” button below to view our other
available presentations.
Jackh@css-mindshare.com
1-563-387-7475
www.css-mindshare.com
Return To Main Menu Screen
User Interface Operating Guide
The key to the efficiency and usefulness of any Console relies heavily on
the Graphical User Interface or ‘GUI’.
Mindshare understands this and has built the System around the needs
and actions of the Dispatcher with a fully customizable Operator
Screen.
All primary Dispatch functions may be accomplished from the Main Screen below:
To select a
Channel,
simply click on
the “SELECT”
button…..
To Transmit, simply click on the “PTT or “Transmit” button
For Selected
Channel
Transmit,
Footswitch or
Global PTT
button
activation is
also available.
Optional functions such as Paging, Patching, Simulcast etc. are accessed
by clicking on the appropriate button.
PAGING
Dependent upon how Paging
Setup has been programmed,
tones will be:
•Sent automatically upon
selection
•Stacked for sequential
transmission
•Grouped for simultaneous
transmission
Tones and voice messages will
be sent out on assigned
Channels as programmed.
Additional functions such as Simulcast, Patching and Auxiliary/Alarm controls
are also available through similar Pop-up Windows.
Instant Recall
The Traditional “Instant Recall” recorder function allowed for an inefficient capture of a
limited time recording of all transmissions either on selected or unselected channels.
Mindshare provides a virtual full-functioned Call Logging capability at each Position with
the ability to selectively recall specific conversations as needed, either by Individual
Channel/Line….or Globally!
As determined by Agency Operating Requirements / Procedures, any
function may be made available on the Operating Screen and accessed
through a Single Mouse Click or Touch.
SIP Telephone
If available, the Mindshare GUI provides full SIP Based PBX Compatibility. The
full-featured Keypad, Phone Book, Speed Dial and keyboard functions are all
available at the click of a single button.
Graphical User Interface – Total Flexibility – Total Efficiency =
From the most Basic to the most Complex, Mindshare provides you
with the ability to customize your Operator Screen to meet the most
important needs of all……Yours!
Thank you for taking the time to view our offering.
For a more detailed presentation and more information,
please contact any member of the Mindshare Team.
Please click on the “Return” button below to view our other
available presentations.
Jackh@css-mindshare.com
1-563-387-7475
www.css-mindshare.com
Return To Main Menu Screen
Technical Overview
Features….
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No “central electronics”… the Mindshare system is completely distributed!
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No dedicated console system wiring or leased lines… positions are
connected via Ethernet, and can use existing LAN/WAN infrastructure
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Integration of Existing Analog Legacy Consoles/Desksets into VoIP
Environment is made simple using the Mindshare radio interface
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Both Windows and Linux console PC applications available… in addition to
the AudioMAXPlus dispatch appliance with integrated processor.
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NO use of a PC sound card… the AudioMAX is a specially designed console
interface that includes the position audio system
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NO limitations on the number of console positions, radio channels, phone
lines or distance between system elements.
Features….
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System-level console interfaces to P25, NTS Passport, DMR, iDEN and more
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SIP based VoIP telephone functionality
 Consoles are SIP clients for easy interface to IP PBXs and more
 Radio interfaces have SIP capability as well
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Built-in receiver voting capability, with GPS audio synchronization
 Planned simulcast transmitter audio timing option
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VoIP control of auxiliary I/O functions (doors, input status, etc.)
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Easy logging recorder interface to NICE, Exacom and others via IP
 Direct IP streaming of position audio to VoIP capable recorders
 Legacy analog recorder outputs on MRI and AudioMAX
Customer PABX
E9-1-1, PSTN
Telex Vega
1st Generation VoIP
Direct Compatibility
with Telex Vega
VoIP Systems
MINDSHARE
Aux I/O Interface
MINDSHARE SIP
Telephony Interface
VoIP Logging
Recorder
SMARTNET
Radio Network
IDS VoIP Telephone
MINDSHARE Radio
System Interface
- Telephone and Radio Access
MINDSHARE VoIP
Radio Interface
NTS Passport
Radio Network
- Voting
- Simulcast
- MDC
- APCO P25
- Single Unit & Rack Configs
- ASTRO DIU Vehicle ID Decoding
TCP/IP
NETWORK
MINDSHARE Radio
System Interface
(LAN / WAN / Internet)
802.11, Mesh,
EVDO, Etc
802.11, Mesh,
EVDO, Etc
MINDSHARE Wireless
Portable Console Workstation
MINDSHARE - Equipped
Mobile Command Post
MINDSHARE CONSOLE
WORKSTATION
by
Console Position Features….
•
The Mindshare AudioMAX audio interface provides connectivity for
operator headsets, footswitches and more, plus a NENA analog
telephone interface
•
The Mindshare ConsoleBuilder screen design application allows
easy creation and maintenance of console position configurations
•
SIP Telephony capability is built into the MINDSHARE console
position
•
Multi-format paging with single-button page memories
•
Easy, accurate time synchronization via NTP
•
The Mindshare console application includes an integrated instant
recall recorder, with playback available from a scrolling “call
history” list
•
APCO P25 capable

First Deployment Prosper, Texas 12/09 (via Etherstack Radio Network Controller)
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CSSI and FSI to be released mid-2011
Direct P25 support from console positions, including FIPS encryption

Integrated AMBE+2 Vocoder
AudioMAXPlus Console Position Processor
The Mindshare AudioMAXPlus Console Position Processor provides the all
of the audio capability and accessory connections as the AudioMAX… with
the addition of an on-board processor that eliminates the need for a
separate PC.
 The
Mindshare AudioMAXPlus incorporates an Intel Atom Dual-Core
processor and compact flash memory… no hard disk is used.
 The
Mindshare AudioMAXPlus uses the Linux operating system for the
maximum is operational stability and reliability.
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Standalone Windows/Linux Application
Edit and change system configurations with WYSIWYG
interface
Add, Change or Delete Features and/or Capabilities
Easily Create or Modify Customized Console Configurations
Allows use of previous console designs as templates for new
designs… elements can be copied from one configuration to
another
Define Line Types and set IP Configuration data
Port Assignments
Button Set-up and Definitions
Mindshare Radio Interface (MRI)
The Mindshare Radio Interface provides connectivity between a wide variety of
radio base stations or legacy console systems and the Mindshare VoIP
environment .
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2W/4W Tone, E&M, or Local Control of
Existing Radios via VoIP
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Integration of Existing Analog Legacy
Consoles/Desksets into VoIP
Environment
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Easy setup and maintenance via web
browser user interface
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Single card enclosure and multiple card
rack shelf available
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MDC1200 & Fleetsync decode supported
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Built-in receiver voting capability, with
GPS audio synchronization
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Integrated SIP client for connection to
radio from IP telephones/PBX
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Provides
◦ 13.6 VDC Power Connection
◦ Ethernet Connectivity
◦ Optional GPS Time (For Voting/Simulcast)
Supports Radio Interface, NetRelay, and 4-Line Cards
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Provides
◦ Power Distribution
◦ Ethernet Switch
◦ GPS Time (For
Voting/Simulcast)
Hot Swappable Cards
16 Card Slots
Auto Indexing for IP Addresses
and UDP Ports
Backplane Daughter Boards
provide connectivity to “66”
Blocks via standard 25-pair telco
cables
Supports Radio Interface,
NetRelay, and 4-Line Cards in any
combination
HIGH-DENSITY
INSTALLATIONS
UP TO 128 RADIO
INTERFACES OR MORE IN
A SINGLE RACK
Web Browser Setup and Maintenance
MAXPlus
Web Browser Setup and Maintenance
MAXPlus
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Web Browser Setup and Maintenance
Line Card
Thank you for taking the time to view our offering.
For a more detailed presentation and more information,
please contact any member of the Mindshare Team.
Please click on the “Return” button below to view our other
available presentations.
Jackh@css-mindshare.com
1-563-387-7475
www.css-mindshare.com
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